Comentarios del cliente para Pick Rite Thriftway

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Pick Rite Thriftway

Grado total:

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Katie R. en

Grado:

Over all over damage of,over,paying my card when they said was certain fee and,didnt say curtain fees I would,lile,some,of,my money bank,it was only,suppose to,be 113 and they over charged me,

gary P. en

Grado:

The location is in a food market and the vehicles are behind the store. On a rainy day, it would be an inconvenient experience. My biggest issue is I reserved the vehicle for pick up at a town 18 miles closer to my home but the day before I was scheduled to pick up the vehicle, I received a text stating my pick up location had been move 18 miles further from my home. I was given 40 uncharged miles but, the additional driving was not appreciated.

ROSELLA K. en

Grado:

El cliente no dejó un comentario.

Cindy C. en

Grado:

El cliente no dejó un comentario.

Troy C. en

Grado:

So the girl at desk was fine and did a good job but the guy who hooked up the trailer seemed like he didn't know what he was doing he put the trailer on hitch and turned the knob 2 turns and said that should be good. I tow alot so knew it wasn't tight i turned it another 8 to 10 turns it could have been bad for someone that didn't know about this stuff. The tow dolly its self was fine and worked flawless

Andria M. en

Grado:

I had a horrible experience with uhaul yesterday. I guess the computer system was down but the truck was showing 2000 +miles higher and it wouldn't let me change it and the lady at the counter tried to help but wasn't able to do much due to your system.. then when I returned the truck I was charged $30 service charge and like $17 for gas.. it looked the same to me.. I only drive it 16 or 17 miles so it couldn't have gone down 4 gallons.. so I will not be using uhaul anytime soon.. due to this bad experience. Hopefully it will be better soon!!

Sarah S. en

Grado:

Something was wrong with the fuel line on my first truck. Didn't even make it out of the town i rented in. Told i needed to wait for road side assistance. Was given a 3 hour wait. I ended up having to transfer all my stuff my self from one truck to another after complaining several times i was going to lose my movers. Which i still lost my movers and ended up hurting my bad knee and back moving my stuff myself. It's been almost a month and I'm just hearing back from the manger about compensation for all my inconvenience and this is after he said he would call me back the next Monday or Tuesday. I even left hima message and didn't hear back until i text him again over a week after calling and leaving a message.

Larinn F. en

Grado:

Uhaul and places that rent out vehicle be on same page.

Patrick G. en

Grado:

El cliente no dejó un comentario.

Jared N. en

Grado:

It was into the evening, the drop off / pick up area for uhaul, it's across the street with no signage (Nor a drop off nearby). So I went into the main building and asked. didn't have anyone who seemed to know how to process / handle the interaction, so they took my info and ... sent it off for the next crew. The lady who helped us was very nice, just didn't feel like that's how it was supposed to go? Took our paperwork given to us from the pickup location, which was strange. But I got the email and confirmation later the next day. All in all, only the ending was a little off, but it was good overall. Have a drop box near the park location if possible for these.

Kenneth C. en

Grado:

have more people trained for uhaul transactions, since they really only have one person currently.

Abby B. en

Grado:

El cliente no dejó un comentario.

VELMA M. en

Grado:

El cliente no dejó un comentario.

Kynzie V. en

Grado:

The woman at the service desk where I had to pick up the keys had no clue how to do the self service uhaul program and was extremely rude to me about it. She said she hasn't been trained on how to do it and has never used it before. I told her I haven't either and I'm just doing what the website is telling me to do. She was very rude through the process. I feel like everyone should be trained on a new program so things like this do not happen.

David H. en

Grado:

El cliente no dejó un comentario.

Kylee S. en

Grado:

El cliente no dejó un comentario.

james C. en

Grado:

El cliente no dejó un comentario.

Jacqueline M. en

Grado:

Have a sign on the front that says uhaul...

Todd B. en

Grado:

El cliente no dejó un comentario.

Richard L. en

Grado:

El cliente no dejó un comentario.

Alfredo H. en

Grado:

El cliente no dejó un comentario.

AMANDA C. en

Grado:

El cliente no dejó un comentario.

Tania S. en

Grado:

El cliente no dejó un comentario.

tracey H. en

Grado:

El cliente no dejó un comentario.

BERNARD H. en

Grado:

nothing, it ws an easy return.

Evan M. en

Grado:

El cliente no dejó un comentario.

Mellissa C. en

Grado:

I don't understand why I had to pay for an extra day when I turned it in an a day early!!

ugene M. en

Grado:

It too around an hour to pick up my truck. The two ladies did not know how to operate your new computer system.The new computer system was new and nobody updated them on how to use it. I had people waiting at my site to help me load. The truck did not have a full tank of fuel, WHY? I am 83 years old and handicapped, to get to the truck I had to walk around the store down a hill and find my truck in the rain. Very disappointed at the service at this location.

Heather S. en

Grado:

While unfamiliar with this type of hitch, the person I worked with in Westport was extremely helpful. We learned something together, and she had a great attitude. :)

gina A. en

Grado:

got charged twice which made my credit max out and I could not make future payments. This was hardship for me and my family.

Natasha C. en

Grado:

El cliente no dejó un comentario.

Richard C. en

Grado:

El cliente no dejó un comentario.

NICHOLAS A. en

Grado:

Was very small parking lot and wasn't shown location of truck I had to find it myself she wouldn't show me just said it was behind the store.

NANCEE L. en

Grado:

El cliente no dejó un comentario.

Brad T. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

Rent equipment from U-Haul has become a pain in the butt. I don't believe I will rent from you again.

wendy S. en

Grado:

El cliente no dejó un comentario.

Katherine R. en

Grado:

El cliente no dejó un comentario.

Jayla M. en

Grado:

No comment. We had no problem with the uhaul rental. Thank you so much for making our moving experience easy breezy. Jayla Muhlhauser

Sara G. en

Grado:

Truck had a lot of broken glass in cab and back of truck Truck wouldn't start Was jumped by auto store across street Wouldn't start at all! Even after driving for awhile Had to be picked up by uhaul repair person(?)

Paul B. en

Grado:

El cliente no dejó un comentario.

Aaron K. en

Grado:

This whole experience was a joke. We ordered a 26 foot truck 2 weeks in advance at the Hoquiam Swansons location. Uhaul sends us to the Aberdeen Shell location where they didn't have the 26 foot truck we ordered or anyone that could rent out the 20 foot truck they had or speak English. We had to then call customer service and they got us a 20 foot truck 10 miles in the opposite direction we were going. We had a crew of 4 people being paid for standing around for 3 hours while Uhaul got us another truck that was to small. We then had to make 2 trips because the small truck didn't fit everything we were moving which cost my company about $150 in extra mileage I wasn't going to have to drive with a 26 foot truck. Plus the extra $580 in labor for standing around and 2 trips instead of one trip with the right truck. We then finished the job at midnight instead of 5 pm. Then we didn't get the truck back before they closed so I had to get up at 7am Easter morning and drive from Puyallup back to Montesano to return the keys and close out the rental.The only sunny point of the whole day was the gal Caroline at the Thriftway where we finally got a truck. She was positive and helped us in a speedy fashion. I will never advise anyone to use Uhaul ever again. It was a disappointment from start to finish and turned an easy money making job into a train wreck and a loss for my company. The whole experience was a joke and you could have not made it worse if you tried. I guess that's what you get with Uhaul minimum wage workers with no experience scheduling what so ever. Aaron BEACHCOMBERS BOUNTY

Jason M. en

Grado:

El cliente no dejó un comentario.

Virginia P. en

Grado:

El cliente no dejó un comentario.

kris B. en

Grado:

El cliente no dejó un comentario.

DEAN L. en

Grado:

El cliente no dejó un comentario.

Lee T. en

Grado:

I would like to have a receipt showing the amount paid to U-Haul for my truck rental.

Daniel S. en

Grado:

Super expensive for the distance we were going .

Meagan H. en

Grado:

The price that I confirmed with the online website and the price I actually paid in the store were very different. Not to mention that it was a complete outrage that I had to pay $70 to go a total of 5 miles. I used a quarter of a quarter of a tank and like I said went to a total of 5 miles and had to paint outrageous amount. I will never use U-Haul again I cannot believe the cost completely unacceptable and outrageous. I'm very disappointed.

David D. en

Grado:

El cliente no dejó un comentario.

Matthew R. en

Grado:

I was pulled over while using the trailer. Apparently the tail lights did not work. The brake and signal lights worked, but the the regular tail lights did not. Getting pulled over set my trip back almost an hour! Rediculous!

jennifer T. en

Grado:

Well One thing is to tell the customer service person to just do one thing at a time to help one person at a time instead of managing others as well! Also they should be knowledgeable about trailer, hook up, wiring actually help out... like guide the person back to the trailer I had to do it all by myself it was just me and my 3 year old son it was poring rain

Don S. en

Grado:

The truck was not ready to be picked up-parked behind other U-Haul vehicles. The gas situation seems 'up in the air'. Level of gas in tank did not correlate with the mark on the contract. Contract mark said between 7/8 and full. Level in truck said just below 3/4. Nobody in charge was aware of this or aware of the condition of the truck (wasn't swept out in the back or the cab)-sloppily run operation.

Danny T. en

Grado:

El cliente no dejó un comentario.

Bradford D. en

Grado:

SUPER!!!

Barbara L. en

Grado:

This is a tough one - Thriftway is the only U-Haul agent in town. The day we returned the truck - the two employees who normally handle rental returns were out sick. Our return was handled by an inexperienced employee who was unable to complete the transaction online. After working with the employee for a half hour, we left with the transaction incomplete. I understand that sometimes there are unavoidable shorthanded situations and the employee did her best, but if there were a next time, I would select a more experienced agent even if it meant driving to another town.

ANNA F. en

Grado:

El cliente no dejó un comentario.

Bunnea S. en

Grado:

El cliente no dejó un comentario.

TRACY E. en

Grado:

I made a reservation for a trailer which had a brake light which was out, also other times I rented a trailer we were loaded an adapter to use for the lighting , we were force to purchase this item for $25, we had to hook up and test everything by ourselves in poring rain. This was a very frustrating experience except for the agent trying do they best she could. I will think twice next time about using uhaul and especially if I'm renting from a sub agent !

CREST C. en

Grado:

The truck rental was initiated online, and in the process I was offered $40 off to return the truck to a different location (about 23 mi. down the highway). That was a deal I couldn't pass up! I received a call from a real person later in the day, and was told that the 17' truck I had ordered was not available, but that I could have the 14' or the 20' at no extra charge. We also discussed the distance of my trip, and I wasn't sure they had provided enough miles for the bonus drop-off location. She added 30 miles for free, just to make sure.

LOREN H. en

Grado:

El cliente no dejó un comentario.

REBECCA L. en

Grado:

El cliente no dejó un comentario.

AARON H. en

Grado:

El cliente no dejó un comentario.

ANDREW G. en

Grado:

El cliente no dejó un comentario.

JOEL T. en

Grado:

I received excellent service from beginning to end.

CLINT H. en

Grado:

Pleasant and most accommodating customer service. I would rent from here again.

BRUCE W. en

Grado:

El cliente no dejó un comentario.

michelle P. en

Grado:

Fuel tank was not full as we were told, but an adjustments was made by the representative at the store.

JACK B. en

Grado:

El cliente no dejó un comentario.

patricia M. en

Grado:

Extend the mileage by about 20 miles. No room for detours.

CRYSTAL F. en

Grado:

El cliente no dejó un comentario.

RANDALL C. en

Grado:

The staff member was very helpful and understood that the equipment being returned didn't match the equipment rented. She also gave me some helpful tips and fyis for the next time I need a uhaul. As opposed to other servives.

JENNY D. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

El cliente no dejó un comentario.

REBEKAH W. en

Grado:

El cliente no dejó un comentario.

Terri B. en

Grado:

worked great and truck was excellent...

Logan J. en

Grado:

Pros: Super fast, friendly, went out of their way to accept drop-off even though it wasn't shceduled Cons: none!

GAIL D. en

Grado:

El cliente no dejó un comentario.

DENNIS A. en

Grado:

Inconvenient checkin. Crowded parking lot with no place to leave truck unless you already know the procedure. Place where truck is left is a long walk to checkin location.

Jay S. en

Grado:

great

LANE H. en

Grado:

The he Ad lights were horrible and to a point in a rain storm at night I lost vision during the night, un acceptable looking down on the road. horrible!! The mirrors vibrated loose and were of no use to me. I had to purchase oil because it was low 2qts, none of it refunded. The drivers window rattled for ever till I got a napkin and rolled it up to stop the annoying rattle. COULD HAVE HAVEHADABETTER Truck toDrive 1,000 miles. Not Empressed!!

wesley G. en

Grado:

El cliente no dejó un comentario.

Michelle D. en

Grado:

El cliente no dejó un comentario.

Amelia A. en

Grado:

El cliente no dejó un comentario.

CRUZ C. en

Grado:

Great business and customer service.

ROBERT C. en

Grado:

The staff was very helpful, but the speed of the u-haul system was very slow. It held up other customers waiting for the screen to refreash.

DANNY P. en

Grado:

Great customer service.

JOHN C. en

Grado:

El cliente no dejó un comentario.

KAMIE W. en

Grado:

El cliente no dejó un comentario.

DALE S. en

Grado:

he counter is inside a grocery store and not marked very well, but everything was fine.

Barbara L. en

Grado:

El cliente no dejó un comentario.

DONALD W. en

Grado:

Rep was ill-informed re policy of returning vehicle early.She said we would get credit for returning early. We rented for 3 days but only used it 2 days. When we checked in at Deer Park the rep said there would be no refund. We called Uhaul customer service and they said no refund as it is your policy not to refund on early returns. I will dispute your charge on my American Express card and see what happens

CATHY G. en

Grado:

El cliente no dejó un comentario.

ROSANNE F. en

Grado:

Have nothing to say but Great!

IRENE C. en

Grado:

El cliente no dejó un comentario.

Greg B. en

Grado:

perfect and great prices...

Dale L. en

Grado:

The only way you could improve the service I received was if you loaded the trailer for me. Thanks

PATTY R. en

Grado:

Excellent Service ThankYou

rosemary M. en

Grado:

Newer truck

Doug M. en

Grado:

Allow the bill to be paid using both cash and credit card, not just one or the other