it took over 45 min to get my trailer with checking in early. only one person working the location which was multiple things going on. poor management here!!!!!Linda B.
Customer Reviews for Petro Canada
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Craig B.
Can't blame the location cause its all locations but the maintenance of the vehicles is always questionable and this rental wasn't any different.PHILIPR I.
El cliente no dejó un comentario.MARKA H.
El cliente no dejó un comentario.Helena L.
El cliente no dejó un comentario.James W.
Keep reservation as booked and don't overcharge.Sanjeev D.
El cliente no dejó un comentario.Louis C.
Nick provides great service. He is a pleasure to deal with.DAVIDB M.
The truck was fine but it may have a transmission problem as it jumps when going into gear.JOHNFLETCHER H.
Everything was great. Thank youWayne O.
El cliente no dejó un comentario.Kevin D.
I specifically asked the guy at the counter not to charge my credit card as I pay everything on line as I had done every time in the past. He tells me he has to and then proceeds to put the same transaction thought 5 times. Now I have no funds left on my card and trying to deal with Uhaul to fix. My daughters birthday is this week and I was planning on using a portion on her present.WILLIAMALEXANDER S.
El cliente no dejó un comentario.KEVINM S.
Well done. Thank you.JESSICA ZIOMARA R.
This location is ALWAYS so helpful and truly knows the meaning of customer service. I highly recommend.RICHARDL B.
For now I see everything working perfectly please keep it on thanks.RASHEED C.
Equipment was maintained, but not clean. Pick up of vehicle - the vehicle was 1.5 hours from where we live, making pick up inconvenience and an additional expense. As we were driving to pick up the vehicle, I call Uhaul, spoke to a lovely representative that told me that our bill was paid in full as I had paid on-line. Upon arrival, we were told we owed another $900+. The clerk at the gas station could not tell us why. We had to call Uhaul service line again to get clarity - another 25 minutes wait. Upon reaching a representative, they could not clearly explain why - the amount represents HST...which I completely understand as the location would have to claim the sale. It is very unfortunate that your team could not explain that. This type of communication creates doubt and uneasiness in the client. The 2-wheel dolley we rented was so bent it was not usable. We had also ordered a furniture cart, which the location did not have. Overall the customer experience part of the our experience was terrible. The vehicle we rented, worked well and we arrived safely.Lenard K.
The person working the counter made us wait so long because he kept stopping helping us to help his other customers for gas or whatever they were buying. Finish what you're doing before leaving us to wait even longer, we have a limited time with the vehicle and have to wait for him again and again because he kept wasting time leaving our transaction.ADAM W.
El cliente no dejó un comentario.DALER L.
El cliente no dejó un comentario.MATTHEW M.
El cliente no dejó un comentario.HOWARD V.
Great people.KIRK A.
When you tell a customer that they are going to pay 55 cents then charge them the 88 cents. Is wrong.WAYNEG M.
Customer service rep was rudeDebra Y.
El cliente no dejó un comentario.ANDREWROBERT B.
El cliente no dejó un comentario.WILLIAM H.
El cliente no dejó un comentario.SAVANNAH B.
allthough they didnt have the size of truck I reserved a month in advance I still managed to get the move doneBEREND V.
They were great to work with. Friendly and helpful. Overall a terrific experience.TODDJ B.
Not a thingJOANNE M.
Nothing! Petro Can Broadway Uhaul is the best. Super efficient, friendly, fast checkin/checkout. Your on the road in no time. Thanks guys!!JOANNE M.
Drop off site was a gas station. 1 employee covering the entire site. I had no idea where to park. Site was not expecting my drop off. There were no signs or anything to indicate to go into the main gas station to drop off keys. Again I tried the website, but could not login to confirm drop off.Connie W.
El cliente no dejó un comentario.twanna L.
Excellent, efficient, friendly staff!GLENND C.
El cliente no dejó un comentario.Jonathan S.
El cliente no dejó un comentario.STEVEN S.
El cliente no dejó un comentario.GEORGE B.
El cliente no dejó un comentario.JEFFREY P.
El cliente no dejó un comentario.Tichaona C.
El cliente no dejó un comentario.JERRYWILLIAM K.
El cliente no dejó un comentario.PAUL B.
I thought the express check in was enough, Boy was I wrong! First you have the most convoluted way of hooking up a trailer. The staff in tillsonburg accused me of stealing a trailer because I didn't come inside to sign.(what's the point of the express check in) then he changes the drop location to a place 30km away from the original point I picked. The website doesn't allow you to change the drop location, so i called customer service to find out its an hour hold time. All of this for a damn trailer.Kristopher B.
El cliente no dejó un comentario.Victoria F.
Great service we needed the rental right away and they provided us one immediately.JOHNJ R.
Super friendly staff & excellent service!SHEILAJEAN M.
El cliente no dejó un comentario.Toni S.
You did every thing wrong. You said we will not charge you extra milege Tilsonbourg to kitchener but you did. Your fuel oil level was under the average. Even dough customer name was wrong. tell me what you did correct?KENAN A.
the staff was awesome they were very helpful and got me on the road quickly after i messed up the reservationJonathan C.
Very friendly and fair people. I would definitely recommend this location!ANTONYJ B.
El cliente no dejó un comentario.KATHLEENDIANE P.
There was an error and I was overcharged for mileage. The owner confused the initial mileage of my truck with another truck which made my mileage much more than it actually was. I was also yelled at for prepaying for $10 in gas which put the gas needle past where it was when I received the truck. I was then told I need to gas the truck up until the gas pump clicks off and I could only put gas in at the owners gas station. Absolutely poor customer service. I am extremely disappointed with the lack of customer service. I was left in the parking lot waiting for my reservation because the location owner was doing yoga in the office. When I requested a walk around inspection of the truck at arrival, the location owner refused because the grass next to the truck was too wet and she did not want to walk in the grass.JOSHUADAVID B.
El cliente no dejó un comentario.RICHARDF M.
The van was extremely dirty. The person came out and took the van back while I was pumping fuel into the van standing less than a foot from me without a mask. Worst service I have ever hadRobert G.
El cliente no dejó un comentario.CINDYJEAN M.
For moving day a uhaul confirmation email stating â€œguaranteed 3:30pm pick up location 80klm. from preferred and there be no truck available at all after waiting 2hrs and suggested to drive another hour away for possible pick(2hrs from home) is ridiculous!! Simply following instructions online from the beginning my 1st experience I spoke to reps in Michigan, Kansas, Hamilton, and that day my friend found truck was always avail. 30 min. from home. I got home after dark on â€œmoving dayâ€â€¦â€¦NICE !? A person needs to be able to expect the truck and what it will costâ€¦period!LAWRENCEA T.
El cliente no dejó un comentario.TARAANGELA B.
Lots of equipment.ROBERTG W.
Business owner not following covid procedures, truck was not clean upon arrival, no one at the store was wearing a maskYINGBOLEOPOLD H.
Great service. Very efficient. Was in and out with absolutely no issues. Will definitely rent here again.Christopher B.
Always great service, efficient and very helpful. I strongly recommend this locationMICHAEL M.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.SEAN J.
Don't ever use your debit card when paying for your rental I just had almost 600 removed from my account with them using my debit it seems that as soon as you insert your card it keeps all your info and to top it off someone there forged my signature on the contract as I guess they realized we hadn't signed anything. Be very careful in dealing with U Haul. Extremely shadyBRIANE L.
El cliente no dejó un comentario.Roy L.
El cliente no dejó un comentario.Frank S.
El cliente no dejó un comentario.PAUL B.
amazing these guys take good care of me and do whatever it takes to help me get my work/ jobs done. Couldn't be happier.charlie C.
lower the price.FRASERG C.
Have the equipment on site. Not send your customers down the road looking for it. Don't call your customers 2 days before pick up and tell them they have to drive an extra hour to get their equipment. Last time I use this company. Cost me time and money extra because a month notice is by good enough for uhaul to have your rental where it should be. I'll pay for a mover next time rather than take the chance my whole day is getting screwed by the rental companyDaryl P.
El cliente no dejó un comentario.Scott H.
The customer service is absolutely amazing. Thanks for your expedited assistance with our rental yesterday. Much appreciated.JANET R.
El cliente no dejó un comentario.giselle T.
El cliente no dejó un comentario.KENNETHA H.
very goodABIEZERBERNARDO D.
El cliente no dejó un comentario.Andrew H.
El cliente no dejó un comentario.JOAOLUIS S.
El cliente no dejó un comentario.DONALD H.
El cliente no dejó un comentario.KIMW M.
The website is absolutely horrible. I booked online for 24 hours but recieved a phone call the next day and was told I couldn't have it for that amount of time. I was offered a smaller truck (which would not be enough) and given a different pick up location. People should not be able to click the options on your site if they are not available. I have friends and family members that have had the same issues.LAURA T.
Be more friendly and nude rude. I will not go back there again. And they are really slow. Make you waitJAMESRICHARD S.
El cliente no dejó un comentario.chris W.
El cliente no dejó un comentario.LARRYA S.
You can always improve, but no complaintsKENNETHC S.
Confirmation email was a bit confusing. I ordered a 20 ft truck. The confirmation said that one wasn't available at the location I physically went to and was told that i had reserved. I called uhaul to see what was going on. I was told the truck was taken so booked another 20 ft in another city. A day or so before moving day I was contacted by uhaul because I had two trucks booked. The gentleman was very helpful and straighten things out.JAMESR C.
El cliente no dejó un comentario.Lyndon C.
El cliente no dejó un comentario.JOANNE M.
We were charged 107 and when we returned the van were told it was only a hold but it is still on my account as 107 instead of what my invoice says which is about 92FREDRICK W.
Service is always excellent. They go the extra mile to see that your rental works outJohn T.
they have done a great job ,RICHARDL D.
El cliente no dejó un comentario.Carl H.
The vehicle needs new tires. Not safe.ROBERTW B.
El cliente no dejó un comentario.TERRYS W.
The truck was not cleaned of ice and snow, wasted too much time of warming it before leaving. The lady was not friendly, her service was slow and unpleasent. I will go to another station next time.ISTVAN C.
El cliente no dejó un comentario.MITCHELLPIERCE S.
Send email reciept when asked. Charged me for gas without actually replacing the gas, overcharged? 30 min late releasing the truck to me, we had a scheduled time to use the elevator at the destination. This all seemed to be an inconvenience to the people in charge, made me wait over and over while serving walk in people instead of finishing up with me. Lacking priority.PAULW W.
very professional friendly servicePAULINEA K.
El cliente no dejó un comentario.Kevin K.
Make sure that you do not call and say you do not have what the customer ordered. Go out of your way to help the customer by going above and beyond like Brenda from the Horvath location did for us. She called your location and made sure we were taken care of even though her location received no commission for the rental. That is what true customer service is about. Thank you Brenda!!!Brian D.