Customer Reviews for Pecos Sunset Storage
(Distribuidor de U-Haul del vecindario)

Clasificación:

5.0

Excellent , friendly and polite customer service at this location. This is the only location I use in the Las Vegas area. Elaine, Rob and Jim are all great.

Clasificación:

5.0

Great experience

Clasificación:

5.0

Moving is usually a pain! This office certainly was a bright spot during my move. Explanation of the contract, The check in and out process simplified, particularly the Personalities of the personnel of the people I Dealt with! I definitely will suggest those I come in contact Contemplating a move, to contact U-Haul, particularly The location that I dealt with...

Clasificación:

4.0

I rented a cargo van and found the brake pretty high, the top of my foot hit the plastic cover before i was able to slide my foot on the break

Clasificación:

5.0

CUSTOMER SERVICE WAS AWESOME compared to the other Uhaul Location (Rightspace Storage 3921 E Sunset Rd Las Vegas 89120) we went to the day before. Just an all around disaster, the lady at the desk there (didn't get her name) just straight up turned us away saying “Everything is done online” and just sat there the whole time when we came to pickup our Uhaul. And all she had to do was unlock the lock box to hand us our key. She had such a bad attitude that I literally sat in my car for 10mins to write my review hoping I could save someone else the hassle of dealing with this awful person. Returning the Uhaul was a drag because I didn't want to seal with this person again. Thanks for all the online help we didn't need to. I needed the Uhaul again the following day so I went to this location(Pecos Sunset Storage) and when I say the Customer Service provided here was immaculate. A wonderful lady name Elaine I believe came out to our car when we arrived and started informing us about the whole process and what she would need from us to pickup our truck. The other location at Right Space Storage was terrible with their customer Service. She needs to learn a thing or two from Elaine. I will be needing a U-Haul truck again soon so I know now where to go and where to AVOID (Rightspace Storage/Uhaul). Thank you Elaine, you've earned my business for a lifetime.

Clasificación:

5.0

Elaine and her husband they were great we were behind the eight ball and he helped us out immensely I recommend this place to anyone is moving and storage there to forever grateful For this husband and wife team thank you very much Dwayne D

Clasificación:

5.0

Very good people

Clasificación:

5.0

Staff is very friendly and helpful. Great experience.

Clasificación:

5.0

Very friendly and helpful at this location. Everything was great and Elaine is awesome!! Thank you 😊

Clasificación:

5.0

Nothing at all!

Clasificación:

1.0

Your clerk called myself (44)..and my daughter (17) girls. I asked him not to he said "anyway", then apon leaving he called us girls again. I said "excuse me", he said "what should I say "Ma'am, I said yes (he rolled his eyes). Horrible ðŸ'Ž

Clasificación:

5.0

Very reaonable pricing, more than friendly staff that are willing to go the extra mile. Highly recommend this location for all your moving needs.

Clasificación:

5.0

???

Clasificación:

5.0

Don't know; already perfect.

Clasificación:

5.0

Fast, courteous service.

Clasificación:

3.0

It would be hard to improve the customer service and staff at this location. They are polite, friendly and efficient. U Haul as a company should stop upping the mileage rates on weekends and have the same mileage rate 7 days a week.

Clasificación:

5.0

The lady in the front desk is great

Clasificación:

5.0

This location always goes the extra mile for me! Answer all my 10 million questions! They are wonderful the entire staff! They really calmed me down

Clasificación:

5.0

I had to extend the amount of time I needed the truck, which put me way over budget. A discount on additional days or miles would have helped tremendously. At least maybe for a limited time until people get back on their feet. Just a thought.

Clasificación:

5.0

No comment.

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

5.0

N/C

Clasificación:

4.0

Really nice people on picking up your truck.

Clasificación:

5.0

This is my favorite place Elaine and her husband are great

Clasificación:

5.0

This is the best location in the Las Vegas area.

Clasificación:

5.0

I requested a Dolly but did not have one, but they did have the larger dolly and did charge me extra for it. That's was not cool.

Clasificación:

5.0

nothing staff and Elaine are great. Love that they are close and I can call them directly to set up my needs..

Clasificación:

5.0

Keep up the great service that you showed me. When I need to rent another truck I will be back.

Clasificación:

5.0

Nothing. If their not happy at this location ,their not going to be happy anywhere !

Clasificación:

5.0

Awesome.

Clasificación:

5.0

Helpful..accurate....friendly. I got what I needed when I needed it. Well run business. Thank you.

Clasificación:

5.0

This had been a very stressful move and this location helped immensely from the person behind the counter. Cant say enough good things about Elaine. She really went above and beyond to help me out and I will absolutely use her in the future for U-haul or storage needs. Really, really amazing.

Clasificación:

5.0

Great service experience!

Clasificación:

5.0

These people rock

Clasificación:

5.0

Elaine and her Husband are always very professional and courteous. They are a great team and do a fantastic job of keeping things neatly organized. I often rent trucks all around town and now I only come here because of the amazing service. Best U-Haul in town period!

Clasificación:

5.0

Awesome service, great people will do all of my future business here!!

Clasificación:

5.0

Have other locations take service lessons from Elaine at the Pecos/Sunset location. This is the best U-Haul dealership! They deliver an exceptional, differential, and unexpected level of service!

Clasificación:

5.0

Elaine and Rob are the best. Ive rented U-Haul equipment from them 5 times and I've always been very pleased with the cleanliness, fast processing in & out. We also rent a small storage unit as well. Always clean, safe, and nice and cool indoor units. Rob is very attentive to this facility. My favorite people in Vegas.

Clasificación:

5.0

Jimmy was very friendly and helpful. Thanks!

Clasificación:

5.0

I was treated like the most important person on the planet. They both took care of me at pick-up and once again at drop-off. I haven't had a Uhaul experience this perfect ever. I highly recommend this location and will rent from this location from here on out. 5-STAR!

Clasificación:

5.0

Nothing to improve ! Awesome operators !

Clasificación:

5.0

Great experience! Thank you!!

Clasificación:

5.0

My experience there was great customer service

Clasificación:

5.0

I felt that there were no improvements needed with the experience that I've had. Friendly, approachable, helpful, and even assisted with options of vehicle and price to best suit my needs. Definitely recommending to friends!

Clasificación:

5.0

Awsome, very pleasant.

Clasificación:

5.0

Can't think of a thing that would improve the service

Clasificación:

5.0

Elaine was super helpful! She opened early for us and was a pleasure to deal with. The A.C in the truck worked great, as did the breaks which is a concern when driving such a big rig. Thank you for a pleasant experience. I will recommend you to others.

Clasificación:

5.0

This is a great location. It would be nice if the location most convenient for us had what we needed.

Clasificación:

5.0

Owners were very understanding seeing how we were not able to pick up what we needed and our rental was basically a joyride lol they were great

Clasificación:

2.0

He charged me an extra 20 dollars because he said i rented for 23 hours no when I rent a truck it is for a 24 hour period if I bring it early great if not well i needed it longer. I saw him the day I moved and told him that I would be bringing the truck back most likely in the evening might be afternoon but I doubt it. He said ok. Also i tried for half an hour with the app to check my Rental in and it wouldn't let me finally called and told them that it says I didn't put enough gas in. I put in 1/4 of a tank like it said when I got the truck. You know this year I have had nothing but problems with the uhaul rental places. I want you to give me the 20 dollars back and answer emails.

Clasificación:

5.0

Not one thing it was already a great experience and thank you will use them again and have told my family and friends

Clasificación:

5.0

Best UHaul location in the city

Clasificación:

5.0

N/C

Clasificación:

5.0

The people who work here are wonderful. The entire uhaul system was down the morning I picked up my truck which caused major delays picking up our equipment but the workers handled the situation as best they could and I appreciate them!

Clasificación:

5.0

Even when the uhaul payment system went down right at opening time; professionalism was always at the top ranks.