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Jordan R
Customer Reviews for Q Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well during pickup he wasn’t there for like 5-10 minutes so we needed to wait outside in the rain…drop off was fine. My biggest issue overall was that my pickup/drop off location was changed and I was not informed even the slightest. My pickup was at 5. I called customer service at 5:33 for 20 mins. I received a text informing off the change at 5:54 which means that during my call the message was sent… then I was offered a $50 rental Guarantee which I’m pretty sure I did not recieved as he said it would be deducted at the end. But after looking at my receipt I ended up actually paying $15 more than I originally paid at pickup… this is my second time using U-Haul and my second time having issues. I will not be using U-Haul again.
Deirdra BI highly recommend this location
Mahefuez LMake sure times are correct for next time.
Thomas YExcellent service
Makele GTook 40 minutes to hand over u haul. My appointment caught this location by surprise apparently
Lewis M