Only average because they didn't have regular hours to be there, but we did ok with the dropoff.SUSAN S.
Customer Reviews for Perfect Shine Car Care
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Stevie B.
They over charged me over a month later for my rental. I drove local 14 miles & they charged me for 140 miles!Kimberly J.
Again the experience wasn't horrible. Just preoccupied customer service. I didn't really know what to do with the truck when I dropped it off. Ended up getting charged for a cleaning fee. It wasn't that bad When I got it so I didn't say much about it, but I did not make the truck any worse than it was when we got it. Actually I turned it in better than I got it cause, again, I was given a truck that wasn't ready. Next time I'm writing everything down to the T. And kind of weary about ever renting U-haul again. When I called to make sure I was squared away When I dropped the truck off (because where I dropped it if wasn't helpful) the phone call was pleasant and the lady on the phone was very helpful and kind.Sherry S.
El cliente no dejó un comentario.JERRY F.
Appreciated the help and reception. No problems at all.Alan B.
El cliente no dejó un comentario.Albert V.
Very friendly and accommodating service! Not applicable to recommend to a friend because I don't live in Alabama.Kelly D.
El cliente no dejó un comentario.James B.
Wonderful customer service. Very professional.Christopher M.
The person in charge wasn't there when I arrived because he was at the store. They didn't have a way to print the contracts so I didn't have one. Therefore I didn't have a refuel line indicator. I took a picture of the gage with my phone and refueled ABOVE the line and was still charged about $27 for fuel.Jesse L.
El cliente no dejó un comentario.Tyler G.
El cliente no dejó un comentario.Chris H.
I have nothing to add that would make it any better. The place and drop off experience was excellent.scott C.
Perfect Shine Car Care did an outstanding job working with me & I would highly recommend them if anyone ever wants to rent a U-Haul for any reason.John W.
Receiving lot was full. Owner was obviously not happy about the drop-off but still courteous. System needs work to make sure receiving lot has room. So with the obvious aggravation I did not feel comfortable to complain about the door jamming.Darin R.
El cliente no dejó un comentario.jessica G.
El cliente no dejó un comentario.Josh G.
El cliente no dejó un comentario.Ricky H.
The truck could have used a little cleaning inside the cab and van, but overall, I felt the truck was clean and smooth.DUSTIN D.
El cliente no dejó un comentario.Lori W.
Dropped in this location several time, owner always helpful and affable.Francois L.
Jermaine was very professional and accommodating throughout a stressful process. No surprise charges. Highly recommend .KERRI R.
First problem was ,the location I was to pick up my u-haul truck at 9:00 AM , when we got there no one could help use. We were told that the person would not be in tell 12:00 . We drove 2 hr. to move my grandson back home from school.Robert G.
El cliente no dejó un comentario.Wanda A.
El cliente no dejó un comentario.Kevin F.
I felt very uncomfortable leaving the trailer there. Very dirty. Unattended. No clean place to park or leave trailers. Junk was lying all over the place. It is not really a working business. I would recommend Coussons on highway 20 as a much more respectable option and would have been much more convenient for us.Russ L.
Location was not open upon return during advertised business hours. Contacted owner. Dropped off trailer as instructed. Never received any confirmation as promised. Called U-Haul 1-800 number for help. Not much help given.Stephen R.
El cliente no dejó un comentario.KRISTIE S.
First off, this location is VERY hard to find. I advise putting the actual address into Google Maps, NOT "Perfect Shine Car Care" or else it will take you up the street to "Southern Shine." It took us 20min to find the place - a shut-down gas station on the corner, the only sign is literally propped up on the ground outside the building. When we finally get there, everyone who worked there was really nice, but they had no clue what we were there for and the only guy who did wasn't even there. We waited outside, in the rain (this is an outdoor place), for him for probably best of 45min...and he was apologetic. Now, to his credit, he did let us use the trailer for the whole weekend instead of just the day, which was very very nice and the only reason I'm giving 2 stars instead of 1. I wish I could give a separate rating for him, but I can't, unfortunately I have to rate the whole experience, and it was not a good one to have on the day of a very stressful move. It took two hours at least out of our day. For car care, yeah I would go see those guys, they were very friendly...uHaul on a high-stress day...nah.Alyssa M.
El cliente no dejó un comentario.Kyllian M.
El cliente no dejó un comentario.Milton C.
El cliente no dejó un comentario.Francois L.
The guy that checked me out was very personal and laid back. I would really recommend them to anyone. Very Nice Guy!!!!Carl K.
El cliente no dejó un comentario.Jordan N.
Very quick check in and out.Steve H.
Although someone answered the phone, no one was there when I went to drop it off. I am thankful to be able to drop it off there as it wasn't my original drop off location. Just made me nervous to drop it off & leave it without someone checking it in. But, overall I am satisfied!Scott M.
El cliente no dejó un comentario.Chris S.
Very personable rep. handled everything AAA+Robert W.
This is a closed gas station. The appearance is sketchy, but the one employee that had locked up and was leaving was very friendly.Brian S.
El cliente no dejó un comentario.Kenia C.
El cliente no dejó un comentario.John G.
Everything was great the gentleman helping me was very helpfulJoseph B.
#1- when he answers the phone he simply states "hello" no business name or U-haul so I was not sure I had the right person or location. #2- We discussed in detail that I only needed the U-haul to go less than 8 miles and I did not want the insurance that he offered --I have State Farm with full coverage that covers rentals----I receive my statement this morning and he charged me the $14.00 Safemove (insurance) anyway #3- Called him @ 256-200-8845 to reminded him of our conversation on 01/12/2019 that I did not want the insurance and please remove it---he said he could not do it and to call 1800Uhaul----that defiantly is NOT the number I needed to call---he should have been courteous enough to at least give me the 800# #4- I called 800-789-3638 and spoke with Ronesha she put in the request to have the $14.00 charge credited back to the CC on file and ask that I give her supervisor 48 hours to approve it---ref # 2096640---Hopefully I do not have to contact CS again for this issue. Thank you, Pat Thomaspat T.
El cliente no dejó un comentario.Rachael C.
El cliente no dejó un comentario.Yolanda B.
Overall the experience was very favorable at both locationsAudie M.
El cliente no dejó un comentario.JENNIFER W.
El cliente no dejó un comentario.Mark M.
Very convenient. Friendly staff.Jonathan S.
The only problem was that upon calling for this order request to your agents, your U haul system was extremely slow for them to submit or gather the information required by them to place it. The concerns we encountered with the vehicle was that it seriously needed a front wheel alignment.nate B.
El cliente no dejó un comentario.CINDY B.
El cliente no dejó un comentario.Kim P.
El cliente no dejó un comentario.David A.
Keep doing what you are doing.STEVIE B.
He made it easy ,and very nice guy , he has my business, maryMary T.
The truck had trash inside which I cleaned out.Sharon W.
Less wait time on arrival to pickupMELISSA T.
Jermaine (sp?) went above and beyond by making sure that I could return the truck and car hauler to this location vs. one I had originally chosen about 20 minutes away. He was also very quick to call me and let me know I had left my house keys in the truck. I would have driven myself crazy looking for them otherwise!Christopher T.
When i called abot a UHaul, i was told the first 90 miles were free, then when my pill comes, i grey charged for all my miles. I am not happyKelly H.
El cliente no dejó un comentario.William S.
Jermain is an outstanding, helpful and personable sales rep. Very thorough.Stephen r. M.
El cliente no dejó un comentario.Tim C.
El cliente no dejó un comentario.Yolanda K.
No commentDennis P.
The manager/owner was extremely helpful. The location was weak. The convenience was superb. I walked in, picked up a truck and was left in 20 minutes. I would recommend even though the location experience is not good.Linda T.
Very professionalFran L.
El cliente no dejó un comentario.slater S.
El cliente no dejó un comentario.Clay W.
when you drop off you are instructed to go to the uhaul.com website, tried doing it three ,four times nothing tried calling customer service several times waited on hold 25 min ,nothing,what's the purpose?James A.
El cliente no dejó un comentario.Thomas D.
El cliente no dejó un comentario.Echo O.
El cliente no dejó un comentario.Brenda T.
Train your man at pickup site. All he had was an iPad, trucks and trailers. He was very interested in his "20%".Ernest M.
El cliente no dejó un comentario.dan C.
Representative, had me back trailer into place and unhook trailer myself. He stayed in the office and offered no assistance. I requested paper work showing that I had returned the trailer satisfactorily, he stated that was not necessary and went back into office. I departed.robert W.
El cliente no dejó un comentario.Tony D.
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.cheryl F.
Excellent friendly serviceGARY H.
We showed up and the first thing said to us was "I'm in a hurry, call that number." He pointed to a piece of paper on the door. We called and no answer, so the guy did all the stuff for use, but complained about being in a hurry the entire time. When we got in the vehicle, there was old food in it.Shiana W.
El cliente no dejó un comentario.John B.