Great people, absolutely loved them. Extremely helpful too.
BRYON S
Customer Reviews for Pennington Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I'm pretty sure the location offered any and all sizes and types of trucks etc to rent. The location was very difficult to keep a signal to do what is needed on line. It is necessary to go to the office to complete the transaction. The lady in charge seems put out by this but, disspite her lack of people skills she was very helpful. We accidently left 2 FOBs in the truck and recieved a call on our way home from dropping off the truck to alert us of this. We live about 50 minutes from rental location so the next day I called to let her know I was on my way to pick those up. I had to wait an additional 25 minutes while I watched her help someone hook up a trailer before I could get my FOBs.
Ronald RHelpful friendly people at this location. Great customer service.
MARK OFriendly staff and fast service
Thomas MService was above and beyond.
Christopher MWe rented a car dolly to tow a vehicle from OH to OK. The equipment was in good condition. The Uhaul provided oiled the racket straps at our request. Everything about the dolly was in excellent condition and functioned properly. The Uhaul provider showed us how to us it and hooked it onto our tow vehicle. I would highly recommend Uhaul and this provider.
Cheryl MThe gentleman was friendly.
DANIEL RFriendly and amazing service.
Urvin PStop smoking inside. Welcome to the 1980’s……..
BENJAMIN BGreat friendly service.
NICHOLAS BGet your online equipment locator up to date so I don't have to add an hour on to my time to do what I need to do.
Donald MAll improvements are about the app. The location and the people working there were great! But the app is terrible. Makes us use three numbers rent a truck! And the app crashed when I was almost done with check out and had me restart the process over again. The app is horrible!
Benjamin LThe people at this location are helpful & considerate. They even opened up on their day off.
CHARLES PGreat location and people to rent from. The first U-Haul I picked up had a hub or bearing issue. The customer service was excellent handling this problem. After the first trailer had a wheel issue they allowed me to come back and exchange for another after work hours.
Geoff NEverything was great. The truck was clean ran well and the appliance dolly was provided. The couple that run the rental facility were friendly and efficient, moving day is tough they made it a little bit better.
MYRON SQuick service and back on the road
Paul KVery friendly and helpful staff on site
Karla RThey were overly accommodating and helpful! I highly recommend.
Bryan PPennington was great, will call them directly next time.....Uhauls share a truck app sucked couldn't get it to work ,called their help line and they were having issues go to .com and process thru there. That barely worked took almost an hour to finally get the truck.......WON"T USE UHAUL.COM again
Scott TFriendly, great people.
ariann sThe owner was very helpful and courteous. She came out to greet us & helped us through the App process. The truck was clean and well kept.
PATRICIA WNo A/C in the Truck and the wipers needed replaced.
Steve SFix the app - thankfully the staff was able to help.
Joshua VPleasantly surprised. Friendly, clean, quick, and efficient in all areas.
Richard KWhen I did the original reservation they reserved me at a location that doesn't carry the size truck I was getting soy pickup location was moved. It should tell you that that location does not have the equipment you need instead of making you change right when you are picking up
peggy dThe gas gauge remained on full and that was annoying.
Courtney MPeople that run the place are so nice and bend over backwards to help people and alot to be said about that.
Ronald GGood customer service, have rented from this location multiple times and always had a good experience.
Bradley OPennington Properties is a great U-Haul location. They came through in a pinch a few weeks ago when my daughter and her husband were moving. They used a different rental company and were left high and dry when they went to pick up their truck. Budget dropped the ball and offered no assistance for not having a truck available. Picture the old "Seinfeld" episode where Jerry went to pick up his rental car but none were available. We started looking at other rental companies in our area and Pennington Properties were quick to respond and had suitable trucks available. Great service. When we needed a truck for our move, we knew Pennington Properties would not disappoint!
dennis mExcellent and easy pick up and drop off. The management at the location were kind and helpful. The truck was clean and well cared for. Will absolutely rent again!
laura gEasy and nice
MARY ROwners were very friendly and helpful throughout the whole rental process! This was my first experience renting a U-Haul truck and would use and recommend going through these owners again!
Jeffrey HEmail the final bill after the truck was returned after closing hours
Joseph PNothing, very friendly staff.
Larry TService was good. Some of the moving blankets provided were damp and had debris on them. My mover had to be careful of the ones they used.
DINA CThe office lady and her husband are wonderful and helpful!
sandy sI returned the truck after hours (8pm), so I understand there would not be personnel. But the area was very dark, muddy and it wasn't really clear where the truck should go. They had other trucks at the site, but they were behind a "do not enter" roped off area, it was just confusing. Also, while they have a Uhaul sign near the road, it's small and definitely hard to see in the dark. Seems like it should have a light or something.
JAMES RThe van was brand new and looked immaculate, unfortunately the engine in the van balked,ran rough and was terribly under-powered!
Gary NI know it was a rough weather week but the snow removal might have been better. Getting in and around the lot was a little sticky. Besides that, and I've used U Haul many times over the years, best U Haul experience yet. Jean was great to work with, I'll rent from them again for sure.
Mark LBetter place to park when it is returned
James JGreat service and equipment. The gentleman was really.nice and helpful!
Christina SMake it easier to return truck after hours!
James SVery helpful
John HExcellent people to deal with. Thanks
David MThank you, you helped make my move flow smoothly!
Christine E