Customer Reviews for Queen City Self Storage
(U-Haul Neighborhood Dealer)

17 reviews

530 Clough Pike   Cincinnati, OH 45244

(513) 898-2016

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(513) 898-2016

530 Clough Pike
Cincinnati, OH 45244

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Need to have trailer light adapter plugs available to buy at all uhaul locations for better convenience

Greg L. 
Rating:
5.0

Customer did not leave a comment.

TED S. 
Rating:
1.0

Get the bill right!! You tacked on things I opted out of and still charged me for gas after I put it in the tank. I was charged overall and extra $25 dollars for nothing!!! May not seem like a lot to you but the reason someone rents a $20 a day van + per mile, to drive a total of 6 miles, is because they DON'T have the money!! Your company is terrible and so is the response to help me with my problem. I contacted who I rented from and your customer service as soon as I saw the errors...no one has answered me.

Jaclyn K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Gregg B. 
Rating:
5.0

i was charged $14 for Safe Move, or whatever. I did NOT authorize that coverage/charge as I am fully insured through my own insurance and my company's. This got snuck through somehow and will be a factor in my next rental decision.

Ric W. 
Rating:
5.0

Trailer pulled easily. Very happy with this tow.

HOLGER S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

The van had low tires and I still was fully charged. No one was available to help when they were supposed to be open

Kelsey S. 
Rating:
5.0

Staff was super friendly and helpful! Just make sure to double check the gas gauge. I was in a rush and left the parking lot before confirming the gas level (U-Haul's records showed the truck was full when I got it but I actually got it at half). Even after putting 20 bucks into the tank which was more than enough to cover the 6 mi I drove, I got charged an extra 30 bucks for a fill up fee. It's my own fault though for not checking the gas before leaving the parking lot.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Queen City storage was a convenient location for our moving needs. The owners were on vaca but called me back when I had to switch truck sizes. The online check in was straight forward and when I did have a question, customer service reps were kind and informative. Very happy with our experience!

Michele B. 
Rating:
5.0

Nothing Everything was great!

Tracey H. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Robin D T. 
Rating:
5.0

The back of the truck leaked, and it's only through luck of placement that nothing of substantial value was ruined (I noted this on my return form as well). Otherwise everything was fine.

JUDE H. 
No reviews have been submitted for this location.

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