Customer Reviews for Polaris Self Storage
(U-Haul Neighborhood Dealer)

1,896 reviews

9630 South Old State Rd   Lewis Center, OH 43035
(1 mile south of Polaris Pkwy on Old State RD)

(614) 985-1569

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 8:30 am–2:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/4/2024: 1:30 pm - 5:00 pm
  • 4/9/2024: 1:00 pm - 5:00 pm
  • 5/14/2024: 12:30 pm - 5:00 pm
  • 7/5/2024: 12:30 pm - 5:00 pm
  • 7/8/2024: 1:00 pm - 5:00 pm
  • 7/31/2024: 12:30 pm - 5:00 pm
  • 9/11/2024: 1:00 pm - 5:00 pm

Show All Hours

Services at this Location:

Contact Us

(614) 985-1569

9630 South Old State Rd
Lewis Center, OH 43035
(1 mile south of Polaris Pkwy on Old State RD)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 8:30 am–2:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/4/2024: 1:30 pm - 5:00 pm
  • 4/9/2024: 1:00 pm - 5:00 pm
  • 5/14/2024: 12:30 pm - 5:00 pm
  • 7/5/2024: 12:30 pm - 5:00 pm
  • 7/8/2024: 1:00 pm - 5:00 pm
  • 7/31/2024: 12:30 pm - 5:00 pm
  • 9/11/2024: 1:00 pm - 5:00 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephanie King 
Rating:
5.0

Customer did not leave a comment.

Tony Trubiani 
Rating:
5.0

Nothing to change! Excellent service!

Judy Patterson 
Rating:
4.0

Customer did not leave a comment.

Santosh Bandaru 
Rating:
5.0

Wonderful experience!

Jeremy Conner 
Rating:
4.0

There were items in the side door left from the previous renters. The truck key was hard to turn in the ignition. The truck stalled a few times but managed to get me through my needs.

Donna Bormuth 
Rating:
5.0

Thanks

Alaa Alsulaiman 
Rating:
5.0

Customer did not leave a comment.

Kumar Naidu Pendyala 
Rating:
5.0

OUTSTANDING CUSTOMER SERVICE, THE BEST I HAVE EVER RECEIVED AT A UHAUL STORE. Very attentive, eager to assist and just a wonderful experience, thank you so much!

Joyce Logan 
Rating:
4.0

Customer did not leave a comment.

KAREN COLLIER 
Rating:
5.0

I live near here so when I needed to move my mom into memory care on short notice, I thought I'd give it a try. I was able to rent a cargo van with one day notice. Picked up and dropped off easily, equipment was clean and well maintained.

Terri Fizer 
Rating:
5.0

Efficient organized process

Michelle Utrup 
Rating:
5.0

This location is perfect! The physical location is convenient, the availability of trucks is great and the customer service is always top notch! This is why I have been using this location for nearly two decades.

Jim Bevins 
Rating:
5.0

Customer did not leave a comment.

Shobin Joyakin 
Rating:
5.0

Customer did not leave a comment.

Vardges Melkonian 
Rating:
2.0

I honestly wouldn’t recommend this location again. If they are jumping the truck to give it to you I would demand another one instead because mine completely died as soon as we turned it off - didn’t even make it to the new location

Hannah Wiedlebacher 
Rating:
5.0

This location is great, the customer service is great... that is why I keep going back year after year! Thank you!

Jim Bevins 
Rating:
1.0

(Cab of truck had a bit of a dirty floor.) parked in a big puddle by driver’s door and another big puddle by key lockers, so my feet were wet through shoes and socks. Instructions weren’t clear to get key& no response from website chat and no one in office. Info wasn’t consistent. Highly aggravating!

Stephanie Coffee 
Rating:
5.0

EXTREMELY FRIENDLY HELP AND SERVICE! NICE OPERATION!

KEVIN WELBORN 
Rating:
5.0

Customer did not leave a comment.

April Orndorf 
Rating:
5.0

Customer did not leave a comment.

Jered MORRIS 
Rating:
5.0

Ms Pamela and her husband, Rob run an excellent location. It is the most efficient and orderly rental I've ever made with your company...and I've made at least a dozen over the years. I can think of nothing about which this location should work to improve.

Dean Pulliam 
Rating:
5.0

Great customer service

NEELY MEDLOCK 
Rating:
2.0

People were cordial and professional, but told me there were no drop-offs in the out-of-state locations we were traveling to. There in fact were. The on-location staff tried to help, but didn’t seem to have the right tools or training to do so. This makes it very time-consuming and frustrating for the customer trying to make plans.

Anne Meyer 
Rating:
5.0

Customer did not leave a comment.

Gregory Howard 
Rating:
5.0

Keep up the great work! I always come to you for my U-Haul and I’ve NEVER been disappointed. Thank you for all you do!

Aaron Manzer 
Rating:
5.0

Nice work

VISHAL GUPTA 
Rating:
5.0

Customer did not leave a comment.

Gail Tomko 
Rating:
5.0

Awesome service

Jennifer Bishilany 
Rating:
4.0

Customer did not leave a comment.

John Yerian 
Rating:
5.0

Customer did not leave a comment.

Jay Berry 
Rating:
5.0

Very professional fast service. Would recommend

Marshelle Payne 
Rating:
5.0

Super easy to rent a truck.

Yange Zhang 
Rating:
5.0

Customer did not leave a comment.

Mary Dembiec 
Rating:
4.0

Customer did not leave a comment.

Susie Bibler 
Rating:
5.0

Customer did not leave a comment.

Courtney Kilmer 
Rating:
5.0

Nothing. The customer service was excellent. Everyone was courteous and pleasant. I would definitely recommend to a friend.

Ryan Perkins 
Rating:
5.0

Customer did not leave a comment.

Tony Trubiani 
Rating:
5.0

Customer did not leave a comment.

Margaret McElheney 
Rating:
5.0

Customer did not leave a comment.

Jeremy Fultz 
Rating:
4.0

Customer did not leave a comment.

michael morton 
Rating:
4.0

Customer did not leave a comment.

Donna Jordon 
Rating:
3.0

Truck dash indicator light showed 'Tow/Haul' mode. This could not be turned off, as it should, and was defective. This likely lowered my average mpg and probably wasted fuel and therefore, my money.

Anthony Foster 
Rating:
5.0

It was really good as it is. The only way to improve over the great experience I just had would be if they had dinner ready when I got there.😉 Exceeded expectations.

BRIAN JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Eugene FRYE 
Rating:
5.0

Customer did not leave a comment.

Michael Button 
Rating:
5.0

Check-In and Check-Out were efficient, quick and easy.

Tim Hamburger 
Rating:
5.0

Customer did not leave a comment.

Elwood Wellons 
Rating:
5.0

Customer did not leave a comment.

Tony Trubiani 
Rating:
4.0

Customer did not leave a comment.

Eric Sainey 
Rating:
5.0

Lady and Gentleman running this location were very nice and the equipment was clean and in well working order. Lots of things to rent from them i think they had the full gambit of trailers to pull i rented a 6 x12 footer. They also seemed to have all the trucks available to rent at times to first day i went they must have been slammed only had 2 trucks left when i rented the next day they had like 20 trucks. They check to make sure your lights and turn signals are working for the trailer before leaving very professional.

James Barnocki 
Rating:
3.0

Customer did not leave a comment.

Marcy Chaney 
Rating:
5.0

Customer did not leave a comment.

Chuck Markusic 
Rating:
5.0

Customer did not leave a comment.

Kristin Steele 
Rating:
5.0

Customer did not leave a comment.

Brian Wimer 
Rating:
5.0

Customer did not leave a comment.

Jill Eberhardt 
Rating:
5.0

Extremely easy pick up and drop off. Completing the paperwork in advance was incredibly helpful.

James York 
Rating:
5.0

Customer did not leave a comment.

Marissa Jamez 
Rating:
5.0

The service was amazing and products were first class. An amazing rental experience.

JOHN BAJOREK 
Rating:
5.0

Customer did not leave a comment.

John Dill 
Rating:
5.0

Customer did not leave a comment.

Kim Ark 
Rating:
5.0

Awesomeness!!! I’ll be highly recommending this location!!!

David McMahon 
Rating:
5.0

Customer did not leave a comment.

William Willis 
Rating:
5.0

Vehicle was clean but the ride was terrible. I've rented Uhauls many times and this vehicle was among the loudest I've had with very loose steering and poor springs. While the engine may work that's about the only good thing I can say about the vehicle.

Thomas Burns 
Rating:
5.0

The truck shut off on me 3 times while driving and it didn’t have ac and it smelled like it was burning oil

Ayanna Simon 
Rating:
4.0

The couple running this place were awesome. They were friendly, professional, and accommodating. Moving is always a stressful time and they made the process easier. I would choose this place again over others in the area because of them. Personnel: 5/5 stars However, there are a few issues that need addressed. One was the condition of equipment, specifically my rental truck. Upon my initial inspection, there were so many dings, dents, and scratches that I could not count them all. I took pictures for liability and record-keeping. There was also a crack in the bottom of the windshield at least 12 inches long. Scary. This is the 2nd time in the last 6 months for me that a U-haul truck has had this poor of a condition (other instance was a different location). U-haul needs to invest in new trucks, some of these are an accident just waiting to happen and need to be put out of commission. It's getting bad enough and consistent enough that in the future I won't be accepting these vehicles for use, or choosing another company with a fleet in better, safer condition. Vehicle condition: 1/5 stars Second was the poor visibility of this location during night-time hours. I left my car there during the move, and upon return after dark, lots for both truck and car were in complete darkness. Really a poor security condition when returning after dark. With too many crazy people out there, I felt quite uneasy during the whole return, both for personal safety and personal property safety. Additionally, the signage of the place has zero lighting as well. I passed the place twice looking for it in the dark on a 45-mph road. I don't expect the place to be lit up like Broadway, but some lighting is needed here simply for security's sake. The only saving grace was clear evidence of multiple cameras around. But again, cameras may capture incidents, but don't prevent them the way proper lighting does. Environment security: 2/5 stars

John Kilbane 
Rating:
5.0

Customer did not leave a comment.

Michael DuBose 
Rating:
5.0

customer service is great. the equipment rental process is smooth and efficient

Roxanna Frazier 
Rating:
2.0

Driving the truck at night was difficult due to the headlights being out of alignment and the inside of the window very dirty. They told me the truck's fuel was 3/4 full when in fact it was just under 3/4 and I have a picture to prove it. I went 24 miles and filled up the truck with 15 dollars of gas before returning it which was more than 4 gallons which did place the fuel gauge at 3/4. They still charged me $8.50 for fuel claiming it was below 3/4 full which is not true. I highly recommend. renting from another U-Haul location.

Ron Wagner 
Rating:
5.0

Customer did not leave a comment.

David Benecke 
Rating:
2.0

The interaction with primary staff was great and the paperwork process went smoothly. The issue I have was the vehicle provided was in very bad condition. It drove sideways or “dog legged” the whole trip causing it to lean and pull the time right constantly. It must have under gone maintenance or it was leaking oil horribly as the whole 2 day trip stunk constantly of burned oil. And the vehicle didn’t have a functioning AC. All it did was blow warm air. In July with 80+ degree weather this made the trip horrible and borderline unbearable. I don’t know if it is the current Staffs fault or Uhaul as a company for the condition of the Box truck so I can’t blame the staff directly. But the truck was the worst experience I’ve had with a Uhaul.

Ethan Moseley 
Rating:
5.0

Great service. Hometown welcome feelings four star!

Steve Kernosky 
Rating:
5.0

Service was very quick and the staff were very friendly!

Connor Pheiffer 
Rating:
5.0

Customer did not leave a comment.

David Milheim 
Rating:
5.0

Customer did not leave a comment.

robert ACHEAMPONG 
Rating:
5.0

Customer did not leave a comment.

Todd Hill 
Rating:
5.0

I forgot to take my lock off the back of the truck. The office called me so I could come get it off. I appreciated that as I know they could have cut it off.

Rod Erickson 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Sutton-Freeman 
Rating:
5.0

Customer did not leave a comment.

David Sowers 
Rating:
4.0

Customer did not leave a comment.

Damien StJohn 
Rating:
5.0

Great people. Nice to work with.

Richard Ray 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DANNIBALLE 
Rating:
5.0

Customer did not leave a comment.

Thien Nguyen 
Rating:
5.0

Customer did not leave a comment.

BRENT SHELL 
Rating:
5.0

Great communication!

Amanda Marolf 
Rating:
5.0

Pamela went over and above to assist with this last minute need. Appreciate her greatly.

Holly Varian 
Rating:
5.0

Customer did not leave a comment.

LAURA SUMICH 
Rating:
5.0

Customer did not leave a comment.

Jack Mautino 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DANNIBALLE 
Rating:
5.0

Customer did not leave a comment.

Kelsey Callahan 
Rating:
5.0

Customer did not leave a comment.

Noel Castillon 
Rating:
4.0

This truck needs servicing. The traction control system was engaging at random times making noises and making the truck difficult to drive and possibly unsafe

Spencer West 
Rating:
5.0

Always have a great experience. Very well managed.

Joseph Carr 
Rating:
5.0

Customer did not leave a comment.

Brendan Ferns 
Rating:
4.0

Customer did not leave a comment.

Sara Snavley 
Rating:
5.0

Very helpful, I hope to get a Ford van every time Thanks

Alaa Alsulaiman 
Rating:
4.0

Pamela does a great job being friendly and efficient.

Holly Varian 
Rating:
5.0

Customer did not leave a comment.

Warren Stevens 
Rating:
5.0

Customer did not leave a comment.

Tim Smith 
Rating:
5.0

Customer did not leave a comment.

Brent Bird 
No reviews have been submitted for this location.

Additional Services at this Location

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