Customer Reviews for Petro Canada
(U-Haul Neighborhood Dealer)

574 reviews

509 Broadway St   Tillsonburg, ON N4G3S8

(519) 688-6022

Office Hours

  • Monday - Friday:
    7 am - 11 am / 12 pm - 11 pm
  • Saturday - Sunday:
    7 am–11 pm

Services at this Location:

Contact Us

(519) 688-6022

509 Broadway St
Tillsonburg, ON N4G3S8

Services at this Location:

Office Hours

  • Monday - Friday:
    7 am - 11 am / 12 pm - 11 pm
  • Saturday - Sunday:
    7 am–11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

You need to have people that are friendly and customer oriented at your drop off location.

tim carroll 
Rating:
3.0

Expensive

Xiao Ling 
Rating:
4.0

Customer did not leave a comment.

James Ronson 
Rating:
1.0

The guy (Mickey) did not know what the hell he was doing. He was supposed to give me back $101 but only gave me back $48. When I called back to talk to him about this matter, he said one moment and hung up one me. I went to the location and he was doing something and charged me another $101 instead of giving me the money missing from the first time. Then he called someone on his cellphone in Hindi the whole time then gave me his phone to talk to the person known his manager. She yelled at me over the phone and told me to come meet her at 9. Went to meet her and she showed me that the $101 was reimbursed but she did not understand that I am still missing $50 from his first mistake that was made when he was giving me my refund back. I would gladly appreciate getting my money back this was the worse experience of my life and i yet haven’t received my money back. I am down around $400 which was supposed to be a $130 trip. Ready to sue!!! Assholes

Adelina Blidar 
Rating:
5.0

Customer did not leave a comment.

brain vyse 
Rating:
4.0

Customer did not leave a comment.

GREGORY DALY 
Rating:
3.0

Customer did not leave a comment.

Rain Firby 
Rating:
1.0

The lady at the shop was very rude in her behaviour and was not at all friendly with the customer.

Jerrin Paul 
Rating:
4.0

Customer did not leave a comment.

Aby Nellivila 
Rating:
5.0

Let me drop off the truck in my new location

Tom vaccaro 
Rating:
2.0

Pick up took a long time. Only one staff member working. Kept being interrupted by patrons paying for gas, purchasing goods, etc.

Allison Lea 
Rating:
5.0

Customer did not leave a comment.

Roger Pettit 
Rating:
2.0

Customer did not leave a comment.

hardik patel 
Rating:
5.0

Customer did not leave a comment.

Neil Kuhlman 
Rating:
4.0

I did not receive an email after returning truck to tell me the total.

chery gram 
Rating:
4.0

A bit of a wait time as the cashier was busy with gas customers as well as completing the rental agreement. Otherwise excellent.

rod horvath 
Rating:
3.0

Customer did not leave a comment.

Sandra downing 
Rating:
5.0

Customer did not leave a comment.

Michael Collins 
Rating:
5.0

Truck had major wheel seal leak

Dave Arnold 
Rating:
4.0

Customer did not leave a comment.

robert lees 
Rating:
5.0

The attendant identified that the trailer had a leak in the corner, so some water got in. In this instance it didn't effect what I needed to move. The staff and attendant at this location were very friendly and helpful. I would recommend renting from here to anyone looking to use Uhaul.

Andrew van der Jagt 
Rating:
1.0

The vehicle had was just been returned by another party the inside of the box was dirty and I was asked to take the blankets out which I was okay with doing. The client returning before me the two of them were in a heated argument. If there was another rental option in Tillsonburg I would use it. I was quoted $40 for a day rental I told her I only needed it for two hours at most she never gave an hourly rate. Then I took out insurance $16.95 and advised I'd be an additional $0.89/km. I drove 6 miles or 9,65 Kms was charged for 12.69 kms. I told her mileage when I picked up vehicle denoted ending in 971 and the return is 977. She states I have picture but never shows it. She didn't take one when I was there so who knows when picture was taken that she is noting. Then she said I had to fill up truck or be charged extra. It was at half when I picked it up and the gas hadn't moved but I put more gas in it just to take it past half. This lady was from the return end was nothing but rude and disrespectful perhaps it was due to the confrontation she had prior with the other customer ahead of me and I just got the rough edge as a result. I was told this lady is the owner so all I can say is lighten up and don't be so rude and disrespectful. Uhaul should step in and give this owner customer service training.

james raycroft 
Rating:
5.0

Customer did not leave a comment.

drago frempetic 
Rating:
5.0

Customer did not leave a comment.

Dianna Wilford 
Rating:
4.0

Customer did not leave a comment.

ken rotchill 
Rating:
5.0

Customer did not leave a comment.

cody wagner 
Rating:
5.0

Customer did not leave a comment.

Andy Tamcsu 
Rating:
3.0

Customer did not leave a comment.

THOMAS MATHEW 
Rating:
5.0

quick and easy excellent service courteous

mike pritchart 
Rating:
5.0

Lower rates for seniors, LOL.

david gomori 
Rating:
5.0

Customer did not leave a comment.

Sebastien CHAPUIS 
Rating:
5.0

Customer did not leave a comment.

Jawad Alizada 
Rating:
4.0

Customer did not leave a comment.

henry bergen 
Rating:
1.0

Quoted 40, paid 180. Scam.

Violet Fard 
Rating:
5.0

When a person requests a certain size truck for a certain amount of time , they should be able to get it. Not given a maybe at the last minute when you have no opportunity to make other arrangements.

John Kanary 
Rating:
3.0

I felt everything was informative and explained well.

DAVID JEROME 
Rating:
5.0

Friendly service and assistance in hooking up trailer both when I got it and when I dropped it off. Can’t find any reason for not coming back to rent again. Thankyou .

John Steunenberg 
Rating:
5.0

Customer did not leave a comment.

Melissa Vellacott 
Rating:
5.0

Customer did not leave a comment.

KARL THOMAS 
Rating:
5.0

Customer did not leave a comment.

PAULINE KRYGSMAN 
Rating:
1.0

Extremely Disappointed!!!!!! I was charged $119.72 and my receipt and authoriziation was for $50.33.

Natasha Watson 
Rating:
5.0

Customer did not leave a comment.

SHEILAJEAN MENEZES 
Rating:
3.0

Great customer service

Michael Hearn 
Rating:
4.0

Customer did not leave a comment.

simengesh haile 
Rating:
5.0

Really nothing. The lady who runs it is friendly, fast and efficient. The truck was ready to go and clean.lots of room in the lot for parking.

Bob Breton 
Rating:
5.0

Customer did not leave a comment.

Dan slager 
Rating:
5.0

Was very impressed with the service I received right from reservation to return. The vehicle was very clean and was in excellent condition. I was in a bind to pick up a bed I purchased and a van was just what I needed. The price was very reasonable as well. The dealer was also ver courteous and friendly. I will definitely be a return customer !

JOSEPHPATRICK G CHALEYSSIN 
Rating:
4.0

The staff was very friendly and helpful.

Mike Lambe 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Buti 
Rating:
5.0

Very friendly lady at the counter. Processed my transaction quickly and efficiently. Truck was super clean and worked perfectly. Great job all around

Bob Breton 
Rating:
3.0

I resereved an applicance cart over four weeks ago, it was not available.Unacceptable. This delayed my move as we had to scramble at the last minute to find one.

Dennis Fitch 
Rating:
1.0

Van was leaking rain when I got it, so when I brought it back was charged a cleaning fee for leaving foot prints in the wet van that I received

Kevin Stoyles 
Rating:
5.0

Customer did not leave a comment.

Cornelius Hamm 
Rating:
5.0

This location was extremely accommodating and very responsive!

Joanna Kirkof 
Rating:
5.0

Nothing! Very clean and friendly!

Mike Palmer 
Rating:
5.0

Nothing to improve I was very happy with the service .

Katherine Parker 
Rating:
5.0

Customer did not leave a comment.

andrew wiebe 
Rating:
3.0

There was confusion on the amount of fuel that was needed on return. Not sure if it was my misinterpretation of info or the staff member who was busy. Still a good overall experience.

Mike Lambe 
Rating:
5.0

Customer did not leave a comment.

Nicole Kloss 
Rating:
4.0

Trailer was not available when I got there. Had to take a different trailer. Person working the counter wad constantly stopping to do another task and had no idea what usage to put in for the trailer. Had to call another person to help. Waiting seemed endless, place filled with uhaul clients. I'm glad I was there first, or I would have not been happy in any way.

Richard Breton 
Rating:
5.0

Customer did not leave a comment.

mario daigle 
Rating:
3.0

The lady I dropped the truck off to was kind of rude and dismissive. She quickly closed out my truck rental, but asked me to park the truck in a specific spot and when I told her I wasn't comfortable backing up the truck around the gas pumps and other vehicles she became visibly frustrated with me.

Matthew Kendrick 
Rating:
5.0

The van I ordered was available at the appt time and even though they were busy, the documentation process was quick. On return the service was quick and pleasant. I will rent at this location again.

john valle 
Rating:
3.0

It took so long. We only rented a car hauler. In the store for an hour. Major language barrier with the worker. Entered my credit car issue number rather than my expiration date and said “Declined” very rudely and judgmental. She was young and I saw her pointing at the issuing date when she was entering the data into the system. I politely asked her to double check that she entered the expiry date and showed her where it was on the card. She changed it and said nothing and handed my card back rudely. It was then accepted after she entered the correct number. Then when asking what kind of car we would be hauling I told her it was a Hyundai Elantra. She had no idea what I was saying and had to call for help to someone and she kept saying Honda civic. I kept saying no, Hyundai Elantra. This repeated 6 times. Then when she inspected how the trailer was hooked up, she told my husband he needed to twist and knot the chains. My husband is well versed with the ministry of transportation and towing laws and regulations and her directions and instructions were wrong completely. Brutal experience!

amber decker 
Rating:
1.0

Air bag light was on, store was dirty, argued with me about fuel level then made me pay $26 on separate machine for fuel.

Kyle Mann 
Rating:
1.0

I'll never use Uhaul or recommend anyone to use them. Booked on the website making it seem like you have the truck even though they turn around and say we don't have your selected vehicle while they say we sent you an email advising we might not have the time, date or size you've selected. Had a truck confirmed, Uhaul cancelled. Asked for a 20 foot, they offered a 10 foot. They wanted us to drive over an hour to get a vehicle. Uhaul screwed us over and recommend no one use them so maybe they can get better service and not cancel after confirming. Someone obviously took our confirmed truck and customer service was of no help. The guy actually said I want to let you go so I can help other families. Horrible service all around!

John Foley 
Rating:
2.0

They are running a gas station with one employee and I was made to wait to long. Treated as an inconvenience. When second person arrived they treated me as ibwas to do them a favour moving vehicle etc. No understanding of what kind of stress most people have experienced in moving. Wanted to make sure they had tobdobas little as possible.

Gary Tutt 
Rating:
1.0

The person in charge was absolutely miserable and beyond rude. She wouldn’t even bother to explain how feed were applied. We had no problem paying for it, but asked for a small breakdown of fees and she was beyond disgusting to deal with.

Estrella Turner 
Rating:
5.0

Customer did not leave a comment.

Jonathan Stephens 
Rating:
5.0

Customer did not leave a comment.

Felipe Jensen 
Rating:
3.0

Customer did not leave a comment.

wesley Radigan 
Rating:
4.0

Customer did not leave a comment.

Mike McCord 
Rating:
5.0

From ordering on line to picking up and returning the rented cargo van - everything went very smooth. Ideal vehicle for my moving needs. The staff at Petro Canada, Tillsonburg were very polite, conscientious and efficient and made my rental experience a satisfying experience.

JOHN PADGETT 
Rating:
4.0

Was available last minute. Easy check in. Gas station on site

pierre plouffe 
Rating:
5.0

Customer did not leave a comment.

Gretchen de Boer 
Rating:
5.0

Nothing really. All worked as expected, no issues.

willam Mcmahon 
Rating:
5.0

Customer did not leave a comment.

Gerry Dearing 
Rating:
4.0

Customer did not leave a comment.

Jay Currah 
Rating:
5.0

Customer did not leave a comment.

TIBOR PAP 
Rating:
5.0

Very quick on pickup. Was looked after right away, and location is a gas station so filling up and drop off so easy

Bob Breton 
Rating:
5.0

Customer did not leave a comment.

Vince Bracewell 
Rating:
5.0

Customer did not leave a comment.

rick benko 
Rating:
1.0

They need to make thing more clear about the truck ur using we were under the impression that it was gonna be cheaper from what they told us then it comes out to 300$ not pleased at all !

angela gransaull 
Rating:
4.0

Customer did not leave a comment.

Robert Wagner 
Rating:
4.0

Customer did not leave a comment.

PHILIPJ LEARN 
Rating:
5.0

Clean but not maintained. This van has had the same issues for months. It has been in fir service but most issues are never resolved. They were (the issues)entered into the system months ago

Byron ambo 
Rating:
5.0

Customer did not leave a comment.

zakia issaky 
Rating:
1.0

don't tell me I can pick up in woodstock then send me way out to tillsinburg way out of my way it cost me more than I than I expected bad business in my books

Ronald Leblanc 
Rating:
5.0

Customer did not leave a comment.

Wayne O'Neill 
Rating:
5.0

Customer did not leave a comment.

duarte cordeiro 
Rating:
4.0

Not much, being a Gas Station as well you need to be patient as they are dealing with 2 separate businesses at the same time.

Edward Wahl 
Rating:
5.0

Customer did not leave a comment.

Lisa Reasbeck 
Rating:
5.0

Customer did not leave a comment.

Artur Loewen 
Rating:
5.0

Customer did not leave a comment.

les farkas 
Rating:
5.0

Customer did not leave a comment.

John Paddon 
Rating:
5.0

Customer did not leave a comment.

Carlos Leal 
Rating:
5.0

Customer did not leave a comment.

Eddy Pajkovic 
Rating:
4.0

I rented an enclosed utility trailer that was filthy smelly and full of grease of some source, as if some one fill it up with manure I did mention that at the moment when I picked up and the only reason I took it was because, I had to, I was not able to use it in that condition so I had to take it and wash it before loading anything on it, Too bad I didn’t get a thank you for returning g that better that when I got it

Carlos Galindo 
Rating:
5.0

Staff were friendly and very helpful. I was struggling to park the truck and the store owner offered to help.

Gerhard Braun 
Rating:
4.0

The personnel described the back of the truck not “clean” I feel as those the company should provide more details on how “clean: it should be, as in the midst of moving, I feel as though that is not my responsibility since payment for truck was included.

Sabrina Hemeryck 
No reviews have been submitted for this location.

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