Customer Reviews for Postal Place
(U-Haul Neighborhood Dealer)

103 reviews

3520 Sugarloaf Pkwy Ste F03   Urbana, MD 21704

(301) 874-2332

Office Hours

  • Mon-Fri: 9 am–6:30 pm
  • Sat: 10 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 874-2332

3520 Sugarloaf Pkwy Ste F03
Urbana, MD 21704

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6:30 pm
  • Sat: 10 am–3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Conner Phillips 
Rating:
4.0

Customer did not leave a comment.

Peter Shubiak 
Rating:
4.0

Everything was on time, plus I was able to pick it a little early do to having the day off Thanks uhaul!

ANTHONY LABONTE 
Rating:
5.0

Easy the way I love it tks

Matheus Viana 
Rating:
5.0

Customer did not leave a comment.

Oswald Backus 
Rating:
1.0

26.00 for gas is highway robbery

CHARITY STEFANIE 
Rating:
5.0

Customer did not leave a comment.

Barbara Hurst 
Rating:
5.0

Customer did not leave a comment.

Lawrence Bryant 
Rating:
5.0

Customer did not leave a comment.

GLORIOSO M SANTIAGO 
Rating:
5.0

Personnel were very helpful and knowledgeable.

TOM Monahan 
Rating:
1.0

I drove a grand total of 21 miles and I had to put in 10 gallon of gas.. not sure if the math was right.

Rinosh Dantis 
Rating:
4.0

The cab of the truck had mud on the floor. Otherwise, it was clean and operational.

ELIZABETH STOGDEN 
Rating:
4.0

Customer did not leave a comment.

Ravindra Kodali 
Rating:
2.0

Small shop, hard to find entrance, woman at counter had no idea what I was talking about when I asked for my U-Haul keys. It took a few minutes showing her my emails for her to "remember" she had the keys.

Hannah Stocker 
Rating:
5.0

Customer did not leave a comment.

Jihyun Lee 
Rating:
1.0

Communicate better about changes to reservation including operating hours of location being reassigned to

Aleksandra Janhunen 
Rating:
4.0

Truck could have been swept cleaner inside

Cindy Whiteis 
Rating:
5.0

Customer did not leave a comment.

Tammy Tran 
Rating:
5.0

Customer did not leave a comment.

CADE HALLE 
Rating:
3.0

Customer did not leave a comment.

Horacio Daher 
Rating:
5.0

Customer did not leave a comment.

tae kim 
Rating:
5.0

The truck was clean for the most part but there were a couple bottle caps, small trash in the back

Michael Sloan 
Rating:
5.0

Customer did not leave a comment.

J HALE 
Rating:
4.0

They almost gave my truck away to someone else even tho I had registered due to a website error, I assume. An easy solution would be giving a call to the person registered before giving away the truck. The personnel was great after solving the initial issue and helped me get set up!

ANA FLIPOVIC WINDSOR 
Rating:
4.0

Customer did not leave a comment.

Mani Alalasundaram 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BOLZA 
Rating:
5.0

I had ordered furniture pads but they did not have on hand. Later they had forgotten to remove them from the contract and called me asking where they were. Aside from that issue everything went smoothly.

William Bolza 
Rating:
3.0

While I was advised I needed to pay more for mileage, $13, I simply paid as my experiencing with picking up the truck was a nightmare. Originally, suppose to pick up rental truck in Chester, MD near my home in Queenstown, MD but ended up going to White Plains, MD to pick up truck. Traveled from White Plains, to Queenstown and then Frederick, MD - one way rental. Drop off at the 'Postal Place' in Urbana was easy and I do business with this company for postal service and printing and my experience has been very favorable. Folks that work there are professional and eager to help.

Jennifer Cason 
Rating:
2.0

Customer did not leave a comment.

Michael Seidl 
Rating:
1.0

Customer did not leave a comment.

Olufemi Oluwalana 
Rating:
5.0

Customer did not leave a comment.

ROBERT Morris 
Rating:
1.0

Spent 30 minutes driving around the parking lot while on hold with U-Haul customer service after a day of moving, and never found the drop box for the key. There isn’t even any signage explaining their affiliation with U-Haul. Customer service ended having me drop the key off in their mail slot. U-Haul should establish some standardized requirements for their affiliate companies.

Christopher Weill 
Rating:
2.0

We reserved a truck online but that we needed for Saturday which was the only time that we can get all of our stuff out. We reserved a cheaper truck but had no choice but to take what they had left for us and we had to spend $75.. we only had to go 14 miles we should not have had to pay more than the original price that was quoted

Tameka Green 
Rating:
1.0

Charge me for things I bought. Also provide me with equipment that I did pay for.

George Evanshaw 
Rating:
5.0

Customer did not leave a comment.

Timothy Herzfeld 
Rating:
4.0

Ensure the opening time matches earliest pick up time at facility. I scheduled 9AM, and the facility didn’t open until 10AM. Lady at center promised to work switch the pick up time to 10AM so that I return next day at 10. But couldn’t.

Ekpenyong Ekanem 
Rating:
5.0

I was able to walk over. The staff is always extremely friendly, and helpful.

Timothy Herzfeld 
Rating:
5.0

Make sure the mileage is correct for the next renter. The truck i tented has higher mileage than reported and they couldn’t change it. Now I’m fighting to get my bill changed.

Erin Roelke 
Rating:
5.0

Customer did not leave a comment.

Bonnie Huott 
Rating:
4.0

Make sure the extra things are available...there was no appliance dolly. However this was refunded to me.

Karl Samuels 
Rating:
5.0

Customer did not leave a comment.

Shawn Weiksner 
Rating:
2.0

Dropped off after hours. It was not clear where the key needed to be dropped, there was nothing stating on the window that postal place works with U-Haul. Ended up having to drive back the following morning to turn in the key.

Katharine Waybright 
Rating:
3.0

First I am informed that I have to return the truck in person during business hours or there would be an extra charge. But when I return the truck in person, I am told by the clerk it has to be self return. I could have done that without anyone being there and I would have saved me a lot of inconvenience. Suggestion: Inform the customer beforehand that the drop off location requires self check in and what’s required regarding photos. Do not charge extra for after hours drop off if self drop is required.

Leesa Shem-Tov 
Rating:
2.0

The keys were not in the car at 9am, when pickup was requested. They were in the office, which opened at 10am. It took several phone calls, including one with the office attendant, in order to finally get me on the road at 10:30am.

Hugh Livengood 
Rating:
1.0

Worst experience ever! I was reserved a truck at another location which did not have a truck and rescheduled two hours later to postal place at 9am. They did not open until 10am which I was stuck waiting outside due to being dropped off. I got the truck it was parked behind a giant grocery with the door unlocked and key under the seat! The key was missing/stolen and I was forced to wait another two hours to transfer vehicle ID# to my reservation. Both vehicles were filthy, Smokey, and full of dog hair. Also I had 3 movers on hold for 5 hours I had to pay for to sit and wait for me on the clock. After 6 days the field manager Kevin called and refunded and made it right. My recommendation is to always try your hardest to rent from a uhaul store not an authorized dealer. I would not recommend postal place in Urbana to anyone. Hope this helps.

max golobo 
Rating:
5.0

Customer did not leave a comment.

HYENNEH OUTLAND 
Rating:
4.0

The girl at the desk had several issues processing the pickup. She was friendly but it seemed as though she may need additional training on how the process works.

Jay Booker 
Rating:
4.0

Customer did not leave a comment.

Eugene Goodman 
Rating:
3.0

Customer did not leave a comment.

daniel shapiro 
Rating:
1.0

The gentleman there was barely trained. Contract showed full tank of gas and when we started the truck it was down over a quarter of a tank. He wanted to recharge our credit card to correct and when we said "No" he simply wrote his name on our contract, per the owner of the store, to have the receiving end call. We took a picture to show as proof. Contract time showed as 12:49. Went to drop of truck, at another location, for them not to be able to receive it (at 3:12) because the truck never showed as dispatched. Multiple phone calls from the receiving location, us (the customers), in addition to uhaul customer support and finally at 5:04 the truck was able to be checked in. Gas never corrected so we were charged an additional $14(and change) because we filled tank to what it was when we received it(per the photo taken at time of pick up) and not the full tank that should have been corrected. Spoke with the owner of this location who when he thought he was dealing with the receiving end was BEYOND RUDE & BERATING but quickly changed his demeanor once I pointed out that he was talking to the customer.

Robert Bradley 
Rating:
5.0

Customer did not leave a comment.

Shannon Hopkins 
Rating:
4.0

Not much to comment. After hour drop off.

Jong Shin 
Rating:
1.0

I completed the express checkin online and when I arrived to this facility, it took 45 minutes to finally get the truck. I was the only customer. There systems were down and they didn't have the password to get into the database to check me out. I reserved a furniture dolly, but they didn't have it and instead was given a utility dolly. Paid $7 that I didn't use because it didn't help with my move of a large furniture item. Then I discovered when arriving to pick up a large storage unit that there was no ramp on the truck. Terrible experience from beginning to end.

Amiee Aquino 
Rating:
5.0

Customer did not leave a comment.

Ulises Gutierrez 
Rating:
1.0

The guy (owner) who answered the phone was very rude. No help. I had to call twice before the guy to finally cleaed my rental. I will NEVER use the services in the Urbana location!!!!!

Charles Song 
Rating:
5.0

Customer did not leave a comment.

MARVENDA SCOTT 
Rating:
5.0

Help to installed the trailer in the truck

Sergio Castillo Pineda 
Rating:
2.0

The location was difficult to find. There was no signage at all ant the trucks were parked behind the store. The attendant didn't have a clue how to use the software. A dolly and blankets were added to the contract that I didn't want. After 20 minutes of him trying to remove them unsuccessfully, I agreed to pay for them. Then he told me they didn't have any blankets. So I paid for blankets that I didn't receive just to expedite the transaction. This also caused a problem on the drop off because they expected me to return blankets that I never received in the first place.

John Pizzo 
Rating:
5.0

Customer did not leave a comment.

EDDIE IONNI 
Rating:
5.0

Customer did not leave a comment.

Brian Lowell 
Rating:
1.0

I was WAY over charged and claimed I had the truck for over 4 days. When I asked for a receipt upon return I was told I would be emailed one but never did I think that I would be way overcharged!

Monica Minaya 
Rating:
5.0

The inventory limited to 3 trucks the same size or too big. Would be more beneficial and satisfactory for clients to have more choices.

JOHN CRUZ 
Rating:
5.0

Inventory selection is limited to two or three trucks. Perhaps more types of ducks and other vehicles will be more helpful.

John Cruz 
Rating:
3.0

They need a U Haul sign outside of business so it can be found easily

David Hald 
Rating:
5.0

We had such a great experience at Postal Place, primarily because Faisal was super efficient and amazingly accommodating. Everything was ready to go on time and we had several questions which he was able to answer in great detail. He went above and beyond to make sure we had a smooth rental experience.

Kelsey Wiltrout 
Rating:
5.0

My rerouted location was far away and ate up most of the mileage that was precalculated for me.

Sean Purcell 
Rating:
5.0

Customer did not leave a comment.

Marvin schwab 
Rating:
5.0

Customer did not leave a comment.

Ralph Mobley Jr 
Rating:
3.0

Convenient, but small UPS store that also services UHaul. Nothing wrong, but just not as easy to bring in a big truck.

Eric Lester 
Rating:
5.0

Great experience! Nice people! Great location as well. Saved me at least 20 miles worth of driving to the next closest store. Will definitely use them again!

John Cosenze 
Rating:
5.0

Nothing.

Jeffrey Kennedy 
Rating:
5.0

Nothing to improve. Excellent location with excellent customer service.

AMJAD ALI 
Rating:
4.0

Customer did not leave a comment.

Marvin schwab 
Rating:
2.0

This is a portal location and uhaul is not the main business. The person on duty was nice but not familiar with how to do things- was by herself and had many non uhaul transactions to take care of.

Jean Lamb 
Rating:
4.0

Customer did not leave a comment.

Kathryn Gerrish 
Rating:
5.0

Customer did not leave a comment.

TRACEY PENNETT 
Rating:
5.0

It was a smaller location with more services so it was clean for the type of business.

TRAVIS TABON 
Rating:
5.0

Very Very nice customer service!! He came in on Memorial Day just to allow me to rent the trailer. He was very respectful and helpful! A great experience from this vendor, overall.

Alexandria Skellie 
Rating:
5.0

Service was excellent!

james mason 
Rating:
1.0

Customer did not leave a comment.

Dr Jabbar Burke 
Rating:
1.0

He told me one price and after the fact charged me more money which was not correct. I will be contacting my financial institution for a chargeback

EDWARD S HANSON 
Rating:
5.0

Customer did not leave a comment.

Roy Rahmati 
Rating:
5.0

Customer did not leave a comment.

kim lucas 
Rating:
5.0

Thank-you for everything. If I need to use this again I'll know where to go.

REBECCA LYNN 
Rating:
5.0

Great!

Faisal Dasti 
Rating:
3.0

Customer did not leave a comment.

William Knowlden 
Rating:
4.0

Great experience. The young lady was very helpful and it was quick.

JOHN LAWRENCE Everett 
Rating:
4.0

Customer did not leave a comment.

Mitchell Berger 
Rating:
3.0

Location was very hard to find.

Juanita Cowgill 
Rating:
1.0

There were no visible signs for Uhaul at the drop-off location.

Sandeep Nandal 
Rating:
5.0

Customer did not leave a comment.

Nader Namazi 
Rating:
5.0

Customer did not leave a comment.

Margaret Martinez 
Rating:
5.0

Customer did not leave a comment.

Sebrina Valle 
Rating:
5.0

Great experience

Faisal Dasti 
Rating:
3.0

I WASN'T SURE OF THE LOCATION BUT AFTER TALKING TO AN OPERATOR, I HAD THE RIGHT LOCATION. IT WAS JUST IN A STRANGE PLACE

APRIL JOHNSON 
Rating:
3.0

There was a lot of confusion about the reservation that I made online. We had to place the order again and I was at the pickup location for about an hour. The associates helping me at the location were very nice though.

AMANDA ESPERSEN 
Rating:
5.0

They do not accept trailer returns at this location. FIX THIS. I should have never been allowed to set my drop off location here. The person was nice enough to not make me take it elsewhere.

Sam Harris 
Rating:
2.0

This location does not have room to keep extra moving supplies. Uhaul was the one that contacted us about the change in location of truck pickup and assured us all the moving blankets, wrap etc would be there. They were not. The owner was apologetic enough but the person that referred us to new destination should have checked out before assuring customer all needs could be met at new pickup location. I had to stop by original pick up location to pick up the supplies. No discount or anything offered. Manager did seem concerned about change because he had truck , but I am sure that is because he was out truck expense money. NOT customer inconvenience or service concern.

PATSY WILLIAMS 
No reviews have been submitted for this location.

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