Customer Reviews for Queen City Self Storage
(Distribuidor de U-Haul del vecindario)

714 comentarios

4775 Red Bank Expwy   Cincinnati, OH 45227
(South of Madison Ave)

(513) 271-4383

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 9 a. m. - 2:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(513) 271-4383

4775 Red Bank Expwy
Cincinnati, OH 45227
(South of Madison Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 9 a. m. - 2:30 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing, all was great!

Theodore H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jess H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brendan R. 
Clasificación:
5.0

Very efficient pick up and drop off! Friendly!

Sally E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE H. 
Clasificación:
5.0

Not a thing. Clean, professional, quick in and out.

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen D. 
Clasificación:
5.0

This was wonderful. I only needed the vehicle for a couple hours, and was able to rent one that was going out later in the day. This meant I could use it when I needed it, and not have to schedule a more remote location or later time. Love these people!!

MARY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean G. 
Clasificación:
5.0

Our representative was very awesome and had a great personality. Track was in good and clean condition.

JERROLD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CALVIN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Allow access to keys and trucks 24/7/365

BRIAN G. 
Clasificación:
5.0

The gentleman who rented me the van actually went out in the snow and cold to start the van up for me so it could warm up a little while the other guy did the paper work. Great service!!!

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
5.0

Great location, easy access, friendly staff

KENNETH H. 
Clasificación:
5.0

Great experience again, that is why I returned, and still satisfied. Gracias

Theodore H. 
Clasificación:
5.0

Dude was super chill

Jeremy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adrianne M. 
Clasificación:
5.0

These guys were wicked helpful! The truck was clean. Helped me confirm the right insurance knowing I would be in a hilly and treelined area of Cincy for my move. Then helped me know that I really only needed to borrow 2 blankets or so rather than sell me a bunch of things I did not need. Would highly recommend. I picked up and dropped off in person during business hours as to not have to use the app.

MATTHEW S. 
Clasificación:
5.0

All good and great service and staff

MIGUEL R. 
Clasificación:
4.0

The truck was not cleaned out. Had to sweep out the box before I started Inside windows hadn't been cleaned in sometime.

GREGG B. 
Clasificación:
5.0

Agent Nick was friendly and helpful, calling prior to rental time. Will definitely use this location again.

GUNTER S. 
Clasificación:
5.0

Location has adequate parking space and makes it all easy to do if you follow the phone instructions when picking up and dropping off.

Cesar A. 
Clasificación:
5.0

No areas need improvement, in my opinion. Excellent service during rental and pickup. Your staff was excellent!

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Essex L. 
Clasificación:
5.0

Great place

CALEB C. 
Clasificación:
5.0

Both cab and cargo areas needed to be swept and mud removed.

Ro S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE H. 
Clasificación:
5.0

Friendly customer service and that is always greatly appreciated

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PARIS G. 
Clasificación:
5.0

The check in process was confusing. The email & app instructions were not well outlined and I had to wait on the phone to receive help to finalize the check in process.

Riley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN ANN S. 
Clasificación:
3.0

Online return was terrible. Online drop off did not work Sunday night. On step 3 photos wouldn't upload - despite uploading in section 2. Wasted 20 minutes on this. Then tried to call uhual where I sat on the line for 35 minutes until a call back option was offered an hour later. When I got the call back the call was disconnected right before being connected to a rep. Absolutely unacceptable customer service. I then had to take time off the following day to go return the keys. This experience has ruined my perceptive of uhual and I will be considering other options during my next trip. I wanted to call to request compensation for my time after this instance but it wasn't worth waiting on the phone for another hour. Completely unacceptable experience.

OLIVIA N. 
Clasificación:
2.0

You cold not have guns laying around in the parking lot

CLIFFORD B. 
Clasificación:
5.0

Nice facility - very helpful

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD DEAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
5.0

The way the truck was parked against the trees there were ants in the back that we had to remove to get into the truck bed.

Edvard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maggie K. 
Clasificación:
5.0

Great customer service. Prompt attention to my requirements.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY W. 
Clasificación:
2.0

Had to drop off after hours. The location was not clear and it was not easy.

Monica H. 
Clasificación:
5.0

We receive incredible customer service and will 100% use this location again next time we move

KYLA H. 
Clasificación:
5.0

Everything was great

SANDRA B. 
Clasificación:
1.0

rental not equipped as agreed

Chris H. 
Clasificación:
3.0

app is not very intuitive

Jenna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG R. 
Clasificación:
5.0

This is by far the best location I've ever rented a u-haul form. in and out in five minutes

Kevin S. 
Clasificación:
5.0

Could not get the mobile app to work after hours.

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis Z. 
Clasificación:
5.0

The gentleman at the location was very Helpful and a Excellent representative of your company.

JOHN P. 
Clasificación:
5.0

Friendly and quick

JASON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
1.0

Long distance rental, over 700 miles, requested a newer vehicle but got a truck with over 138,000 miles. Checked in online but agent was unfamiliar with our order when we arrived and went through all checkin again. None of the items we ordered and paid for in advance were available at this location. Had to pick up our furniture pads, dollies, etc at another location if we wanted them in a timely manner. Unprofessional agents. Tossed keys over the counter and said they thought our truck was the 3rd 15-footer on the left. Had to ask for agent to come out for vehicle inspection. Our truck had many dings, scratches, etc. No brochures offered. Unfamiliar with the Safe insurance we purchased. Very bad customer service.

LESLIE S. 
Clasificación:
5.0

No changes at this time.

LARRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine S. 
Clasificación:
3.0

Uhaul on Gilbert ave cancelled my reservation without notice. They told me it's their policy to cancel one hour after scheduled pickup. This policy is nowhere in the emails uhaul sent me. They found me a truck several miles away on red bank expressway. The manager there was great and restored my confidence. I dropped off the truck and left the keys that evening. On Tuesday I found a second rental charge on my card. I then waited an hour and a half in hold to talk to customer service. Linda richter was the rep who helped me. She was excellent, among my best customer service experiences. When we finally sorted it out it appears all charges had already been reconciled. I will now wait a week for my bank to post the changes. All told uhaul wasted an hour of my time on moving day and another two hours with customer service. If at all possible I will always choose another rental company in the future.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT R. 
Clasificación:
5.0

Friendly helpful and courteous staff.

MARY W. 
Clasificación:
5.0

Rental location was easy to locate and had a large enough parking lot to maneuver the truck.

Drew J. 
Clasificación:
5.0

Make the key box a little more visible. There were no instructions in the app for where to look for it to retrieve the key.

Rebecca B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD L. 
Clasificación:
5.0

All was good thank you

SAMUEL B. 
Clasificación:
5.0

great customer service

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKEISA E. 
Clasificación:
5.0

Liked using the self check-in system. An improvement would be to let people know on the website that it could take up to 30 minutes to complete. I had movers waiting because of the delay.

Kevin P. 
Clasificación:
4.0

Nada

DONNICE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lawana F. 
Clasificación:
2.0

No real guidance on drop off need better signs or website info

Scott W. 
Clasificación:
5.0

Nick was so nice! I hope and think that's his name.

Kayla C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
4.0

All was good. Enjoyed the person that checked me in. Very polite, and kind.

MARY B. 
Clasificación:
3.0

The U-Haul check in was difficult to use. Because of hectic moving day schedules, I was late and unable to use the self pick up feature.

Daniel L. 
Clasificación:
5.0

Guys were super friendly & easy to deal with. Fast service - took me less than 5 mins to get a truck.

Nick B. 
Clasificación:
4.0

The approval process on day of pick up takes way too long.

Renee P. 
Clasificación:
2.0

The mobile pick up process has us waiting for 30 minutes to get “approved”. This is entirely too long to just be sitting in the parking lot trying to pick up a van.

Jacob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
4.0

Ask about the vehicle and any maintenance/trouble items. I had to bring it up to the man at the counter, and he didn't note the feedback. Gentleman at the counter, however, was very helpful. He was willing to waive half of the mileage charge caused by equipment unavailability in Iowa.

Kristy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan M. 
Clasificación:
4.0

Transmission going out on truck

Lori W. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Petr V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
No se han enviado comentarios para esta ubicación.

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