Customer Reviews for Powhatan Chubbys BP
(U-Haul Neighborhood Dealer)

198 reviews

4200 Anderson Hwy   Powhatan, VA 23139

(804) 598-3572

Office Hours

  • Mon-Fri: 7 am–2 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 598-3572

4200 Anderson Hwy
Powhatan, VA 23139

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–2 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
4.0

Customer did not leave a comment.

Carol G 
Rating:
1.0

The customer service at location was very poor. They acted like they knew nothing. Had to call customer service for pick up and drop off. Customer service was excellent they walked me right thru the process.

rodney h 
Rating:
5.0

Nothing. Great experience. The truck did have some trim damage on the passenger bedside when we picked it up. I took a picture of it and submitted it when we left. Other than that, great truck and will use again anytime

Dillon W 
Rating:
4.0

Customer did not leave a comment.

James I 
Rating:
5.0

Customer did not leave a comment.

Todd H 
Rating:
3.0

I had to ask for help from someone at this location to assist in removing the tongue from the ball hitch. Guy was too busy on the phone to show much interest in getting the trailer back. Lazy.

WARREN R 
Rating:
1.0

The ratchet tie downs were rusty and I had to soak them in oil to get them to move (work) . However the trans port worked very well for hauling my Ford 641 tractor , very nice equipment . The man at the location said he would not help me hook the trailer up or check it out before I pulled out . He also could not get any information to work on his laptop . And asked me if I knew what should be put in and how to do it . I had to go back home and call u-haul and get a copy of the reservation . I took this back to the location and showed the man this and he did not want to recognize the reservation . I had to insist I had a contract with u-haul and I was going to hook and use the trailer as per the reservation . What a poor experience but good equipment .

Joseph B 
Rating:
4.0

Customer did not leave a comment.

joseph w 
Rating:
5.0

Customer did not leave a comment.

Frank M 
Rating:
5.0

Customer did not leave a comment.

RYANPATRICK R 
Rating:
5.0

Smooth transaction and reasonable price

Katherine R 
Rating:
5.0

Customer did not leave a comment.

lewis C 
Rating:
5.0

Customer did not leave a comment.

Jon B 
Rating:
5.0

This location was the closest one to my home so I had to travel 70 minutes to drop off the truck. It was fast and easy.

Dwayne H 
Rating:
5.0

Customer did not leave a comment.

Pamela B 
Rating:
5.0

The store owner was efficient. I was in and out in about 10 minutes. No problems at all on rental or return.

Jeffrey D 
Rating:
5.0

Uhaul.com return process was very frustrating because it would log me out and I would have to start over

CODY M 
Rating:
4.0

Trying to get hold of a person from the main Uhaul number was difficult. Satin hood 8 minutes and finally just hung up without ever getting someone to speak to.

Gregory G 
Rating:
3.0

Customer did not leave a comment.

Janet C 
Rating:
4.0

Customer did not leave a comment.

Shane S 
Rating:
1.0

It seems the person working behind the counter at the gas station did not understand what to do. For example he did not check his invitory to make sure what is there is correct. The trailer I was given did not match what he put on the computer and he had no idea how to change it. He called cooperate and I ended up talking to them because he was confused. He did not help with booking it up for over 15 minutes because he was too busy. Oh by the way the trailer was the only one on the lot and he never co firmed it was the correct one the system said he had.

Bobby G 
Rating:
5.0

Customer did not leave a comment.

carol d 
Rating:
5.0

Great service. Only surprise was that I planned to use my phone to pick up and drop off, however I could not find a link to use for the pickup process. My reservation link took me to the reservation page but I didn’t see a link to start the pickup process. Luckily the establishment was open and I was able to get service, and it was excellent service so it worked out fine.

Dana G 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

Allen D 
Rating:
3.0

Customer did not leave a comment.

Sheldon A 
Rating:
5.0

Excellent drop off experience, friendly staff, courteous staff.

Randall E 
Rating:
5.0

excellent service

Robert M 
Rating:
5.0

Customer did not leave a comment.

Kevin W 
Rating:
5.0

The staff was friendly and very helpful. They asked a few times if there was anything else they could do for me. Parking the trailer in their lot was easy as it is very open.

Spencer C 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Very easy check in process. Staff was extremely friendly and attentive.

Michael D 
Rating:
4.0

Customer did not leave a comment.

Stephen B 
Rating:
5.0

Customer did not leave a comment.

Ben E 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
5.0

Customer did not leave a comment.

Craig D 
Rating:
5.0

Customer did not leave a comment.

Alan F 
Rating:
3.0

Customer did not leave a comment.

JENNYMICHELLE H 
Rating:
3.0

Was not satisfied with the equipment, it was clean as well as you can expect for a vehicle that a lot of people uses. The issue I have is the truck was not full. I was given a $20.00 credit, but I had to come out of my pocket with $85.00. This was not satisfactory to me , that this truck was setting on this property empty. I would have to to tell someone about my experience and than let them handle the situation themselves. I was not satisfied with having to fill up the truck. I brought it back full, why didn't they check before the other person left. I have used U-Haul a lot (look it up) and every time I brought a truck back, someone went outside and check for fuel mileage and condition. This location is convenient for me and my experience this time was horrible because I had to come out of my pocket for $85.00. Horrible, Horrible.

Cynthia M 
Rating:
4.0

Very expensive, little disappointed with overall cost

Neil T 
Rating:
1.0

Customer did not leave a comment.

michael c 
Rating:
5.0

Customer did not leave a comment.

WYNDELLBERNARD B 
Rating:
3.0

They had a lady that could not unhook the trailer

JOANCAROLE R 
Rating:
5.0

People were friendly and knowledgable, equipment was clean and ready for me, and the charges were just as I was told they would be. I am totally satisfied with this rental experience.

paul w 
Rating:
5.0

Customer did not leave a comment.

Danny R 
Rating:
4.0

The staff was professional.

Ronnie N 
Rating:
5.0

Customer did not leave a comment.

RONALD G 
Rating:
1.0

Got the rental 2 hours late and was given no compensation for the employee's lack of effort to get to work on time. Check engine light came on after one trip. Had really bad brakes. Overall a terrible experience AND got charged extra when I was told I wouldn't be.

Paige M 
Rating:
5.0

Customer did not leave a comment.

Steven O 
Rating:
4.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

Customer did not leave a comment.

jef p 
Rating:
5.0

Sharlene and Tim made my experience great they were helpful and quick to fix any issues that came up. I couldn’t recommend a better place or people to deal with keep up the good work!!! Sincerely Your loyal customer

Michelle S 
Rating:
5.0

Customer did not leave a comment.

Debbie M 
Rating:
5.0

My experience was incredible at Chubby’s and the service was amazing. Harsh, the U-haul representative on site, was professional, courteous, and considerate. He helped me understand the business side of the transaction and also took his time helping me back out and feel comfortable operating a large moving truck! I would recommend Harsh and Chubby’s and I will use them again in the future. Thank you

Robin S 
Rating:
4.0

Customer did not leave a comment.

Harry F 
Rating:
5.0

Customer did not leave a comment.

Doug V 
Rating:
4.0

I think the trailer could’ve used some much needed maintenance on the trailer (inertia) brake. Tires were getting pretty bald, but the trailer was there, the attendant was nice and helpful, and drop off was easy.

Brandon J 
Rating:
5.0

Easy rental, clerk was outstanding. Very helpful ! She's a keeper !

Daniel B 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S 
Rating:
3.0

Customer did not leave a comment.

James N 
Rating:
5.0

Customer did not leave a comment.

TRACY R 
Rating:
5.0

Great customer care. Personal Attention.

James S 
Rating:
5.0

I appreciate you having my prior information on file, it made it easier to rent this time

Paul J 
Rating:
3.0

Customer did not leave a comment.

Rohithaksha K 
Rating:
5.0

Yall are the Best!

Gloria B 
Rating:
5.0

Customer did not leave a comment.

Franklin M 
Rating:
4.0

Customer did not leave a comment.

Jim F 
Rating:
1.0

Disorganized. The guys at the gas station where we picked it up had no idea how to process getting us the trailer. They just hooked up the trailer and we were leaving;then the mgr called them and I had to get on the phone. He did not have the details of my rental even though it was on the reservation. Very disorganized and frustrating.

Tracey M 
Rating:
3.0

Dropped off trailer on Sunday. Monday was a holiday. Called on Tuesday to confirm, they still had not logged it in as "received". They did after I called. Would have been nice if they did that on their own without me needing to follow up.

Ken D 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

Fred L 
Rating:
5.0

The rental agent was extraordinarily helpful, going out of his way to make sure I got the best experience. I was amazed and thankful to come across such a genuine human being when I was in a pinch.

James H 
Rating:
5.0

Customer did not leave a comment.

Devon D 
Rating:
2.0

Disorganized

Jeffrey O 
Rating:
4.0

Customer did not leave a comment.

Alexis P 
Rating:
2.0

Truck was very dirty

ALAN H 
Rating:
4.0

Customer did not leave a comment.

Zachary W 
Rating:
4.0

They were great.

Christopher L 
Rating:
4.0

Customer did not leave a comment.

Richard R 
Rating:
1.0

UHaul allowed a trailer THAT DID NOT EXIST to be reserved at AAlways Hooking Towing. That location did nothing whatsoever to help when I showed up and the trailer was not there. Chubby's did not have my reservation, so I had to call UHaul and wait on hold to speak to a rep. What's the point of reserving if this is what you get?

Michael R 
Rating:
3.0

Customer did not leave a comment.

Anthony W 
Rating:
5.0

Staff was extremely helpful

KERRYRAE C 
Rating:
5.0

Customer did not leave a comment.

William G 
Rating:
5.0

n/a

DANNYELWOOD B 
Rating:
4.0

Nice experience overall. Equipment worked well, easy to tow and operate. I would use again

Aaron S 
Rating:
5.0

The guy who helped us was very knowledgable and helpful!

Steven H 
Rating:
4.0

Customer did not leave a comment.

MARKALAN P 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G 
Rating:
5.0

Excellent service

PAMELASUE S 
Rating:
5.0

Brakes on trailer would'nt release everytime.

THOMAS C 
Rating:
5.0

Customer did not leave a comment.

William G 
Rating:
4.0

Nothing. Excellent customer service

WARRENPAUL C 
Rating:
3.0

Customer did not leave a comment.

LEAH K 
Rating:
5.0

It was all good.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Paris D 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Customer did not leave a comment.

CHERYLSANFORD B 
Rating:
5.0

Customer did not leave a comment.

JAMESRAY S 
Rating:
3.0

Allow mileage for travel from pick up location to loading location and destination to drop off location. My mileage was only for travel from the loading place to the destination so I owed more $$ at drop off. BS.

Benjamin H 
No reviews have been submitted for this location.

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