They made sure that the vehicle was safe to drive and ready for our use.
ROBERT DAVIS
Customer Reviews for Postons Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and professional.
Donald CurrieNone
Harry SchaefferMy problem was not with the location but the truck. No way that truck is a “gentle ride”. You think roads are smooth, but in a U-Haul you can feel every bump and seam.
John SteinVery friendly and accommodating. Would rent from them again.
Matthew TalbotNothing!! Excellent
Jason StephensThe reason for 3 stars is the 2 hour delay due to trying to get the keys for the truck... I will never do a rental over the phone again...And then upon returning the truck the same grueling mess again...Everything from taking multiple pictures...recording millage and pictures of everything on the truck...I have rented multiple times from Mr Poston....They are very efficient and kind!!...But this technology system is the worst!!
Kathy L WebbI was not there very long, but the gentleman working there was nice.
Timothy MoyerHonestly nothing. We rented a truck and trailer and they had it hooked up and facing the street to pull out easier.
Salem MochowGreat service already!
DAVID NaborsI can honestly say that Postons in Cookeville is the only U-Haul location where every time I rent a trailer the tire pressure is correct! it's the little things that make a huge safety difference. Thank you Postons.
Joseph CoyleNothing
Kevin OwensWrong truck at pick up location. When called and spoke to rep regarding reservation was given inaccurate information and charged more.
James CullenThey was a ready location to find, plenty of room for equipment,
DANNY LONGThe location was easy to get to. The gentleman I rented from is a man of few words but was kind and got the job done. Everything was quick and I was able to turn the truck back in much earlier than expected. If I need another, I'll be sure to call them up.
Keisha LongwellConvenient for my location
James JonesNothing to improve,the best agent in Cookeville! Always has equipment when my business needs it,
DANNY LONGGreat place to rent a U-haul. Great and easily found location.
Dewayne DrydenJEFF is the Best He Will Show you Everything About the Truck I Will ALWAYS Rent Uhaul At Jeff .S
jerry meadowsSeriously, years of experience.
Patricia BantaWent out of town but could not drop off truck in another town , he said it has to come back here
Dennis PelletierThe manager was very friendly and helpful as always, I goto him every time I need a trailer or truck
Daniel DewbreyGreat experience, very easy to reserve and the truck was sitting there ready for me when I got there.
ALBERT CURTINDALEExcellent customer service, very pleasant to deal with and very helpful.
melissa dunnCustomer service was excellent. Love this place. All were so helpful and kind.
Andrea Rich CiambrielloGentlemen he was so helpful thank you so much
YILDIRIM KAVUKCUThe first truck wouldn't start, but they quickly got me a different truck.
Cody HolbrookGreat product, great people, I will definitely use again if need be, thanks again
Jeffrey LoucksJEFF WAS THE BEST
jerry meadowsVery friendly gentleman who makes you feel welcome and appreciated.
Joel UrbanikReally wish the 10 footer had cruise control And a ramp!! but otherwise was great.
autsin greerMinor issue with ignition key but able to complete work and return.
Richard LivingstonI still have not received my refund for the deposit
Denise MapesGreat experience, every time. Thank you Postons Automotive!
Paul SjoerdsmaI was originally scheduled to drop off at Smart Storage located at 690 S Jefferson Ave in Cookeville, TN but I could not find this location. It is hidden behind a strip mall and there is no decent signage indicating a UHaul facility. Very frustrating experience at 9pm . . .I had to take it over to Postons, instead.
Tim RichardsonGreat customer service.
Renata Tippettgreat man kind and courteous
ISERN borgesNothing! They are great folks & make it so simple.
JAMES ALGERJust keep up the great work
Gary CanfieldNothing. They were awesome!!
Mark KoenigOther than the blankets and having to travel from Benton to Conway to get the truck, the UHaul moving experience was excellent once again.
DAVID KERSHAWOverall average for UHaul. Used this location twice. Both time the check out process took a long time. No one in line this time, pre-registered and it still took 35 minutes.
David WallaThe rental was very easy, no hassle. The vehicle was ready at the appointed time and the checkout/ checkin process was very fast. The attendant was informative and friendly
BRIAN PALMERMr Poston was helpful when we needed to get a trailer instead of the original tuck.
Elizabeth RobertsNo improvement needed
Patrick Vernon