Smooth Rental Process with the Postal Annex team :)ALEJANDRO R.
Customer Reviews for Postal Annex
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
will rent at this location again for sure !MICHAEL R.
nice rental experience!!TRAVIS ALFREDO D.
Truck's brakes were questionable at best, brake light came on and then went off. Truck seemed like it hadn't seen a mechanic in a very long time. Truck wasn't clean. This carson city location was great and staff was very kind.DUSTIN DEAN M.
Have the truck at least swept out & clean inside. Who ever had the truck before me left things in the cab, behind & under the seats.BONNIE ELIZABETH B.
El cliente no dejó un comentario.PATRICIA CATHER V.
El cliente no dejó un comentario.ROBERT STEPHEN W.
17' truck had never been wiped down, steering wheel left black marks on my hand, had to sanitize it myself. The Drivers seat was NOT adjustable, it was stuck all the way forward. It could not be adjusted. Only thing to do was to lay back the back part. It was terrible, it was $150 that was badly spent, from now on I will Never us UHaul. You should rename your company Pay Us & you Clean & Repair it!DJ D.
El cliente no dejó un comentario.KATHRYN MARIE D.
They close up at 5PM during the week and 2:30 PM on Saturday. If you check out a truck that requires you to return it after hours, go to a different location. Closing early makes it real inconvenient, especially when you have trouble with the rental.ROBERT H.
El cliente no dejó un comentario.THOMAS WAYNE M.
another great rentalRICHARD G.
Truck was not clean but performed perfectly.EDWARD R.
El cliente no dejó un comentario.ERIC ALLAN F.
Great place to rent your truckRICHARD G.
excelente ubicaciónDEBORAH LYNN N.
El cliente no dejó un comentario.MICHAEL S.
Postal Annex staff were so nice and helpful. Very Pleasant! Christi at the Williams Street Carson City site was beyond rude! She needs customer service training. I went there for my reservation and she was a bitch saying we don't have one for you. I showed her my res. # and she continued being rude... nope nothing here for you. I left and called. Spoke to a gentleman that found my reservation. Give him her job!LISA VALENTINE S.
El cliente no dejó un comentario.KATHLEEN JO S.
El cliente no dejó un comentario.AKEREI L A.
El cliente no dejó un comentario.RICHARD G.
Owner was a delight to work with.ANDREW G.
Courteous and very helpful. Equipment was excellent.MERRILL EDGAR M.
Truck was in excellent and preformed very well. Customer service was also excellent from owner/manager.Kurt W.
My reservation is for a truck 31 miles away in Sparks Nevada I don't believe I received any concession from U-Haul from you having to travel 31 miles to pick up a truck and drive back to my original location which was a mile from where I had to pick stuff upMIchael M.
Very professional! Showed up before time and was well prepared to execute my rental . They were closed and she came in purposely for my rental !JAMES D.
El cliente no dejó un comentario.shannon T.
awesome place for a rental!!CLIFFTON J.
Exceptional service!! James went above and beyond our expectations. Wish we could have stayed in the beautiful Carson City area to continue patronizing his business!LLOYD KEITH S.
El cliente no dejó un comentario.KATHLEEN SUE S.
Stay open till 7pmPam A.
Reserved a vehicle and it wasn't available. Had to wait 1.5 hours. Then the gas gauge was listed lower than on the contract. The vehicle was dirty. I reserved a dolly and blankest those weren't available.Hendrik K.
The postal annex is busy location and parking is uncertain. Had to park the 26' truck and autohauler in a store lot to go in and find the desired location.Robert K.
El cliente no dejó un comentario.Gary H.
El cliente no dejó un comentario.Beverly A.
Service was great and and very helpfulBLAISE ERIN S.
El cliente no dejó un comentario.NORA Y R.
El cliente no dejó un comentario.Brandy C.
There is absolutely nothing you should change. Every person associated with U-Haul was very kind, courteous and exceptionally knowledgeable. Thank you U-Haul for making a difficult move effortless.JUDITH ANN R.
Great place to rent a truck - owners took are of us 100%.JASON F.
Easy rental process :)TRAVIS PAUL C.
Friendly, convey and customer-aware. Great option!CAREN C.
GraciasPAMELA JEAN A.
easy rental process :)RALPH EUGENE S.
Great place to rent a truck ;)MATTHEW DYLAN L.
great place for your rental very quick and easy !!CODY M.
El cliente no dejó un comentario.ANNE S.
The line was going out the door. You need more help at this location, but the girl was good.GARY G.
El cliente no dejó un comentario.JOHN ROBERTSTEVE G.
El cliente no dejó un comentario.MARY JANE MAKAYL G.
El cliente no dejó un comentario.BARDIA B.
On 2/24 received U-Haul confirmation of order # 235032457 â€" pickup a 10-foot truck at the Postal Annex at 1:30pm for 3 hours on 2/28. On 2/28 at 12:17pm, Lily from Postal Annex called to confirm that I would be there at 1:30pm to pickup the truck. I arrived at 1:30pm and after waiting 10 minutes, Lily began to process my order. 30 minutes later, I had no alternative other than accepting a 17-foot truck. The 10-foot truck did not exist. Apparently, Lily did check the 17-foot truck's instrument panel for problems that morning. However, she didn't bother to compare my order # prior to the 12:17pm confirmation call with the actual inventory. She couldn't provide any sort of reasonable answer for the absence of the 10-foot reserved truck and the inability to identify this problem PRIOR to my arrival for pick-up. Finally, she offered the 17-foot truck at the same rates as the 10-foot truck, BUT she was unable to make the appropriate rate adjustment to the newly created contract # 89371880. I accepted the erroneous new contract when she advised that she would correct it Monday morning (3/1) and call me to confirm the correction. This never happened and remains PENDING. Lily advised that the was a 10-foot truck available Sunday morning, but it was rented for a trip to California. The 17-foot trucks front-end had a terrible shimmy every time the brakes were applied, especially when travelling over 40 mph. Also, because I was only moving a 10-foot rug and a 7-foot couch, I had to buy rope to tie these items down in the large 17-foot bed. To summarize, it was a bad rental experience and the billing remains to be adjusted. We rented U-Haul trucks for Houston moves about a half-dozen times and never had an issue. For U-Haul's long-term survival, I hope my experience was unusual.RONALD ALBERT L.
El cliente no dejó un comentario.Joseph T.
Maintain a larger Truck inventory (10',15',other) in the Reno-Sparks-Carson City-Dayton, NV area. I needed a one-way rental from Sparks to Las Vegas, but had to drive to Carson City to pink up my 15' truck. Truck was initially reserved and scheduled for pickup in Dayton, NV. AFTER doing an online check-in for the Dayton location, I received a DISTURBING EMAIL asking me to call regarding unavailable equipment at this location. WHAT???? Luckily the Carson City location a 15' truck.Richard C.
El cliente no dejó un comentario.MATTHEW H.
El cliente no dejó un comentario.DON WENDELL H.
El cliente no dejó un comentario.FRANKLIN ROOSEVE R.
El cliente no dejó un comentario.David H.
great place to rent a truck - :)BRYANT P.
El cliente no dejó un comentario.jeanna F.
El cliente no dejó un comentario.Azizullah A.
El cliente no dejó un comentario.MITCHELL PETER K.
There weren't any signs to help figure out where to return the vehicle. We dropped off after hours, so without an employee to ask and no signs, we felt uneasy dropping off the truck until we saw the key drop off box and just hoped we were returning the truck correctly.Michelle D.
El cliente no dejó un comentario.LARRY LENARD R.
El cliente no dejó un comentario.RAYMOND E.
El cliente no dejó un comentario.LARRY LENARD R.
Great place to rent a truck !!MICHAEL ANTHONY C.
Drop off was absolutely terrible. Apparently uhaul does drop off to a phone number. I was not told this when i picked up my equipment. When I got to the drop off I was told I was in the wrong place and I had to drive 1 hour EACH WAY to drop off the truck. This is completely unacceptable. I booked to pick up from a location and drop off to another location and both of those transactions were not as promised. This was the worst rental experience i have ever had and at this point i will never be renting from uhaul again and I will be telling all of my friends this horror story.Michael L.
El cliente no dejó un comentario.PATRICIA ANN I.
El cliente no dejó un comentario.CHRIS CHARLES N.
El cliente no dejó un comentario.TREY CHRISTOPHER D.
El cliente no dejó un comentario.daniel W.
Another great customer service experience. I'll be going back.MIKE S.
El cliente no dejó un comentario.JOHN B.
Great owner and awesome service !!MARK DARROW C.
There was no identifying place to drop the keys off after completing the mobile return. I spent 45 minutes trying to find out where, and finally just locked the keys in the truck. Jot only was finding a key box hard, but the store front for Uhaul wasn't obviously marked. This could be much better done.Daniel H.
El cliente no dejó un comentario.Ralph W.
Great location to pick up U-hauls in this areaWILLIAM E.
Great location good service - :)GREGORY LYN H.
I paid over 500 and Uhaul says i still owe over 400 dollarsKENNITH CHESTER M.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.PAUL ANTHONY C.
El cliente no dejó un comentario.KATIE JULIE F.
El cliente no dejó un comentario.ANTHONY MICHAEL G.
The owner of Postal Annex is an incredibly nice and helpful guy.MARIA S.
My best customer service experience at any U-Haul location.Aaron H.
El cliente no dejó un comentario.SYDNEY KAY H.
Best customer service in Carson City. Way better than the one on hwy 50.JASON MICHAEL D.
Excellent customer service at this Postal Annex location. Owner is very knowledgeable and motivated. Would recommend to others anytime they need a rental.Cullen S.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Clyde W.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Raymon B.
location was difficult to find due to construction. Staff was very pleasant and helpful. However I was told that I could get my deposit I paid in cash when I returned the truck however when I returned the truckI was told there wasn't enough cash on site and that the $100.00 would be credited to my card. After waiting 15 days still no refund. I had to call the main uhaul department to get my refund. still waiting but I received a invoice today stating they have sent it to my bank.Kimberlee B.
El cliente no dejó un comentario.Tamsen M.
El cliente no dejó un comentario.Jill T.