Comentarios de los clientes para Produce Barn

Staff is great and makes the experience.

You charged me 32 miles extra yet to hear back from you! 2 emails with no answer! I'm going to post reviews everywhere

Have someone call me.

Easy in and out. Friendly people. Truck was ready when I got there and drop off was easy too.

This location is excellent. Much better than Uhaul owned locations. Very fast in/out, and competent staff

I had to wait 3 hours after my scheduled reservation to get the truck. They also charged me twice for a dolly they didn't have available, and told me to return to speak to the manager for a refund since they did not know how to cancel the transaction. I still haven't received the refund. Very bad experience.

All good there too

The trailer should be sold for scrap, floor was all dented and uneven, bottom hinge broken, had to drive top pin out with a hammer to open ramp. Rent from haul quite often, this was the worst piece of equipment I ever rented.

Nothing comes to mind. The Produce Barn in Norton is a great place! Great people and great service!

Nothing... they were very flexible in working with me. A great team at the Produce Barn. .

Nothing

The manager (Jason) was extremely courteous, helpful and considerate. A great experience!

This was the easiest truck rental I've had in a long time. Truck worked perfectly.

Great service, upon returning to the lot, Clerk came right out, quick return process!

I reserved a truck but it wasn't at the location I specified Abbas they sent me to produce barn. The gentleman there got me right into a truck, changed my reservation location And has me out the door in 10 minutes just trying to make things easier for me.

The van I rented was clean and the experience with the store was great, but the van smelled awful. If o could not open the windows I'm not sure I could have driven it.

This was hands down the most efficient rental experience I have ever had! Wonderful, kind staff and a well-maintained vehicle. Thank you!

Friendly service. Vehicle was ready was promised.

This was a second location. The first did not have the trailer I had reserved. The place I picked up from on Saturday late afternoon was kind enough to add an extra day at no charge. I dropped it off Monday morning and was charged an additional day ($20.00). Had I known, it would have been dropped Sunday. Other than the great service in Norton it was a frustrating experience.

-Initial truck smelled like cigarettes, had to swap it out but that required me going inside to get keys to a different truck. The last thing I wanted to do during COVID was interact with people (why I purchased my rental online) - way too much effort needed to get my car remotely the day of the rental. Much of the registration (taking picture of license, providing emergency contact info, etc) should have been done the night before

Excellent customer service

the hard-drive was out so I had to wait an hour for the van.

The employees at the Produce Barn are very helpful and go out of their way to make sure you get everything you need. Great experience.

This experience was the most painful of my life. We had the vehicle for 11 hours, and spent 4 hours on the phone (and counting)!! Unbelievable. The app had the incorrect mileage ( 20k actual, 11k on app), incorrect fuel level (5/8 vs 1/4), and the truck did not have the furniture dolly it was supposed to. This took 90 minutes on the phone to correct. Then, when we dropped the truck off, the app would not let us return the truck for, get this, the exact same reasons!!! This took another hour phone call until we were told that they couldn't even fix the issue. Then, the next day, after another long phone call, the issue was supposed to be resolved - right up until I got the bill!!! The mileage was off by 9000 miles, it was obvious someone incorrectly entered truck data, why is this so difficult?

The back sliding door on the truck was VERY hard to open!

Too many steps and restarts in the mobile check in.

Best service I have gotten in any U-HAUL location

High marks for service!

Very easy to rent and return. There was no need to worry about renting ahead of time it was an instant and easy process. Thank you!

I was very happy with the service at this location. They were very helpful. They answered the phone promptly, provided useful information, and offered solutions which allowed me to achieve my goals.

Friendly staff, they are great.

The pickup I rented was virtually brand new. Perfect bed size and it drove fantastic! UHaul sure has come a LONG way from the UHaul I remember from the 1970s!! Great job! This location is located at a hardware store and attached to a small convenience store for food and snacks - so it's small but very convenient all around!

You are fine!

Produce Barn is the best to rent from. Customer service is excellent and the trucks are always clean. I dread having to use other locations when PB is rented out!

The young woman at the produce/hardware barn who provided us the van and who closed the account when we returned the vehicle was pleasant and efficient. Outstanding service.

Excellent.

Nothing to improve! Man helping me went out of his way to call me and let me know that I couldn't drop off at his location without incurring charges and told me where to drop it off. Excellent experience!!!!

The person who helped us was friendly and efficient. he knew his U Haul well.

Keep up the good customer service

The staff were very nice. Your website caused multiple delays that morning because it was so slow.

Not only was I given the wrong truck and almost charged an obscene amount of money for the mileage difference, but the truck I was given had an empty gas tank. If it was not for the superb service at my drop off location and customer service, I would've been out $67 dollars on gas and dealt with far more headaches resolving the issue.

I reserved for a total of around $168 but the final bill came in at $263.36. My mileage was almost exactly what I had estimated. I contested the bill at time of drop off, but was never contacted and the FULL amount was charged to my account. UHaul is a bait and switch operation and I will NOT use them again.

What's not to like with a local drop off and real nice people

Very dishonest. I was charged more than the actual mileage I put on the van. They did not walk through the van (check mileage on the odometer, check any damages) with me when I picked up.

great peops. all webt as expected. highly recommended.

We were so impressed by the hard work, consistency and professionalism of these for gentleman. I highly recommend them for future moves to friends and family. Thank you so much for their hard work.

None, handled return quickly and professionally..

Just right