On 2/24 received U-Haul confirmation of order # 235032457 – pickup a 10-foot truck at the Postal Annex at 1:30pm for 3 hours on 2/28. On 2/28 at 12:17pm, Lily from Postal Annex called to confirm that I would be there at 1:30pm to pickup the truck. I arrived at 1:30pm and after waiting 10 minutes, Lily began to process my order. 30 minutes later, I had no alternative other than accepting a 17-foot truck. The 10-foot truck did not exist. Apparently, Lily did check the 17-foot truck's instrument panel for problems that morning. However, she didn't bother to compare my order # prior to the 12:17pm confirmation call with the actual inventory. She couldn't provide any sort of reasonable answer for the absence of the 10-foot reserved truck and the inability to identify this problem PRIOR to my arrival for pick-up. Finally, she offered the 17-foot truck at the same rates as the 10-foot truck, BUT she was unable to make the appropriate rate adjustment to the newly created contract # 89371880. I accepted the erroneous new contract when she advised that she would correct it Monday morning (3/1) and call me to confirm the correction. This never happened and remains PENDING. Lily advised that the was a 10-foot truck available Sunday morning, but it was rented for a trip to California. The 17-foot trucks front-end had a terrible shimmy every time the brakes were applied, especially when travelling over 40 mph. Also, because I was only moving a 10-foot rug and a 7-foot couch, I had to buy rope to tie these items down in the large 17-foot bed. To summarize, it was a bad rental experience and the billing remains to be adjusted. We rented U-Haul trucks for Houston moves about a half-dozen times and never had an issue. For U-Haul's long-term survival, I hope my experience was unusual.
Alquiler de camión de mudanzas en Carson City, NV en Postal Annex
¿Te mudas de o a Carson City, NV 89701? Obtén cotizaciones de tarifas de alquiler de camión GRATIS en Postal Annex. Los camiones de alquiler de
Obtén cotizaciones GRATIS de camión, pickup y van de carga para mudanzas en Postal Annex
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Pickups Trabajos pequeños -
Vans de carga Trabajos pequeños -
Camión de 10 ft De estudio a
dpto. de 1 hab. -
Camión de 15 ft Casa de 1 hab.
a dpto. de 2 hab. -
Camión de 17 ft Casa de hasta 2 hab. -
Camión de 20 ft Casa de 2 hab.
a dpto. de 3 hab. -
Camión de 26 ft Casa de 3 hab.
a casa de 4 hab.
Solo tienes que hacer clic en cada uno de los camiones de mudanza que aparecen arriba para ver las especificaciones individuales del camión, entre las que se incluyen: características de seguridad, capacidad para remolcar, ahorro de combustible y, por supuesto, el tamaño disponible de espacio por camión. Cada camión de alquiler tiene precio individual para ayudarte a ahorrar dinero, tiempo y energía en tu mudanza hacia o desde Carson City, NV.
Alquileres de vans de carga y pickup en Carson City, NV
Los alquileres de van de carga y pickup U-Haul en Carson City, NV son ideales para proyectos de mejoramiento del hogar, entregas y otras cargas pequeñas. Alquila vans de carga o pickups para ahorrar dinero en mudanzas o entregas locales. Los alquileres de vans de carga y pickup son populares entre los negocios locales, estudiantes universitarios y mudanzas pequeñas de casas en Carson City, NV 89701. Nuestras vans de mudanza para alquilar incluyen aire acondicionado, rieles con protección para resguardar tus pertenencias, y vienen equipadas con un enganche para transportar un remolque de alquiler.
Características
- Rieles de protección en el interior de las vans de carga
- Transmisión automática
- Aire acondicionado
- Suspensión para viaje apacible
- V-8 con ahorro de combustible
- SRS/bolsas de aire
Comentarios de clientes
Maintain a larger Truck inventory (10',15',other) in the Reno-Sparks-Carson City-Dayton, NV area. I needed a one-way rental from Sparks to Las Vegas, but had to drive to Carson City to pink up my 15' truck. Truck was initially reserved and scheduled for pickup in Dayton, NV. AFTER doing an online check-in for the Dayton location, I received a DISTURBING EMAIL asking me to call regarding unavailable equipment at this location. WHAT???? Luckily the Carson City location a 15' truck.
great place to rent a truck - :)
There weren't any signs to help figure out where to return the vehicle. We dropped off after hours, so without an employee to ask and no signs, we felt uneasy dropping off the truck until we saw the key drop off box and just hoped we were returning the truck correctly.
Great place to rent a truck !!
Drop off was absolutely terrible. Apparently uhaul does drop off to a phone number. I was not told this when i picked up my equipment. When I got to the drop off I was told I was in the wrong place and I had to drive 1 hour EACH WAY to drop off the truck. This is completely unacceptable. I booked to pick up from a location and drop off to another location and both of those transactions were not as promised. This was the worst rental experience i have ever had and at this point i will never be renting from uhaul again and I will be telling all of my friends this horror story.
Another great customer service experience. I'll be going back.
Great owner and awesome service !!
There was no identifying place to drop the keys off after completing the mobile return. I spent 45 minutes trying to find out where, and finally just locked the keys in the truck. Jot only was finding a key box hard, but the store front for Uhaul wasn't obviously marked. This could be much better done.
Great location to pick up U-hauls in this area
Great location good service - :)
I paid over 500 and Uhaul says i still owe over 400 dollars
The owner of Postal Annex is an incredibly nice and helpful guy.
My best customer service experience at any U-Haul location.
Best customer service in Carson City. Way better than the one on hwy 50.
Excellent customer service at this Postal Annex location. Owner is very knowledgeable and motivated. Would recommend to others anytime they need a rental.
location was difficult to find due to construction. Staff was very pleasant and helpful. However I was told that I could get my deposit I paid in cash when I returned the truck however when I returned the truckI was told there wasn't enough cash on site and that the $100.00 would be credited to my card. After waiting 15 days still no refund. I had to call the main uhaul department to get my refund. still waiting but I received a invoice today stating they have sent it to my bank.
arriba