Customer Reviews for Premier Services
(Distribuidor de U-Haul del vecindario)

295 comentarios

356 W Gate City Blvd   Greensboro, NC 27406

(336) 279-8315

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(336) 279-8315

356 W Gate City Blvd
Greensboro, NC 27406

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 1 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
3.0

Hired 10' van. Didn't have the rear view mirror inside the cabin. Needs to install a backup camera

SHASHWATA C. 
Clasificación:
1.0

I was overcharged. When I retrieve the vehicle, it contained 1/4 tank of gas. When I returned it, there was more than what I started with. I called the location to note the issue and was blown off. He'd indicated he was to busy to assist me. I'd like the fuel charges and applicable taxes returned to my card.

TAMIKA D. 
Clasificación:
5.0

The gent at the Gate City location was extremely helpful and pleasant.

RICHARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN E. 
Clasificación:
4.0

The website for checking in a truck did not function well with the security on my phone.

Brian G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Levoid I. 
Clasificación:
2.0

El cliente no dejó un comentario.

JOANNA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
1.0

The customer service is HORRIFIC! When I picked up the truck my card was swiped for $140 due to the mileage I submitted. It turns out that I did less mileage and I was sent a receipt via email that the amount was $80+ dollars. When I called the office about my money being refunded, the gentlemen, Leroy, that was working there couldn't answer my question and couldn't connect me to his Supervisor. I had to contact another Uhaul store to get Premier Motorsports manager's number. TERRIBLE SERVICE!!!!

DUANE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
4.0

Friendly staff!

Leslie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS A. 
Clasificación:
4.0

Location wise nothing. Person who helped me was friendly, helpful, and easy to work with. My only complaint was the system forced me to have a 3 day rental for a 1 way trip and I only needed one day. So more expensive than it should have been.

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
4.0

Only downside of the whole experience was that a tire blew out during the drive.

Richard T. 
Clasificación:
1.0

HAVE ALL THE STUFF THAT I PAID FOR, BE MORE CONCERNED, AND BE PROFESSIONAL!!!!!

Curtis T. 
Clasificación:
1.0

Better customer service

SCOTT G. 
Clasificación:
4.0

Dropped off overnight.

Arnold P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIETTE T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT M. 
Clasificación:
3.0

The location is very small and I was very disappointed in the condition of the vehicle.

IAN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

wifredo I. 
Clasificación:
5.0

Everything was great. The staff member who helped me was very kind. He patiently stepped me through the pickuo process.

LAKEISHA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN M. 
Clasificación:
5.0

The best. Hands down. Not only will I recommend this location. I will use them for future needs

KEITH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
5.0

Very friendly

JIM D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY K. 
Clasificación:
5.0

Easy check in service.

BLAIR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET S. 
Clasificación:
5.0

The truck I made a reservation for was not returned on time so I had to rent a larger one. I was super nervous but the employees were very helpful in making me comfortable with driving it (even making sure the mirrors were set properly) and let me rent it for the price of the smaller one. The employee that completed my transaction went above and beyond in making sure that we were taken care of.

ELIZABETH D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEROMEWALTER D. 
Clasificación:
5.0

He was extremely helpful, professional and nice!

DEBORAH LYNN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE H. 
Clasificación:
1.0

The man who checked me out was very unfriendly. I told him I wanted to drop the trailer off In Mt. Airy. He asked me if I wanted to to drop it off at the Pine Street location. I said, "Yes sir. West Pine Street Mt. Airy. As it turns out, he set me up and was dishonest by making it an in-town rental. Because of this, I was charged a double rate as a penalty for wrong drop off location. I will never use U-haul again for anything.

RODERICK G. 
Clasificación:
5.0

Tires on trailer were of different tread designs. Not a smooth pull. Most weight placed in front as directed

Gilbert G S. 
Clasificación:
1.0

El cliente no dejó un comentario.

TINISHA S. 
Clasificación:
3.0

very helpful staff

JAMES R. 
Clasificación:
5.0

Great People and clean equipment. Very easy transaction with great customer care.

JEFFREY A. 
Clasificación:
5.0

Customer service was excelent

JENNIFER C. 
Clasificación:
4.0

Was satisfied with the service at this location.

RONALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY M. 
Clasificación:
3.0

Poor costumers service open person doing everything, waiting for long and just to hear “I send you receipt by email “

jose C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherie L. 
Clasificación:
1.0

They didn't login that i returned the trailer on time and I'm charged $32

TINYIKO M. 
Clasificación:
2.0

Tank was at 1/4 when I picked up and told I had to have it back to the recommended amount. Put in 75 dollars worth of gas and it only got it a little above half. No one was at the location when I first arrived and they had about 1/4 of the equipment I ordered. Would not recommend this location to anyone.

PRESTON L. 
Clasificación:
5.0

Everything and Mr. Clarence were wonderful!

RALPH E. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD T. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILSON P. 
Clasificación:
3.0

El cliente no dejó un comentario.

PHILIP A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benjamin S. 
Clasificación:
5.0

We love the experience and everyone was very helpful

Phany A. 
Clasificación:
2.0

I just dropped off, but the lot and area was dirty and a mess.

Richard L. 
Clasificación:
4.0

El cliente no dejó un comentario.

EMILY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
4.0

Very friendly/helpful employees, even when dealing with other frustrated customers.

ANNE R. 
Clasificación:
5.0

The gentlemen operating this location were absolutely fantastic to deal with.

Daniel E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keri L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
2.0

With infection control being a vital topic these days, there's no space for more than one customer to enter the rental office. As long as the weather is okay, it's not a big problem. At least provide a seat outside for the next person in line. The gentleman who helped us at pick-up was AWESOME. I don't recall his name, but if it helps identify him, he was in the military and has been married 40+ years. What a friendly personality and engaging way with customers. Five Stars to this nice man!

MITCHELL C. 
Clasificación:
2.0

Better customer service. No pin in trailer had to buy one. Box truck wasn't available and to find another box truck. 50$ credit wasn't enough to cover my time and frustration for inconveniences. Call center was a joke trying to secure another truck. Put us behind in moving times.

LAURALYNETTE C. 
Clasificación:
2.0

The guy working the place was super rude and didn't help at all when I was returning it

SAMUEL K. 
Clasificación:
3.0

Had a reservation to pick up the truck at 1:30pm and no one was there nor was there a box to pick up the keys. An employee happen to come to lot and asked if he could help and I let him know we had a reservation at 1:30pm. He said they closed at 1pm. NO ONE TOLD US. The owner said he could meet us in 30 minutes and he did. He informed us that the worker was supposed to be there until 3pm. Not professional. Thanks to the owner for coming out.

GLORIA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
5.0

I never entered the premises just parking lot.

KATHRYN F. 
Clasificación:
5.0

They were so nice to me they gave me a water bottle in this hot weather, while I waited for someone to pick me up after I drop off the truck.

BELTRAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy T. 
Clasificación:
5.0

Easy to find location. Helpful friendly staff. Has customer service down. Best U Haul experience so far in with this move. Can't say the same for other locations I have used

Mary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
4.0

We reserved a 26' truck. When we got there, there wasn't one available. We took a 20' truck instead. There was no concession for the inconvenience. We had to make arrangements because all of the furniture would not fit on the truck. I would have thought there would be a credit applied.

SUSAN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie R. 
Clasificación:
5.0

Great experience with this location. Helpful, knowledgeable, and just really nice people. I will definately use them again.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD R. 
Clasificación:
3.0

The truck needs to be serviced.

Karen H. 
Clasificación:
4.0

Had a lot of trouble with the Uhaul App working correctly for the self check-in, the folks working here at Premier Services helped out and got us checked in smoothly and quickly.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
3.0

The return process was quite different…..I was greeted by a man that said he was the check in man and I believe they over charged me for the miles I drove…. I can't prove it because I neglected to write the beginning mileage and ending mileage down but there's absolutely no way I drove 40 something miles!! I would Not recommend this place!!

JASON W. 
Clasificación:
2.0

I reserved a truck at a different location to pick up the truck before the store opened with my phone, I got the confirmation call saying the switched the truck size and pick up store but that my pick up time was still set for before the store opens to pick it up with my phone. I got there at my pick up time to find out that I couldn't pick up the truck till an hour later when the store opened and the guy in the store was super rude.

destiny C. 
Clasificación:
1.0

I dropped the trailer off a day early and ended up being charged for 2 extra days. The location was closed when I dropped off the trailer but a worker was their and said that he would inform his boss of the trailer.

JESSE C. 
Clasificación:
2.0

I had been waiting for the email asking for my review to come, because I couldn't wait to give it. I have rented from this location before, with issue. And I really didn't have an issue with the rental process this time either. However, there were 2 distinct things that bothered me about this truck rental. First, after payment and signing process the attendant explained to me that the truck as like last time needed to be returned with the same amount of fuel in it as it was when I took possession. He told me that the truck currently had an eighth of a tank. And "EIGHTH" of a tank I repeated?? Why would it be full? Why is it the very first thing I have to do after paying $266 is stop for fuel. That didn't make any since to me. He told me that Each previous person brought it back on eighth so it stayed on eighth. To me that reflects poor customer service, that the retailer wouldn't make sure the vehicle had adequate fuel in the tank.The tank should have been on FULL. I know how to bring a truck back full. What I don't know how to do is keep myself from overspending on unused fuel while at the same time not running the vehicle out of fuel. I don't if anyone has any experience with it but I literally stopped and put fuel in the truck 4 times. FOUR times, and only drove 206 miles. If that wasn't enough, the truck clearly had not been cleaned after the last 2 rentals.

FELTON M. 
Clasificación:
5.0

Nonthing, my customer experience was great.

JAMES H. 
Clasificación:
5.0

Great location. Very professional and efficient. I will definitely do more business with them and tell my friends, too.

Joan C. 
Clasificación:
3.0

It's a small location so maybe a bigger sign for people to see location.

Bernetta T. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet M. 
Clasificación:
1.0

Have the rep. who answers the phone get customer service training. The interaction was a bullying style that has no place in any business. I had to get this job done and time or recourse to find another company; which I would have loved to do. I'm the customer buying, their selling and I have to put up with this crap. The agent for U-Haul should have no customer interface and should be entering data in the back of some warehouse!

LEE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHEY W. 
Clasificación:
5.0

Super clean, Friendly and fast service!

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS R. 
Clasificación:
5.0

Good professional customer service . Easy to find, to drive in and to return.

MANUEL P. 
Clasificación:
4.0

I'm currently being charged twice for the same day, but once I get that handled, this experience will be a good one. I have two charges, the original one for $87 and when I went back to check my account, I now have another $61 dollar charge from the UHaul facility.

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Noah Y. 
No se han enviado comentarios para esta ubicación.

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