Customer Reviews for Powhatan Chubbys BP
(U-Haul Neighborhood Dealer)

193 reviews

4200 Anderson Hwy   Powhatan, VA 23139

(804) 598-3572

Office Hours

  • Mon-Fri: 8 am–1 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 598-3572

4200 Anderson Hwy
Powhatan, VA 23139

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–1 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Todd Hiltunen 
Rating:
3.0

I had to ask for help from someone at this location to assist in removing the tongue from the ball hitch. Guy was too busy on the phone to show much interest in getting the trailer back. Lazy.

WARREN ROBST JR 
Rating:
1.0

The ratchet tie downs were rusty and I had to soak them in oil to get them to move (work) . However the trans port worked very well for hauling my Ford 641 tractor , very nice equipment . The man at the location said he would not help me hook the trailer up or check it out before I pulled out . He also could not get any information to work on his laptop . And asked me if I knew what should be put in and how to do it . I had to go back home and call u-haul and get a copy of the reservation . I took this back to the location and showed the man this and he did not want to recognize the reservation . I had to insist I had a contract with u-haul and I was going to hook and use the trailer as per the reservation . What a poor experience but good equipment .

Joseph Broach 
Rating:
4.0

Customer did not leave a comment.

joseph wiegand 
Rating:
5.0

Customer did not leave a comment.

Frank Mountford 
Rating:
5.0

Customer did not leave a comment.

RYANPATRICK RILEY 
Rating:
5.0

Smooth transaction and reasonable price

Katherine Robertson 
Rating:
5.0

Customer did not leave a comment.

lewis Combs 
Rating:
5.0

Customer did not leave a comment.

Jon Berg 
Rating:
5.0

This location was the closest one to my home so I had to travel 70 minutes to drop off the truck. It was fast and easy.

Dwayne Hicks 
Rating:
5.0

Customer did not leave a comment.

Pamela Bentz 
Rating:
5.0

The store owner was efficient. I was in and out in about 10 minutes. No problems at all on rental or return.

Jeffrey Durrett 
Rating:
5.0

Uhaul.com return process was very frustrating because it would log me out and I would have to start over

CODY MORRIS 
Rating:
4.0

Trying to get hold of a person from the main Uhaul number was difficult. Satin hood 8 minutes and finally just hung up without ever getting someone to speak to.

Gregory Gerardi 
Rating:
3.0

Customer did not leave a comment.

Janet Cartier 
Rating:
4.0

Customer did not leave a comment.

Shane Swann 
Rating:
1.0

It seems the person working behind the counter at the gas station did not understand what to do. For example he did not check his invitory to make sure what is there is correct. The trailer I was given did not match what he put on the computer and he had no idea how to change it. He called cooperate and I ended up talking to them because he was confused. He did not help with booking it up for over 15 minutes because he was too busy. Oh by the way the trailer was the only one on the lot and he never co firmed it was the correct one the system said he had.

Bobby Gray 
Rating:
5.0

Customer did not leave a comment.

carol dubay 
Rating:
5.0

Great service. Only surprise was that I planned to use my phone to pick up and drop off, however I could not find a link to use for the pickup process. My reservation link took me to the reservation page but I didn’t see a link to start the pickup process. Luckily the establishment was open and I was able to get service, and it was excellent service so it worked out fine.

Dana Gould 
Rating:
5.0

Customer did not leave a comment.

Thomas Short 
Rating:
5.0

Customer did not leave a comment.

Allen Dodd 
Rating:
3.0

Customer did not leave a comment.

Sheldon Auker 
Rating:
5.0

Excellent drop off experience, friendly staff, courteous staff.

Randall Ellis 
Rating:
5.0

excellent service

Robert Mayberry 
Rating:
5.0

Customer did not leave a comment.

Kevin Webster 
Rating:
5.0

The staff was friendly and very helpful. They asked a few times if there was anything else they could do for me. Parking the trailer in their lot was easy as it is very open.

Spencer Copland 
Rating:
5.0

Customer did not leave a comment.

Richard Stark 
Rating:
5.0

Very easy check in process. Staff was extremely friendly and attentive.

Michael Davi 
Rating:
4.0

Customer did not leave a comment.

Stephen Barton 
Rating:
5.0

Customer did not leave a comment.

Ben Evatt 
Rating:
5.0

Customer did not leave a comment.

David Tanner 
Rating:
5.0

Customer did not leave a comment.

Craig Drain 
Rating:
5.0

Customer did not leave a comment.

Alan Finehirsh 
Rating:
3.0

Customer did not leave a comment.

JENNYMICHELLE HOOK 
Rating:
3.0

Was not satisfied with the equipment, it was clean as well as you can expect for a vehicle that a lot of people uses. The issue I have is the truck was not full. I was given a $20.00 credit, but I had to come out of my pocket with $85.00. This was not satisfactory to me , that this truck was setting on this property empty. I would have to to tell someone about my experience and than let them handle the situation themselves. I was not satisfied with having to fill up the truck. I brought it back full, why didn't they check before the other person left. I have used U-Haul a lot (look it up) and every time I brought a truck back, someone went outside and check for fuel mileage and condition. This location is convenient for me and my experience this time was horrible because I had to come out of my pocket for $85.00. Horrible, Horrible.

Cynthia Morris 
Rating:
4.0

Very expensive, little disappointed with overall cost

Neil Thomas 
Rating:
1.0

Customer did not leave a comment.

michael cook 
Rating:
5.0

Customer did not leave a comment.

WYNDELLBERNARD BROWN 
Rating:
3.0

They had a lady that could not unhook the trailer

JOANCAROLE ROBERTSON 
Rating:
5.0

People were friendly and knowledgable, equipment was clean and ready for me, and the charges were just as I was told they would be. I am totally satisfied with this rental experience.

paul white 
Rating:
5.0

Customer did not leave a comment.

Danny Ryan 
Rating:
4.0

The staff was professional.

Ronnie Nard 
Rating:
5.0

Customer did not leave a comment.

RONALD GREGORY 
Rating:
1.0

Got the rental 2 hours late and was given no compensation for the employee's lack of effort to get to work on time. Check engine light came on after one trip. Had really bad brakes. Overall a terrible experience AND got charged extra when I was told I wouldn't be.

Paige Merrifield 
Rating:
5.0

Customer did not leave a comment.

Steven Oden 
Rating:
4.0

Customer did not leave a comment.

Robert Reynolds 
Rating:
5.0

Customer did not leave a comment.

jef postans 
Rating:
5.0

Sharlene and Tim made my experience great they were helpful and quick to fix any issues that came up. I couldn’t recommend a better place or people to deal with keep up the good work!!! Sincerely Your loyal customer

Michelle Stovall 
Rating:
5.0

Customer did not leave a comment.

Debbie Moudry 
Rating:
5.0

My experience was incredible at Chubby’s and the service was amazing. Harsh, the U-haul representative on site, was professional, courteous, and considerate. He helped me understand the business side of the transaction and also took his time helping me back out and feel comfortable operating a large moving truck! I would recommend Harsh and Chubby’s and I will use them again in the future. Thank you

Robin Shewmake 
Rating:
4.0

Customer did not leave a comment.

Harry Fox 
Rating:
5.0

Customer did not leave a comment.

Doug Vestal 
Rating:
4.0

I think the trailer could’ve used some much needed maintenance on the trailer (inertia) brake. Tires were getting pretty bald, but the trailer was there, the attendant was nice and helpful, and drop off was easy.

Brandon Johnson 
Rating:
5.0

Easy rental, clerk was outstanding. Very helpful ! She's a keeper !

Daniel Bryant 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Sventek 
Rating:
3.0

Customer did not leave a comment.

James Nevius 
Rating:
5.0

Customer did not leave a comment.

TRACY ROLLER 
Rating:
5.0

Great customer care. Personal Attention.

James Sensabaugh 
Rating:
5.0

I appreciate you having my prior information on file, it made it easier to rent this time

Paul James 
Rating:
3.0

Customer did not leave a comment.

Rohithaksha Kalluraya 
Rating:
5.0

Yall are the Best!

Gloria Branch 
Rating:
5.0

Customer did not leave a comment.

Franklin Mims 
Rating:
4.0

Customer did not leave a comment.

Jim Furman 
Rating:
1.0

Disorganized. The guys at the gas station where we picked it up had no idea how to process getting us the trailer. They just hooked up the trailer and we were leaving;then the mgr called them and I had to get on the phone. He did not have the details of my rental even though it was on the reservation. Very disorganized and frustrating.

Tracey MSanders 
Rating:
3.0

Dropped off trailer on Sunday. Monday was a holiday. Called on Tuesday to confirm, they still had not logged it in as "received". They did after I called. Would have been nice if they did that on their own without me needing to follow up.

Ken Drake 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CUOMO 
Rating:
5.0

Customer did not leave a comment.

Fred Lounsbury 
Rating:
5.0

The rental agent was extraordinarily helpful, going out of his way to make sure I got the best experience. I was amazed and thankful to come across such a genuine human being when I was in a pinch.

James Henley 
Rating:
5.0

Customer did not leave a comment.

Devon Disanza 
Rating:
2.0

Disorganized

Jeffrey Owens 
Rating:
4.0

Customer did not leave a comment.

Alexis Pinhard 
Rating:
2.0

Truck was very dirty

ALAN HOOVER 
Rating:
4.0

Customer did not leave a comment.

Zachary Wolfe 
Rating:
4.0

They were great.

Christopher Lanpher 
Rating:
4.0

Customer did not leave a comment.

Richard Rondan 
Rating:
1.0

UHaul allowed a trailer THAT DID NOT EXIST to be reserved at AAlways Hooking Towing. That location did nothing whatsoever to help when I showed up and the trailer was not there. Chubby's did not have my reservation, so I had to call UHaul and wait on hold to speak to a rep. What's the point of reserving if this is what you get?

Michael Roe 
Rating:
3.0

Customer did not leave a comment.

Anthony Weathers 
Rating:
5.0

Staff was extremely helpful

KERRYRAE CROWLEY 
Rating:
5.0

Customer did not leave a comment.

William Glass 
Rating:
5.0

n/a

DANNYELWOOD BOWMAN 
Rating:
4.0

Nice experience overall. Equipment worked well, easy to tow and operate. I would use again

Aaron Simon 
Rating:
5.0

The guy who helped us was very knowledgable and helpful!

Steven Howard 
Rating:
4.0

Customer did not leave a comment.

MARKALAN POHLMEIER 
Rating:
5.0

Customer did not leave a comment.

WILLIAM GLASS 
Rating:
5.0

Excellent service

PAMELASUE ST OURS 
Rating:
5.0

Brakes on trailer would'nt release everytime.

THOMAS COOKE 
Rating:
5.0

Customer did not leave a comment.

William Glass 
Rating:
4.0

Nothing. Excellent customer service

WARRENPAUL COTTRELL 
Rating:
3.0

Customer did not leave a comment.

LEAH KONECNY 
Rating:
5.0

It was all good.

Michael Solzbach 
Rating:
5.0

Customer did not leave a comment.

Paris Dobbins 
Rating:
5.0

Customer did not leave a comment.

Michael Wolfe 
Rating:
5.0

Customer did not leave a comment.

CHERYLSANFORD BURTS 
Rating:
5.0

Customer did not leave a comment.

JAMESRAY STONE 
Rating:
3.0

Allow mileage for travel from pick up location to loading location and destination to drop off location. My mileage was only for travel from the loading place to the destination so I owed more $$ at drop off. BS.

Benjamin Howell 
Rating:
5.0

Customer did not leave a comment.

GARYLYNN RICHTER JR 
Rating:
5.0

incredibly helpful!

Stephen Weaver 
Rating:
5.0

Customer did not leave a comment.

PETERRAYMOND SCHREIBER 
Rating:
1.0

Was supposed to get 3 days free of my 5 days was charged full amount. Then they tried to charges me for the late day which I returned on day due. They are a rip off

ROSALEA CURTIS 
Rating:
5.0

Customer did not leave a comment.

Bob UHL 
No reviews have been submitted for this location.

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