Comentarios de los clientes para PM Express RV Boat Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de PM Express RV Boat Storage

Clasificación general:

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CYNTHIA M.
Clasificación:

El cliente no dejó un comentario.

CYNTHIA M.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER L.
Clasificación:

Location was great but I asked corporate to offset my mileage due to in town versus the requested one way and could not get compensated.

KERMIT S.
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El cliente no dejó un comentario.

Phillip H.
Clasificación:

When I rented the trailer I bought the extra Insurance no problem. When I went to pay I asked if I could pay with cash and I was told I could but had to leave a $100 deposit when paying cash. When I went to drop off the trailer the receiving agent said that the deposit refund was $75. I didn't have my paperwork but he pulled up my contract and there it stated the $75, not the $100. The receiving agent said that the guy in LA scammed me. I guess I should've payed better attention when I rented the trailer. Not awesome and a bummer because that guy had a really clean store and he was a really nice guy. I don't know if he mistyped something or if he really scammed me for $25, I'd hate to think that a guy would jeopardize his job for 25bucks, but maybe he doesn't think any one will say anything? Or it could be a honest mistake on his end. Either way I felt I needed to say something. All in all I had a great U-haul experience. Phillip Hayes

CARLOS C.
Clasificación:

El cliente no dejó un comentario.

Terrance Y.
Clasificación:

N/a. Guy was nice and direct.

NOVELNATHANIEL B.
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El cliente no dejó un comentario.

Lionell G.
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El cliente no dejó un comentario.

GARY S.
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El cliente no dejó un comentario.

Jonie D.
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El cliente no dejó un comentario.

JIAJIA L.
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El cliente no dejó un comentario.

MARIO R.
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El cliente no dejó un comentario.

GREGORY B.
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El cliente no dejó un comentario.

DANIELLE W.
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El cliente no dejó un comentario.

VIVIAN C.
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El cliente no dejó un comentario.

Peter D.
Clasificación:

Was originally renting at a location that was suppose to be less than a mile away. Arrived at the location and the nice gentleman informed me that the uhaul I was suppose to rent out has a flat. Poor inspection. Unfortunately I had to go to another location that was almost 6 miles. I shouldn't be the one to pay the extra mileage when I was not the one at fault here. Also at the next location the front desk told me that I could have a free whole day. Told me to return it the next day on Christmas from 7am to 9am. So I woke up early that day drove there and the gate was locked. More wasted miles. Talked to the front desk the next day telling him he specifically told me to return it. Yet he denied it and told me otherwise, even though on the contract I received in my email showed return date was the 25th. Sadly I had to pay the extra miles twice. I should've only been charged 5miles max. Ended up up to 33 due to all the mess up.

FRANK M.
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Nothing..everything was excellent..

MOHAMMED K.
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Every time I go there . It's great

STEVE T.
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Rosa was very helpful and very nice.

BRYAN L.
Clasificación:

None I have used this place many times and they are very nice people

DAVID K.
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Friendly employees

jin K.
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El cliente no dejó un comentario.

MICHAEL V.
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El cliente no dejó un comentario.

Hailey E.
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El cliente no dejó un comentario.

Hailey E.
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El cliente no dejó un comentario.

IRMA A.
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El cliente no dejó un comentario.

TERRANCE D.
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El cliente no dejó un comentario.

KENNETH O.
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El cliente no dejó un comentario.

Chengwu T.
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El cliente no dejó un comentario.

IOSUA M.
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El cliente no dejó un comentario.

CHRISTIAN C.
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Customer service said I was able to get it for 24 hours but when I arrive at the location they told me only 12 hours. I want my refund. I was forced to take the 12 hours since I was going to my trip already

ROXIE L.
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I have been driving by for years and never knew you were there! But the service was great, the vehicle was clean and ready to go. I'll know where to come next time I need a van!

Karla D.
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The lady the helped me she it's super nice I would definitely recommend this business I will como back

PATRICIA S.
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El cliente no dejó un comentario.

ROBERT S.
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El cliente no dejó un comentario.

DEREK T.
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El cliente no dejó un comentario.

ANA Z.
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El cliente no dejó un comentario.

EMMANUEL A.
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El cliente no dejó un comentario.

BECKY K.
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El cliente no dejó un comentario.

Alex M.
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El cliente no dejó un comentario.

DAVID B.
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El cliente no dejó un comentario.

KEVIN F.
Clasificación:

This was not the location I reserved from. About 20 minutes away. The truck interior was clean but not the exterior. They called the day before scheduled pickup and said the truck was ready and I could pick up anytime. When I called back to say I would be on the way they said I couldn't have it until the next morning. When I arrived they were ready and very polite. She apologized for the confusion and I was on my way in under 10 minutes.

ROXANNE M.
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Previous customer brought my truck late. Held me up 30 min delay. Checkout process very slow

SHAWN B.
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El cliente no dejó un comentario.

SANDRA M.
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El cliente no dejó un comentario.

Weifeng M.
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El cliente no dejó un comentario.

WILLIAM C.
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When I was putting my reservation down for my truck, car tow, dolly, and blankets the person on the phone told us and confirmed we would only have to pay around $1700 before insurance. When I was getting everything they overcharged us $300 and refused to work with us knowing these calls tend to be recorded and monitored. I am NEVER going to use U Haul again and I intend on telling my very bad experience with friends and family.

MICHAEL J.
Clasificación:

None

WARREN P.
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El cliente no dejó un comentario.

WARREN P.
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El cliente no dejó un comentario.

SUSAN C.
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Friendly, helpful and professional. Quick and attentive service.

ABDULLAH K.
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Super fast and great service. 10/10

Lloyd H.
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El cliente no dejó un comentario.

Kevin F.
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El cliente no dejó un comentario.

RICHARD G.
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El cliente no dejó un comentario.

DIMILO L.
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Excellent customer service

Hassan E.
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El cliente no dejó un comentario.

SAL M.
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i was not expecting to pickup in Walnut. I thought I was picking up from Baldwin Park CA. Sent out of my way to get the uhaul, delayed us 1 hr. for having to drive to pickup and then load.

Dimilo L.
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El cliente no dejó un comentario.

Chengyu L.
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El cliente no dejó un comentario.

Cesar A.
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El cliente no dejó un comentario.

Ayda D.
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I think you guys are doing a very good job over all!

ALICE L.
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El cliente no dejó un comentario.

MICHAEL J.
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Good customer service.👍

DOREEN N.
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El cliente no dejó un comentario.

DIMILO L.
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Excellent service

Miguel V.
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El cliente no dejó un comentario.

CRESCENCIO V.
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Excellent service...the lady on the front desk it's really friendly....

PHILIP Y.
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El cliente no dejó un comentario.

Wendy A.
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El cliente no dejó un comentario.

CRESCENCIO V.
Clasificación:

Nothing everything was excellent

Luis M.
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El cliente no dejó un comentario.

LLOYD J.
Clasificación:

Nothing have always been happy with the service your employees provide. Could have rented from a U-Haul closer to the location I was going to, but your employees make it hassle free, quick and easy so I use this location and have highly recommended you to friends and family.

MARCO C.
Clasificación:

El cliente no dejó un comentario.

MARIO F.
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El cliente no dejó un comentario.

ABDULMUTTALEB K.
Clasificación:

Easy, fast, relaxed

BARBARA S.
Clasificación:

The owner did not have the keys we had to wait over an hour which took time out of my day loading the truck

ALBERT G.
Clasificación:

Great customer service

john W.
Clasificación:

We reserved a roll up door trailer 2 weeks in advanced near where we needed to load up for a 2pm pickup and arranged a local drop off at home in a different state. Went online and finished registration and paying for the trailer the day before we were to pick up. The next day/that we were to pick it up we were told the trailer was not available and needed to go to another location 15 miles from where we needed to load at. We get to the 2nd facility and NO trailer, we were then sent 30 more miles away across 4 freeways during rush hour holiday traffic (one way) to a 3rd location-we are from out of state and not familiar with the locations at all and less than an hour until closing- the only trailer they had had the barn doors not what we reserved because of our specific load. We then had to go back 45 miles across 4 freeways during worse traffic to the location we had first reserved to load up our load, this is now 6:30pm not 2pm. While reading through the paper work the drop off location has been changed (no one notified us) from our local area that we requested and had to go 30 miles round trip to drop off the trailer. This was not a positive experience, when we asked the 3rd location what good is it to reserve a specific rental and location in advanced if no effort was made to have it ready and his comment was "too bad, this what we have, if you don't want it, I'm closing, take it or leave it"

JOHN H.
Clasificación:

Great service, very responsive to needs ...

Casper S.
Clasificación:

El cliente no dejó un comentario.

Andre S.
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El cliente no dejó un comentario.

Kelvin C.
Clasificación:

El cliente no dejó un comentario.

CARLOS C.
Clasificación:

None

Sergio A.
Clasificación:

Convenient and Easy to use. Friendly Staff.

MARTIN T.
Clasificación:

El cliente no dejó un comentario.

Victor P.
Clasificación:

Both door's hard to open and lacked lubricant. Secondly, I made all arrangements with the 800# which was I had to repeat my information over and over 3 different times, which I had to slowly provide my information letter by letter until it was finally properly noted. I received my confirmation number for the truck rental and the storage as well. When I arrived at the lemon site, I handed my printed information to the clerk, which was rejected. Had to start all over. I returned the truck with half a tank received it with much less but was charged for lack of fuel. I've been renting from UHAUL for 20 years I will be rethinking using the company again

byeonghyeon K.
Clasificación:

El cliente no dejó un comentario.

hayden S.
Clasificación:

I didn't quite understand the fees, I estimated around $150-200 and it was over $300

Michael T.
Clasificación:

Get your computer programs working properly. The computer system was down this morning, but the nice people at the location still managed to get the job done.

Daniel T.
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The lady at the desk was extremely helpful and courteous.

scott J.
Clasificación:

El cliente no dejó un comentario.

roberta K.
Clasificación:

El cliente no dejó un comentario.

Michael T.
Clasificación:

Your online check-in and online after hours return confirmation were not working.

Luis V.
Clasificación:

My own vehicle was hit by another customer backing up. My car was parked where the man working there told me my vehicle would be safe. I saw it happen and was able to retrieve the other driver's info. But the man working there said he had nothing to do with it and that it was between us.

Shirong W.
Clasificación:

El cliente no dejó un comentario.

carlos H.
Clasificación:

El cliente no dejó un comentario.

thomas L.
Clasificación:

El cliente no dejó un comentario.

John P.
Clasificación:

Have someone working there that speaks English. Had a difficult time communicating with the person working there. Truck tire had a bad cut in the sidewalk. Not acceptable, did not make me feel safe driving it.

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