Customer Reviews for Queen City Self Storage
(U-Haul Neighborhood Dealer)

109 reviews

530 Clough Pike   Cincinnati, OH 45244

(513) 898-2016

Office Hours

  • Mon-Fri: 7 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(513) 898-2016

530 Clough Pike
Cincinnati, OH 45244

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing to improve. Service was excellent. Desk clerk was very helpful and polite.

JAMES G 
Rating:
5.0

I’m a return customer four times. I have also rented for my parents from this location I recommend them to everyone. The manager goes out of his way to accommodate the customer and that is made all the difference.

Rick G 
Rating:
5.0

Nice folks and friendly folks

Dwight F 
Rating:
5.0

Customer did not leave a comment.

Frank M 
Rating:
5.0

Agent was very friendly and helpful.

Larry A 
Rating:
5.0

Customer did not leave a comment.

ANTINIA C 
Rating:
5.0

Mike was great! Very professional and polite,

ron i 
Rating:
5.0

Love the ease of using the app it made it so much easier

Angela P 
Rating:
5.0

Manager very helpful. Clean 10+ for rate

Patti L 
Rating:
5.0

The gentleman who helped us was very professional and knowledgeable. Everything went smoothly.

Dwight P 
Rating:
5.0

This has always been a great Location. Wouldn’t go anywhere else. Very professional

JUSTIN S 
Rating:
1.0

Uhaul holds money without telling you

Brian F 
Rating:
5.0

Customer did not leave a comment.

Jason A 
Rating:
5.0

All good.

HOLGER S 
Rating:
5.0

Mike was great. The process is easy and I love it.

Darrell H 
Rating:
5.0

the guy was so helpful and very patient with all the questions i had!!

montana s 
Rating:
5.0

Very nice and welcoming couple.

Camille G 
Rating:
5.0

Customer did not leave a comment.

Anita T 
Rating:
5.0

Customer did not leave a comment.

Jamie D 
Rating:
4.0

Customer did not leave a comment.

robert d 
Rating:
3.0

Parking is TERRIBLE!!

Heather S 
Rating:
5.0

Customer did not leave a comment.

Martin N 
Rating:
5.0

Customer did not leave a comment.

Kayla B 
Rating:
5.0

They charged me for fuel after I already replaced the fuel.

Renee T 
Rating:
5.0

The customer service was phenomenal. The vehicle was very clean and ready to go on time. The after hours drop-off was very convenient.

Mark S 
Rating:
5.0

Customer did not leave a comment.

robert s 
Rating:
2.0

They over charged me and before I could come back to pay they threaten to get me for theft how do you steal a truck you paid to rent I drove 60 miles at 69 cents a mile , they said I owe 120.00 I put the gas in over full cleaned there truck left a 100. 00 deposit kept it 4 days at 19. 95 they said I owe 220.00 somebody need to go back to school

carla c 
Rating:
1.0

Don’t lie about fuel and cleanliness for more money. Will try to rob you!

Michael M 
Rating:
1.0

I would not because I declined the insurance but the guy charged me for it anyway and he told me one fuel level when it was a different fuel level so he could charge me more money.

John M 
Rating:
4.0

Customer did not leave a comment.

david v 
Rating:
1.0

Customer did not leave a comment.

anthony j 
Rating:
5.0

Everything was really wonderful and the owner was so kind. I've rented a lot of UHauls and this was the first time I wasn't worried about getting nickel and dimed on a return or extra random charges I wasn't expecting. Will be getting every rental I can from this location from now on!!

Megan F 
Rating:
5.0

The employee was extremely nice and helpful.

jenniffer p 
Rating:
5.0

Check in was seamless. He was very friendly, very thorough. He even warmed up and defrosted the van prior to me picking it up! Small stuff like that goes a long way! So thank you. The mobile return process was very straightforward. Highly recommend this location!

Siarra S 
Rating:
5.0

Customer did not leave a comment.

charles c 
Rating:
5.0

very helpful people

dirk r 
Rating:
5.0

Customer did not leave a comment.

Ron S 
Rating:
4.0

Everything went smoothly. I am very satisfied.

BURTON G 
Rating:
1.0

Customer did not leave a comment.

Paul R 
Rating:
4.0

Customer did not leave a comment.

Charles R 
Rating:
5.0

Keep up the excellent service

RANDY A 
Rating:
5.0

The folks who own this company were super courteous and friendly. I will go back to them every time I need a uhaul.

Gregory P 
Rating:
5.0

Customer did not leave a comment.

Matthew B 
Rating:
5.0

Customer did not leave a comment.

JOSERAUL D 
Rating:
3.0

This location was hard to park in, as it was super narrow and small. Very confusing and no one available to help.

Jillian D 
Rating:
3.0

Original location for pick up did not have the equipment so we had to go to the clough pike location. Was told the charges would be 85 plus tax and total charge was 125! Nothing against this location just the overall customer service by uhaul

Taylor L 
Rating:
5.0

EZ check in,help hook up the trailer

robert d 
Rating:
1.0

I broke down because the transmission fluid was leaking. The repair guy that you sent said I should have never been given this truck. Also I was never given any compensation considering I was left stranded at a gas station.

Jason P 
Rating:
5.0

Customer did not leave a comment.

Wendy t 
Rating:
5.0

Customer did not leave a comment.

honda e 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
4.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

Mary B 
Rating:
5.0

Rental process was quick and easy. Only issue I had was the return instructions said to drop the key in the orange lock box, but it also had the black box number and combination from the pick up listed. I wasn’t sure where I was supposed to leave the key so I put it in the orange lock box.

Karen R 
Rating:
3.0

The end result was that I was able to get the trailer and do what I needed to do. With that said, there was a lot of confusion as to the pick up time and location. The service at the pick up location was good, but the problem is that I got charged $24 for insurance that I was not aware of! I never would’ve purchased that insurance had I’ve been made known. I tried to call the pick up location for reimbursement twice. And left two messages. I don’t know if that location is closed today? But they are not answering the phone. I have yet to see if I will get my $24 back.

Timothy F 
Rating:
5.0

Very friendly folks.

James S 
Rating:
1.0

I would never rent anything else. I was charged for extra miles I did not drive and the van smelled like a dead body

Hazel R 
Rating:
5.0

The parking lot is difficult

dirk r 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

Customer did not leave a comment.

Michelle W 
Rating:
5.0

Customer did not leave a comment.

allen n 
Rating:
5.0

Everything went well. The owners were very helpful and friendly.

DAVID M 
Rating:
5.0

Customer did not leave a comment.

Tammy M 
Rating:
5.0

Customer did not leave a comment.

honda e 
Rating:
4.0

This location was perfect and nothing was wrong with this location, however, my experience was not pleasant. I set my pick up time up for 9:30 am Friday for a location that was 7 minutes away. I get call literally as I’m walking out of the door to leave for uhaul from someone saying that my truck I had reserved days ago was rented out by someone else and they had to figure out a new location for me. I finally get a call saying I had to now drive 25 minutes to a totally different location to pick up the truck. It cut into my busy moving weekend and made things difficult returning it as it was also really far from where I was moving to. I then paid $206 for the entire process paid a ton for the miles I feel as if I should get a refund for this experience.

Jacob C 
Rating:
5.0

Customer did not leave a comment.

DAVID D 
Rating:
3.0

The truck they provided had a leakage problem. I took the truck on May 21st. On 22nd, had a heavy rainfall in Cincinnati area.Due to leakage problem with this truck, water came inside the truck and some of my stuff was soaked in water. Very bad experience and lost my stuff due to water.

Dharma T 
Rating:
5.0

Customer did not leave a comment.

honda e 
Rating:
5.0

The man who waited on me was very professional and fast. When you have to rent a truck you have a job to do and you don’t want to be held up, He got me started on the right foot.

Michael F 
Rating:
5.0

They our move so easy.truck and trailer clean and simple please extend to both Thank you.

bill t 
Rating:
5.0

Customer did not leave a comment.

honda e 
Rating:
3.0

Customer did not leave a comment.

Terri E 
Rating:
5.0

Customer did not leave a comment.

honda e 
Rating:
3.0

the facility was fine, and the man who helped me was very social and friendly. Unfortunately, once I returned the truck, I saw that the Damage waiver was added when I actively declined it online during the reservation process. I drove only a few miles and NEVER elect the coverage (plus my AMEX platinum has excellent coverage). My only assumption is that it was added to the rental without me being told, likely because it's a high margin item. This increase the cost of my rental by 50% which is robbery. I would like a refund of the $10 fee.

bryan c 
Rating:
5.0

Nothing

honda e 
Rating:
5.0

Very helpful

honda e 
Rating:
5.0

Great customer service at this location.

Brian M 
Rating:
5.0

Customer did not leave a comment.

honda e 
Rating:
5.0

THEY ALWAYS HAVE WHAT WE NEED AND IT READY WHEN WE PICK IT UP.

honda e 
Rating:
5.0

Customer did not leave a comment.

robert o 
Rating:
5.0

Customer did not leave a comment.

Charles P 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
5.0

Mike did an excellent job. The only thing would be to streamline the checkout computer program

jeff j 
Rating:
5.0

The guy who was working there was amazing. Friendly and nice

Matt O 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
3.0

I drove 19 miles and returned with fuel. They then charged me 24.14 additional fuel amount. said that a picture should the fuel needle was off by 1/8. totally ridiculous. the gentleman at the queen city rental was kind however stated he could not refund me that I would need to call the 1-800-GOUHAUL number where I reached a very rude gentleman named Robert. Hopefully I will be able to get some of my money back from a 39.99 rental. fully charged my card 104.73. which should have been 62.16 total !(39.99 rental fee and .99 a mile 19 miles driven and tax).

SANDRA T 
Rating:
4.0

Customer did not leave a comment.

Shannon R 
Rating:
5.0

They took really good care of me! They even had the truck running for me with the heater on when I arrived! Truck was very clean and ran really well! Even though I am moving to downtown Cincinnati, I will come all the way out to this location again because of the great service! Thanks!

TIMOTHY D 
Rating:
5.0

Customer did not leave a comment.

NELSON F 
Rating:
4.0

Customer did not leave a comment.

DANIEL C 
Rating:
5.0

The owners are super friendly and helpful. I will recommend this location to anyone I know who needs to rent a U-HAUL

CHRISTOPHER K 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D 
Rating:
5.0

Need to have trailer light adapter plugs available to buy at all uhaul locations for better convenience

Greg L 
Rating:
5.0

Customer did not leave a comment.

TED S 
Rating:
1.0

Get the bill right!! You tacked on things I opted out of and still charged me for gas after I put it in the tank. I was charged overall and extra $25 dollars for nothing!!! May not seem like a lot to you but the reason someone rents a $20 a day van + per mile, to drive a total of 6 miles, is because they DON'T have the money!! Your company is terrible and so is the response to help me with my problem. I contacted who I rented from and your customer service as soon as I saw the errors...no one has answered me.

Jaclyn K 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
4.0

Customer did not leave a comment.

Mary R 
Rating:
5.0

Customer did not leave a comment.

Gregg B 
Rating:
5.0

i was charged $14 for Safe Move, or whatever. I did NOT authorize that coverage/charge as I am fully insured through my own insurance and my company's. This got snuck through somehow and will be a factor in my next rental decision.

Ric W 
Rating:
5.0

Trailer pulled easily. Very happy with this tow.

HOLGER S 
No reviews have been submitted for this location.

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