Require a full tank upon pickup and return, customer not left guessingMichael B.
Customer Reviews for Pro Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.vinny R.
El cliente no dejó un comentario.JAMES B.
Outstanding facility, great service and great vehicles.JAMES B.
Excellent service.JAMES B.
I paid for pads & utility dolly & it was not on truck, Location was closed but on line it said it was open. Called 800 number n rep was SUPER NASTY!!!!Darleen P.
I rented a car from uhaul for the first time, customer service was very good. Thank you to the fast and friendly staff.OZGUR Y.
El cliente no dejó un comentario.Biju M.
El cliente no dejó un comentario.Catherine C.
OUTSTANDING facility. The best rental experience, staff like no other.JAMES B.
El cliente no dejó un comentario.MATESE D.
I couldn't find the entrance. The app was so slow trying to do anything that it took me an hour to check out the truck. On top of that I ordered Matts and they had none and didn't even bother telling me that until after I already had the truck rented. I had to go to another UHaul and get the matts.Belisario M.
El cliente no dejó un comentario.kenneth B.
Awesome vans and service. Thank you.JAMES B.
El cliente no dejó un comentario.Jose M.
Great service. Thank you.James B.
They didn't have my dolly. But otherwise easy clean serviceAnna B.
Quick easy reservation and equipment clean. Easy pickup and drop off.Miriam W.
El cliente no dejó un comentario.Jhojan D.
Everything went very smoothly. The person at the desk was very professional and when a need arises again, I will be back.Ezra P.
Nothing she was amazing!natalie B.
El cliente no dejó un comentario.Adam B.
The customer service at the front desk was excellent at the location of my reservation. She was very nice, happy and helpful. Excellent job.Nilda C.
Outstanding service. Thank youJames B.
El cliente no dejó un comentario.Sanghee K.
El cliente no dejó un comentario.Kathryn P.
Always our first choice to rent a UHaul from. Service is impeccable, trucks always in excellent condition.Mark W.
Angie was so helpful and friendly. Wonderful transaction/ thank you :)Marlene G.
Issues I had with truck: Interior smelled like BO. Windshield was dirty on the inside. Exhaust leak. AC stopped working after 4 hours of driving and 2 hours later it came back on. Later it shut off again. This happened intermittently over my 16 plus hour drive.Charles M.
The professional and kind manner of the person that helped me was more than enough for me to make this my go to for my rental needs in the future.James B.
El cliente no dejó un comentario.eric J.
Everything is perfectJOSE Y.
El cliente no dejó un comentario.MIDRA L.
Best of all the UHaul locations. Customer service is excellent.Mark W.
Awesome site, amazing employee.James B.
El cliente no dejó un comentario.JoAnne E.
Very good serviceJOSE Y.
El cliente no dejó un comentario.GILBERT B.
El cliente no dejó un comentario.Luis R.
El cliente no dejó un comentario.Leonardo F.
El cliente no dejó un comentario.SETH G.
El cliente no dejó un comentario.Bradley D.
Provide every truck with a full tank of gas so the renter doesnt have to guess how much gas to buy.Andrew T.
El cliente no dejó un comentario.HONGBEOM K.
El cliente no dejó un comentario.Marcin D.
Great customer service. Received my rental in a matter of minutes. Easy parking for your own car. Will always have them as my rental spot. 5 Stars âï¸ âï¸âï¸âï¸âï¸Franklin F.
El cliente no dejó un comentario.Samia K.
Truck was parked far from key lock boxes.Ezra H.
El cliente no dejó un comentario.JOSE Y.
El cliente no dejó un comentario.GEORGE C.
Very Honest employees. I accidentally left my phone in the uhaul van, and Angie try reaching out to me. As soon as I realized I left my phone, we call my number and Angie answered and told me that my phone was in the main office. Thanks for being so honest. Keep up the wonderful job.Raul J.
El cliente no dejó un comentario.Wendy J.
Let me start by saying this is my first rental experience and I was wholly disappointed and disgusted. First, the agent had to re-enter my information more than four times, which meant I had to keep repeating the same information that had been provided. The excuse for this ineptitude? The computer wasn't working properly! What?! Secondly, the truck that I got was filthy! How filty was it? 1) It had a used plastic fork on the floor of the vehicle; 2) there was dirt on the mats; and 3) there was chewed gum stuck to the side of the driver seat! 冷冷 So, when you go to adjust the seat, you encounter this disgusting and unsanitary mess!冷 Additionally, the passenger side view mirror was cracked and a part of the glass was missing. Noting these conditions, I notified the rental agent immediately. She said quote "they're aware!" Really?! My dissatisfaction was further compounded when I was charged $15.00 for three gallons of gas for going a total of seven miles in the rental. If the vehicle was sitting in the lot, clearly unchecked and cleared for rental given its dirty and filty conditions, how do I know that the charges for the gas was attributable to me? I DON'T! The agent didn't disclose that I would be charged for gas if the tank wasn't full when the rental was returned. The customers should be given the choice to fill up the tank before returning the rental, or pay the surcharges for the gas used used. They shouldn't be hit with a surprised charge when they return the vehicle. That this was done and customers are stuck with these charges is unethical and absurd! Signed Thoroughly disgusted!ISAIAH M.
Angie was super helpful and informative by answering all my questions. Gracias.Tatyana E.
El cliente no dejó un comentario.MICHAELJOHN K.
El cliente no dejó un comentario.GAETANO N.
El cliente no dejó un comentario.Terry R.
El cliente no dejó un comentario.Luchi S.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Harold F.
El cliente no dejó un comentario.KAREN F.
Updated trucks to better accommodate GPS. Better suspension system on trucks to provide smoother ride for customers property. Communication was horrible being that I was sent to 3 different places to accommodate my needsâ€¦ last minute.John H.
El cliente no dejó un comentario.Christina C.
There's really nothing you can do to improve what Pro Auto is already doing. Pro Auto and the woman who handles the U-Haul business named Angie did a great job accommodating my schedule and furnishing me with clean and ready to go equipment for four separate trips. They represent U-Haul at the highest level of customer service, and you should commend them for doing so. Excellent experience thanks to Pro Auto!Steve G.
Nothing to change at Pro Auto, they do a great job!Steven G.
Not much, U-Haul is the best deal in the game.Steven G.
I give this place 4 stars. Very straightforward and easy to work with. The only thing I thing that can improve is that the front desk personnel could be a little more friendly and communicative.Harris M.
I asked for a receipt on drop off and they said it would come by email, but it did not arrive.Caitlin P.
El cliente no dejó un comentario.VINCENT C.
Not much. I will be renting from Pro Auto Repair Inc 55 Midtown Bridge Approach Hackensack, NJ 07601 at least once more if not two more times. Very friendly staff, highly professional and accommodating.STEVENJ G.
El cliente no dejó un comentario.THAIR A.
El cliente no dejó un comentario.CASSANDRA A.
El cliente no dejó un comentario.Tarik B.
Just keep up the great service. Outstanding customer service.MAURO M.
El cliente no dejó un comentario.VICTOR S.
El cliente no dejó un comentario.GEORGE M.
El cliente no dejó un comentario.YIN THIN L.
I think I was charged to much for gas, which I was barely away from full. $20.00. It was $10.00 the most, but I guess you have to make money some way. Besides that everything else was goodMICHELE DENISE G.
El cliente no dejó un comentario.MONICA K.
El cliente no dejó un comentario.HAROLD W.
All was wellDONIELLE P.
El cliente no dejó un comentario.LUIS G.
El cliente no dejó un comentario.MARYANN S.
I was confused as to where to park the van. There was limited parking in front, and hard to find uhaul signage. I drove around the block twice before i found a place to put the van.Matthew C.
it was out of gas On EMPTYGERALD MICHAEL M.
Awesome service and great employee.MAURO M.
Excellent serviceJAVIER C.
The young lady who was at your desk in Hackensack was most helpful. All of the pads we had reserved had been rented by another customer (not her fault), leaving your store with none. She called another U-Haul rental site and we were able to get all of the pads needed. She made a good recovery, turning a bad situation around.LOUIS P.
An Asian girl came right to the truck and took over. I was so relieved of how swift the return was. Thank you so much.CLARIBEL E.
El cliente no dejó un comentario.Joplin S.
El cliente no dejó un comentario.KIMBERLY W.
El cliente no dejó un comentario.john S.
Your website was disappointing. I wanted to pickup the van using my phone but couldn't get it to work for me.James H.
El cliente no dejó un comentario.WOOSHIK K.
El cliente no dejó un comentario.DANIEL M.
Great service as always, friendly and helpful staff...ZORAN V.