Comentarios del cliente para Portland Street Service Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Portland Street Service Center

Grado total:

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Douglas T. en

Grado:

There was only one person at the drop off location and when I called from the gas station prior to dropping it off, I was told to park it across the street, because of the size of the U-Haul. When I took the paperwork and U-Haul truck key into the drop off location, I was told to put everything on the desk. I told him that it was full of gas and it had been swept out as required. He told me I was all set and would get an email or a text for the billing. He did not inspect the truck, but told me he would move it soon. Not what I had expected?

chad R. en

Grado:

Excellent Customer Service and spotless vehicles!

Philip C. en

Grado:

El cliente no dejó un comentario.

David D. en

Grado:

Saved about 200 dollars for an 80 mile round trip voyage from my destination site after a 190 mile drive. Frustrating.... again more of a corporate problem....

Steve S. en

Grado:

Telephone UHaul customer service said this was not a 24/7 pick up facility. When I got there they told me it was. Accurate communication from UHaul telephone customer service would have been helpful.

Elizabeth S. en

Grado:

Very unprofessional and unfriendly uhaul dealer

jennifer K. en

Grado:

I Had a great experience with the owner. Truck was clean had gas in it I had no issues what so ever! He's always busy which means he does things right.. He's good at what he does....

Jessica I. en

Grado:

The only issue I had was I ended up an hour after my pickup time and didn’t realize my reservation had expired halfway though my checkin process. As a result it took 20+ minutes to get everything sorted. The video is a bit misleading making it look like 2-3 minutes. The remote validation process was at least 10 minutes. It wasn’t clear that I stayed in the app the whole time I figured the person doing the remote validation would text or call to say I’m good to go. A few of those details can be improved: clarity on what happens if you’re late, more text communication, more clarity on the remote checkin process and what the order of events are during it.

bradley C. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

Trucks were clean. They seemed to be in good mechanical condition. But no idea if well maintained or not, not sure of uhaul definition of well maintained etc.

Matthew S. en

Grado:

I would never recommend this location to a friend. The business was supposed to open at 8 am, he showed up at 11 am. This completely derailed my day and ended up costing me money because I had to cancel the help I hired at my destination. I'm pretty sure he was drunk when he finally arrived. He charged me for things that I didn't get and specifically said I didn't want on the order. I'm uncomfortable with him having access to my credit card number, because I don't trust I won't be charged again or my information stolen. I expect a minimum level of professionalism from UHAUL, this was an unacceptable way to conduct business.

RICKY H. en

Grado:

Asked to have the return destination changed to a closer and more convenient one. He supposedly did that but when I checked the contract before returning it was still the Barnstead location which ended up putting more miles on the truck and getting charged for overage.

Robert D. en

Grado:

Small location in a tiny town in Northern New England - didn't have high expectations - it was a convenient place to drop off the truck. Thank you!

Marie D. en

Grado:

El cliente no dejó un comentario.

Stewart W G. en

Grado:

the u haul truck had 14 miles of gas left in it when we picked it up at Portland Street service center said previous renter failed to put gas in it, almost ran out of gas, put in gas and returned with extra gas

michele M. en

Grado:

He was rude,

Brian W. en

Grado:

El cliente no dejó un comentario.

mark B. en

Grado:

This location is more a filthy auto shop than a queen U-Haul location. The personel was misinformed as to my drop off time. After receiving a call from U-Haul and being told I could drop off after hours, the person that this location told me my drop off needed to be at 12 noon, which had passed, and wanted me to pay for an extra day. I of course refused, noting my conversation with U-Haul, which I believe is archived somewhere in the system.

Kathryn D. en

Grado:

Make sure the keys and equipment is ready to go for people!

tigran M. en

Grado:

El cliente no dejó un comentario.

ryan J. en

Grado:

Fantastic.... Mike was fantastic, great guy to work with. Will be renting from him again soon.

ray C. en

Grado:

El cliente no dejó un comentario.

larry R. en

Grado:

Truck was awesome but too dam expensive. I won’t ever rent one again

Crystal W. en

Grado:

El cliente no dejó un comentario.

MARIE D. en

Grado:

El cliente no dejó un comentario.

Jim D. en

Grado:

on line process needs improvement. Need phone number. No mention of extra miles if you need them. Booked 2pm pick up.Confirmed. Got text for noon!! Location says book on line . On line says book at location!!!!

Christine C. en

Grado:

El cliente no dejó un comentario.

marilyn L. en

Grado:

El cliente no dejó un comentario.

Kevin A. en

Grado:

El cliente no dejó un comentario.

Hiram D. en

Grado:

Our experience with UHaul was horrible from start to finish!

ROY B. en

Grado:

El cliente no dejó un comentario.