Customer Reviews for Queen City Self Storage
(U-Haul Neighborhood Dealer)

68 comentarios

530 Clough Pike   Cincinnati, OH 45244

(513) 898-2016

Horario

  • Monday–Wednesday
    7 a. m. - 4 p. m.
  • Jueves
    7 a. m. - 12:30 p. m. / 1:30 p. m. - 4 p. m.
  • Viernes
    7 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(513) 898-2016

530 Clough Pike
Cincinnati, OH 45244

Servicios en esta ubicación:

Horario

  • Monday–Wednesday
    7 a. m. - 4 p. m.
  • Jueves
    7 a. m. - 12:30 p. m. / 1:30 p. m. - 4 p. m.
  • Viernes
    7 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The folks who own this company were super courteous and friendly. I will go back to them every time I need a uhaul.

Gregory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSERAUL D. 
Clasificación:
3.0

This location was hard to park in, as it was super narrow and small. Very confusing and no one available to help.

Jillian D. 
Clasificación:
3.0

Original location for pick up did not have the equipment so we had to go to the clough pike location. Was told the charges would be 85 plus tax and total charge was 125! Nothing against this location just the overall customer service by uhaul

Taylor L. 
Clasificación:
5.0

EZ check in,help hook up the trailer

robert D. 
Clasificación:
1.0

I broke down because the transmission fluid was leaking. The repair guy that you sent said I should have never been given this truck. Also I was never given any compensation considering I was left stranded at a gas station.

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

honda E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
5.0

Rental process was quick and easy. Only issue I had was the return instructions said to drop the key in the orange lock box, but it also had the black box number and combination from the pick up listed. I wasn't sure where I was supposed to leave the key so I put it in the orange lock box.

Karen R. 
Clasificación:
3.0

The end result was that I was able to get the trailer and do what I needed to do. With that said, there was a lot of confusion as to the pick up time and location. The service at the pick up location was good, but the problem is that I got charged $24 for insurance that I was not aware of! I never would've purchased that insurance had I've been made known. I tried to call the pick up location for reimbursement twice. And left two messages. I don't know if that location is closed today? But they are not answering the phone. I have yet to see if I will get my $24 back.

Timothy F. 
Clasificación:
5.0

Very friendly folks.

James S. 
Clasificación:
1.0

I would never rent anything else. I was charged for extra miles I did not drive and the van smelled like a dead body

Hazel R. 
Clasificación:
5.0

The parking lot is difficult

dirk R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

allen N. 
Clasificación:
5.0

Everything went well. The owners were very helpful and friendly.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

honda E. 
Clasificación:
4.0

This location was perfect and nothing was wrong with this location, however, my experience was not pleasant. I set my pick up time up for 9:30 am Friday for a location that was 7 minutes away. I get call literally as I'm walking out of the door to leave for uhaul from someone saying that my truck I had reserved days ago was rented out by someone else and they had to figure out a new location for me. I finally get a call saying I had to now drive 25 minutes to a totally different location to pick up the truck. It cut into my busy moving weekend and made things difficult returning it as it was also really far from where I was moving to. I then paid $206 for the entire process paid a ton for the miles I feel as if I should get a refund for this experience.

Jacob C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
3.0

The truck they provided had a leakage problem. I took the truck on May 21st. On 22nd, had a heavy rainfall in Cincinnati area.Due to leakage problem with this truck, water came inside the truck and some of my stuff was soaked in water. Very bad experience and lost my stuff due to water.

Dharma Teja A. 
Clasificación:
5.0

El cliente no dejó un comentario.

honda E. 
Clasificación:
5.0

The man who waited on me was very professional and fast. When you have to rent a truck you have a job to do and you don't want to be held up, He got me started on the right foot.

Michael F. 
Clasificación:
5.0

They our move so easy.truck and trailer clean and simple please extend to both Thank you.

bill T. 
Clasificación:
5.0

El cliente no dejó un comentario.

honda E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terri E. 
Clasificación:
5.0

El cliente no dejó un comentario.

honda E. 
Clasificación:
3.0

the facility was fine, and the man who helped me was very social and friendly. Unfortunately, once I returned the truck, I saw that the Damage waiver was added when I actively declined it online during the reservation process. I drove only a few miles and NEVER elect the coverage (plus my AMEX platinum has excellent coverage). My only assumption is that it was added to the rental without me being told, likely because it's a high margin item. This increase the cost of my rental by 50% which is robbery. I would like a refund of the $10 fee.

bryan C. 
Clasificación:
5.0

Nada

honda E. 
Clasificación:
5.0

Very helpful

honda E. 
Clasificación:
5.0

Great customer service at this location.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

honda E. 
Clasificación:
5.0

THEY ALWAYS HAVE WHAT WE NEED AND IT READY WHEN WE PICK IT UP.

honda E. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

Mike did an excellent job. The only thing would be to streamline the checkout computer program

jeff J. 
Clasificación:
5.0

The guy who was working there was amazing. Friendly and nice

Matt O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
3.0

I drove 19 miles and returned with fuel. They then charged me 24.14 additional fuel amount. said that a picture should the fuel needle was off by 1/8. totally ridiculous. the gentleman at the queen city rental was kind however stated he could not refund me that I would need to call the 1-800-GOUHAUL number where I reached a very rude gentleman named Robert. Hopefully I will be able to get some of my money back from a 39.99 rental. fully charged my card 104.73. which should have been 62.16 total !(39.99 rental fee and .99 a mile 19 miles driven and tax).

SANDRA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon R. 
Clasificación:
5.0

They took really good care of me! They even had the truck running for me with the heater on when I arrived! Truck was very clean and ran really well! Even though I am moving to downtown Cincinnati, I will come all the way out to this location again because of the great service! ¡Gracias!

TIMOTHY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

The owners are super friendly and helpful. I will recommend this location to anyone I know who needs to rent a U-HAUL

CHRISTOPHER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA D. 
Clasificación:
5.0

Need to have trailer light adapter plugs available to buy at all uhaul locations for better convenience

Greg L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED S. 
Clasificación:
1.0

Get the bill right!! You tacked on things I opted out of and still charged me for gas after I put it in the tank. I was charged overall and extra $25 dollars for nothing!!! May not seem like a lot to you but the reason someone rents a $20 a day van + per mile, to drive a total of 6 miles, is because they DON'T have the money!! Your company is terrible and so is the response to help me with my problem. I contacted who I rented from and your customer service as soon as I saw the errors...no one has answered me.

Jaclyn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg B. 
Clasificación:
5.0

i was charged $14 for Safe Move, or whatever. I did NOT authorize that coverage/charge as I am fully insured through my own insurance and my company's. This got snuck through somehow and will be a factor in my next rental decision.

Ric W. 
Clasificación:
5.0

Trailer pulled easily. Very happy with this tow.

HOLGER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
1.0

The van had low tires and I still was fully charged. No one was available to help when they were supposed to be open

Kelsey S. 
Clasificación:
5.0

Staff was super friendly and helpful! Just make sure to double check the gas gauge. I was in a rush and left the parking lot before confirming the gas level (U-Haul's records showed the truck was full when I got it but I actually got it at half). Even after putting 20 bucks into the tank which was more than enough to cover the 6 mi I drove, I got charged an extra 30 bucks for a fill up fee. It's my own fault though for not checking the gas before leaving the parking lot.

Jacob C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
5.0

Queen City storage was a convenient location for our moving needs. The owners were on vaca but called me back when I had to switch truck sizes. The online check in was straight forward and when I did have a question, customer service reps were kind and informative. Very happy with our experience!

Michele B. 
Clasificación:
5.0

Nothing Everything was great!

Tracey H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin D T. 
Clasificación:
5.0

The back of the truck leaked, and it's only through luck of placement that nothing of substantial value was ruined (I noted this on my return form as well). Otherwise everything was fine.

JUDE H. 
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