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Jimmy B.
Customer Reviews for Quick Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Plz have them clean before renting out and don't have homeless smoking in them when we arrive !!!
Eba L.The truck was very unsafe. We had no seat belt. The briakes were bad. And it needed a major tune up? It didn't want to start and it was missing
Phtronda B.Great service
Marcella B.Very helpful and nice people.
Martin D.Worse customer experience ever. First the reservation was changed to this location without my consent due to shortage. Was schedule for 9 am when location opened, was there at 920 am. UHaul rep was not there, "was running late". When she arrived at 9:30 am she REFUSED to start working until 10 am. Had to cool heels in parking lot while she wasted everyone's time (not just me) while manager of the mini-mart begged her to help people. Never said a word to me once she finally began checking me in. Uhaul should fire her on the spot TODAY!!!!
Eric C.They are very nice and understanding people. I screwed up on the time of returned and kept communicating with them and they was very understandable.
Erica A.I have been renting for years and now having to do everything online is a pain. Uploading pictures and all that is just time consuming. I just want to hand my keys over and go.
Teadran W.Location is a convenience store. Upon arrival I was asked to complete the 24/7 pick up through the website as they said they were to busy. After 2 attempts on the website and 2 phone calls to representatives I was finally able to obtain the truck 1 hour later. I walked back in to obtain the keys and I was the only customer. Terrible service
Ryan S.Gracias
Juan G.Not much room for improvement. Excellent service
Christopher S.Definitely a five star !!!!
GENE L.Truck was dirty, I had to clean it out before loading my items. I also was over charged for my rental and I turned it in a day early.
warzandrielle A.The worker assisting us in hooking up the trailer was excellent. He was polite, knowledgeable, and worked to ensure our satisfaction. He is an excellent representative for the company.
Stan H.They were knowledgeable and friendly. And also saved me a few dollars!
KIMBERLIE M.This place overcharged me , ran my card 3 times and charged for gas even though I returned it with more than was in there and the manager agreed and had me call customer service, they said it would be back on my card in 24 hours but instead I'm charged 3 times.
Renee W.Vehicle was noisy and had spills around the cab.
Reginald J.Awful the girl didn't even put the correct mileage we were going to use so we ended paying an outrageous fee because we went over the supposed miles she put on there!
Rocio S.Truck was left dirty on the inside with broken glass with very low gas
Jose A.I parked my car there overnight. They asked which car was mine so they could keep an eye on it. When i returned, they said my car was ok. I appreciated that
renee O.Nothing it was great the people was very nice, I would recommend friends to go there due to the service and people are friendly
Carolyn L.The parking lot was littered with broken furniture and debris making it a questionable place to rent a small trailer but the gentleman who helped me was amazing! His customer service was excellent and he was very knowledgeable about the trailer hook up. The paperwork was in order without error. Based on customer service it's a 100% but that parking lot is in serious need of cleaning up.
Charles N.returned trailer before location opened(7:45 am) and was told that would be ok to just return and take pics and call them after they open and that is what i did but when i tried to call them after 9:00am the phone number listed did not work and later in the day this location charged me 1 more days rental and on the paper work shows i returned the trailer at 4:00 pm on 11-30-22 i have rented trailers from uhaul a number of times over the years but will never rent from this location again thanks
michael W.The lady helped me out very well. She was nice and they didn't overcharge like some people are saying. They actually gave me money back after I returned the vehicle. I would use them again definitely!!!
David S.Need to clean them trucks out more off then and need to make sure the truck have some kind of gas
NATALIE I.Drop off was a breeze. Good people here.
John G.Manager on duty was very rude and disrespectful…
Jessica P.Clean the inside of the truck. Although i went to the store, they said that their equipment was down and i had to register online - all of which took about an hour
Alecia S.I booked online and was supposed to pick up at that store. The person that does the uhaul stuff neverr showed up. Had to call in to customer service to have them move it to a truck share option, which made me very late to where I needed to be for moving items.
William W.I was afraid to get out, bad part of town, loose large dog on property. ***Even though our card was already charged $150, this place tried to charge our card another $120 something dollars (for what?) . He didn't have our card, so it got denied. Google reviews says he does this often. Google said, “Reviews are not allowed for this location,†(why?).
Christine B.Excellent service and friendly
Doyle H.The lady that worked that counter was very unprofessional. No hi, no conversation, no smile, and just had a bad attitude. You all need a new person that's outgoing. I'm not using that location no more.
james A.This was the worst uhaul experience I have even had in my life. For some reason only on person can rent and the other can only return the trucks. Let me start from the beginning. First my location was changed. Then I wasn't set up for mobile. Then my pick up time was changed. It was set for 9am. I arrived at 845am. Me and many others with 9am appointment waited until 1030 for the only lady there that can rent trucks. She arrived with one other lady and laughed as they walked past us and spoke in Spanish. Then when they got inside they decided to make coffee before helping the first customer. We didn't leave until 11am which is the time I was supposed to meet the movers. I had to reschedule my move and I missed my internet being installed. I was able to talk to customer service who did refund the second day on my truck since I couldn't reschedule my movers until the next day. So much time was wasted and those ladies weren't sorry at all. The girls need to be fired for the negative impression they left on all the customers there and the amount of money we all had to be refunded. I would never rent anything from this location again and I will warn other people not too unless the ladies were gone.
Brennan J.At this location, my reservation was for 9:00 am, the vendor was an 1.5 hrs late arriving for opening of business which caused me and other customers loosing our movers prior to their timely schedule. I feel we should get a discount on having to wait that long. Timely improvement in that area is needed immediately.
GARRON S.Average wait time was 20 minutes per customer to check in and pick up equipment.
Stephanie G.I want to thank Julio at the pickup location for going above and beyond to help me even though the woman at the counter who supposedly runs the UHaul check in had closed everything at 4pm. Julio at the Kwick Stop took it upon himself to contact Gaylan Grant. Both Julio and Mr. Grant went above and beyond the call of duty to get me on the road and to my final destination. There are good people in the world. Thank you UHaul I really appreciate the extra mile these two gentleman displayed during a time of need. They understood the since of urgency and my time line of getting me on the road. 2 Awesome employees that represent UHaul. Please let both of these men know how much I appreciate their due diligence. 5 Starts for both of them. Service, Understanding and Accommodating. Thank you Juan Bautista Another satisfied customer. 9-1-2022
Juan B.Very Bad service...VERY BAD LOCATION. was not told check in had to be electronically. Rental was turned before 5:00, attendant would not take keys, we ARE not tech savvy. Now received a collection notice for a transaction on 8/21/2022. Truck was rented on 8/20/22 and returned the same day before 5:00p. BAD SERVICE....BAD...BAD SERVICE!!!! Gas mileage was below what was on ticket. Had to turn back to show attendant.
Yolanda O.First off this was not the original location that you had me go to. I drove to mexiquite and it was an abandoned place. So that was so frustrating!
CHAD A.Julio did great. Will absolutely be using his location again.
CESAR S.All good
Karen W.No a/c tried to charge me for gas when I got it was a quarter tank and they want me to bring it back on half I bought it back same way I got it not to mention that took an hour just to Reimburse me for the miles I disnt use worst place to rent uhaul unless you got time to spend
Joshua C.Nothing every thing was available to me.
Juanita B.When I rented online I chose the no insurance option the guy pulled my reservation so I am sure he seen that I opted not to buy the 25.00 insurance. But he added to my Reservation without asking after I looked at the contract I told him that I wanted the extra 25.00 removed he told me he would have to cancel it and start over. I was not happy about it but I had more time than money that day. Because he was trying to get his bonus for adding the insurance it made me late but still made it.
Caroline C.I was charged incorrectly and was forced to call customer service to try and respond an issue that was their fault
ALEX T.Have more vehicle choices. It was very prompt, oh sometimes a complimentary coffee and donut would let the customers know that you appreciate their patronage.
carmen S.Make sure that when a customer asks for a piece of equipment that it is actually available.
Samantha L.I never paid 200 for a uhaul for 10hours that's just a ripe off
Shameka I.The gentleman that helped me was so nice and kind! Definitely a great representation of your company.
Ashley A.After trailer was returned the next day got called asking me to return the trailer and I return the trailer the day prior very poor customer service
Brian L.CHARGED ME FOR GAS WHEN I RETURNED IT WITH THE EXACT AMOUNT OF GAS IT HAD IN IT, I TOOK PICTURES!!!
Mark G.We had a reservation for Friday night but the store didn't get it ready until Saturday. We were supposed to have it until Monday evening. They called me Monday afternoon looking for it. The store clearly said no cash accepted here. Two men walked in and showed an ID and gave $90.00 and got a truck. I will not use this location again. We dropped the truck off Monday evening. Someone called me Tuesday after
Krista S.Vomitus on steering wheel and truck nasty lot of noise from motor terrible experience
kelly R.This U-Haul was located in a small convenience store. The online order provided the option to skip the counter. When arriving to the store this was not an option. I actually had to go in the store speak with the sales clerk and then get the key. It took about 5-7 minutes which wasn't bad. There was a problem with the loading ramp on the truck. After I pulled the ramp out to load I noticed that part of the steel portion of the ramp that connected it to the truck was broken. Looked like someone tried to weld it back on. Needless to say it took about 20 minutes to "Jimmy rig" the ramp to get it back under the truck. This was the only option as when I called to the U-Haul store I was told to call customer service for them to send someone to fix the truck. Unfortunately he didn't know how long it would take for someone to come. I informed the clerk of the issue again when I dropped the truck off. I recommend renting from a standalone U-Haul center as they have more trucks.
Felicitas M.Rude
Edward P.Everything went very smoothly very professional Reasonable prices Thanks for making my move easier
VEOLA J.