Customer Reviews for R&M Variety Shop
(U-Haul Neighborhood Dealer)

435 reviews

1001 Maclay St   Harrisburg, PA 17103

(717) 260-3577

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: 10 am–6 pm

Services at this Location:

Contact Us

(717) 260-3577

1001 Maclay St
Harrisburg, PA 17103

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: 10 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph Mccabe 
Rating:
5.0

Customer did not leave a comment.

fatima waddell 
Rating:
4.0

Customer did not leave a comment.

Briseida Rosario 
Rating:
5.0

Customer did not leave a comment.

STARLYNE GUERRERO LENDEBORG 
Rating:
5.0

Customer did not leave a comment.

Rahul Vyas 
Rating:
3.0

We returned the truck after the store was closed, then in a dark and empty parking lot, in not the greatest area, had to go to the UHaul app to take pictures of everything inside the cab. The app wasn't working correctly and I wasn't able to submit all of the photos, including the fuel gauge. The next day I had an extra charge on my card for $30, so I called UHaul to find out why. I was told that the picture I submitted showed the fuel to be almost on E, when in fact it was at 1/4. I asked the representative to send me the picture, and she took my email. As I was waiting the phone line went dead and I did not receive an email or call back, so I'm disputing the charge with my credit company. I will find any other option not to use UHaul ever again.

Nanci Kenyon 
Rating:
4.0

Customer did not leave a comment.

Dalaigsha Taylor 
Rating:
1.0

Over charged me . I filled the tank and they took an extra $60 for fueling

vadel issac 
Rating:
1.0

Over charged me made me pay for a full tank of gas when I was given the truck with a quarter of a tank & that’s on top of the truck being dirty with the previous renters junk. 0/10 I don’t recommend.

DONOVAN LEVY 
Rating:
5.0

Everything is always good when I run a U-Haul

Melissa Mumma 
Rating:
3.0

Please clean truck inside better.

Stephanie DeAngelo 
Rating:
5.0

Customer did not leave a comment.

Xiomara Rivera 
Rating:
3.0

Charged me for gas I went 8 miles and put in 3 gallons they charged me for 3 gallons and the tank wasn't full it was about 1/4.

Inga Cabral 
Rating:
5.0

Customer did not leave a comment.

JONELL LONG 
Rating:
5.0

Customer did not leave a comment.

Fidelis Mobis 
Rating:
4.0

Customer did not leave a comment.

paulette ray 
Rating:
4.0

Customer did not leave a comment.

Larry Lentz 
Rating:
2.0

You can hold this site accountable to clean the equipment when it comes back filthy.

REGINALD BASS 
Rating:
5.0

Customer did not leave a comment.

Gina Higgs 
Rating:
5.0

Customer did not leave a comment.

Wajahat Amir 
Rating:
5.0

Customer did not leave a comment.

guy jean 
Rating:
3.0

Customer did not leave a comment.

JEFFREY PRICE 
Rating:
3.0

Clean and sanitize the vehicles and equipment upon return from the customer

Bracee Harris 
Rating:
3.0

Truck was very dirty. We had to sweep debris before loading. Movers we hired were great though.

Lisa Pennypacker 
Rating:
5.0

Customer did not leave a comment.

Christopher Dundy 
Rating:
5.0

Customer did not leave a comment.

AHMAD AZIZI 
Rating:
5.0

Customer did not leave a comment.

ANSEOU PALENFO 
Rating:
5.0

Customer did not leave a comment.

Carlos Mora 
Rating:
5.0

Customer did not leave a comment.

Wajahat Amir 
Rating:
5.0

Customer did not leave a comment.

Ibrahim Younoussa 
Rating:
3.0

better truck

Thomas Yun 
Rating:
3.0

Was promised to have my receipt emailed to me, still waiting on it!

Gerald Cain 
Rating:
1.0

Customer did not leave a comment.

SHAQUONA SHORT 
Rating:
4.0

Customer did not leave a comment.

Rhonda Shoffner 
Rating:
3.0

The app was difficult to maneuver thru, but this was my first time using app. Got thru the SELFIEs part, for PICKING UP MY TRUCK, then as I am proceeding thru to the next step, app BOOTS ME OUT THEN I MUST START AGAIN!! Getting kicked out, I wasn’t able to complete my PRE-PICKUP REQUIREMENTS on the app. Starting again, it’s now asking for contact info/passport#/copy of lease agreement/etc. in my opinion this info should have been requested AS SOON AS THE APP/WEBSITE OPENED, to speed up PICKUP PROCESS, which it DID NOT!! It took OVER 45 minutes to get thru app (with actual person from customer service on line with me (her name was Victoria)) before I could get my truck. GGGRRRR!! Also, as customer service representative (Victoria) mentioned, if you are late to pick up rental it will delay your PICK UP PROCESS thru the app…….NO WHERE ON SIGN UP PROCEDURES WAS THIS MENTIONED!! It should be at top and bottom of registration/confirmation screens! Not sure if App issue was because business where I picked up was closed (& maybe not having their wifi active) or if it was actual app issues, either way I wasn’t the only one there at pickup who was having App issues thus we all were on the phone with customer service. My opinion, bad business for U-Haul, with unreliability of using app, thus making renters go elsewhere since after/before hours issues are an issue. Frustrating process, because upon return…..NO ISSUES, since business was open.

Lisa Fravel 
Rating:
5.0

Customer did not leave a comment.

Kevin Holmes 
Rating:
3.0

The last time I'd rented from here was perfect. Nice, clean, newer vehicle. This time was a nightmare. The inside was filthy from sticky stuff all over the floor, a dirty back area, and what looked like a wad of spit on the inside of the windshield that I didn't go anywhere near. The vehicle that I'd rented this second time also only had the most basic radio possible that went out during my 3+hour drive each way.

Matthew McKenzie 
Rating:
5.0

I was pleased with my experience renting a vehicle at R&M Variety Shop UHAUL. Keep up the good work!

EDWARD EUGENE EARP 
Rating:
3.0

Customer did not leave a comment.

gonzalez joselyne 
Rating:
2.0

Customer did not leave a comment.

Paul Dunn 
Rating:
3.0

Did not include dolly.

TYLER HOSKIN 
Rating:
5.0

Prompt and courteous service!

Gregory Light 
Rating:
5.0

Good job

Jonathan Sanchez 
Rating:
3.0

When returning vehicle that is 26 foot have better parking for return.

Wendlye Owens 
Rating:
3.0

Customer did not leave a comment.

velma roach 
Rating:
4.0

Customer did not leave a comment.

Sarah Dugan 
Rating:
5.0

Customer did not leave a comment.

JAMES ROBERTS 
Rating:
5.0

Customer did not leave a comment.

NORMAN GRAS 
Rating:
1.0

They said we used 100 miles which we did not. They never told me to check the miles when I got into the truck to make sure that what was on the paper was right. They were very rude about it and said there was nothing they could do. They said it was our fault. I will NEVER come to this location again. All they want is money. Poor customer service.

Heather Lotz 
Rating:
1.0

Because I returned the truck with the same gas that I received the truck and u-haul charging me $18 for gas

Sauel Almonte 
Rating:
1.0

Was priced $40 at time of pickup. Nobody came out to help us to show us the correct trailer. Apparently the trailer i picked up was a different one... "it was the only one in the location i was told to pick up" i returned the trailer after use. And was told everything was good to go and my paperwork "original" was my receipt. I left and about an hour later i received an email receipt for $130. I called to inquire and nobody answered. I then went on the website to inquire and was told a ticket was opened and someone would contact me. I haven't heard anything. This is the absolute worst uhaul experience I've ever had. In my 15tears of using uhaul! 0% recommend not even as a last resort.

Jeremy Harrington 
Rating:
5.0

Customer did not leave a comment.

Gary Grozier 
Rating:
5.0

Customer did not leave a comment.

tanisia bowem 
Rating:
5.0

Customer did not leave a comment.

Crystal Davis 
Rating:
5.0

Very quick help. Recommended best tools n rental

ashish varman 
Rating:
5.0

Hard to find with GPS. Brought us through alleys and parking lots that were not open to location

Nathaniel Wilson 
Rating:
3.0

More clear instructions on parking because it’s just a dark alley with some lines painted.

Max Oeler 
Rating:
5.0

Customer did not leave a comment.

LaMont Jones 
Rating:
5.0

Good

Chabi Sunuwar 
Rating:
3.0

Customer did not leave a comment.

Chad Lewis 
Rating:
2.0

The older employee there was rude and disrespectful. The customer service was horrible getting the uhaul. When I returned it the customer service was extremely better. A different employee took my return and they were much more pleasant.

CATHLENE JACKSON 
Rating:
3.0

Customer did not leave a comment.

Chester Radnor 
Rating:
1.0

He added miles that weren’t there. The mileage on the truck is less than what he recorded. Check the paperwork. Do all of your locations inflate mileage for extra money? He then argued about the gas because he said it was a touch low, even though I just put some in and saw it say 3/4 on the gauge and wanted an extra $7.88. Poor. Not friendly, extremely slow and disorganized, equipment in rough shape…won’t be back, please remove me from all communication moving forward.

christopher kobelein 
Rating:
3.0

I would have rated the experience as EXCELLENT, but the store didn't open as advertised.

christopher Johnson 
Rating:
4.0

Customer did not leave a comment.

Erin Hershey 
Rating:
4.0

Customer did not leave a comment.

PAUL KEY 
Rating:
5.0

Please put the exact dimensions of the cargo van in the description. My larger items (mattress) did not fit even though they fit in other cargo vans in the past

Harsha Mikkilineni 
Rating:
4.0

N/A

Tina Salko 
Rating:
5.0

Customer did not leave a comment.

KALBACH EDWARD 
Rating:
4.0

Very fast check in/out.

Kenneth Schopper 
Rating:
3.0

Customer did not leave a comment.

Darren Weller 
Rating:
5.0

Customer did not leave a comment.

Valerie Lopez 
Rating:
1.0

The family that runs this were late opening there store. Myself and several other people had appointments for 9am when they were supposed to open taking 20-30 min to check me out and I was first in line. Several people were very irritated because they were losing time they had paid for. I will not be using this location again.

Christopher Mora 
Rating:
3.0

Check engine light was on when I received the truck. Agent did not go over truck condition damages etc before giving me the truck. It was not clear to me because I booked online the truck didn’t have a ramp. My credit card shows 2 pending charges of the same amount for this truck and I don’t understand why I’m being charged double was what discussed. It’s hard to communicate this with someone because I don’t know who is responsible

maria moskwa 
Rating:
5.0

Customer did not leave a comment.

shomari saeed 
Rating:
4.0

Not to stop the excellent service.

steven murray 
Rating:
5.0

Customer did not leave a comment.

Jhavon Gray 
Rating:
5.0

Customer did not leave a comment.

David Skerpon 
Rating:
5.0

People were great.

Stephen Hengeli 
Rating:
5.0

Nothing

CHARLES NEWSOME 
Rating:
3.0

Customer did not leave a comment.

Reginald Bass 
Rating:
3.0

Only thing I didn’t like is that the truck I received had a huge dent to the driver side tow bed. It wasn’t noted anywhere in paperwork, or a company sticker acknowledging the damage. I took pictures prior to driving off the lot.

Michael Cruz 
Rating:
5.0

Customer did not leave a comment.

shomari saeed 
Rating:
5.0

Customer did not leave a comment.

Michael Mumper 
Rating:
4.0

Customer did not leave a comment.

Susan Cabot 
Rating:
5.0

Customer did not leave a comment.

thomas huller 
Rating:
5.0

Customer wait time was a little long.

geanne gulag 
Rating:
5.0

Customer did not leave a comment.

makiya Casey 
Rating:
4.0

Customer did not leave a comment.

PATRICK RANDOLPH 
Rating:
5.0

I Loved it they help me out so much and easy. Thank You !

Jazmine Folks 
Rating:
5.0

Customer did not leave a comment.

Dana Hand 
Rating:
5.0

Customer did not leave a comment.

nicolette thompson 
Rating:
3.0

Didn’t receive deposit back .

lavaesha messer 
Rating:
3.0

Have a sitting area for customers unable to stand for long periods of time

Itelua Credle 
Rating:
5.0

Customer did not leave a comment.

Karen Waters 
Rating:
4.0

Customer did not leave a comment.

Patricia Oneill 
Rating:
1.0

They need to let people know ahead of time events that will be taking up their parking lot I was not allowed to leave my car there and had to waste time and gas to leave and find someone to drive my car off the lot

Sirleon Johnson 
Rating:
3.0

Customer did not leave a comment.

Stacy Wallace-Davis 
Rating:
5.0

Customer did not leave a comment.

Steve Bernhard 
Rating:
2.0

The customer service was horrible. The truck was covered in mud and looked like it hadn't been cleaned in months.

Valerie Matrese 
No reviews have been submitted for this location.

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