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ANNETTE D
Customer Reviews for Precision Auto Clean
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The personnel receiving our dropoff car trailer were courteous and very helpful. The dropoff was very efficient and only took a few minutes.
Hugh TBryan was great!
JERRY WEverything was good in every way.
SHELIA RThe trailer was not clean. There was a lot of dirt and debris that had been left in it from the previous user.
JAMES HThey were great.
LESLIE BNo suggestions
Suzanne AProfessional and great customer service!
BYRION NYou can call me and fix the problem. I've been using U-Haul for 30 years. This was the worst experience ever.
Mark TKeep doing what your doing
Cheyann NGreat customer service.
Timothy CAll I can say is they had great service and I would recommend them to anyone.
Tommy CEvery interaction I had with the u-haul people during my trip was professional and overall amazing.
Aldo OThis is an auto repair shop. It's dark inside and has decades of wear and tear. Guy was nice and location convenient
Kirk JMatt & Martin went ABOVE & BEYOND their Customer Service in the face of a power outage in aftermath of Hurricane Beryl to keep customers, like me, & their rentals going! I had a travel schedule which they helped me get on the road to met! Thank you Gentlemen!!!!
MARY JGet the ac working correctly.
jack sNice customer service and made sure I know all the stuff I need to know
Maranda WComplaint Regarding U-Haul Reservation and Additional Charges Dear U-Haul Customer Service, I am writing to express my disappointment with the service I received during my recent truck rental experience. When I arrived to pick up my reserved truck and appliance dolly, I was informed that there was no dolly available at the location. I was directed to another location to obtain the dolly, which required additional driving and use of fuel. This inconvenience occurred despite making the reservation more than a week in advance. Upon returning the truck, I was charged for being two gallons short on fuel. This charge did not take into account the extra fuel I had to use due to the need to drive to a different location to pick up the dolly. Given these issues, I find it hard to recommend U-Haul to others. The experience has been frustrating and felt unfair. I hope that U-Haul will consider improving its reservation system and customer service to avoid similar issues in the future.
Michael WIssues connecting to site to return the truck. It would not let me take the pictures to verify the trucks condition until I shared my location. Shared my location several times but it kept saying I was at the wrong place. Eventually had to download UHaul app to share my my location and upload the pictures they asked for.
Lakendra TKEEP UP THE GOOD WORK
david lNo one was at the checkout counter at the pick up location.
Carol RI dropped it off after hours. That went smoothly.
Cindi WWe booked a local pickup & drop off because the recent price hikes were ridiculous. What cost me less than $200 we're now almost $500. Renting a stack of a dozen blankets was more than doubled to $50. I've been a frequent customer of UHaul in the past 2 years. But if these prices continue I'm ganna have to start shopping around.
Charles TNo improvement necessary! Professional, personal and courteous service!
Jesus Unothing
barbara zBueno
Brian CGreat job
Allan BMy only complaint, which is fairly minor, is that the rubber stripping around the outside of the windshield was loose in places. I had to tape it down to keep it in place.
richard sGreat customer service thank you
Allan BIt was real quick...walked in rented trailer with ramp, kept it 2 days and returned it no problem, in fact we should have rented this trailer last week instead of truck...it would have been cheaper too....
Deborah COnly downside was a tight parking lot. Other than that, everything went very well.
David ONothing...GREAT job & thank you all for your help!!!!!
Donna BVery helpful people at Precision Auto. When the need arises, I will go there again.
Charles PI had a little problem with the self checkout online portal, other than that, everything else was great !
lajuan cGreat experience
DAVID HI was told that I would be able to keep the truck two to three days, but was not contacted to see if I would be keeping the vehicle an extra day. When I contacted them to tell them I would need the truck a third day, they told me it was not possible. They had already rented it without talking to me first. Then I had to turn the truck in before my 24 hour rental was up.
melba cNothing needed to improve service to customers.
Harold MNice attention and good service...
Enrique MNothing they where courdios and helpful
ramiro mEasy drop-off, even late at night.
William WFast and friendly service.
Timothy CNothing great service
randal RThe U-Haul personnel are very helpful.
Alan SI have NO complaints about the location. The person who handles U-Haul there is great. HOWEVER...the text/phone method of getting people to verify damage, upload information, etc. is absolute CRAP. When UHaul texts links to me and I click on them, they NEVER work properly. (This time I verified the plate number but the site wouldn't go any further to allow me to verify and damage at pickup.) I've rented several vehicles from U-Haul (various locations) over the last couple of months, and the links you send via the phone have NEVER worked properly. That limits and will limit my willingness to use U-Haul going forward because it means I have to pick up and return the vehicles when business are open. That's not always convenient. If you're going to ask people to do things on the cell phone, you need to make sure the links/website work. Don't tell me to download an app. I don't want my phone littered with those, and I don't want the potential security/privacy risks that entails. (Everybody and their brother insists you download their app--just NO!) A company the size of U-Haul should be able to do better. I'm VERY disappointed with these ongoing issues. That's on U-Haul corporate.
Susan SKeep doing what you all are doing!
Larry RNothing except leave Matt (The other Ryan) in charge.
Robert REverything was phenomenal, from start to finish. This is the service I have come to expect from U-Haul. That's why I always rent from you.
Sal FN/C
David RPerfect service from start to finish! Great people and the equipment was in excellent condition. Wonderful service from all.
joanne hThe customer service representative TJ, in Louisiana, was awesome!!!
Joseph JTold them about the ac issue and they assured me that they oils look into and make any repairs.
Dawn RPrice, I was almost charged for 2 time slots when I signed up for 1. Just be careful
Clayton A