Customer Reviews for Port Motel
(U-Haul Neighborhood Dealer)

214 reviews

10134 Hwy 3 RR#2   Port Colborne, ON L3K5V4

(905) 834-0136

Office Hours

  • Mon-Sun: 9 am–7 pm

Services at this Location:

Contact Us

(905) 834-0136

10134 Hwy 3 RR#2
Port Colborne, ON L3K5V4

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nikki Higham 
Rating:
3.0

Customer did not leave a comment.

Tim Graham 
Rating:
2.0

clean the truck. Mud was caked both on the entire floor or the truck. A lame attempt to rinse it out before i took possession. Had to hand dry the entire truck so items could be placed on floor of truck without getting them soaked. Dissappointing for sure

randy mccreary 
Rating:
4.0

Fast and efficient service. Made things easier

Claudette Napper 
Rating:
4.0

Customer did not leave a comment.

Christina Main 
Rating:
2.0

You need to make sure the locations are clear of ice on the property. I as a customer was not happy when the person at this location told me NO IM NOT GIVING YOU THE TRUCK BECAUAE ITS TO ICY. after I already fell on on my back and hit my head. IT WAS A VERY STRESSFUL DAY!!

Anita Bales 
Rating:
5.0

Excellent service

Gurpreet Kambo 
Rating:
1.0

I rented this truck yesterday. The receipt said that the truck had a quarter tank of gas in it. When I actually went to the vehicle it was almost on empty. I filled the truck up back up to the quarter of the tank when I return the truck. I put in $40. When I returned the rental only received seven dollars credit for $40 worth of gas I put in. I feel I was ripped off because $3 worth of gas could not be used in 30 km. It would have helped if the vehicle had the proper gas entered when I rented the truck. I feel cheated.

Lynne Brailey 
Rating:
4.0

Customer did not leave a comment.

Henry Older 
Rating:
4.0

Not have to go inside to the front desk, it felt kind of sketchy.

Francesco Galle 
Rating:
1.0

Customer did not leave a comment.

MD KABIR 
Rating:
1.0

Overall experience with uhaul was not pleasant. Booked a 20ft moving truck 4 weeks before my move date to move 2.5 hours away. Uhaul called me the day before saying they didn't have any in southern Ontario and gave us a smaller truck and small trailer instead. Our stuff did not fit and will have to make another whole trip. I dropped both the truck and trailer off at the location that was on my contract and the staff at the hotel said uhaul changed the drop off location without notifying me. They also had a 20ft truck at our drop off location. I was told there were none in Southern ontario. Would not reccomend uhaul to anyone I know.

Rob Malaguti 
Rating:
3.0

The inside of the cab was dirty. The gentleman (I use that term lightly) who checked me in was very unpleasant. I had ordered some furniture blankets with the rental. He said 'I don't have blankets'. I was moving fragile stuff. I said I would need some bubble wrap then. The bubble wrap (2 small rolls) cost me $14. the whole experience was as unpleasant as him. I ended up returning it using the online return to avoid another encounter with him. Not sure why ha cannot just smile and be helpful.

Patricia Cervoni 
Rating:
1.0

Customer service needs to wake up and pay attention to what they are telling their customers with the correct information. I had to pick up equipment in 2 different cities. Then they give me the wrong equipment.

Diane Matthews 
Rating:
2.0

Make sure you get the pick up date and time correct. Because the date and time for pick up that I had in my email was not the date and time and pick up that the motel had in there confirmation. Mine said 9:30 AM in the motels at 8:30, but the motel was not open until 10.

ERIC MATHIAS 
Rating:
3.0

I wasn't able to check in online so I had to go into the office. The door was closed and the sign said not to knock or ring the bell but I had to anyway. It was not very welcoming. I had to pay much more than I expected. I expected to pay the rental fee and that my credit card would be charged the appropriate amount when I returned the truck but I was charged over $80 right away. I was charged for the safe travel insurance, even though I did not select that while booking online. The truck had someone's dirty socks in the front seat. The website makes the price seem lower because it shows the distance rate in kilometers ($0.84) but you are billed in miles making the rate higher.

Nautasha Hoyle 
Rating:
2.0

Waited 2-4min outside at door for someone to answer. Office person asked me the kms driven and gasoline level. I could have said anything. “The tank is full”. “I drove 155km”. Etc. They seemed perturbed that they had to go out and check the truck, and that they had to get the dolly themselves and wheel it to the office. When I asked for my paperwork for the One Month Free Storage Rental, they were NOT able to help. They told me they knew nothing of it and that I would have to call the office myself. Is that not THEIR job?? If I’m to have this b/c of a One Way Truck Rental, why do I have to chase it down? I left disappointed. And with NO storage rental confirmation. I’m NOT happy.

esther barnai 
Rating:
3.0

Barely helped me looked like he just woke up from a nap

Tyler Haywood 
Rating:
3.0

Have bigger trucks available

BRENDA LANIGAN 
Rating:
5.0

Customer did not leave a comment.

James Madere 
Rating:
3.0

Very friendly and helpful It was a truck pick up and return nothing to really mess up. Location convenient

Sheila Robinson 
Rating:
2.0

The truck was not that clean and the guy was not very friendly.

Phillip Lewis 
Rating:
1.0

When I arrived to pick up the truck it took a long time to find anyone , there was no one to answer the phone I had to walk around to find a man cleaning the rooms to get the vehicle. When I got the vehicle it was dirty it looked like chewing tobacco spit all over the interior. Then there was no gas , I almost ran out of gas getting to the nearest gas station 0 .1 km away . When I got the truck loaded at my house it wouldn’t start , I was on hung up on a few times then got a confirmation by text . A neighbor gave me a boost so I canceled the roadside assistance. I was give. An extension on returning the vehicle the next morning from 9 am til noon . The next morning the truck again would not start , I did the online roadside assistance again and was given a 70 min arrival, that would have made me late for my return , so I called and spoke with a very rude lady ( very rude , it was weird because everyone else I spoke with was amazing) I got the vehicle boosted again by a random stranger, and canceled roadside again . The ride back had the engine light flowing the whole time . When I dropped the vehicle off , I told the information to the man he started the truck once but then it died again . Rough experience, made me late for shipping my vehicle.

Cameron Gooliaff 
Rating:
5.0

I had a terrible experience at Mobile Gas 446 E main st. welland. I called U-Haul and they directed me to this location in Port. The experience was like night and day. This location on HW3 was exceptional. Made the whole process easy and quick. The gentleman that worked there was super friendly and helpful. If/when I need to rent again I'll 100% be going back.

Eric Barrette 
Rating:
4.0

Customer did not leave a comment.

Gary Cooper 
Rating:
1.0

There was no inspection by the uhaul place to make sure the trailer was hooked up properly. Turns out i wasn't able to connect the lights to my vehicle. Bought 2 adapters that didn't work then had to drive it back to the dealership at night. Never even got to use the trailer and now have to pay $300 to have the item delivered. Would not use this location again.

Christine Cooper 
Rating:
3.0

Have more visible Uhaul signage/directions on location

Roselyn Wainaina 
Rating:
3.0

Customer did not leave a comment.

stephen bell 
Rating:
2.0

Customer did not leave a comment.

James Correia 
Rating:
5.0

Customer did not leave a comment.

Tracey Guitard 
Rating:
3.0

The staff at the location need to be more welcoming and communicate better with customers.

BARRY PORTER 
Rating:
5.0

This location was great. I was very disappointed tho as I was left without the truck I reserved and people waiting to help. I had to seek another truck and the last location left me for over 2 hours with no response

Jen Stehlik 
Rating:
3.0

Customer did not leave a comment.

Anna Danielova 
Rating:
1.0

He was rude and told me to just leave the keys he will deal with it later, I told him um no I would like my deposit. He said oh you didn’t use a credit card. I said no I don’t have one, he made me walk all the way back across the parking lot to get the mileage for him. He gave me back 100 dollars cash and walked out of the motel into his home. I think we were done I don’t know. I waited a few minutes then left. My experience was very unsatisfactory, first the flat tire and being set back 5 hours, to the relocation of another truck, to drop off.

APRIL PIKE-POLLEY 
Rating:
4.0

When the truck was returned, it was after hours so we just dropped the key in the Dropbox. Couldn’t be easier.

GREGORYA UGOLINI 
Rating:
3.0

Fix the sunvisor. Clean the inside. Fix the seatbelt attachment. Make sure the office is actually open during the stated office hours (showed up at 6:30pm, it wasn't open, says it closes at 7pm, nobody answered the phone twice). Don't require PHYSICALLY signing paper during covid. Fortunately, dealing directly with this location was 10x better than booking online and dealing with the SHIT uhaul central customer service that fails to call and changes locations at the last minute.

SKYLAR BOWKER 
Rating:
3.0

Customer did not leave a comment.

Tina Triano 
Rating:
1.0

Well. First of all i. Order a truck in. Welland. Then. They took my credit card info. To hold the truck. Not to pay for truck which i wasnt told. Then i received a email. That the truck would be avaible in dunville fri morn at 10 am. I lwft welland and. to dunville. To pull into the parking lot at 1035 am i then received a email stating my truck would be avaiable for pick up at 1130 am in fort erie. Another 45 min drive from dunville . at this point i called uhaul and said like whats going on here n explained my situituon. To the girl. Her name was emily. She was great. She said sir there a truck avaiable in port coloburne for pick up and seeimg since i rented it for 2 days. They were going to give me 1 day for free and add 50 miles for free. I then drove to port coloburne to pick the truck up. The gentlemen there. Said sir your truck needs to be paided for i was like what. Why is there this 134 dollar charge here. He explained thats to hold the truck. This. Gemtleman was great. Very polite. I then called uhaul again. As at this point. Im frustated. Beyomd belive spoke to emily again and asked her. Why there was 134 dollar charge on my credit card. She explained sir. That was to hold your truxk i saod well at this point i dont have any cash. Or. My credit card. Or mt debit card with me. She then got her supervisior. Who was the bigest B@$CH I EVER SPOKE WITH. She told me to get out of her uhaul office when it wasnt hers. It was a motel in port colburne i saod your going to do me like this. I rented a truck gave my credit card info. Nobody informed me it was to hold the truck i expalined with frautration in my voice what do i do now. That i disnt being bekng moeny debit or credit card aith me and at this point im 3 hrs. Behind in moving lomg story short i called a freind to being me cash to pay for the truck. She was institing. That. If i didnt speak to her the way she wamted me to i would have no truxk. So i shut my mouth. She then said if i didnt have the truck back by 930 am my crdit card. Would be deducted another day. She didnt evem give me a full 24 hrs. I moved and had the truck bavk within 4 hrs. I even fill it woth more gas Then it had. Ill never use. Uhaul again. I Will tell all my freinds and family. The exp i. Endured with your services and this supervisior. Wish i would of got her name. Pleease people. Think twice there other companies. That will treat you better then uhaul treats there customers

Jade Parisee 
Rating:
5.0

Customer did not leave a comment.

Jillian Ripmeester 
Rating:
1.0

Customer service agent was rude and snapping at us. Rolling his eyes and obviously being very annoyed we were returning our car there .

Holly Keus 
Rating:
3.0

Customer did not leave a comment.

JOHN HOUSTON 
Rating:
1.0

Reservation was a nightmare. Pick up location changed via phone call 45 min before pick up resulting in a longer drive to pick up equipment. Drop off location was attempted to be changed from our selected site by customer service but we refused as it would have resulted in a 35 km drive to the drop off location when the original drop off location was minutes from our move site. Drop off location personnel didn’t even leave building to assist with trailer disconnect , told to “just park it over there.” Only redemption came in the form of a $50 refund following a lengthy compliant email sent to customer service citing default on reservation guarantee that came with a same day apologetic response.

Mitchell Butt 
Rating:
5.0

Customer did not leave a comment.

Sharon Kindree 
Rating:
2.0

The vehicle had an engine light on. We had to risk loading everything and getting stuck or stranded. Then delaying everything in the event of needing roadside assistance. I had my movers for specific times. I wasnt satisfied leaving with an uncertain vehicle. Also, i find it down right dirty and low that i booked a vehicle in Fort Erie and you provided one (conveniently the only one within many kilometres, yes i called about it) over 30 minutes away while still charging me kilometres.... Thats disgusting and i will be sure to tell anyone i speak to about it how you purposely made me pay for extra kilometers. Theres no reason someone couldn’t have delivered that truck to a fort erie location or you could’ve done something about my milage charges. You had me over a barrel and you knew it and proceeded to take advantage because of that. im utterly disgusted!!!

Jessica Scott 
Rating:
3.0

Customer did not leave a comment.

Joseph Montovani 
Rating:
5.0

Great guy that help me will always go back "Thank you "

Rick Hoyes 
Rating:
5.0

Everything was waiting Fast service both ends

Mike Hopper 
Rating:
5.0

The online payment portal was problematic but rental agent handled it very well.

Isidore Cybulski 
Rating:
4.0

Customer did not leave a comment.

Michael Klauck 
Rating:
1.0

Have a truck at the proper location and time, treat customers with respect and improve communication/availability for contact.

Jessica Dixon 
Rating:
4.0

Customer did not leave a comment.

Jacob Boer 
Rating:
2.0

Inside of the truck was dirty. I had to completely sweep it out on my own.

Kylie Cunningham 
Rating:
5.0

Customer did not leave a comment.

JIM BROWN 
Rating:
3.0

Customer did not leave a comment.

GREGORY CLARKE 
Rating:
1.0

This whole experience renting a truck this time( and I have rented many times) it has been a nightmare. First off I asked to pick up the truck one minute from my house on Kent avenue. I get an email days later telling me that I have to pick it up in port Colborne which is a 50min drive from my house each way. I had to struggle to find a ride there. Who is paying my gas and mileage?? I had called uhaul to try to rectify this and the lady on the other was extremely rude told me she would give me 100 km free and twenty dollars (I have two vehicles driving from port Colborne now costing me gas money) so I said to the lady that it isn’t fair she said rudely that’s what I’m doing and then she hung up on me!!! This is the most inconvenience that U-Haul has put me through. I was under a huge amount of stress that day from picking up the vehicle it put me two hours behind because Kent avenue is a minute from my house and opens at seven and the location I had to pick it up from was not open until nine and the almost two hour drive I had. And the truck as filthy inside the cabin and more so in the back of the truck empty water bottles left behind and used tissue I’m appalled. I rent trucks from you all the time and never had this terrible experience.

Tracy Morgan 
Rating:
4.0

Customer did not leave a comment.

James Allan 
Rating:
3.0

Customer did not leave a comment.

Patrick Johnson 
Rating:
4.0

I recommend Toronto drop off at the Junction depot. There's plenty of room and service was great.

darlene powers 
Rating:
1.0

It’s run out of a shady motel. There was no secure area to do business, people were coming and going.

Robert Barnett 
Rating:
3.0

Would like to know that you can't use debit before hand.

Dezarai McGee 
Rating:
4.0

Customer did not leave a comment.

Linda Gudgeon 
Rating:
4.0

Customer did not leave a comment.

Cris Robinson 
Rating:
2.0

I was charged for extra fuel even though I returned the truck with 1/8 of a tank more than what it came with. I had to complain in order to have the charge reversed - although my complaint was handled very promptly and professionally!

John Bowman 
Rating:
2.0

We were charged a wrong location dropoff fee for no reason

Hannah Fuaco 
Rating:
2.0

I was charged a wrong location fee for no reason.

Hannah Fuaco 
Rating:
5.0

Customer did not leave a comment.

Doug Robinson 
Rating:
5.0

Very clean. Was In and our of there in no time.

Ruth Boyer 
Rating:
1.0

The man I dealt with didn't understand the terms of the one way rental (i.e., that there was no charge per kilometer). He didn't consider my complaint about the leak in the truck nor my report that one bag of packing blankets was not opened/used. The parking lot was covered in ice; very dangerous.

John Bowman 
Rating:
1.0

This man was very unfriendly, no customer skills, no appreciation, no manners, his customer service was terrible. The truck was covered in snow. He tried to charge me twice. I would never use this Location again.

laurie beaton 
Rating:
4.0

Customer did not leave a comment.

Kim Jeaurond 
Rating:
3.0

First Van oil pressure light was on and when we checked oil it was extremely low to nothing on the stick. Trying to get another van we had to wait for agent to call supervisor and that person wanted us to go to another location out of our way to pick up a van, finally rented us another van that was on lot even though they told us there was a problem with that vehicle too which was not true, though we insisted, we checked vehicle over and it appeared to have no problems, it did obviously have an exhaust, fuel issue as there was an odor of rotten eggs while driving, we had to drive with Windows down. Our move was delayed by a hour due to problem with first Van. We did not have van for 8 hours. Time on contract/ receipt was also incorrect. These vehicles need better maintenance, including rear tires, not a lot of tread left. Back had not been swept out/ cleaned. The agent was polite, we know that these issues were not his fault.

Marcia Killam 
Rating:
3.0

No complaints

Joel Kumar 
Rating:
1.0

When I made my reservation I was to pick the truck up in St. Catharines where I live. Two days before my rental I was told I had to pick it up in Port Colborne 37 kilometers away. I had to pay a friend $40 to take me there. Then had to pay $20 in gas to get it back to the level it was when I picked it up

DEAN AUGER 
Rating:
4.0

Nothing worked out very well

mark KOWAL 
Rating:
3.0

We didn’t pick the location our preference was something closer to our home Truck ran fine. Interior was dirty and back pad lock was broken Agent/vendor at location was friendly & courteous

Debbie Truedell 
Rating:
2.0

Went into office which and noone was at the desk. Rang the bell and noone came out of what seems like a live in suite. We had to get the cleaning staff to find the owner and he did not seem enthused to assist us.

Barry Porter 
Rating:
5.0

Customer did not leave a comment.

FRANCIS JAMES 
Rating:
5.0

Great experience

Tara White 
Rating:
5.0

Nothing, very satisfied with my experience.

GAARY GREENE 
Rating:
3.0

2 days before I was to pick up my truck in St CathArines (booked in July) an email was sent telling me you had no truck in St. Catharines & that I had to go to port colbourne You need to have staff to drive trucks to the location they need to be. Instead Ihad to rearrange a work day and spend valuable gas money on my car. When I phoned the 1-800 operator to discuss I found him rude. The truck I picked up had an engine light on which I checked with the owner he ran it through the computer check system but disconcerting none the less. and when I was driving the steering was very loose and at one point let go altogether Not a great way to start a move Further I later discovered the renter put 4:30 down as pick up time when it was 5:45

janet handy 
Rating:
4.0

Truck was working fine. Our rental service was fairly quick and efficient, but looking after the couple in front of us took quite a while. The truck was not swept clean from the previous rental. The preliminary estimate, invoice, dashboard settings, and fuel efficiency sticker on the dash should be in kilometers (litres, litres/km,etc) rather than miles,mpg.

Don Rudiak 
Rating:
5.0

Customer did not leave a comment.

Dwight Airhardt 
Rating:
4.0

Customer did not leave a comment.

judy roversi 
Rating:
3.0

Customer did not leave a comment.

Tony Van Leeuwen 
Rating:
5.0

Customer did not leave a comment.

michael Eisenkirch 
Rating:
2.0

mntce. on the vehicles re: gas consumption was pathetic. U-HAUL needs to be more pro active on the tune-ups etc. I rented a large u-haul truck and drove from Pr.Rupert B.C. to Grimsby Ont....the gas mi. wasn't bad but I had to fill the oil up way to often...BAD ! These are items that management can maintain and give the company a GOOD NAME...merci !

larry tracey 
Rating:
2.0

Give people what they order and don’t make them drive over an hour to pick something up

jennifer sortino 
Rating:
1.0

The owner of this business. Is useless..and he didn't return the entirety of my cash deposit. I had the trailer for literally 6 hours and it was returned in exactly the same condition as when I received it. I highly recommend not using this location.

Matt Czinege 
Rating:
3.0

Unit was not clean, initially the operator didn't think I was at the correct location. Also he didn't check the cargo area ... although it just needed a little sweeping on my part.

Mike Sauer 
Rating:
4.0

Customer did not leave a comment.

Brad Brewster 
Rating:
3.0

Customer did not leave a comment.

Brian Cormier 
Rating:
3.0

They should have walked me to the truck to make sure I knew how to open/close properly. They just gave me the keys and that was it.

Daniel Nasso 
Rating:
5.0

Customer did not leave a comment.

Richard Sherk 
Rating:
3.0

We booked the truck at a specific location, since we wanted to pick it up from there. However, upon arrival we were told we had to go pick the truck up in at another. An extra 45 minutes. If we book a truck at a specific location. It should be there. It’s your responsibility to make sure the trucks are where they should be. Not the customer. And your agents are out to lunch when it comes to explaining anything. They did not offer insurance. So I had to call and argue with an agent to get insurance.

mike MONDOR 
Rating:
1.0

Absolute worst experience... will not recommend this place to my worst enemy. After completing the express check in online it still took me almost 40 mins to get a 5x9 trailer.. I was the only customer there. the rep did not know how to use the computer. Then once we were done they simply pointed across the lot and said "look your trailer there" never came out when I got the trailer, never came out when I returned the trailer.

Scott Forbes 
Rating:
3.0

Customer did not leave a comment.

Robert Bignucolo 
Rating:
4.0

I had to go to another location to pick up the truck but you gave me a break on the mileage...truck and service was excellent. Thank you

Tony Maddalena 
Rating:
3.0

Make sure that when a truck is booked over a month before pickup date that 1 is available in that area rather than having the customer drive 45 minutes away and then 45 minutes back to location it was ordered for.

Rick McKay 
Rating:
5.0

Good. Twice we have gotten U-Haul from there. Although U-Haul is very misleading with their 29$ trucks. In the end it’s over 100$ just to go 25 mins away. Plus gas.

James Lepp 
Rating:
5.0

Customer did not leave a comment.

Lynne Brailey 
No reviews have been submitted for this location.

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