The self checkout need overhaul. The webpage gets hung up and does not allow you to complete. I have experienced this 4 times now. It's not my cell service is the page or software. IT needs to be engaged and investments made to fix. No one has a good experience with the process. I almost was not able to pick up the van. It's widely talked about by customers and locations. Listen to your customers and fix that problem. Service is outstanding otherwise. Why are you letting this be the downfall?CHRISTOPHER M.
Customer Reviews for Protech Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.CHAD W.
Excellent place owner is fantasticCHAD W.
El cliente no dejó un comentario.Ben B.
The owner is fantastic to work with makes everything easy and place is spotless. Easy access as wellCHAD W.
El cliente no dejó un comentario.Thomas S.
Excellent customer service Very helpful with rental processCHRISTOPHER F.
We were to pick up our reserved truck at 8am. Upon arrival we found the location closed and no way to get into the truck. We waited 30 min and called to find another truck. We were told this location would open at 9. That never happened, they were closed for the day. We found another truck but since it was last minute at a self serve location there were no blankets. As a result our furniture was damaged in transit. Moving is stressful enough without all this!Mark T.
Honestly there are a lot of unfriendly people working with uhaulXaiomy G.
Rick was awesome . Explained everything , very professionalMichael R.
El cliente no dejó un comentario.Marilyn N.
El cliente no dejó un comentario.Dorothy B.
El cliente no dejó un comentario.John M.
This location was closed when we dropped the truck off.david K.
El cliente no dejó un comentario.Alan G.
El cliente no dejó un comentario.Kevin D.
Outstanding service!Heather G.
Due to a number of reasons I had difficulty picking up with the app. It wasn't until I was done that someone called to tell me where employees were to help.Matt H.
El cliente no dejó un comentario.dennis G.
El cliente no dejó un comentario.Joshua K.
Truck was empty when picked up. It was returned empty...yet I was charged a fuel service fee and a $55 fuel charge. The truck had 142000 miles on it. the doors did not close correctly. the visor clip was broken. There was no AC; the system just blew hot air. I'd like a refund on the fuel charges!Gregg D.
El cliente no dejó un comentario.Alexander P.
El cliente no dejó un comentario.Marwan H.
Good pickup location.dan D.
Rick made the process smooth and easy. It was a pleasure doing business with him, and I hope to be using his services and U-haul again in the near future.Reg R.
The staff did a great job getting me into my truck quickly!Thomas R.
El cliente no dejó un comentario.Keith C.
El cliente no dejó un comentario.Edward C.
Your website and app is not user friendly. Neither could I perform the tasks that were indicated. The staff and professionalism of the location is outstanding.James H.
El cliente no dejó un comentario.CHRISTOPHER F.
El cliente no dejó un comentario.John M.
The location was great! The guy at Protech, I didnt get his name was very pleasant and did what he can to get me in and out. Only issue was the 10' uhaul I used had no Air Conditioning, and it was hot and muggy!Charles C.
El cliente no dejó un comentario.Frank M.
El cliente no dejó un comentario.Duane F.
This was supposed to be seamless and was not. The phone option was more complicated based on phone settings I had to wait on hold for 45 minutes to receive assistance.lucille S.
El cliente no dejó un comentario.Kevin M.
Phone app down to check in after returning van. Had to call 800 number.Donald S.
place was run terrible .. i got down to get my rental and was covered with 6-8â€ of snow and ice .. brakes squeaked the hole time and the last person that rented it had stuff still in there and back was still dirty.. i wasnt happy with my Experience or the price.. i will really think about it next time i rent..FRAN K.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.LINDA C.
24 hour drop off very easyBRANDI F.
Extend business hoursROBERT C.
I was notified the day before i was supposed to pick up the trailer that the trailer i reserved a month prior was unavailable. My reservation was automatically changed to the next size up. Had I been notified earlier, i could have planned to pick up the trailer that I wanted. As a result, I was required to pay 50% more than I had planned to for my trailer!! I relocate frequently and will likely try to use a different company next time.Cooper B.
El cliente no dejó un comentario.Kyle P.
El cliente no dejó un comentario.Michael C.
Mobile check-in was atrocious. When the representative called me a few days ago to confirm, he should have 1) for all the information he needed for a speedy pickup 2) explained the mobile pick up process It took 1 hour and 10 minutes to do this. Calling customer service 3 times (work long waits) was painfully unhelpful.Jeff L.
El cliente no dejó un comentario.STEPHANIE E.
Moving equipment that I ordered was not in the truck.Patrick J.
Only issue we had was with the app and submitting photos for the return. We had to just drop off the key as it wouldn't take photos fro mileage and fuel tank.James G.
All good.PETER D.
El cliente no dejó un comentario.FRANCIS I.
Staff was very helpfulEdward G.
El cliente no dejó un comentario.STEPHEN K.
El cliente no dejó un comentario.Gregory M.
Location was vey convenient for drop off.JAMES C.
El cliente no dejó un comentario.KERRY H.
Fast and easy pick up/hook up of trailerPaul F.
El cliente no dejó un comentario.ELMEHDI N.
El cliente no dejó un comentario.Elizabeth C.
Owner was extremely helpful and personable.EILEEN P.
nothing on the location the app is difficultjohn W.
Clean it up!Tim B.
El cliente no dejó un comentario.HUNTER L.
Nothing needed.Dan P.
El cliente no dejó un comentario.Lauren P.
El cliente no dejó un comentario.PETER B.