Rental person was very helpful.
Ronald W.
Customer Reviews for Pennington Properties
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Order! better communication with customers make sure that you take care of your customers better service and your response time needs help
Monica T.It was a bit confusing what to do since it was after hours. The sign indicated one thing, and their were no clear directions as to what to do.
Daniel H.The online pickup and drop off process was absolutely horrible. Took 45 min to figure out everything using mobile device, license would not scan, having to upload so much crap b4 and after was ridiculous! Will never do 24/7 again. Also, the 15' size truck I was confirmed to rent was changed to a 26' size which was way too big and difficult to manage the space I needed to maneuver within. I had no choice, had to take it if I wanted to accomplish my project. You can take a reservation,, you just can't hold a reservation! Will only rent a uhaul in the future if I can access a live person face-to-face!!!!!
Cheryl K.Equipment per rental was NOT available, no notice about it until time of rental. LIED about situation and got caught in lie. Called Uhaul who was supposed to alter mileage rate to compensate and did not .
Dave G.Very nice people. Prompt and courteous.
Jeff K.Trying to return drunk here at 9pm at night was horrible, Passes the place twice because there is no lights and a tiny sign in the yard. Way to hard to find. Then very dark trying to find key drop.
DANIELLE S.Very nice and easy to work with.
Charles C.I reserved 12 packing blankets and wasn't informed until the day before or day of that none were available. While our rental contract was adjusted with the removal of the charge, this could've been a much different situation if items we were moving were damaged because we didn't have them. As it was, I had to use my own regular bed blankets to alleviate the possibility of damage.
ANDREW P.The online check in process did not work and was very cumbersome. The representative at the pick up station finally came out and helped me get through the check in process, "in person". She was very helpful. Because of this I did not get to look in the vehicle until after the process was complete. Upon entering the truck, the floorboards were very muddy and the steering column, dash and driver's side area was covered in cigarette ashes and the cab smelled of cigarette smoke. I found this funny since the rep specifically asked me if I smoked and there was a No Smoking sticker on the driver's side window.
Travis W.We appreciated the good rate.
STEPHEN F.Muddy day so floor was muddy but other than that all was well!
Terri H.Explain the contact less more
Rebecca P.Make key drop off a little more visible, adding bring colored signs or reflective tape near the key box
RACHEL D.Jean was wonderful. Pleasant, helpful and efficient. Thank you so much.
Shannon B.Clean van don't block driveway
michael R.My son moved last month, used this location. Easy in and out. I moved this month, truck was nice and clean, tank full. No issues. We will be using them for sure in the future!
Sherri R.Very friendly at this office.
ADAM M.Such wonderful customer service. Provided a clean cargo van on a Sunday for a last minute furniture pick up and move. I definitely recommend :)
Michelle D.Lady at front desk was rushing me and was impatient with me, van was good but customer service is just as important.
noah S.Friendly and helpful people and a local business; I prefer to do business with locally owned enterprises. This worked out well and was very convenient. I will rent from Pennington Properties next time I need a truck.
James F.I would suggest letting customers know they must have WiFi enabled in order for the 24/7 truck pick up to work. Maybe this information was clearly illustrated, but I missed it and it was frustrating until I figured that part out!
Barry K.Go somewhere else
David O.It took over 5 mins to wait for the code to get to the key for the truck. We were in a time crunch due to bad traffic, and movers were waiting for us to arrive with the truck.
Jennifer K.it was a great experience, the UHaul folks were very friendly and accommodating - i would highly recommend.
Charles K.Trying to pickup from e phone wasn't working. It said I completed the online checkout but couldn't find my location. Luckily even though the office was closed she was still there and opened up to check out.
TIMOTHY H.The cost to rent for one day (not even a full day) was too expensive.
Robert L.Very professional and quick checking out my rental.
Deborah A.Improve customer service (don't just stand by people's cars and stare at them while they complete the self check-in... and don't ask If they smoke/to bum a cig. Inappropriate/awkward.) Also please clean steering wheels, ESPECIALLY during a pandemic. I used a wet wipe and it was dark brown after one swipe.
Deanna B.trouble online return checking in
Josh H.Friendly helpful service, we are glad we supported our local neighborhood dealer.
chris L.1. We were given the wrong truck and key, which caused the process to take 40+ more minutes than expected. 2. The truck had less than 3/8 of gas in the tank. Essentially, we had to fill it up as soon as we got it. 3. It took over 25 minutes to reach a customer service representative. During that period, we were stuck waiting outside in 95F heat. 4. The pickup area owner knew we were there the entire time, but did not go outside to ask about the situation until everything was finally settled.
Alexander U.They explained what to do at the drop off after hours
Pam P.Everything was great customer service from beginning to the end. Gracias
Delia B.Improve signage for drop box and self check in instructions. Gracias
Thomas U.Nada
JEFF R.hen some accidental locks keys in the uhaul it shouldn't cost 250 to unlock the door
dustin W.Used the 24/7 drop off. Someone had parked another drop off in the middle of the driveway, so I had to just leave my rental behind it. Also was unclear where to drop the key off. There are 2 key boxes...one with just a slot and another with a combination lock. Was not sure which to use. Couldn't figure out how to get a combination so just put the key in the other one.
Mark L.The staff at Pennington Properties was outstanding. I would recommend them to everyone I know.
Luke H.The staff was friendly and it took the check out was quick
Chuck F.We only talked on the phone. Very pleasant. Actual drop off was after hours. I didn't realize that I had to take pictures for the drop off process until after I dropped the keys in the drop box. I wish I had been made aware of all that before I dropped it off. Otherwise, everything went smooth and everyone was nice.
Daniel F.The experience was awful. Although we reserved our U-HAUL vehicle online, we arrived about 5-10 minutes prior to closing (it was a Sunday; open hours were from 9-12 noon, it was roughly 11:50). The U-Haul location was someone's house it an office attached to the door. There were poor instructions/directions to the key box. No one was present to tell us where to look. When calling UHAUL, we were placed on hold for over twenty minutes waiting to be verified. Meanwhile, we used an additional cell phone to call customer service to figure on what was going on and why no one left was able to answer our call. Eventually (about 12:30) someone came out of the house for U-Haul(after posted hours) to help. Turns out the key that was suppose to be in the lock box was actually if their possession anyways. We finally left after 12:30 and we were still charged beginning at 12 noon. The service was TERRIBLE. Extremely frustrated and disappointed.
Jordan T.Everything was good! I'd use this location again !
Monica T.The online check-in with a cell phone is a joke. Took 30 minutes to get my vehicle. Asking for a passport when my alternate contact didn't answer her phone? Who carries a passport with them??? The agent who was trying to help me was no help at all. Finally able to give them a new alternate contact and they called her while I was standing next to her at the Uhaul dealer. Then they claimed she didn't answer the phone DESPITE her talking to someone from Uhaul only seconds earlier. Complete joke of a system. I'd never use that again.
Robert N.The mobile check in and check out experience was awful. Way more work than just talking to the rep. Also, i took photos of odometer and gas and everything else and then locked up the truck and deposited the key. then i discovered your sure won't let me upload the photos I took, only take new ones. Such a pain!!
Kier S.TRAIN, then retrain your personnel at your national reservation office! They are terrible!
Brandon K.Truck was ready when I arrived and so was the agent. She got me in and out at record time.
deb R.