Customer Reviews for Precision Rentals
(U-Haul Neighborhood Dealer)

42 reviews

694 1000 N Ave   Mount Sterling, IL 62353

(217) 773-6005

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(217) 773-6005

694 1000 N Ave
Mount Sterling, IL 62353

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Couldn't have done better, it was very convenient & everyone I talked to was professional & expedient. Thank you.

Steve Pulse 
Rating:
5.0

My husband pulled his back out trying to pick up the tongue of the trailer. There has to be a better way - other than dropping the tongue on the ground on a slope.

Tammy Matthews 
Rating:
3.0

Customer did not leave a comment.

Sean Bertoux 
Rating:
5.0

Customer did not leave a comment.

Rex Caron 
Rating:
3.0

Customer did not leave a comment.

Ann Mottar 
Rating:
5.0

Customer did not leave a comment.

Chad Roley 
Rating:
5.0

Customer did not leave a comment.

Gerold Stoneking 
Rating:
4.0

Customer did not leave a comment.

Service Master 
Rating:
3.0

BETTER CUSTOMER SERVICE AND BETTER CUSTOMER SERVICE REPRESENTATIVES !!! THEY ALL TREATED ME POORLY AND DID NOTHING FOR ME EITHER! UHUAL SUCKS!!!!

Anyi Reyes 
Rating:
5.0

Customer did not leave a comment.

Angel Medrano 
Rating:
5.0

Customer did not leave a comment.

Brittany Kokas 
Rating:
5.0

Get more anti Biden to vote.

Donald Smith 
Rating:
5.0

When I rented I was to pick up in Rushville. I ended up having to drive a total of 60 extra miles because they said the one sitting in the lot in Rushville was unavailable. That is inexcusable. Bruce at Precision Rentals is one of the nicest guys I have met in a long time. He is truly an asset to U-Haul. U-Haul itself STINKS! When I rent in Rushville I pick up in Rushville. That part is PATHETIC!

Michael Farniok 
Rating:
4.0

Customer did not leave a comment.

SCOTT BUCKLEY 
Rating:
5.0

Customer did not leave a comment.

Roger Nafziger 
Rating:
5.0

Customer did not leave a comment.

Frank Muellersman 
Rating:
5.0

Bruce and Caleb went above and beyond to accommodate us!! Highly recommended!!

JOHN EICHELBERGER 
Rating:
4.0

The truck had less than 1/4 tank of gas when picked up we returnedit withmore than it had to start. When we first returned the truck the site calculated over 100$ in fuel charges. These were reversed. Otherwise everything was great. Thanks

Jacob Ham 
Rating:
5.0

Customer did not leave a comment.

LARRY BILLINGSLEY 
Rating:
5.0

Customer did not leave a comment.

Amanda Congdon 
Rating:
5.0

Customer did not leave a comment.

JESSICA FUGATE 
Rating:
5.0

Your website has issues that delayed my pickup, I set this up the day before I arrived & was very irrate, however I'm giving you 5stars as your staff was absolutely outstanding in making sure it got handled. Thanks & good job guys! Good people make all the difference.

Steven Pulse 
Rating:
3.0

I had to drive 45 miles one way to get my trailer.

JAMES WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Robert Burton 
Rating:
3.0

I had to hook up the trailer myself. No one checked to make sure the turn signals and brake lights worked. Unfortunately, I drove over 400 miles with no working brake lights and turn signals on the trailer. Also, the trailer was not in the Mt. Sterling location's inventory so that had to be rectified before I could rent the trailer.

Thomas Salrin 
Rating:
5.0

Customer did not leave a comment.

Diane Beeler 
Rating:
5.0

Customer service was great!

Joan Gandara 
Rating:
5.0

Customer did not leave a comment.

Dianna Winner 
Rating:
3.0

Customer did not leave a comment.

Richard Metz 
Rating:
4.0

Customer did not leave a comment.

dave eberle 
Rating:
5.0

Can't note anything that would need improvement. Customer service was above and beyond what was expected not that I expected any different. Thank you all at Uhaul for making our move uneventful. I have one more move and will be using Uhaul again.

LARRY SCHAFER 
Rating:
5.0

Customer did not leave a comment.

Edward Picone 
Rating:
2.0

Did not have the rental equipment suite as reserved. Was not the original preferred location, Macomb, IL and a 2 hour rt diversion, believe it was not the fault of Precision Rentals but was corporate problem.

Edward Lapsa 
Rating:
5.0

Customer did not leave a comment.

Linda Wade 
Rating:
3.0

Customer did not leave a comment.

jason Obert 
Rating:
4.0

Earlier notification when equipment isn’t available at the preferred pickup location. Had to drive an hour out of my way after being notified the day before of change in location

Roland Weiss 
Rating:
5.0

Bruce kept his doors open after hours to get me the correct trailer. We were sent to two other uhaul rental locations only to find out they didn't have the trailer we requested. And by the way. Your 6x12 utilitie trailer rear opening is NOT 6 foot. The bed is 6'. But when you drop the rear gate the opening to bed is only 5'. This caused a huge problem for my application. I waisted almost 3 hours running around out of my way in Missouri and illinois looking for a trailer.

Loretta Hopkins 
Rating:
3.0

Customer did not leave a comment.

Marlon Melendez 
Rating:
3.0

Customer did not leave a comment.

Mackenzie Nichol Miller 
Rating:
2.0

maybe getting some help hooking the trailer up would help.

Wayne Bolster 
Rating:
3.0

The trailer was delivered to a location not previously agreed upon. The trailer was not functioning properly when first picked up. Light wiring was pulled out and visible, and extensive repairs were required to get the lights functioning again.

Mike Coelho 
Rating:
5.0

Customer did not leave a comment.

paul cantrall 
No reviews have been submitted for this location.

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