Great customer service. Would have appreciated the front windshield cleaned.
PATRICIA D
Customer Reviews for Quinn Equipment Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Staff was very accommodating and efficient. Trailer was ready when I arrived. I would sure rent from them again.
GORDON MThe hours of operation are very limited so take that into account.
Gilbert KCheck in and return painless In and out in 5 minutes
michael eSelf-checkout app and website kept crashing after I was charged a $23 fee at the end of the checkout for service charge. This is mind boggling considering U-Haul was closed and I had to perform the inspection at the end. I have already called the main office for an escalation case but in the email receipt for the case it says no files found and no past trips found. Please help make this right, unfortunately it was not an "EZ" move because of the service from U-Haul. I would not recommend this company to friends or my students graduating high school getting ready for college until things change with U-Haul. I've used your services numerous times in the past, but something has changed with U-Haul.
Kyle KSmooth and speedy return, great job!
Richard CI will avoid U-Haul as much as possible. The customer service reps on the phone are rude and talked over me, and the First Gentleman I spoke to at the actual location of drop off was also rude after I casually used the f word, as it is part of my daily vocabulary and it was not being directed at anyone. Also you guys have that $50 reservation guarantee and I'm owed that due to the people at the first location I tried not being able to figure out how to process my reservation. They also tried charging me a $100 deposit, which no one else has ever done. To say I'm pissed with the way things went is an understatement.
Hannah OI made the reservation in plenty of time in advance but yet had to drive 45 minutes out of my way to pick up the trailer.
Brian TWe had to go out of our way not too badly to pick up our Uhaul, but when we arrived, it was waiting there for us and the app walked us through the whole process very easily. Everything worked out great. It was clean and it ran perfectly. Thank you so much for your assistance!
MARY HAfter scheduling a 7:30AM pickup, I was called the day earlier and was told that it had to be earlier because of an 8am commitment that owner had, obviously the only employee there. It almost messed with the plans that we had for movers but worked out OK. That was the only issue. Employee was nice and professional and quick.
Tamara wLocation was closed, I had no interaction with the staff, but this review survey won't accept the NA option and us making me choose yes or no
Sarah EThey have limited hours.
Karen GUpon receiving my confirmation phone call, when I asked if there was anything special that I needed to know about mobile pickup, I was told "everything I needed to know is in the link in the text you received" yet there is zero information that I had to be on-site with my phone instead of my husband picking up the UHAUL without me. This needs to be communicated, not given a blase answer where the agent doesn't want to take the time to talk it out. Because of this, it took an extra 2 hours to get going and talking to the customer service number since we needed pickup before "office hours" and yet nothing could be done. We appreciated the extra 2 hours we were allotted at the end, that was the absolute least that could have been done.
Solomon CPremises are not attractive, but it works.
Daniel RThe problem is, I wouldn't recommend UHaul at all. Easy to reserve, but the no contact to retrieve keys for pickup with the app is beyond the worst app ever. First, trying to navigate where you need to start the process for pickup is ridiculous. There were 2 different families trying to locate. Once found, neither one of location locator would work, nor would the ability to scan sticker. After waiting for the location yo open with our first reservation, they did not open at 9. We waited 15 minutes. Then we finally canceled our reservation and reserved at Quinn storage. If you are going to have an app for all your reservations, you definitely NEED a easier way to navigate you app.
scott BYour app is useless. I did the steps, took the pictures, sent the contact information. You called my alternate contact, and then, nothing. Total silence. No calls. No texts. No email. We called "customer service ", they were useless. In fact they hung up on us, twice. Chat through the app? Useless. Told me to shut down the app and sign back in. That ended the chat and didn't work. If Quinn's owner hadn't been there in a Saturday afternoon, we'd still be waiting for our truck 2 days later! If we'd had ANY other option, we'd have taken it. Your online "24/7" program is terrible. Fix it. Now.
Jeff HFix website and hire people who care about their job. The worst U-Haul experience I've ever had.
Cassandra IThe front desk didn’t explain that I had to drop the truck back to the same location, which almost caused me to go over in miles that I estimated. 😠
Breonnah SEverything about this experience was wonderful except for the return. I returned after hours but the process was not explained to me at pick up. I had deposited the keys before starting the check in process as it has been many years since I have rented and that was previously all that needed to be done. I then did the return process on the app and realized there were many things that needed to be done that I couldn't do because I had locked the vehicle and deposited the keys. I am sure I will get charged the fee but after a stressful day of moving, this was an inconvenience I had not anticipated. I guess lesson learned on my part but it couldn't have been better explained at pick up.
Jacqueline MSmall facility but wow! The return was the easiest I experienced.
raymond kMe brindaron el camión todo sucio y la gasolina estaba más abajo del limite donde se supone que me lo brindaran y aun así tuve que entregarlo con mas gasolina
Maryangely Abest service in Marion
Edmund GWhen returning truck wasent able to complete what was asked when using the app not sure now if my return is completed.
Marcy HWhen I booked online it said a certain amount of miles came with the rental rate. Yet I paid per mile, had to gas it up, which I was around 30 to 40 of my own cash. The actual rent on the truck was the one reasonable amount. My guess is you don't cultivate returning customers.
Nichole BThe U-Haul app was painful. Most people would consider me pretty tech savvy, and I still struggled with this app. I had to take my picture at least 10x for the live verification to acknowledge it. The app timed me out more than once as I was uploading things. The live verification call to the person I listed (who was sitting right next to me) took almost 15 minutes alone. The equipment was clean and in great condition, I would just highly not recommend using the self service/the app until U-Haul has worked out the app's issues. *On the flip note, I was able to check the equipment out sooner than if I had to go to the SW store -- but you really need patience to use the app.
Mary NEverything was fantastic and as expected. Vehicle was clean and drove great.
Katie CParking space was somewhat limited due to recent equipment returns, but nothing that was unmanageable.
Kenneth BVehicles were not numbered as in the app. Took 15 minutes to find the correct truck. My truck was 50 yards away from main building at end of row of garages. Truck should have been parked out front ready for pickup. Very frustrating.
Chad SWas not attended at all even thou it was supposed to be open until 6pm. Again had to drive over an hour out of the way to drop off even though there are two huge U-Haul sites in Iowa City
Russell SVery helpful staff, they made the process very easy when the u-haul app made things very difficult.
Robert YI will never use the agent-less access to a uhaul again. It took an hour to get the uhaul. Add every person you've ever known, then asks for a copy of your rental agreement like I carry that with me? Then 20 photo uploads on return as well as manually entering in all the data... terrible....
William PExcellent customer service. Easy online process.
karen lI dropped the truck off here so didn't do much or interact with anyone.
Kathleen MThe girl who checked us out was very nice and helpful and the man (owner, possibly) was, too; however the truck itself could definitely have been better. We have rented from here three other times, but this 10 foot U-Haul truck was probably the worst truck we have ever rented. The ride was so bumpy; it definitely needed new shocks. The tires basically were bald, but luckily in July it didn't matter. We are renting another truck coming up, so hopefully the next one is better.
Christy GJust be sure that the equipment reserved is at this facility for pickup. This time it was, but for the previous reservation for this location I had to drive way over to the west side of Cedar Rapids to pick up my truck. All was good for this reservation, though. Staff was friendly and helpful, which I liked!
Michael MSmall inventory but fine for drop offs.
Dennis HEvery time I have rented in this location, their "system is down", which seems to be an excuse at this point. My most recent vehicle was covered in sand and what appeared to be crushed Doritos. It also stank as though it had been transporting live stock.
Matt SDropped key in box, they were closed before 5pm. Then saw sticker on box to take pictures of the odometer and the truck. Too late for that when the key was already in the box. We had to guess at the mileage and no pictures.
LISA WAll self serve app is is a pain could not access it had to get an android phone from son
Martin A