Customer Reviews for Quick Stop
(U-Haul Neighborhood Dealer)

226 reviews

11120 Elam Rd   Balch Springs, TX 75180

(972) 286-2038

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: 10:30 am–5 pm

Services at this Location:

Contact Us

(972) 286-2038

11120 Elam Rd
Balch Springs, TX 75180

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: 10:30 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing

Stacy W 
Rating:
1.0

The mileage was not accurate on paper as to what it actually was. But more importantly, I had a reservation for Saturday morning but I couldn't get it due to the system being down. I asked the lady to redo my reservation for Sunday morning which she did. "But" I was charged double what I was quoted on Saturday. If you actually read this call me, 214-641-6498. I will see if you actually read this.

Jimenez J 
Rating:
5.0

Customer did not leave a comment.

JASMINE U 
Rating:
5.0

Customer did not leave a comment.

Victoria J 
Rating:
5.0

dont recommend even movers. the worst experience ever. they are the true meaning of grab and go. they charged me an additional 195.. 00 cash.

Imogene M 
Rating:
5.0

Customer did not leave a comment.

Ahisha H 
Rating:
1.0

I should've taken the advice from the google reviews of this location. Several people rated this location poorly and now I know why. I only had the rental for a few hours and when I returned it to this location the clerk was very dismissive. Good thing I took a picture of the mileage and fuel levels because many people mentioned they were over charged for fuel or mileage. I returned the truck on a Sunday and Monday I received a call from the location where I picked up the rental and they were looking for the truck because it was showing not returned yet. Then On Thursday I received another call again looking for the truck and a few minutes later my credit card was charged for 3 extra days. This location lacks honesty and ethic. I won't use the Balch Springs location ever again.

EDWIN P 
Rating:
5.0

Thank you for allowing us to use your equipment

Keara L 
Rating:
5.0

Customer did not leave a comment.

Kenneth F 
Rating:
3.0

Customer did not leave a comment.

labi g 
Rating:
3.0

When a customer makes a reservation at a certain location please have that truck they requested at that location so they don't have to drive to a different location 30 minutes away,

james l 
Rating:
5.0

Man, all I can say is that they took care of me

Jalen M 
Rating:
4.0

The U-Haul app was extremely slow and process very long. The app needs a lot of improvements.

wendy c 
Rating:
5.0

Nothing really everything was good 💯

Carlton S 
Rating:
5.0

Super easy

Russell H 
Rating:
1.0

Somebody tried to steal the truck and they left some of the ignition switch pieces on the floor so I left the key in the mailbox. They told me to and I left. I’m sorry but I can I waste any more time. Thank you.

rolando g 
Rating:
5.0

Customer did not leave a comment.

Adrian P 
Rating:
3.0

Make sure the interior is clean

Emiliano P 
Rating:
1.0

Not to lie. Be specific about Mileage. Know your contract and what you’re explaining to your customers.

paire d 
Rating:
3.0

They are never on tome to open the store, expect about 30 minute to an hour wait.

Angela F 
Rating:
3.0

none

laura h 
Rating:
1.0

This location is trashy! Not very helpful at all. Did not go over the agreement with us. All he did was take my license, card number, then said here's the key. He had another guy point out the truck number. Did not walk me to the truck, which was parked in a very muddy area, and was parallel parked extremely close to the other trucks. It was extremely difficult to get it out of the area. Got mud all over my walking boot and inside of the cab just from getting up in the truck. Do not recommend this place at all! Last place we reserved a truck with was way better and will be the one we use in the future even though it's further.

Angela A 
Rating:
5.0

Customer did not leave a comment.

Lisa L 
Rating:
5.0

So happy , kind expensive but it worth it

Miguel A 
Rating:
5.0

Customer did not leave a comment.

Christina B 
Rating:
5.0

Nothing everything was great.

michael r 
Rating:
5.0

Customer did not leave a comment.

Stacey B 
Rating:
5.0

Great customer service from beginning to end

Shamekia W 
Rating:
2.0

Unorganized on their hours opened one hour late , they charged me for 4gallons of fuel when i delivered the truck with fuel tank full, nobody delivered or received equipment 😡🤬🤬

JUAN R 
Rating:
5.0

Customer did not leave a comment.

Trocarl W 
Rating:
3.0

Customer did not leave a comment.

Stephen L 
Rating:
4.0

Customer did not leave a comment.

Joycelyn L 
Rating:
5.0

Customer did not leave a comment.

Ronald S 
Rating:
5.0

Customer did not leave a comment.

Jessica M 
Rating:
2.0

I was charged a $20 service fee when I turned the truck in only an hour after picking which the pick up time had to be moved down an hour because I had to switch from in store pickup to online although when I booked it in store was an option. The man at the store said the store was open until midnight and he would check it back in I turned the truck back by 1:30 well before the store closed

Rose N 
Rating:
1.0

This location is horrible when I arrived there where two ladies behind the counter laughing, drinking, and immediately stating they where closed as I entered before discovering I was using the self check in and out via my smartphone. The man whom checked me in was very elderly and took an hour to give me the keys to the U-Haul, he finally found the key and I had to ask him to direct me where the U-Haul was parked just a horrible location I won’t ever rent from this pop corner shop again. Horrible service.

LaTonya E 
Rating:
3.0

Customer did not leave a comment.

LARRY P 
Rating:
4.0

Customer did not leave a comment.

Christian H 
Rating:
5.0

Customer did not leave a comment.

Jorge R 
Rating:
1.0

Customer did not leave a comment.

Fidel G 
Rating:
1.0

Customer did not leave a comment.

KEMESHA J 
Rating:
5.0

Customer did not leave a comment.

carlos u 
Rating:
1.0

Charged for fuel was not on half a tank when I received it have pictures

Adrian J 
Rating:
3.0

Customer did not leave a comment.

Tonya M 
Rating:
2.0

Got charged 20 dollar after hours fee, and it wasn't after hours. Representative needs replacement.

jonathan s 
Rating:
4.0

Customer did not leave a comment.

PATRICIA S 
Rating:
5.0

Make it as simple as it was for me to drop off, handed the keys over and left

Annette C 
Rating:
1.0

The truck was completely dirty in the cab. Later of dust on the dash. Windshield was hard to see through. Truck vibrated badly when braking and made crazy noises when accelerating. Xmas ornaments on the floor rolling around. Pine needles all over inside the box. Location did not have equipment I ordered.

AARON M 
Rating:
5.0

It was easy to order the truck I needed and. Where I picked it up from had me in and out in a few minutes . Very good doing business with you see you next time I need a truck. Thanks

Richard P 
Rating:
5.0

Customer did not leave a comment.

Kelsie T 
Rating:
3.0

Customer did not leave a comment.

Sherry J 
Rating:
4.0

Customer did not leave a comment.

paul y 
Rating:
4.0

Customer did not leave a comment.

GC a 
Rating:
2.0

I had the rental pick up scheduled for 9 am and the owner of location did not arrive until 9:30. I let them know I was there to lock up my rental. I waited for another 15 minutes and finally went inside as I they were going to get the keys. The lady had not even started to process the pick up. Not a good experience with customer service.

Jessica R 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
1.0

the location did not show that i returned the car hauler and I am scared that i may be charged again. The U-Haul customer service rep called the location and the manager did say that i returned the car hauler and would go online to show it was returned but I still do not have a confirmation text or email. I would never recommend anyone to this location which is a small convenience store. It was not pleasant dealing with the lady manager and old man handling the equipment. Never going there again!!! Very poor customer service.

Carolina C 
Rating:
4.0

Steering was sluggish and sometimes hard to control. Windshield was not clean. Cab was not clean. Contract had inaccurate mileage and gas. Leslie, person to check out and check in the vehicle, was very nice and helpful.

Joel S 
Rating:
3.0

The truck was not clean, the driver side door is like someone tried to force it open and the sensor keeps flashing saying driver door open, the door on the back took 2 people to open or close.

Shelley R 
Rating:
1.0

I wasn't completely informed. When I was at the location, I was told something completely different than I was told when I called the 1 800 number. Bad experience.

Mirna S 
Rating:
3.0

It is a little hard to get to due to having to do a turnaround to enter parking lot

Jason B 
Rating:
5.0

Customer did not leave a comment.

Shaniqua T 
Rating:
2.0

This was the worst experience ever, first time ever renting a truck from you. My rental went from a 19.95 truck to actually getting charged 157.00, the truck had 3/8 of a tank and returned it with that much or even a bit more and they are charging me to refuel a full tank. Definitely disputing the charges and never ever renting a uhaul in my life again 🤬

Jorge M 
Rating:
5.0

Customer did not leave a comment.

Carla B 
Rating:
5.0

Customer did not leave a comment.

Henry B 
Rating:
4.0

Customer did not leave a comment.

Gaspard D 
Rating:
3.0

There's a lot of homeless people in this area. I have no issue with the homeless, but one of them watched me check the truck back in. I was a little worried he was going to try something since I was by myself.

SHARHONDA C 
Rating:
4.0

Customer did not leave a comment.

Jimmy B 
Rating:
3.0

Plz have them clean before renting out and don't have homeless smoking in them when we arrive !!!

Eba L 
Rating:
3.0

The truck was very unsafe. We had no seat belt. The briakes were bad. And it needed a major tune up? It didn't want to start and it was missing

Phtronda B 
Rating:
3.0

Customer did not leave a comment.

Kevin G 
Rating:
4.0

Great service

Marcella B 
Rating:
5.0

Very helpful and nice people.

Martin D 
Rating:
1.0

Worse customer experience ever. First the reservation was changed to this location without my consent due to shortage. Was schedule for 9 am when location opened, was there at 920 am. UHaul rep was not there, "was running late". When she arrived at 9:30 am she REFUSED to start working until 10 am. Had to cool heels in parking lot while she wasted everyone's time (not just me) while manager of the mini-mart begged her to help people. Never said a word to me once she finally began checking me in. Uhaul should fire her on the spot TODAY!!!!

Eric C 
Rating:
5.0

They are very nice and understanding people. I screwed up on the time of returned and kept communicating with them and they was very understandable.

Erica A 
Rating:
3.0

I have been renting for years and now having to do everything online is a pain. Uploading pictures and all that is just time consuming. I just want to hand my keys over and go.

Teadran W 
Rating:
4.0

Customer did not leave a comment.

Demetria D 
Rating:
4.0

Customer did not leave a comment.

LaShondra B 
Rating:
4.0

Customer did not leave a comment.

MYRA H 
Rating:
1.0

Location is a convenience store. Upon arrival I was asked to complete the 24/7 pick up through the website as they said they were to busy. After 2 attempts on the website and 2 phone calls to representatives I was finally able to obtain the truck 1 hour later. I walked back in to obtain the keys and I was the only customer. Terrible service

Ryan S 
Rating:
4.0

Customer did not leave a comment.

shametra B 
Rating:
5.0

Customer did not leave a comment.

Cameche A 
Rating:
4.0

Gracias

Juan G 
Rating:
5.0

Not much room for improvement. Excellent service

Christopher S 
Rating:
5.0

Definitely a five star !!!!

GENE L 
Rating:
1.0

Truck was dirty, I had to clean it out before loading my items. I also was over charged for my rental and I turned it in a day early.

warzandrielle a 
Rating:
4.0

Customer did not leave a comment.

Jessica J 
Rating:
5.0

Customer did not leave a comment.

Russell P 
Rating:
5.0

Customer did not leave a comment.

Cherie W 
Rating:
5.0

Customer did not leave a comment.

Priciliana H 
Rating:
4.0

The worker assisting us in hooking up the trailer was excellent. He was polite, knowledgeable, and worked to ensure our satisfaction. He is an excellent representative for the company.

Stan H 
Rating:
3.0

Customer did not leave a comment.

James R 
Rating:
4.0

Customer did not leave a comment.

Tammy B 
Rating:
5.0

They were knowledgeable and friendly. And also saved me a few dollars!

KIMBERLIE M 
Rating:
4.0

Customer did not leave a comment.

Wilber A 
Rating:
1.0

This place overcharged me , ran my card 3 times and charged for gas even though I returned it with more than was in there and the manager agreed and had me call customer service, they said it would be back on my card in 24 hours but instead I'm charged 3 times.

Renee W 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
3.0

Customer did not leave a comment.

Cedric B 
Rating:
5.0

Customer did not leave a comment.

ralph m 
Rating:
5.0

Customer did not leave a comment.

Carrie M 
Rating:
5.0

Customer did not leave a comment.

dionel p 
No reviews have been submitted for this location.

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