I had a unit for 2 weeks and paid for a month. I gave 2 weeks notice, dropped off the keys, cleared and swept the storage unit and then was advised that the next months payment had been taken from my account. I called and was told it would be reversed and it's been two days and the only thing that happened is the payment that should NOT have been taken from my account was and the credit to my account has NOT been made yet. It doesn't matter how clean or well lit or friedndly the staff is if they are unable to handle the accounting end. Very unhappy.MICHELE Y. | Overall Experience
Customer Reviews for Prolock Self Storage LLC
(Distribuidor de U-Haul del vecindario)
Olympia, WA 98502
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- 5/20/2022 - 11/12/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ROBERT A P. | Overall Experience
El cliente no dejó un comentario.Paul D.
El cliente no dejó un comentario.Pamela S.
Tammy was friendly and helpful. Much appreciated!Scott B. | Overall Experience
Convenient, and secure, Staff was very helpful and professional. We would recommend to anyone.Frank E. | Overall Experience
Excellent friendly service all around. No concerns whatsoever. Billed exactly what I expected. Will certainly use this location again.Frank G.
El cliente no dejó un comentario.Barbara K.
Nice central location. Equipment new and very clean.Robert M.
The office clerk should always have a mask on when interacting with customersJohn M.
El cliente no dejó un comentario.Christie B. | Overall Experience
Tammy provided excellent service!JAN H. | Overall Experience
Nice new van. Check in was easy & a convenient location.mitch G.
El cliente no dejó un comentario.Sheila C.
It was a smooth transaction and pleasant customer service.Herlinda S.
El cliente no dejó un comentario.Sally K. | Overall Experience
I have been very pleased with the space and Tammie is professional and a joy to work with ! I will definitely recommend this company to friends in the future.Richard B. | Overall Experience
Maintain Equipment For Rent Such As Furniture Dollies. I Had Rented One W/Original Reservation But Upon Arrival The Dealer Did NOT Have The Equipment. I Had To Drive Across Town To Rent It At Another U-Haul Dealer. Time Is $$, But U-Haul Thinks That This Only Applies To Their Time Not Mine.Douglas Ross P.
El cliente no dejó un comentario.Charlotte S.
El cliente no dejó un comentario.Charles D.
The stickers are completely ridiculous. It took 30 minutes to inspect the van that was already covered in stickers and then have the attendant come out to apply the stickers to existing damage . Many of the areas with damage had no sticker and we were told the stickers don't stick to those surfaces. Then what was the point? Way too much time spent on this before getting on the road. The entire time we're on the road we had no idea what damage made by others that we may be held accountable for. It was like pulling teeth to get a clear answer. We just headed out and cross our fingers.Philippa R.
El cliente no dejó un comentario.Sarah M. | Overall Experience
El cliente no dejó un comentario.Irvin S.
El cliente no dejó un comentario.Anne S. | Overall Experience
My only remark is I went to the office around 1015 and knocked on the door nobody answered it didn't appear that anybody was there, I waited for about 15 minutes and a woman came out from the back of the office. I got the van and did what I have to do, and when I returned in about an hour again there was nobody at the office.Angel M.
El cliente no dejó un comentario.Jennifer R.
El cliente no dejó un comentario.Mary R.
Excellent customer service by Tammie. She was a gem! The U-Haul van was just right for my moving needs. I'd definitely come back to this location when I need a van, One hundred thank you's!Cynthia C.
Great service, super convenient. Tammi was really helpful and got me in and out in no time.Thera B.
I wish Uhaul would send me an email confirming the location has received the vehicle, and I wish the email told me what the final charge is. I have not heard anything from Uhaul since I dropped-off the rental van several days ago; I hope the location knows I dropped it off!Michael F.
El cliente no dejó un comentario.Tammy T.
The manager and her friendly service were excellent! The van was brand new and very road worthy. I can't think of any improvements.peter O.
El cliente no dejó un comentario.Kevin D.
Tammie is awesome. I've used this facility/uhaul truck on several occasions. I keep coming back.Kathleen W.
El cliente no dejó un comentario.ROBERT S.
The manager who assisted me was friendly, yet professional. She made sure that I understood all the details of my rental agreement. She's an excellent customer services representative for U-Haul!joy L.
Nothing to improve! Tammie was beyond efficient, helpful and nice. I have rented many uhauls of all sorts and this was the best experience of all!Connie J.
El cliente no dejó un comentario.Susan K.
El cliente no dejó un comentario.Jeffrey S.
Awesome!Jason L. | Overall Experience
Very friendly and helpful!Peggy O.
Thanks for all your help.PETER F. | Overall Experience
Use of the unit was unreasonably limited beyond conditions of the contract. I live on a boat and set the unit up as a walk in changing closet for my professional wardrobe then prohibited from using itCHARLOTTE M. | Overall Experience
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.aigner W.
Once again Tammie Krist is so nice and professional in a very friendly way.. She's what made the rental experience enjoyable. Thank you. P.s. plus the van did it's job. KathyKathleen W.
Great experience! The lady that helped me was very nice and welcoming. The vehicle was very clean and well maintained, ran great.jerika M.
Tammie is very friendly and professional.Kathleen W.
The van was in excellent condition and the customer service was outstanding. I highly recommend working with Tammie at Prolock SelfvStorage.Terrence W.
El cliente no dejó un comentario.Deidre P.
Very good customer service from the person at Proloc. The van worked perfect for our needs. Will be getting a U Haul truck for my final move with the next couple of months.Verona W.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.JIM Z.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.MATT H.
Tammie was very helpful!Dennis T.
Very friendly and helpful... Even stayed a few minutes late so i could return same day.. Thank youjim T.
Tammie was very friendly and knowledgeable. The van vas very clean and in tiptop shape.bill R.
Don't charge for bullshit before its assessedNoah L.
El cliente no dejó un comentario.Jeffrey H.
Nothing! This location provided excellent, friendly service and the equipment was in good condition.Carl B.
El cliente no dejó un comentario.Barbara W.
El cliente no dejó un comentario.Christopher B.
Very polite and accommodating experience, highly recommend!Patrick E.
No problems. Average performance for U-Haul is Good overall.scott R.
Wonderful experience, convenient, clean, friendly service.Karen B.
Tammie took care of me and went way beyond necessary to give me a great experience with Uhaul. Great serviceMORRIS M.
Nothing! Great service, great van, looking forward to visiting againMichael H.
El cliente no dejó un comentario.ESTHER K.
Combination rear view mirrors may be useful for professional truck drivers, but for the renter they present confusing multiple images. I certainly felt so. Keeping it simple may be a safer way to go.BARLOW P.
Offer a flat rate for same day in town rental. UHaul's 19.95 promo is disingenuous, if not misleading.FRANCO S.
El cliente no dejó un comentario.Jeanette L.
Tammy is great to work with - very thorough, going over all the paperwork and also mentioning important issues twice to make sure the renter is listening! She's a positive spirit and has good energy, also. Made this excursion for us a little less stressful!MARIAN M.
I thought there might be more trucks available. If the one they had was rented out, we would have had to go somewhere else.ELAINE H.
El cliente no dejó un comentario.Lynnel M.
Streamline process furtherJonathan H.
Tammy was very professional and knowledgeable. Her customer service was spot on!HOLLY M.
Great customer service, and a location that's easy to find. I have recommended these rental storage units to friends and now I can tell them where the closet U-Haul office is too!JANET P.
Moving is never fun, but I really enjoyed driving the brand new van. Excellent + friendly customer service. I'll be using them again next Friday! A+ all the way!DAVID C.
nothing. the customer service and business was professional and very clean. I will definitely be back to this location for rental needs.. thank you Kathleen MillerKathy M.