There is nothing to improve. You had what I needed and the staff was very knowledgeable.
Bryan B.
Customer Reviews for Pike Road Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Truck seemed to be worn out
Dewitt G.Awesome experience!
MARVIN L.The truck was filthy and had so much nicotine and cigarette smoke that my wife could not ride in it. Consider cleaning the trucks so people that are sensitive to smoke can ride in them.
Frank M.Very accommodating. Issue with reservation having two different drop off locations (one of which no longer serviced uhauls.). This facility straightened out the mess uhaul created. Thanks!!
Tiffany B.Actually inspect the trailers for damage and check tires.
Benjamin D.For one you can not ignore someone when they have an issue with their rental. I checked the box in the app when I returned my truck saying I didn't agree with the charges for a variety of reasons including ones that the character limit didn't allow me to fit. I have also now emailed the automated response email twice regarding this and have been charged the full amount for my rental regardless of my concerns. It's obvious u-haul doesn't give a shit about the customers because they're 3 penske locations away from being a monopoly in self rentals.
Steven M.Everything was great!
Shenita D.Courtney was very helpful and accommodating.
Glenn A.After hours check in was a little intimidating but I struggled through it. Not sure what to do to make it easier
Robert H.Equipment was filthy. I have video to show. The equipment I requested and paid for were not in the truck. The sign in process took nearly an hour to complete.
Leon W.Office opened late thereby delaying my move. I also reserved 12 moving pads but did not receive any. I was also charged for a dolly and pads but didn't receive either.
Mason T.Hours at this location are less than conducive for picking up or dropping off equipment, particularly on weekends.
PATRICK M.The rental trailer was old and needed to be replaced.
William H.Excellent service!!
Andrew H.Excellent customer service at the Pike Road facility.
Frankie S.I should not have been charged for the fuel. I have before and after pictures showing the fuel level.
Samuel M.They actually have two areas. One for storage/RV storage and down the street to the left is the U-Haul location. My GPS took me to the R/V Storage are where a locked gate was present. No passcode to get in and turn around. So we had to back out in the middle of the road.
Antonio M.Easy to rent and return.
Scott C.Excellent customer service. The young lady was very knowledgeable and professional.
LATRISHA B.More Business Like for Customer and Return Calls She had such an Uninteresting attitude to Me, I Have done business with Uhaul Before and had issues but this experience was Awful and Truck was LOUD AND Check Engine Light Came On
Rhonda S.Somehow my drop off location was changed from Pike Road to Eclectic, AL. My rental was not tied to my Uhaul account so I was not able to change or turn in my rental using the App. I contacted corporate and they changed it to me and checked it in for me an hour early, but I was still charged an extra day day. Not sure if Uhaul is my choice in the future.
John W.Your service was excellent
James W.Told the lady the lights didn't work on back of U-Haul and I realized I was over a little on Miles but asked since I drove a truck in the dark for 200 miles with no tail lights maybe we could waive the miles. Then I revived an email I had been billed $3.00 for over mileage.
Jason M.Everything was great..customer service was amazing!
KENDALL C.Returned trucks after hours and no personnel were available. Had to call scheduling due to very misleading sign on the after hours drop box, but scheduler cleared things up and we got the equipment dropped off and secured.
Jeff P.Great service
Darlene B.The drop off was closed. What was unhelpful was your call in line. They were missinformed. About when I could drop off and how to do so. I also had to wait a long time before talking to a live person. It was bery frustrating.
Allen N.Location was fine. Staff was very helpful
Christopher T.I was able to drop the truck off using the U-Haul app. I had to call customer service and she was very helpful. She stayed on the phone with me throughout the entire process which helped decrease my frustration level and I was truly grateful!!!!
Lakesia C.Limited number of available units so I would recommend calling first. Outstanding customer service.
Jackie I.Drop off was super easy!
MARK P.There should be a tongue jack on these 6x12 trailers. They are too heavy for many individuals to lift off the hitch by themselves. I could not drop after hours because I needed help.
dennis B.Moving help was terrible and never showed up! Even though I had to pay in advance
James J.Nada
Christopher J.Pike Road Self Storage has good customer service. U-Haul 800 number had poor customer service when we called with a problem. Issue was worked out and the lady at Pike Roas Self Storage was helpful, courteous and overall pleasant to deal with.
Tammy E.Nada
Christopher J.When arrived, all the trailers had their hitches laying in the dirt, wire connectors in the dirt. They don't have any kind of block to set the hit on or anything to keep the connector from getting dirt and mud in it. When i attempted to connect the trailer to my truck the hitch lock was broken, I had to be given a different trailer. I have sustained a back injury through my job so not only did I have to bend over and lift one trailer hitch out of the dirt and try to connect it to my truck but I had to do it twice. The result of this was me straining my back at a time when I needed to be moving furniture. Also the office smelled like cigarette smoke as though one had just been put out. Which is totally unprofessional.
Stephen S.Everything was great. Christy was very helpful.
Mike W.Quick and efficient...Great service!!!!
Wendy M.