Customer Reviews for Polaris Self Storage
(Distribuidor de U-Haul del vecindario)

1335 comentarios

9630 South Old State Rd   Lewis Center, OH 43035
(1 mile south of Polaris Pkwy on Old State RD)

(614) 985-1569

Location Hours

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sab.: 8:30 a. m. - 2:30 p. m.
  • Dom.: cerrado
Horario especial
  • 4/16/2021: 8:30 a. m. - 3:00 p. m.
  • 4/27/2021: cerrado

Services at this Location:

Contáctanos

(614) 985-1569

9630 South Old State Rd
Lewis Center, OH 43035
(1 mile south of Polaris Pkwy on Old State RD)

Services at this Location:

Location Hours

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sab.: 8:30 a. m. - 2:30 p. m.
  • Dom.: cerrado
Horario especial
  • 4/16/2021: 8:30 a. m. - 3:00 p. m.
  • 4/27/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Due to the current circumstances everything was safe and organized. Great location everything ready as scheduled.

Kenneth H. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA S. 
Clasificación:
5.0

We just dropped off after hours office followed up the next day

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily H. 
Clasificación:
5.0

I was 100% satisfied with the service and the equipment. I will return to this location for my future needs. ¡Gracias!

STEPHEN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

I have rented from Uhaul numerous times and this was the most pleasant and efficient location. The truck was completely filled so no hassle guessing while refilling and it was out front ready to go when I arrived. The staff was friendly and kind and the site was easily accessible.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maggie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON B. 
Clasificación:
5.0

Online drop off was a bit of a hassle with a Safari (iOS) browser. Had to download a second browser to get the location services to work. Otherwise a great experience overall.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOESPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUZ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISHNA CHAITANY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN E. 
Clasificación:
5.0

Keep doing the great work, appreciated!!

Pankaj Kumar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN N. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FARZAT S. 
Clasificación:
5.0

All locations should be as professional and helpful as this one.

Gerald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM A. 
Clasificación:
5.0

Top notch organization !

DANIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franco P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON S. 
Clasificación:
5.0

Fantastic experience! Everything exactly as expected.

ZACHARY U. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL R. 
Clasificación:
3.0

When i pull the ramp out i saw oil in my hands ,so i had to use tissue paper to pull it out and push it back. It was kind of disturbing when you are in a place where there is not water or bountly rolls or clothes to wipe your hands and no way to clean your hands to get that oil off your hands. Please maintain them , clean them when truck is returned, check ramps if there is any oil or dirt on it.

Vijay S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leontine S. 
Clasificación:
5.0

Gracias

Michael J. 
Clasificación:
5.0

The husband and wife were both very helpful.

Steven S. 
Clasificación:
3.0

El cliente no dejó un comentario.

dustin S. 
Clasificación:
5.0

I have rented one of the cargo vans at this location several times in the last few weeks, to pick up a few pieces of furniture I have purchased from Facebook marketplace. The manager at that location (I believe her name is Pam) is awesome to deal with, and the van was impeccable, practically brand new. We will rent from this location again and again.

Bashir A. 
Clasificación:
4.0

The pickup process was way too long. I did everything I could ahead of time and I was still standing out in the freezing cold for 25 mins going through the steps and waiting to be authorized before getting the car keys.

Brian J. 
Clasificación:
5.0

No!

JOSEPH S. 
Clasificación:
5.0

Sara was great 👍

ROBERT C. 
Clasificación:
5.0

Great experience and a great rate! Could not be more pleased.

ZACHARY U. 
Clasificación:
5.0

El cliente no dejó un comentario.

VAN L. 
Clasificación:
5.0

I have rented from U-haul every time I have moved. Everytime there was a dolly in the truck. Tagged for when you are ready to use it. If you use it you pay for it. When moving that dolly was not in this truck. Which made our move more difficult than it should have been. Please put dolly's in your trucks. Other than that there is nothing you could do to be better. Amazing customer service. Good location and did I say amazing customer service?

Benjamin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY W. 
Clasificación:
5.0

Everything was great

Gust K. 
Clasificación:
5.0

Not a thing it was a great experience. Thank you Mike Powell

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MUHIL BABU A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay D. 
Clasificación:
5.0

Easy, quick and good customer service

FRANCISCO C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vincent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bharati Y. 
Clasificación:
5.0

Nothing I can think of at this time.

Domonique W. 
Clasificación:
5.0

I did not like the online check in. I had already submitted my information with the on site office but had to resubmit it again with additional information. The process was to much. It needs to be streamlined since it requires a smartphone. An app that could be scanned, if all your information has already been submitted would be nice. Otherwise everything was great.

Manette C. 
Clasificación:
4.0

dropoff via the online tool was easy to use

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVON H. 
Clasificación:
5.0

a great experience.

Ronald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
3.0

Only complaint was the truck interior of the truck was not clean. Especially with Covid. It was obvious it had never been wiped down. I satirized before and after my trip

Karen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zameer A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

Outstanding please keep it up!

Timothy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik S. 
Clasificación:
5.0

I was very happy with my experience. The van was very clean and easy to drive. The service was very pleasant experince.

KIMBERLEE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

All went well.

LARRY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Venkatesh K. 
Clasificación:
5.0

The process of disputing the condition and taking pics of scrapes and dings is wat too arduous

Michael C. 
Clasificación:
5.0

Great location and easy off hours drop off with account

Leonard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon Z. 
Clasificación:
5.0

I highly recommend it. Great service

Alessandro C. 
Clasificación:
2.0

El cliente no dejó un comentario.

ED T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS N. 
Clasificación:
5.0

Very friendly and helpful. It wasn't the fault of anyone at this location but I had a very stressful and scary pickup experience. I had been told by an employee at a full service location and someone I talked to via the 1-800-GO-U-HAUL number that either a 1-7/8" or 2" ball hitch would work for the trailer I was renting so I used the 1-7/8" I had and within a half mile of leaving the pickup location the trailer fell off the hitch and jerked around the road catching on the chains in a high traffic area. The couple that run this location were very apologetic and immediately on the phone trying to find me a different trailer but were assured that that one had been serviced just prior to my use and that the issue was the ball size and that they had reports of other issues and were no longer supporting 1-7/8". The couple gave me an unclaimed 2" ball someone had left on a different rental and I had a good experience from that point on. No one had informed them or anyone else employed with Uhaul that I've encountered about these know issues and it continues to be relayed that 1-7/8" is acceptable. The issue is known and not being adequately addressed. I don't know the reasons but it is dangerous and completely unacceptable.

Amanda P. 
Clasificación:
3.0

Lots of hidden costs, not happy with that.

Eric K. 
Clasificación:
5.0

The folks are Polaris Self Storage are very nice and helpful! Much appreciated!

Victoria S. 
Clasificación:
5.0

The location was great - it was the online app experience that was lagging. For me, it wasn't user friendly.

Gina S. 
Clasificación:
5.0

The representative who answered my calls was very good and cooperative. She changed my drop off location near to my residence. Thank you so much

Shafiq B. 
Clasificación:
5.0

Pretty easy process, saved a lot of time. Thanks

AMARESWARARAO P. 
Clasificación:
3.0

The truck was supposed to be inspected, but had a nail in the rear tire upon pickup.

richard S. 
Clasificación:
5.0

Everything was great!!

Jessica M. 
Clasificación:
5.0

Rob and Pam were very helpful, and made the experience very pleasant.

Earl S. 
Clasificación:
5.0

Polaris Self Storage location for U-Haul rental is excellent! Location is great, easy access, the owner / staff are absolutely wonderful. I have been using this location about 10 years.

James B. 
Clasificación:
3.0

The customer service employee behaved as if customers would surely bring her cooties. It was a little over the top and there was not easy access to getting to her or to get help. The vehicle was damaged and the app wouldn't work. I gave up on trying to figure it out. Also our vehicle had a bloody towel in it and something splattered all over the ceiling. It was a little gross.

GWENDOLYN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Winthrop W. 
Clasificación:
4.0

Better direction on finding the truck

Jackie O. 
Clasificación:
3.0

I don't think it's typical or acceptable for uHaul staff to repeatedly call and badger the customer “to confirm return time”. I had a documented return time of Saturday at 8. I told them I would have it back by then at each of the 3 phone calls. I moved cross country, I don't appreciate repeatedly being pestered about returning a vehicle while I'm trying to unpack, ESPECIALLY when I have already confirmed with the location the vehicle would be returned on time. Not to mention the confusing return instructions and poor layout of the “parking lot” for return vehicles. Giving directions using “landmarks” that move, like say, a blue trash can, is never a good idea. Please call your location by one name - one caller told me I was bringing it back to Lewis Center, another to Polaris. Just call it by the name on the contract, otherwise you're confusing customers, especially with repeated calls and different names.

Hayley K. 
Clasificación:
5.0

I know this section is for improvements but honestly I just have to tell you how impressed I was! I was amazed how clean the van was, their covid procedures, and kindness. Thank you all for being there for me today to help me move and start a new life!

Julee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW H. 
Clasificación:
5.0

Great experience. First time renting a trailer like this. Owners came out and hooked it up to my vehicle for me. I did have a few questions and they were very helpful and quick to respond. Will look to use this location in the future for additional rentals.

Keith R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather G. 
No se han enviado comentarios para esta ubicación.

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