Customer Reviews for Queen City Self Storage
(U-Haul Neighborhood Dealer)

858 reviews

4775 Red Bank Expwy   Cincinnati, OH 45227
(South of Madison Ave)

(513) 271-4383

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(513) 271-4383

4775 Red Bank Expwy
Cincinnati, OH 45227
(South of Madison Ave)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They are one of your best locations. Very friendly

DELORES S 
Rating:
4.0

Great! Only issue was that we asked for a lock for the Uhaul, and purchased the "high security" one, which did not fit-- it was not wide enough to attach to the truck. Otherwise we had a great experience!

Marie C 
Rating:
2.0

My equipment wasn’t reserved despite making the reservation online weeks prior

TAYLOR J 
Rating:
5.0

offer them your equipment when purchasing the truck

Paulette S 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Customer did not leave a comment.

JACOB M 
Rating:
5.0

Customer did not leave a comment.

ethan k 
Rating:
5.0

Nick and Wayne are the best , so great to work with

DELORES S 
Rating:
3.0

I had to do the after hours return even though it was an hour before closing. Rang the bell twice but no one came to the door. Not a big deal - just annoying.

Karen C 
Rating:
5.0

Perhaps inform the customer that is renting a truck of the alerts and instructions that are posted in the cab. I did not notice the instruction on the dash to disengage the Tow/haul setting when empty until I was dropping the truck off after use. Otherwise a great experience, great website to select and reserve equipment. I have reserved probably 6 or 7 different trailers and trucks over the past 2 years and it is very customer friendly.

John K 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Matthew C 
Rating:
5.0

Customer did not leave a comment.

keyonania j 
Rating:
5.0

Everything was perfect

Crystal P 
Rating:
5.0

Customer did not leave a comment.

Shayla R 
Rating:
5.0

Customer did not leave a comment.

Thomas R 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
3.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

These guys are great to work with. They are friendly, helpful, and available.

ANDREW M 
Rating:
5.0

everything went very smooth, people were friendly. thanks

RANDOLPH M 
Rating:
5.0

Great ser

James M 
Rating:
4.0

Customer did not leave a comment.

Cris H 
Rating:
3.0

Customer did not leave a comment.

Casey K 
Rating:
5.0

So easy!

Keith L 
Rating:
4.0

Staff was very friendly and accommodating . Nothing needs to change

Jerry W 
Rating:
5.0

Customer did not leave a comment.

Theodore H 
Rating:
5.0

Nothing

DELORES S 
Rating:
5.0

I enjoyed the pleasantness of the manager very helpful he even helped me get the dolly out of my van we need my people like him the place was so clean again THANK YOU

Patricia R 
Rating:
5.0

Customer did not leave a comment.

Timothy P 
Rating:
5.0

Great people , great service , efficient and quick

TERRANCE T 
Rating:
5.0

Simple & easy from research to reservation... from pick-up to drop-off. I even encountered an unexpected and delightful experiences with UHaul's fuel level projections. Creating an easy to use & understand visual to help customers understand how much gas might be required to return the vehicle to the level of fuel at which the truck was rented. GENIUS. Such a simple way to easy the experience of trying to guess how much gas might be required. I am telling everyone I know about this simple and delightful part of my experience..

John G 
Rating:
3.0

Customer did not leave a comment.

Vernancha S 
Rating:
4.0

None

George C 
Rating:
5.0

This location is close to our home and they have excellent customer service. We have used them before and wouldn't hesitate to use them again.

John L 
Rating:
4.0

Customer did not leave a comment.

Andrew S 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
5.0

Customer did not leave a comment.

Youngsuk P 
Rating:
5.0

Customer did not leave a comment.

Joseph K 
Rating:
5.0

Customer did not leave a comment.

Youngsuk P 
Rating:
5.0

Always a pleasant and successful experience. I use the trucks for work periodically, to move my equipment from storage to FedEx and back and have settled in at this location for the above reasons.

Theodore H 
Rating:
5.0

This location is great.

Paul G 
Rating:
1.0

The checkin was convenient and easy. Check out was a huge inconvenience. The truck was disgusting. It smelled absolutely vile. It reeked of wet dog in the driver/passenger area. There’s no way I could have used the truck for a longer distance than I did. It was totally disgusting. The truck bed was so dirty also. There were dead bugs, old tape, and dirt/mulch all over it. Have to buy a tarp just to feel comfortable putting any of my belongings in there. Overall I won’t use uhaul again. The cost was not worth being subjected to that revolting dog smell and dog fur and the dirty unsanitary truck. Super displeased. Clearly the truck has not been cleaned ever and you would think they would at least check it and make sure it’s not disgusting after someone drops it off because of they knew about the smell I doubt they would have rented that truck out. It was the one of the strongest and worst smells I’ve ever encountered. The seatbelts were also covered in some sort of gross dirt film that was literally wet. With dog fur everywhere which was very irritating as I have terrible allergies. Just so unsanitary and shocking they do business like this. Definitely won’t be using uhaul from that location or probably from any location after that experience

Ellie M 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

Jimmy G 
Rating:
5.0

Customer did not leave a comment.

George R 
Rating:
5.0

Overall great experience

Jeff H 
Rating:
5.0

Customer did not leave a comment.

Carlo V 
Rating:
5.0

Customer did not leave a comment.

Michael O 
Rating:
3.0

Customer did not leave a comment.

Paul G 
Rating:
5.0

Customer did not leave a comment.

Carly M 
Rating:
4.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
3.0

I didn’t know there was a text to complete return of truck. Hours after returning home when I have time to collect my thoughts, after a long day of moving, I stumbled across the text. Within 2 miles of driving the truck, the low fuel light came on. The overall process for using U-Haul was good.

Jill S 
Rating:
5.0

Customer did not leave a comment.

Aaron R 
Rating:
5.0

Great service. Very friendly. Helpful.

Steven Q 
Rating:
5.0

Customer did not leave a comment.

Kevin F 
Rating:
5.0

Customer did not leave a comment.

Anita L 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Customer did not leave a comment.

david w 
Rating:
1.0

Customer did not leave a comment.

DENEISHA T 
Rating:
5.0

very good

david r 
Rating:
5.0

I cannot recommend any improvements. My experience was very good.

William R 
Rating:
3.0

I dropped off the truck after hours and did not go into the office.

MICHAEL P 
Rating:
5.0

The staff here was knowledgeable and friendly and really went the extra mile to be helpful. I’ll recommend them to everyone I know.

Kathleen C 
Rating:
5.0

I did night drop box so I'm assuming these results

William Z 
Rating:
3.0

App is very difficult to use

Christopher R 
Rating:
5.0

Nothing, there is great people at red bank storage

DELORES S 
Rating:
4.0

Customer did not leave a comment.

Karen H 
Rating:
4.0

Customer did not leave a comment.

Bakhtiar A 
Rating:
5.0

We were able to rent last minute- they have the trucks. I was also very happy with how easy it was to register online and then go and pick up a truck. The gentleman let me know my truck was ready early- I asked for a call. The truck was in good condition as well. Thank you for making this easy during the normal stress of moving.

Siobhan T 
Rating:
5.0

Customer did not leave a comment.

Imani W 
Rating:
5.0

Customer did not leave a comment.

Patricia E 
Rating:
1.0

I returned the van and was told I didn't need to do anything else to check out, they didn't check me out until the next day and now I am getting hit with additional mileage charges for 35 miles over what I actually drove. have called and talked to multiple people and keep getting pushed off to someone else. will NOT be doing any further business with this location and WILL ABSOLUTELY NOT recommend to anyone else I know and will make sure my friends and family know NOT to rent from you.

Lisa A 
Rating:
5.0

Customer did not leave a comment.

DELORES S 
Rating:
5.0

Customer did not leave a comment.

Jeff H 
Rating:
5.0

Went very smooth ….location was close by and easy to maneuver

Anita C 
Rating:
1.0

I had an absolutely awful experience with this rental location. The manager arrived over an hour late, causing me and the nine (!!!) other people that were also waiting to have a significant delay in our moving plans. The manager did not offer to compensate any of the moving expenses for the lost time either. I ended up having to pay my movers for an additional hour because of this significant delay.

Sarah F 
Rating:
5.0

Customer did not leave a comment.

David E 
Rating:
5.0

Nothing

SANDRA H 
Rating:
5.0

Customer did not leave a comment.

Nick S 
Rating:
5.0

Customer did not leave a comment.

VICTORIA P 
Rating:
5.0

Prompt, congenial service. Would definitely recommend.

John M 
Rating:
5.0

Always a great experience.

CHRISSIE B 
Rating:
4.0

Customer did not leave a comment.

Rae'ven R 
Rating:
5.0

Always friendly & professional- thanks!

Nicholas B 
Rating:
5.0

Customer did not leave a comment.

SANDRA B 
Rating:
5.0

Customer did not leave a comment.

Mollie K 
Rating:
5.0

Customer did not leave a comment.

Kim K 
Rating:
4.0

Customer did not leave a comment.

MARY C 
Rating:
5.0

Red bank is the best U-Haul place to go to!!!!

Michelle Y 
Rating:
1.0

Took me 30 minutes while on the phone with uhaul to get the stupid website to take my info. I would click one thing on the site and it would crash. Then I would start over. I would NEVERRRRRR do mobile pickup or recommend it to anyone. absolute nightmare

Brandon R 
Rating:
5.0

The guy at the front desk was very nice, very helpful!

Chen X 
Rating:
5.0

Guy who helps was awesome. I think his name was Shane.

Steven E 
Rating:
4.0

I got a new truck with only 1k miles on it. Not only was the truck in good shape, but it got twice the MPG of older trucks.

scott b 
Rating:
5.0

The man running the storage center and uhaul trucks was excellent! Very friendly, jovial, and professional. Would trust him to run my company.

Will K 
Rating:
5.0

Customer did not leave a comment.

CHRISSIE B 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

I rent from Queen City weekly - great service, efficient, friendly and reliable.

CHRISSIE B 
Rating:
5.0

Quick and easy, and vehicles were very clean. Great customer service – thanks!

Matthew R 
Rating:
5.0

Excellent customer service!!

Cathleen N 
No reviews have been submitted for this location.

Additional Services at this Location

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