Customer Reviews for Postons Automotive
(U-Haul Neighborhood Dealer)

892 reviews

1671 E Spring St   Cookeville, TN 38506

(931) 526-8147

Office Hours

  • Mon-Tue: 7 am–5:30 pm
  • Wed: 7 am–4:30 pm
  • Thur-Fri: 7 am–5:30 pm
  • Sat: 7 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(931) 526-8147

1671 E Spring St
Cookeville, TN 38506

Services at this Location:

Office Hours

  • Mon-Tue: 7 am–5:30 pm
  • Wed: 7 am–4:30 pm
  • Thur-Fri: 7 am–5:30 pm
  • Sat: 7 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They made sure that the vehicle was safe to drive and ready for our use.

ROBERT DAVIS 
Rating:
4.0

Customer did not leave a comment.

Edward Fowler 
Rating:
5.0

Very friendly and professional.

Donald Currie 
Rating:
5.0

None

Harry Schaeffer 
Rating:
3.0

My problem was not with the location but the truck. No way that truck is a “gentle ride”. You think roads are smooth, but in a U-Haul you can feel every bump and seam.

John Stein 
Rating:
5.0

Customer did not leave a comment.

Paul Skelley 
Rating:
5.0

Customer did not leave a comment.

cynthia jones 
Rating:
5.0

Very friendly and accommodating. Would rent from them again.

Matthew Talbot 
Rating:
5.0

Customer did not leave a comment.

Willie McNeal 
Rating:
5.0

Customer did not leave a comment.

Christopher Gifford 
Rating:
4.0

Customer did not leave a comment.

Jennifer Murphy 
Rating:
5.0

Nothing!! Excellent

Jason Stephens 
Rating:
2.0

The reason for 3 stars is the 2 hour delay due to trying to get the keys for the truck... I will never do a rental over the phone again...And then upon returning the truck the same grueling mess again...Everything from taking multiple pictures...recording millage and pictures of everything on the truck...I have rented multiple times from Mr Poston....They are very efficient and kind!!...But this technology system is the worst!!

Kathy L Webb 
Rating:
4.0

Customer did not leave a comment.

Matthew Vought 
Rating:
5.0

Customer did not leave a comment.

DANNY LONG 
Rating:
4.0

Customer did not leave a comment.

John Byrum 
Rating:
4.0

Customer did not leave a comment.

Martha McKrill 
Rating:
5.0

Customer did not leave a comment.

Brydger Steinert 
Rating:
5.0

Customer did not leave a comment.

Jonathan Medley 
Rating:
5.0

I was not there very long, but the gentleman working there was nice.

Timothy Moyer 
Rating:
5.0

Customer did not leave a comment.

Crystal Redmon 
Rating:
5.0

Honestly nothing. We rented a truck and trailer and they had it hooked up and facing the street to pull out easier.

Salem Mochow 
Rating:
5.0

Great service already!

DAVID Nabors 
Rating:
5.0

I can honestly say that Postons in Cookeville is the only U-Haul location where every time I rent a trailer the tire pressure is correct! it's the little things that make a huge safety difference. Thank you Postons.

Joseph Coyle 
Rating:
3.0

Customer did not leave a comment.

Timothy Gates 
Rating:
5.0

Nothing

Kevin Owens 
Rating:
4.0

Customer did not leave a comment.

James Flint 
Rating:
1.0

Wrong truck at pick up location. When called and spoke to rep regarding reservation was given inaccurate information and charged more.

James Cullen 
Rating:
5.0

Customer did not leave a comment.

Charlene Artman 
Rating:
5.0

They was a ready location to find, plenty of room for equipment,

DANNY LONG 
Rating:
5.0

Customer did not leave a comment.

Randy Wooten 
Rating:
4.0

The location was easy to get to. The gentleman I rented from is a man of few words but was kind and got the job done. Everything was quick and I was able to turn the truck back in much earlier than expected. If I need another, I'll be sure to call them up.

Keisha Longwell 
Rating:
5.0

Customer did not leave a comment.

Kayla Rager 
Rating:
3.0

Convenient for my location

James Jones 
Rating:
5.0

Nothing to improve,the best agent in Cookeville! Always has equipment when my business needs it,

DANNY LONG 
Rating:
5.0

Customer did not leave a comment.

Ramo Manjic 
Rating:
1.0

Customer did not leave a comment.

Kaleb Greene 
Rating:
5.0

Customer did not leave a comment.

ROBERT Drury 
Rating:
5.0

Customer did not leave a comment.

SHELIA Eicholtz 
Rating:
5.0

Customer did not leave a comment.

WALDHYS Rodoli 
Rating:
5.0

Customer did not leave a comment.

Terry B 
Rating:
5.0

Customer did not leave a comment.

Pete Smith 
Rating:
5.0

Great place to rent a U-haul. Great and easily found location.

Dewayne Dryden 
Rating:
5.0

Customer did not leave a comment.

Faye Novak 
Rating:
5.0

Customer did not leave a comment.

Tim Hall 
Rating:
4.0

Customer did not leave a comment.

Lisa Nichols 
Rating:
5.0

JEFF is the Best He Will Show you Everything About the Truck I Will ALWAYS Rent Uhaul At Jeff .S

jerry meadows 
Rating:
5.0

Customer did not leave a comment.

Ismael Gonzalez 
Rating:
5.0

Seriously, years of experience.

Patricia Banta 
Rating:
5.0

Customer did not leave a comment.

Dawn Reyes 
Rating:
3.0

Went out of town but could not drop off truck in another town , he said it has to come back here

Dennis Pelletier 
Rating:
5.0

The manager was very friendly and helpful as always, I goto him every time I need a trailer or truck

Daniel Dewbrey 
Rating:
5.0

Customer did not leave a comment.

michael parnell 
Rating:
5.0

Great experience, very easy to reserve and the truck was sitting there ready for me when I got there.

ALBERT CURTINDALE 
Rating:
5.0

Customer did not leave a comment.

Don Robertson 
Rating:
5.0

Excellent customer service, very pleasant to deal with and very helpful.

melissa dunn 
Rating:
5.0

Customer service was excellent. Love this place. All were so helpful and kind.

Andrea Rich Ciambriello 
Rating:
5.0

Gentlemen he was so helpful thank you so much

YILDIRIM KAVUKCU 
Rating:
5.0

The first truck wouldn't start, but they quickly got me a different truck.

Cody Holbrook 
Rating:
5.0

Customer did not leave a comment.

Doug Griesbaum 
Rating:
5.0

Customer did not leave a comment.

Ashlynn Bahr 
Rating:
5.0

Customer did not leave a comment.

Ashlynn Bahr 
Rating:
5.0

Great product, great people, I will definitely use again if need be, thanks again

Jeffrey Loucks 
Rating:
5.0

Customer did not leave a comment.

James Briggs 
Rating:
5.0

JEFF WAS THE BEST

jerry meadows 
Rating:
3.0

Customer did not leave a comment.

Ahmed Elbeshbeshy 
Rating:
5.0

Customer did not leave a comment.

Charles Raffo 
Rating:
5.0

Customer did not leave a comment.

Robert Owens 
Rating:
5.0

Very friendly gentleman who makes you feel welcome and appreciated.

Joel Urbanik 
Rating:
5.0

Really wish the 10 footer had cruise control And a ramp!! but otherwise was great.

autsin greer 
Rating:
5.0

Customer did not leave a comment.

Cletus Campbell 
Rating:
5.0

Minor issue with ignition key but able to complete work and return.

Richard Livingston 
Rating:
3.0

I still have not received my refund for the deposit

Denise Mapes 
Rating:
5.0

Customer did not leave a comment.

Johnny Looper 
Rating:
5.0

Great experience, every time. Thank you Postons Automotive!

Paul Sjoerdsma 
Rating:
5.0

Customer did not leave a comment.

Bruce Francis 
Rating:
5.0

I was originally scheduled to drop off at Smart Storage located at 690 S Jefferson Ave in Cookeville, TN but I could not find this location. It is hidden behind a strip mall and there is no decent signage indicating a UHaul facility. Very frustrating experience at 9pm . . .I had to take it over to Postons, instead.

Tim Richardson 
Rating:
5.0

Great customer service.

Renata Tippett 
Rating:
4.0

Customer did not leave a comment.

Joshua Northern 
Rating:
5.0

great man kind and courteous

ISERN borges 
Rating:
4.0

Customer did not leave a comment.

MONTRA LANE 
Rating:
5.0

Customer did not leave a comment.

Megan Strawbridge 
Rating:
5.0

Nothing! They are great folks & make it so simple.

JAMES ALGER 
Rating:
5.0

Customer did not leave a comment.

BOBBY BROCK 
Rating:
5.0

Just keep up the great work

Gary Canfield 
Rating:
5.0

Nothing. They were awesome!!

Mark Koenig 
Rating:
5.0

Other than the blankets and having to travel from Benton to Conway to get the truck, the UHaul moving experience was excellent once again.

DAVID KERSHAW 
Rating:
5.0

Customer did not leave a comment.

Brinda Moen 
Rating:
1.0

Customer did not leave a comment.

Danielle Gregg 
Rating:
3.0

Overall average for UHaul. Used this location twice. Both time the check out process took a long time. No one in line this time, pre-registered and it still took 35 minutes.

David Walla 
Rating:
5.0

Customer did not leave a comment.

John DOTSON 
Rating:
5.0

Customer did not leave a comment.

William Petty 
Rating:
5.0

Customer did not leave a comment.

Jeremy Arbuthnot 
Rating:
5.0

The rental was very easy, no hassle. The vehicle was ready at the appointed time and the checkout/ checkin process was very fast. The attendant was informative and friendly

BRIAN PALMER 
Rating:
4.0

Customer did not leave a comment.

Darren LaBean 
Rating:
5.0

Customer did not leave a comment.

Tyler szmydt 
Rating:
5.0

Customer did not leave a comment.

Pam Pope 
Rating:
4.0

Mr Poston was helpful when we needed to get a trailer instead of the original tuck.

Elizabeth Roberts 
Rating:
5.0

Customer did not leave a comment.

Joan Pedersen 
Rating:
5.0

No improvement needed

Patrick Vernon 
No reviews have been submitted for this location.

Additional Services at this Location

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