Customer Reviews for Queen City Self Storage
(U-Haul Neighborhood Dealer)

763 comentarios

4775 Red Bank Expwy   Cincinnati, OH 45227
(South of Madison Ave)

(513) 271-4383

Horario

  • Mon–Fri
    9 a. m. - 4:30 p. m.
  • Sábado
    9 a. m. - 2:30 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(513) 271-4383

4775 Red Bank Expwy
Cincinnati, OH 45227
(South of Madison Ave)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 4:30 p. m.
  • Sábado
    9 a. m. - 2:30 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

I rent from Queen City weekly - great service, efficient, friendly and reliable.

CHRISSIE B. 
Clasificación:
5.0

Quick and easy, and vehicles were very clean. Great customer service â€" thanks!

Matthew R. 
Clasificación:
5.0

Excellent customer service!!

Cathleen N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raelynn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

J B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
5.0

I found the online booking experience slow and not really worthwhile. However, nick at the location was a huge help. Super nice and professional. He is an asset to uhaul.

Steven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kylie K. 
Clasificación:
5.0

Friendly and easy

Jay F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricia T. 
Clasificación:
5.0

Awesome

Vinay C. 
Clasificación:
5.0

It was raining and you were closed. I wasn't supposed to turn it in until Saturday. Kind of confusing check out picture of the mileage and fuel. They are illuminated and couldn't get a good picture.

Jeffery K. 
Clasificación:
5.0

Office was clean and associate helpful. Rates for a short term rental was reasonable.

Kathleen K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna L. 
Clasificación:
5.0

I would give this place 10 stars if I could! I have been to other U-Haul locations and this is the best hands-down. They had all the equipment I ask for and the proper truck size and very kind and was easy to work with. I definitely recommend coming here to rent a U-Haul.

Samantha G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

The personnel at the Red Bank location were very helpful, efficient and personal. I would recommend this location to anyone needing a truck or trailer rental. Very pleased with the entire experience.

DBRUCE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd K. 
Clasificación:
5.0

Have moving supplies for sale at this location.

J Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
5.0

Give them candy, all was good and I keep coming back since I sold my old pickup. I have other close by and closer locations but I come here.

Theodore H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALEY M. 
Clasificación:
5.0

the movers we scheduled through your site did not show up. i definately would not recommend faith, hope, love moving despite their name. i was relieved to speak with ariel at uhaul and she refunded the charge and helped me write an accurate review so other potential customers can be alerted.

Allen Z. 
Clasificación:
5.0

Everything was on time and equipment was ready and process was fast! Great Service!

Craig G. 
Clasificación:
5.0

Great friendly service.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
4.0

Back up alarm would be nice

Marlon W. 
Clasificación:
5.0

Super friendly. I reserved one size that was not available and they worked with me to get me what I needed and saved me time from traveling to another location.

Tina H. 
Clasificación:
2.0

dirty truck, still charged for cleaning even though I used for 2 hours

Jerry B. 
Clasificación:
5.0

I am a frequent Renter and use various locations. I usually have great experiences, this is no exception and is now my go to location. Great desk service and equipment. Location is key as well.

Theodore H. 
Clasificación:
5.0

Great service!

Susan E. 
Clasificación:
5.0

Don't change a thing. Perfect.

Kenneth S. 
Clasificación:
5.0

Really no improvement needed. Staff were present and quick to help. Out the door in 15-20 minutes!

Ted B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Margaret B. 
Clasificación:
2.0

I drove 6 miles, tank was just below 3/8; put two gallons of gas in, then was charged $16.40 for three gallons- that means you think that truck used 5 gallons or even your 3 gallons to go 6 miles Nice scam

Garry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ana V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vernancha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
1.0

This review is about uhaul in general. Trying to charge us 1,300 for no reason... no damage abs furthermore we bought insurance. Explain that. Budget will do fine from now on.

Alexis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeAcsa S. 
Clasificación:
5.0

Nothing, all was great!

Theodore H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jess H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brendan R. 
Clasificación:
5.0

Very efficient pick up and drop off! Friendly!

Sally E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE H. 
Clasificación:
5.0

Not a thing. Clean, professional, quick in and out.

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen D. 
Clasificación:
5.0

This was wonderful. I only needed the vehicle for a couple hours, and was able to rent one that was going out later in the day. This meant I could use it when I needed it, and not have to schedule a more remote location or later time. Love these people!!

MARY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean G. 
Clasificación:
5.0

Our representative was very awesome and had a great personality. Track was in good and clean condition.

JERROLD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CALVIN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Allow access to keys and trucks 24/7/365

BRIAN G. 
Clasificación:
5.0

The gentleman who rented me the van actually went out in the snow and cold to start the van up for me so it could warm up a little while the other guy did the paper work. Great service!!!

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
5.0

Great location, easy access, friendly staff

KENNETH H. 
Clasificación:
5.0

Great experience again, that is why I returned, and still satisfied. Gracias

Theodore H. 
Clasificación:
5.0

Dude was super chill

Jeremy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adrianne M. 
Clasificación:
5.0

These guys were wicked helpful! The truck was clean. Helped me confirm the right insurance knowing I would be in a hilly and treelined area of Cincy for my move. Then helped me know that I really only needed to borrow 2 blankets or so rather than sell me a bunch of things I did not need. Would highly recommend. I picked up and dropped off in person during business hours as to not have to use the app.

MATTHEW S. 
Clasificación:
5.0

All good and great service and staff

MIGUEL R. 
Clasificación:
4.0

The truck was not cleaned out. Had to sweep out the box before I started Inside windows hadn't been cleaned in sometime.

GREGG B. 
Clasificación:
5.0

Agent Nick was friendly and helpful, calling prior to rental time. Will definitely use this location again.

GUNTER S. 
Clasificación:
5.0

Location has adequate parking space and makes it all easy to do if you follow the phone instructions when picking up and dropping off.

Cesar A. 
Clasificación:
5.0

No areas need improvement, in my opinion. Excellent service during rental and pickup. Your staff was excellent!

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Essex L. 
Clasificación:
5.0

Great place

CALEB C. 
Clasificación:
5.0

Both cab and cargo areas needed to be swept and mud removed.

Ro S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE H. 
Clasificación:
5.0

Friendly customer service and that is always greatly appreciated

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PARIS G. 
Clasificación:
5.0

The check in process was confusing. The email & app instructions were not well outlined and I had to wait on the phone to receive help to finalize the check in process.

Riley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN ANN S. 
Clasificación:
3.0

Online return was terrible. Online drop off did not work Sunday night. On step 3 photos wouldn't upload - despite uploading in section 2. Wasted 20 minutes on this. Then tried to call uhual where I sat on the line for 35 minutes until a call back option was offered an hour later. When I got the call back the call was disconnected right before being connected to a rep. Absolutely unacceptable customer service. I then had to take time off the following day to go return the keys. This experience has ruined my perceptive of uhual and I will be considering other options during my next trip. I wanted to call to request compensation for my time after this instance but it wasn't worth waiting on the phone for another hour. Completely unacceptable experience.

OLIVIA N. 
Clasificación:
2.0

You cold not have guns laying around in the parking lot

CLIFFORD B. 
Clasificación:
5.0

Nice facility - very helpful

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD DEAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
5.0

The way the truck was parked against the trees there were ants in the back that we had to remove to get into the truck bed.

Edvard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maggie K. 
Clasificación:
5.0

Great customer service. Prompt attention to my requirements.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY W. 
No se han enviado comentarios para esta ubicación.

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