Customer Reviews for Putney Road Redemption Center
(U-Haul Neighborhood Dealer)

567 comentarios

36 Noahs Ln   Brattleboro, VT 05301

(802) 254-6582

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 1:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(802) 254-6582

36 Noahs Ln
Brattleboro, VT 05301

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 1:30 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Amy A. 
Clasificación:
3.0

Gave us a truck with absolutely no gas. We filled it up not knowing how much we would use - we didn't use even half. The fact that there's no recourse for reimbursing for trucks brought back with extra gas (especially right know with gas prices) is unconscionable. Great for Uhaul... bad for us customers. Leaves a bad taste in the mouth re: your company.

Rachel B. 
Clasificación:
5.0

Drop off went smoothly.

Emma C. 
Clasificación:
4.0

The van was serviceable. Windshield was dirty, but I didn't expect a shiny new vehicle for the move. It easily fit the two pieces of furniture I loaded in. Ryan was very helpful and friendly. There were only five of the six cloths that I ordered, so he didn't charge me for them. I'd definitely rent from this location again.

KERSTIN K. 
Clasificación:
5.0

Nothing. Everything went smoothly.

paul R. 
Clasificación:
4.0

I won't recommend U-Haul!!! They pulled a bait ant switch on me and cost me more money and more time. I would like to speak with someone of actual authority and not the local manager

Craig T. 
Clasificación:
5.0

Always great customer service!

Laura H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
3.0

We arrived after hours. It is completely dark at the entrance and the parking lot. It made me feel VERY uncomfortable. The return app on my phone did not work so I took pictures of the contract and truck and returned my copy of the contract and the keys in the night drop. I had to then spend 30 minutes on hold waiting to talk to a customer service rep to confirm I had dropped off the truck, The rep was great! very helpful- she noted the account and told us to call the store in the AM. I phoned in the AM and they were very nice and assured me that the truck would be signed in and I would get an email. The redemption center needs to light the parking lot and the entrance to the store. All reps were great,

Don P. 
Clasificación:
2.0

Ryan and staff are so friendly and personable. They are very service oriented and go above and beyond. Really good experience.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Easy p/u and was able to extend with just a phone call.

Laura H. 
Clasificación:
5.0

I showed up just 8 minutes before closing but the staff was very helpful and considerate even though I kept them there a little past closing time. Very thankful!! Bob K

robert K. 
Clasificación:
1.0

Uhaul screwed me Reserved a 26 foot truck 2 months ago and had to settle with a 15 foot truck. I hope to get a call soon if not I'll be calling headquarters

Melanie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy B. 
Clasificación:
5.0

Agent at Noah's Lane location on June 15th for my rental was all around excellent-knowledgeable, efficient, friendly, etc.

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachelle A. 
Clasificación:
4.0

Ryan was excellent to work with; efficient, kind, respectful.

Linda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary K. 
Clasificación:
3.0

Truck was in bad condition. Muffler was extremely loud and had trouble going into reverse. Cost me a lot of extra gas money due to exhaust.

Ryan D. 
Clasificación:
3.0

The representative what great...the truck was old and I worried if it would break down or not. Rat's nest of a location. But I got my move done...

William P. 
Clasificación:
5.0

Service was excellent. No improvement necessary.

Jeffrey S. 
Clasificación:
3.0

The rear tires were way over inflated while the front tires were almost flat but we did not realize this until we had already loaded up. We bought a pressure gauge and then took the filled trailer to a service station to adjust the air and it seemed to hold steady for the 3-day trip so I have no idea why this was not caught/rectified at the rental facility.

Theresa D. 
Clasificación:
4.0

It would be nice not to have to drive 20 miles to get a trailer, especially when there is three or 4 Uhaul places in Greenfield!

John M. 
Clasificación:
5.0

I did have to add air to two of the tires. Check the air pressure before giving to a client. The trailer was perfect for what I needed. Will be renting there again.

Linda B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold M. 
Clasificación:
5.0

The Truck Smelled like there was a Dead Mouse or other small Rodent in the Heater System. The Smell could be Detected when the Heater Fan was on.

Randy B. 
Clasificación:
5.0

No problem with the drop off very easy, quick and efficient

Joseph M. 
Clasificación:
4.0

The facility was out of furniture pads. I had ordered ten. I was able to make the move without the pads but , if ordered, they should be available. That said, I was given a gas discount to compensate for the pad unavailability, which was fair.

John S. 
Clasificación:
3.0

I requested equipment in Greenfield, MA â€" where I actually live â€" and instead was forced at the last moment to drive a 40 mile round trip out of my way to Brattleboro, VT to pick up the truck and auto hauler. Why should a customer, who is paying over $2000 for the pleasure of using your equipment, have to suffer this kind of inconvenience? I hope to god I never have to do business with U-Haul again.

James L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Autumn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karissa B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARY N. 
Clasificación:
4.0

Call ahead

Scott H. 
Clasificación:
5.0

Ryan and Dana were very helpful.

Michael H. 
Clasificación:
2.0

The reason for the low rating is that U-Haul separated my truck and trailer pickup locations, which created a major 4 hour delay and significant costs on my end. U-Haul customer service had no solution but to tell me that this was something I needed to accept. They are stretched too thin with rental equipment and their algorithm for deciding how far a customer needs to go to pick up their stuff needs to be drastically improved.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

The guy was super nice and helpful

Stephanie M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dave C. 
Clasificación:
5.0

We were treated with respect and the person Whose name is Ryan was very helpful and very professional

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarete W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orly H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colleen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian M. 
Clasificación:
5.0

All went well at pick up .Friendly and informative

Daniel W. 
Clasificación:
3.0

Well, it is a recycling center, so it smells like garbage.

Mark E. 
Clasificación:
1.0

Sent me to a drop off facility in Andover NH that then refused the truck when I went to drop it off, I had to drive an extra hour out of my way to another facility which caused me to miss a home inspection that I had been waiting for for almost five weeks. Then failed to rectify any part of the following situaition.

TIMOTHY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

Was nice you had one on short notice. Always great service

pat D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Griffin B. 
Clasificación:
5.0

ALL WHEEL DRIVE FOR UHAUL

Jimmy L. 
Clasificación:
5.0

Everything was great

pat D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabi F. 
Clasificación:
5.0

The only issue on the complete rental was the app was not allowing me to return the vehicle but when I called the customer service agent was able to take care of the return

Loren S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan D. 
Clasificación:
5.0

The van was insufficiently prepared to go uphill on a snowy road. Snow tires would have been a vast improvement, it may have Arizona plates, but was rented out in Vermont. As a result, when I attempted to drive up Windham Hill Road, it was unable to climb the steep incline, and slid sideway, with the left tires landing in a ditch. I then sat for hours, waiting first for AAA, then called uHaul, for roadside assistance. It took a very long time to convince the woman who took down my information that there were indeed no landmarks besides what I had given her, the end of WIndham Hill Road, and the address of the building across from that. One tree looks much like the next, there are not many "landmarks" in a deciduous forest in winter, By the time that was over, a passerby had stopped, and with another man, was able top tow me out of the ditch and back on to the road, which had been plowed and sanded by then. The van then got stuck on the snow in my very flat yard, and again almost got stuck in a well used but unplowed parking lot. Not safe!

Karen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Merci H. 
Clasificación:
5.0

Check engine light came on and truck was sputtering

Terri K. 
Clasificación:
2.0

I was told my drop off was late and I was charged for it even though on my order it says my drop off date was the same as the day I dropped it off

Emil T. 
Clasificación:
4.0

Easy in and out- solid. Would rent here again.

Eugene P. 
Clasificación:
5.0

Super friendly and helpful customer service gentleman! Thank you for a great experience!

Mindy G. 
Clasificación:
4.0

Happy with service. Sales rep called to say my rental would be later than planned and gave me latitude on return time, so very fair and polite service.

Matt S. 
Clasificación:
5.0

The online process was quick and efficient.

Martin C. 
Clasificación:
5.0

Friendly and professional

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Art M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clay T. 
Clasificación:
4.0

It was closed so I was on my own to figure out the drop off.

Daniel S. 
Clasificación:
2.0

It is a strange place to locate a u-haul center. Staff was nice and very helpful. Especially in giving me patient repeated directions by phone to help me FIND the hidden road one must turn on to get there. This u-haul site is minimalistic to say the least. It was also educational to see the no frills working conditions for employees of the recycling/redemption center that this tiny u-haul office is attached to. Grim.

MARGARET S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis F. 
Clasificación:
5.0

Efficient, friendly, easy in and out.

Mary F. 
Clasificación:
3.0

Wipers did not clean the windows couldn't see to good during the rain. Need to be replaced.

Laurie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan A. 
Clasificación:
5.0

Great experience. Easy transaction.

STEVE M. 
Clasificación:
5.0

Everything was great and Ryan was very helpful..he's a keeper as a representive for UHAUL.....easy in and out a really professional experience. Thank you again Mark G

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa C. 
Clasificación:
5.0

quick and polite

sean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard Z. 
Clasificación:
5.0

All Good!

Mike S. 
Clasificación:
5.0

Ryan went above and beyond to help us out!

Caleb M. 
Clasificación:
5.0

Everything was super easy and friendly.

Jeremy M. 
Clasificación:
5.0

Be aware that UHaul will send a text that links a way to note any flaws in the vehicle. I wasn't told ahead of time and didn't see this until I was on my way back. Luckily I didn't find any problems. It would make sense for the UHaul worker to let you know at the time. Not everyone is tied to their phones.

April B. 
Clasificación:
5.0

Servicio al cliente de excelencia. Really helped me out in a pinch.

Melissa C. 
Clasificación:
5.0

Easy pick-up process, after a rather trying time with Uhaul corporate. In all of my dealings with the company the local agents are a glimmer of decency in an otherwise frustrating process.

Padraic M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julieta F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perley M. 
Clasificación:
5.0

The staff were great!!

Les M. 
Clasificación:
5.0

El cliente no dejó un comentario.

david Q. 
Clasificación:
5.0

Extremely helpful and competent manager.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

laurie M. 
Clasificación:
3.0

The equipments were dropped off in late evening. Wish there were brighter night light in the drop-off parking area to feel safe, not in the dark.

Kathy J V. 
Clasificación:
4.0

I ordered a truck for Keene NH because that's ware I live. After I made the reservation I found out I had to pick up the truck in Brattleboro Vt

Isaiah K. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba