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Coreen C
Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience with this company has been an excellent five star rating
maria cI had a wonderful experience! The attendance was professional, organized, and efficient. A very kind gentleman.
Cindy SAlways kind
Catherine COur UHAUL truck was super easy to rent at an incredible price of just $19.95 per day. Our truck was ready at 9:00 AM sharp clean and gassed ready for use. Drop off the next morning was simple. Highly recommend this UHAUL rental service.
Melissa Kclean the vehicle between each customer use.
Monique AThis was the PERFECT rental. Everything worked as hoped for. I will be using this location again, for sure.
Grant GI’ve used this location twice. Twice I was charged for something that didn’t occur. I even told the Pickup location to make sure they had their counts right because the prior time the drop off location fabricated a story on missing blankets. Sure enough, $40 charge for an unsubstantiated reason. Clearly U-Haul should not be operating with a location whose objective is to charge clients first even if it’s fraudulent. I’m as honest as it gets and I’m convinced you have a fraudulent location. I won’t use U-Haul again for this and it’s ashamed for locations like the Rosemead location.
John HExtremely friendly and helpful. I appreciated their kindness, especially after a long move. They even came out to the parking lot to tell me where to park the vehicle instead of us driving around trying to find a “normal” parking spot.
Lisa ZAir conditioning and Truck was not working. We waited for a about 10 minutes after a reservation time.
Richard EPerfection - clean and full of gas 😉
Nancy RXxxxx
BRYAN MI would never refer l Uhaul to anyone! There are so many hidden fees and the car smelled like sweat! How is it logical for any business entity to charge someone 20 dollars on a car and then 20 more dollars additionally to use the car?! I will rather go out of my war to warn people not to use Uhaul for anything! I basically had to pay 55 dollars to pick up a couch that I was getting for free. Excellent way to get scammed! Horrible business!
Mahdia ATook to long to pick up the equipment pushed back my timing. i’ve used other locations and have never had this issue
destiny ceasy pickup once you find the place!
Deb LA drop box possibly
LEA TThe whole experience was quick and easy. Thank you to the employee who came outside and showed me where to correctly park the vehicle.
Emily BGood
Daryoush SOther than the windshield being extremely dirty the van was fine. Ran well and was easy to drive. However, the maintenance light the tire sensor was on the whole time and I was unable to clear and confirm starting mileage. Check engine light on the whole time. Staff was nice and helpful.
Carolyn YVery friendly customer service. Thank you!
Christena YThe staff was very friendly and the location was very convenient, but the truck that I was given was very dirty and had broken pieces in it. There was trash inside the cab, it had panels that would fall off when you opened the door (which you also had to slam to ensure it closed properly), and the headlights knob was completely missing. Literally, there was an empty hole where the headlights knob should have been to turn on the lights. Additionally, it was very dirty inside the back of the truck. Also, I called to ask if I could keep the truck and extra day and I was told that someone else had it reserved for the morning, which I understood, but I was then told I could return the truck later on that evening. I thought that was nice of them, but I was never informed that I would be charged for an entire extra day. If I would have known that I would be charged an additional day for keeping the truck a few extra hours, I would have never kept it and I would have returned the truck on time. Ultimately, I really like the location and I would use it very often if there were better trucks and any additional fees were shared ahead of time.
Andrew GNothing more needed to improve you guys rock thank you so much.
MICHAEL NSuper easy rental process. Great. Value!
Robert GThe person who checked in my info was so kind and explained everything nicely. Upon my return, the app had an error message. So I would recommend fixing the app because that was stressful.
Eloise Jnewer truck with electric windows, better fuel efficiency
ERIC PFriendly staff. Overall great experience.
Pet SFor the most part, the rental went well, but there were two issues. The reservation was never added to my account in the U-Haul app, despite my calling corporate twice to resolve, so I had to call corporate again when I got to the location after hours in order to get the reservation to show up in the app so I could check out online. I was on hold for 40 minutes before finally being helped. The other issue was I was charged for fuel, despite returning the truck with exactly the same amount of fuel as when I picked it up. Fortunately, I took a photo of the mileage and fuel gauge when I dropped it off, and the rep at Postal Annex was very helpful with removing the charges after I sent him the photo. However, I should not have had to do all of that in the first place to be properly charged.
robert jThank you for fast service 👍
zorik sThe manager made sure to charge me for absolutely everything he could. I made one 20 mile round trip, and I was charged over $20 on gas for less than a quarter tank in gas. He said he was doing me a favor by not charging me for refolding blankets?? WHAT is the point of using UHaul when I might as well get movers and pay the same. Utterly unpleasant customer service. A refusal to give any reduced prices or discounts. I will never use uhaul again - obviously people who use uhaul are unable to pay movers. What’s the point when we’re gouged by the prices? Never again.
Claudia MReserved dollies to find out they didn't have any available.
Luke RI really appreciated the gentleman there who let me just drop off the keys when I was returning it and be on my way. Thank you!
MARGOT KCustomer service was great!
Stephanie SParking was limited and spaces small
Dale SGreat location. Max was extremely helpful. Vehicle was as promised and in great condition. Easy pick up.
Bryant TThe owner of the business at drop off did not know I was dropping off the truck. UHAUL did not notify him and he was very confused.
Andres LThe vehicle we rented was in need of maintenance. It was clean inside and out but it felt like the transmission was slipping at low speeds. It was actually a bit scary to drive this.
marlene sExcellent service and value. I'll be back! Thank you very much.
PAUL RThank you so much!! It was the easiest experience ever
Peter EThe whole experience was easy and the people there were very friendly and helpful.
Gregory Pnice staff thanks
Grant KThe truck was making noise the enter route about about 1.50 hours and called the location 3 times but they kept ignoring me.
adjovi Camazing service. no complications and prompt responses online which made everything go smooth during my move. super happy with everything.
Emily JVery good customer service Fast and precise
Masoud PPerfect!
BRUCE DThey marked paperwork as 1/2 tank, bit was really just past 1/4. Disappointing as I returned car with solid 1/2 tank. Truck drove great and overall very satisfied.
Michele VI am writing to complain about my rental. The uhaul facility I picked up from was very poorly run. I had to ask one of the employees to come out 3 times to look at the dent on the door of my rental. I tried uploading a picture of the dent to the webpage, but the webpage would not let me continue beyond confirming I rented a dolly. So I asked the employee to come take a look at it. They made note of it, but when I got to my destination and turned it in , they charged me for the dent. Please refund me the charge for the dent as it was already there when I picked it up and did my due diligence to make note of it. The website did not work or allow me to make note of it. Attached is a picture of the dent from when I picked it up. Please see attachment Again, please refund my card the $199.39 charge for the dent that was already there. Thank you,
Richard TI guess I should have noted the mileage on the vehicle. Since door step to door step was only 475 miles. My final invoice was marked I drove 241 miles over the allowed 564. There is no way I drove 805 miles. Can't verify the mileage, just got screwed out of $241.
Bruce MThe COLD A/C went out during use and it was a hot day. The vehicle provided needs a wheel alignment due to poor straight line drivability. Vehicle was mainly found clean, but not sanitized before or after and that should be a requirement during a pandemic - lifted restrictions or not.
Frank SMax and his wife are very. Personable and responsible.
Richard OThis is a small store and it is difficult to find while driving. It is recommended to have Uhaul sign on the side of the road for customers to see.
Martin PAmazing service, Max was excellent, helpful. Couldn’t ask for more.
hanan bI had a reservation and booked 2 dollies and blankets and went to pick up the truck early this morning before opening to move and equipment was not there.
Nicole GBetter maintenance of the Van.
Perry CExcellent customer service and equipment. Thank you very much!
PAUL RI also appreciated the crew of two that you recommended to help.
Fredric BExplain in location info that the U-Haul guy Shares office space with other businesses
James H