Customer Reviews for Protech Service Center
(U-Haul Neighborhood Dealer)

94 reviews

2235 State Rd   Plymouth, MA 02360

(508) 503-1670

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/29/2024: Closed
  • 4/30/2024: Closed
  • 5/1/2024: Closed
  • 5/2/2024: Closed
  • 5/3/2024: Closed
  • 5/4/2024: Closed
  • 5/5/2024: Closed
  • 5/6/2024: Closed
  • 5/7/2024: Closed
  • 5/8/2024: Closed
  • 5/9/2024: Closed
  • 5/10/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(508) 503-1670

2235 State Rd
Plymouth, MA 02360

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/29/2024: Closed
  • 4/30/2024: Closed
  • 5/1/2024: Closed
  • 5/2/2024: Closed
  • 5/3/2024: Closed
  • 5/4/2024: Closed
  • 5/5/2024: Closed
  • 5/6/2024: Closed
  • 5/7/2024: Closed
  • 5/8/2024: Closed
  • 5/9/2024: Closed
  • 5/10/2024: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

This is more documenting the problem with U-Haul than this specific location. The app is very problematic and slow. It took half an hour to pick up a van because the mobile pick-up was not working. No one was able to tell me via support why that was. I had to go inside to find someone to help and it took a couple minutes before I found someone. 11 hours after I returned the van I still don’t have a receipt via email or in the app.

JOSHUA KEATING 
Rating:
5.0

Very friendly and professional location for an easy drop off.

Bob Leary 
Rating:
5.0

Customer did not leave a comment.

Melinda Fitzsimmons 
Rating:
4.0

Customer did not leave a comment.

Gary James 
Rating:
4.0

Driver side window was open - It had rained the night before and the entire cab was wet - luckily I had some towels in my personal vehicle.

Bruce Fletcher 
Rating:
5.0

Customer did not leave a comment.

Francisco Mujica 
Rating:
5.0

Nothing to do with the location, the time from when I arrived until I was able to leave was over 30 minutes. I was not able to do the pick up through the app. The chat is extremely slow. It said “waiting approval” for ten minutes. Then someone joined the chat and told me more verification was needed. I have rented a few dozen times, across ten-plus locations with no issue and this almost turned me off forever. I can offer no explanation why it took so long.

Joshua Keating 
Rating:
5.0

Customer did not leave a comment.

Steve Napolitano 
Rating:
5.0

Rick was awesome, very helpful

michael ruley 
Rating:
5.0

Customer did not leave a comment.

DWIGHT FLYNN 
Rating:
5.0

Customer did not leave a comment.

Johannah Wcislo 
Rating:
3.0

Customer did not leave a comment.

JONATHAN BROUGHAM 
Rating:
3.0

Customer did not leave a comment.

Andrew Knowland 
Rating:
5.0

Customer did not leave a comment.

John White 
Rating:
5.0

Not only great location and Rick was very helpful Very friendly

DENISE WRIGHT 
Rating:
5.0

Customer did not leave a comment.

Katie Mcwilliams 
Rating:
5.0

Again service was outstanding, unhooked the trailer for me, awesome and easy drop off service.

diana martin 
Rating:
5.0

Fix the driver side rear directional light. It didn't work and that's unsafe.

Nathaniel Whiting 
Rating:
5.0

Customer did not leave a comment.

Joseph Voegtli 
Rating:
1.0

Paid for a dolly that was not in the truck. It took brut force to open the lock box to actually get the keys to the truck. Not impressed with this location

Jeremy Gay 
Rating:
5.0

Scott Peets was excellent! Thank you Scott!! Protech Service Center was very helpful to me as well! Thank you!!

Gioia M Tango 
Rating:
3.0

No one at site. Business closes at 4 pm .

BILL WEYER 
Rating:
5.0

Customer did not leave a comment.

Timothy MacKay 
Rating:
5.0

Renting was easy and fast, and Rick was pleasant to deal with!

PHIL LEDDY 
Rating:
3.0

Need to make the online process easier! Also 275.00 for a 6 hour rental is too expensive, also was told 1.19 per mile and was charged 1.40, not to happy with my experience with U-Haul

AMY BURNS-BROWN 
Rating:
5.0

Customer did not leave a comment.

Richard Lee 
Rating:
5.0

The self checkout need overhaul. The webpage gets hung up and does not allow you to complete. I have experienced this 4 times now. It’s not my cell service is the page or software. IT needs to be engaged and investments made to fix. No one has a good experience with the process. I almost was not able to pick up the van. It’s widely talked about by customers and locations. Listen to your customers and fix that problem. Service is outstanding otherwise. Why are you letting this be the downfall?

CHRISTOPHER MOORE 
Rating:
5.0

Customer did not leave a comment.

CHAD WARD 
Rating:
5.0

Excellent place owner is fantastic

CHAD WARD 
Rating:
4.0

Customer did not leave a comment.

Ben Brewster 
Rating:
5.0

The owner is fantastic to work with makes everything easy and place is spotless. Easy access as well

CHAD WARD 
Rating:
5.0

Customer did not leave a comment.

Thomas Sissom 
Rating:
5.0

Excellent customer service Very helpful with rental process

CHRISTOPHER FUSCO 
Rating:
1.0

We were to pick up our reserved truck at 8am. Upon arrival we found the location closed and no way to get into the truck. We waited 30 min and called to find another truck. We were told this location would open at 9. That never happened, they were closed for the day. We found another truck but since it was last minute at a self serve location there were no blankets. As a result our furniture was damaged in transit. Moving is stressful enough without all this!

Mark Tyszka 
Rating:
1.0

Honestly there are a lot of unfriendly people working with uhaul

Xaiomy Gordon 
Rating:
5.0

Rick was awesome . Explained everything , very professional

Michael Ruley 
Rating:
4.0

Customer did not leave a comment.

Marilyn Nelson 
Rating:
5.0

Customer did not leave a comment.

Dorothy Barbara 
Rating:
5.0

Customer did not leave a comment.

John McDonough 
Rating:
5.0

This location was closed when we dropped the truck off.

david krause 
Rating:
5.0

Customer did not leave a comment.

Alan Gogan-Tilstone 
Rating:
5.0

Customer did not leave a comment.

Kevin Doherty 
Rating:
5.0

Outstanding service!

Heather Glifort 
Rating:
3.0

Due to a number of reasons I had difficulty picking up with the app. It wasn’t until I was done that someone called to tell me where employees were to help.

Matt Hurtubise 
Rating:
4.0

Customer did not leave a comment.

dennis gagnon 
Rating:
5.0

Customer did not leave a comment.

Joshua Keating 
Rating:
3.0

Truck was empty when picked up. It was returned empty...yet I was charged a fuel service fee and a $55 fuel charge. The truck had 142000 miles on it. the doors did not close correctly. the visor clip was broken. There was no AC; the system just blew hot air. I'd like a refund on the fuel charges!

Gregg Daly 
Rating:
5.0

Customer did not leave a comment.

Alexander Pevzner 
Rating:
5.0

Customer did not leave a comment.

Marwan Hassoun 
Rating:
4.0

Good pickup location.

dan driscoll 
Rating:
5.0

Rick made the process smooth and easy. It was a pleasure doing business with him, and I hope to be using his services and U-haul again in the near future.

Reg Rose 
Rating:
5.0

The staff did a great job getting me into my truck quickly!

Thomas Roussell 
Rating:
5.0

Customer did not leave a comment.

Keith Cullinan 
Rating:
3.0

Customer did not leave a comment.

Edward Cullinane 
Rating:
5.0

Your website and app is not user friendly. Neither could I perform the tasks that were indicated. The staff and professionalism of the location is outstanding.

James Hatton 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER FUSCO 
Rating:
3.0

Customer did not leave a comment.

John Murphy 
Rating:
5.0

The location was great! The guy at Protech, I didnt get his name was very pleasant and did what he can to get me in and out. Only issue was the 10’ uhaul I used had no Air Conditioning, and it was hot and muggy!

Charles Cassaro 
Rating:
5.0

Customer did not leave a comment.

Frank Minnock 
Rating:
5.0

Customer did not leave a comment.

Duane Fafard 
Rating:
2.0

This was supposed to be seamless and was not. The phone option was more complicated based on phone settings I had to wait on hold for 45 minutes to receive assistance.

lucille sutherland 
Rating:
5.0

Customer did not leave a comment.

Kevin McGrath 
Rating:
5.0

Phone app down to check in after returning van. Had to call 800 number.

Donald Stubstad 
Rating:
1.0

place was run terrible .. i got down to get my rental and was covered with 6-8” of snow and ice .. brakes squeaked the hole time and the last person that rented it had stuff still in there and back was still dirty.. i wasnt happy with my Experience or the price.. i will really think about it next time i rent..

FRAN KELLY 
Rating:
3.0

Customer did not leave a comment.

John Wyman 
Rating:
5.0

Customer did not leave a comment.

James Woods 
Rating:
3.0

Customer did not leave a comment.

James DelGarbino 
Rating:
5.0

Customer did not leave a comment.

LINDA CHOVANES 
Rating:
5.0

24 hour drop off very easy

BRANDI FITZGERALD 
Rating:
5.0

Extend business hours

ROBERT CASSIDY 
Rating:
3.0

I was notified the day before i was supposed to pick up the trailer that the trailer i reserved a month prior was unavailable. My reservation was automatically changed to the next size up. Had I been notified earlier, i could have planned to pick up the trailer that I wanted. As a result, I was required to pay 50% more than I had planned to for my trailer!! I relocate frequently and will likely try to use a different company next time.

Cooper Bogard 
Rating:
3.0

Customer did not leave a comment.

Kyle Pinnick 
Rating:
3.0

Customer did not leave a comment.

Michael Curry 
Rating:
2.0

Mobile check-in was atrocious. When the representative called me a few days ago to confirm, he should have 1) for all the information he needed for a speedy pickup 2) explained the mobile pick up process It took 1 hour and 10 minutes to do this. Calling customer service 3 times (work long waits) was painfully unhelpful.

Jeff Lloyd 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE EILER 
Rating:
3.0

Moving equipment that I ordered was not in the truck.

Patrick Johnson 
Rating:
4.0

Only issue we had was with the app and submitting photos for the return. We had to just drop off the key as it wouldn't take photos fro mileage and fuel tank.

James GROOMS 
Rating:
3.0

All good.

PETER DELOFFI 
Rating:
5.0

Customer did not leave a comment.

FRANCIS IRWIN 
Rating:
5.0

Staff was very helpful

Edward Goodwin 
Rating:
5.0

Customer did not leave a comment.

STEPHEN KEATON 
Rating:
5.0

Customer did not leave a comment.

Gregory Molyneux 
Rating:
5.0

Location was vey convenient for drop off.

JAMES CONLON 
Rating:
5.0

Customer did not leave a comment.

KERRY HOBAN 
Rating:
5.0

Fast and easy pick up/hook up of trailer

Paul Francis 
Rating:
3.0

Customer did not leave a comment.

ELMEHDI NADER 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Chaisson 
Rating:
5.0

Owner was extremely helpful and personable.

EILEEN PUTMAN 
Rating:
5.0

nothing on the location the app is difficult

john Warren 
Rating:
1.0

Clean it up!

Tim Brady 
Rating:
4.0

Customer did not leave a comment.

HUNTER LUKE 
Rating:
5.0

Nothing needed.

Dan Palermo 
Rating:
5.0

Customer did not leave a comment.

Lauren Perry 
Rating:
5.0

Customer did not leave a comment.

PETER BURKE 
No reviews have been submitted for this location.

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