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Richard S
Customer Reviews for Quick Shop 3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy as possible.
Diane PI was charged for a day I didn't even have the truck. The pick up some doesn't answer. Customer service who I spoke with numerous times was rude and unhelpful. Ive used uhaul in the past a few times but after this i Won't be using it again.
Jessica DNever had a problem at drop off location as I have used it quite often
justin bNone
Al Wit took two and a half hours to complete the pickup. i was supposed to get the trailer at a place five minutes away n was switched to this location which was thirty minutes away. they had no equipment like the ball i needed so i had to go to a parts store across town to get that. the person didn’t know how to help hook it up n had to call the store manager at home twice to get help. overall a bad experience
steven lCustomer service was definitely lacking. Experience was needlessly complicated and cumbersome. The staff at Quick Shop could have cared less.
Terrance FMake equipment available closer to location requested.
Kevin PExcellent
Maria DBetter communication. The drop off location was not the location I had requested drop off at. I felt overall, the communication of what was going on was poor.
kathy HWent after hours but not the easiest to pull the truck into and unclear where to park.
Heather TExtremely over priced!
William OThey were closed so I had to fight with the hitch and trailer to unhook it. BIG PAIN IN ASS
Donna FI have already recommended U-haul to a few people! I was so excited to see the rental as only $25! My trailer is too small for most of my purchases from Menards. We even popped a tire on my trailer just trying to get wood home from menards. My trailer is way to small and I don't want to buy a bigger one and have it sitting in my yard. I was totally excited with my rental! xoxoxox
Doreen HHad to wait while she waited on other customers for liquor n cigarettes
Albert WNot many options in Streator
Rhonda HRocky the clerk was friendly, but really had no idea what he was doing. It took almost 45 minutes to get the paperwork done on the trailer rental.
BRENT TNice????
trey wTruck cab smelled like dog house. Have returning customer vacuum out dog hair and windex the cab windows.
Gene DNeed a better return window, we got delayed on our move and ended up being late with return and over charge was a little much
Ralph KTook forever to return. Attendant was vulgar and not professional at all dropping F-bombs the entire time. Attendant seemed to have a lot of trouble getting equipment to work and even was walking around outside trying to get a signal on her smartphone to do the return. Served other customers in between helping us even though we had waited forever. Never again. That’s all on top of the terrible U-Haul experience we had from the start.
Jakob KThe owner went out of her way to make sure we were taken care of. She is a great example of excellent customer service
jean iI was very pleased with the way the rental was handled and the condition of the trailer, and I think the trailer is too tongue heavy for one person to hook up by one self, thank you Mr. Tutko
Louis TNothing. Lady was very friendly.
Lori D