Customer Reviews for Peak Business Services
(U-Haul Neighborhood Dealer)

289 reviews

14440 Cherry Ln Court # 117   Laurel, MD 20707
(At intersection of Cherry Lane 1/2 mile East of Baltimore Avenue Route 1)

(240) 547-1244

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(240) 547-1244

14440 Cherry Ln Court # 117
Laurel, MD 20707
(At intersection of Cherry Lane 1/2 mile East of Baltimore Avenue Route 1)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The truck cabin was utterly disgusting. Sticky stuff from being spilled. Dash dusty and grimy like it had not been cleaned in weeks. Has to go get climax wipes to wipe down myself. Returned early because I just couldn't get over how nasty the driving cabin was. Mr & Mrs. O did not speak or acknowledge me when I came to return. Showed no concern about my complaint. Said he would look out for the next person to use it. Will never use them or recommend anyone to this location.

Charlene M. 
Rating:
2.0

Vehicle need cleaning inside the cab and the back. Engine light was showing on the dashboard.

Herbert H. 
Rating:
5.0

Customer did not leave a comment.

Latangela B. 
Rating:
2.0

I am in the customer service busy and the way i was treated as if i was bother the agent made me never want to rent from that location again. Had no personality, not even a good morning or even ask if everything was ok with the rental . I am guessing he is the owner of the location

HUGH S. 
Rating:
5.0

Customer did not leave a comment.

ELNORA W. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

every thing was good

Larry J S. 
Rating:
4.0

1) The U-Haul self-service check-in system is a nice thought, but completely unworkable in practice. It is unbelievably slow, greater than 1 hour of completely wasted time, with an excess of ID documentation requirements. The web site crashed before one could upload any image of the truck and its mileage or gas level. The local staff was more useful and helpful, and 10 times faster than this pretense of a self-service system. 2) It is nice to be able to order a truck at a defined location, but a very bad customer experience that the actual delivery location at the last moment is changed for another location an additional 10 miles away. The fact that the check-in procedure is also changed to the unworkable self-service described above instead of what was ordered does not add any positive aspect to this. 3) I ordered furniture pads and a utility dolly with the truck. Neither were delivered. 4) The two 12 volt outlets on the dashboard of the truck were not functioning, the one in the glove compartment was.

Soren Bo Krohn H. 
Rating:
1.0

Was not happy. The tunk was still on F and the owner said it was not and charged me over $20 for gas. I did not move anything

KIM Y. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE E. 
Rating:
5.0

Customer did not leave a comment.

Casey M. 
Rating:
5.0

Customer did not leave a comment.

Desmond D. 
Rating:
2.0

Staff not friendly. Had plenty of vehicles though.

Jade M. 
Rating:
5.0

The staff was very friendly and helpful.

LAWRENCE S. 
Rating:
5.0

Make more trucks available.

Abednego D. 
Rating:
5.0

N/A

LAWRENCE S. 
Rating:
1.0

The customer service rep seemed aggitated and was not customer friendly or helpful. When itvwas time to go outside to the truck he gave me the key and pointed that it was outside. I was unclear and had to ask him which truck and he pointed again, I then asked how I was supposed to identify the truck, he said the number is on it in an agitated manner. The service was not friendly.

Zaellishea S. 
Rating:
3.0

The customer service of the past is definitely gone in this country. It used to be standard practice to treat customers kindly; greet them; and generally show that you appreciate their business. The proprietor at this location has awful interpersonal skills and hospitality.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Fix the phone app to make it usable!!!!!

Peter C. 
Rating:
3.0

I did Mobile check in and the check oil light was on in the truck. I put in an emergency roadside assistance request. Then a male staff member showed up at the location who was not respondingto my emergencyrequest. He saw I was in the truck and asked me what was wrong and I informed him about the check oil light. He told me the truck was fine to drive and that he already has service scheduled the Monday after I return the truck. Emergency roadside assistance called me an hour later while I was on the road, and they confirmed that it shouldn't be an issue. It was unnerving to drive the truck with the check oil light but luckily it was fine. However, there wasn't anything in the Mobile check in to account for anything like this.

Maura F. 
Rating:
5.0

Great customer service! Highly Recommend! Will use again!!!

LIAM A. 
Rating:
1.0

They have a very bad attitude and they are not welcoming .. worst u- haul ever

DUBUEH N. 
Rating:
3.0

Please stop forgetting to load the truck with other rental equipment. This is the second time in a row that I ordered a dolly and didn't receive one. Ya boys gonna blow out his back thanks to you guys

Zachery R. 
Rating:
1.0

Make sure the equipment is in good working order. The drivers mirror was broken, and the check engine light was on. The owner was rude and said I didn't bring the gas back to the correct point. I did I even took a picture. He charged me an additional $14.00. You can tell he was use to over charging. I will NEVER go there again. I will never go there again.

Delores B. 
Rating:
3.0

Needs better customer service. African lady was lazy.

Mark N. 
Rating:
5.0

Nice and good experience with you guys thank you

ILFAUT D. 
Rating:
5.0

Customer did not leave a comment.

NORMAN S. 
Rating:
1.0

Change the website to be more specifically detailed about drop off locations instead of giving people the OPTION to put where they want to drop it off right then and there

Ashley P. 
Rating:
5.0

prompt attention by the agent and good customer relations

DOTUN A. 
Rating:
5.0

Everything was done and met all expectations. Nothing more to improve upon as far as I am concerned.

VICTOR I. 
Rating:
4.0

I did have a problem with using a debit card I think you should be able to use a debit card long as there's money on it ! It still spends the same as a Bank card.

TERRI B. 
Rating:
5.0

Customer did not leave a comment.

Norman S. 
Rating:
2.0

Customer service was very very poor

FNU F. 
Rating:
3.0

N/A

NOVELLA P. 
Rating:
3.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

BREON C. 
Rating:
3.0

Customer did not leave a comment.

Rosalind B. 
Rating:
1.0

The place has almost no signage. Dirty. Unprofessional. Doesn't look like a uhaul at all.

CAPRIS S. 
Rating:
5.0

Well done

RAFFIC K. 
Rating:
3.0

Ensure moving items rented included in van/truck at time of scheduled pick up

Shronda M. 
Rating:
5.0

Customer did not leave a comment.

Chinyere U. 
Rating:
5.0

Customer did not leave a comment.

NATHAN L. 
Rating:
5.0

Customer did not leave a comment.

Trung L. 
Rating:
5.0

Should have the customer to clean the interior before returning it for the next rental. The interior should be wipe down since we are in a pandemic. Just and fyi....

REGINA F. 
Rating:
3.0

Customer did not leave a comment.

EDWIN G. 
Rating:
5.0

The trucks was very dirty inside,

BYRON W. 
Rating:
2.0

Dirty and raggedy trucks

Autumn B. 
Rating:
2.0

feel not welcomed in the office.

JIANGO Y. 
Rating:
4.0

Please make every effort to provide the requested gear, i.e dollies, furniture pads ect.

Brady P. 
Rating:
4.0

Customer did not leave a comment.

LYNNET A. 
Rating:
5.0

Keep up the good work

Adejumo K. 
Rating:
5.0

Customer did not leave a comment.

Mohammad M. 
Rating:
1.0

Customer did not leave a comment.

NADY A. 
Rating:
5.0

The service was outstanding and reasonable price, it was a great experience.

ARMENTA D. 
Rating:
5.0

Customer did not leave a comment.

judith B. 
Rating:
2.0

Customer did not leave a comment.

Rhonda S. 
Rating:
5.0

I appreciate the patience and thoroughness of the staff.

John M. 
Rating:
3.0

Customer did not leave a comment.

ISAIAH T. 
Rating:
3.0

The location was a post office. I understand not being super excited to work, but I was asking questions and the employees there looked at me like I had 6 heads. I asked, what I thought, was a reasonable question and the woman paused, looked at me for a few seconds and said, he will help you, whilst lazily looking at the gentleman working with her. I work in retail as well and if a customer of mine received that kind of service, they would be furious and asking for a manager instantly. Do. Better.

Robert H. 
Rating:
1.0

staff was very disorganized

Natasha N. 
Rating:
4.0

Customer did not leave a comment.

TAI K. 
Rating:
5.0

Customer did not leave a comment.

Shaun J. 
Rating:
3.0

Customer did not leave a comment.

DANIELLE YMANU W. 
Rating:
5.0

Customer did not leave a comment.

Hawa B. 
Rating:
3.0

Customer did not leave a comment.

Bradford B. 
Rating:
3.0

Customer did not leave a comment.

FARRAH H. 
Rating:
4.0

Customer did not leave a comment.

JANET M. 
Rating:
3.0

I live out of state

Cliff K. 
Rating:
5.0

Customer did not leave a comment.

Byron L. 
Rating:
4.0

Customer did not leave a comment.

Ron M. 
Rating:
4.0

Customer did not leave a comment.

SHERRY G. 
Rating:
5.0

Customer did not leave a comment.

Breana A. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
1.0

This location was very poor when dealing with them on an issue that I noted at pick up on the pick up form. The person who called me on the phone was very rude and even when customer service called them they were unhelpful. I have rented from uhaul many times and I would not rent from this location again.

Jessica T. 
Rating:
5.0

Pickup and return negotiation was VERY fast. I'd definitely come here again.

Charles U. 
Rating:
5.0

Customer did not leave a comment.

Shaylyce B. 
Rating:
5.0

Just keep doing what your doing

Andy R. 
Rating:
4.0

Very good Service!!

JERRY D. 
Rating:
1.0

I was double charge. Uhaul charge me online and the dealer charge me online. I NEED MY MONEY BACK!!!

Jah-Wilson T. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Maintain your excellent service so that the next customer will be as satisfied as I was and I am. I will recommend this location to family and friends. I also plan to use this location again.

Robert D. 
Rating:
5.0

We were attended to with despatch. In this one hour rental, everything was concluded without hitch.

JUSTIN H. 
Rating:
4.0

Customer did not leave a comment.

Stacy P. 
Rating:
4.0

Customer did not leave a comment.

Elda B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

..

richard B. 
Rating:
1.0

I tried calling in Tuesday regarding this experience. It was the worst and I will definitely not use that location again. The gentleman in this office needs to take some customer service training. Thanks!

Terrance B. 
Rating:
3.0

This location is not corporate. The person running it out of the space also runs 5 other businesses. So when you are there he is trying to take care of more than one customer at a time. If you rent from here in the future, make sure you have a buffer of time from your pick up or dropping off, it could take a while.

Ronald R. 
Rating:
5.0

The owner was very kind to me. Truly grateful for his help and consideration.

DIDRA J. 
Rating:
5.0

Keep up the good work!

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
3.0

Customer did not leave a comment.

Taneka A. 
Rating:
1.0

I was taken advantage because I'm a woman . The guy was not fare at all . I will never give my business to uhaul

Tanchania B. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

CORRITA N. 
Rating:
3.0

The owner or the person who assisted me was rude , I say “good afternoon “ when I get there and no reply from just ask me what I want , then he told me that he close at 7 pm I get back at 6:50pm and when I try to get inside the door was locked he just make me sings from the inside saying “go go ,” basically just make me signs to leave no like it was close just to leave , I feel that was rude again . I definitely will not recommend this location , I used you guys before and every time they were polite and helpful this gentleman here is not .

xavier P. 
Rating:
3.0

Customer did not leave a comment.

barbara F. 
Rating:
5.0

the UHaul At cloverly automotive wasted our time and money. We booked the truck online but there was no way for us to get the key. Because of them we incurred additional charges because we were not on time to pick up and drop off items. Glenda a U-Haul customer service rep was so helpful and rebooked us at the Laurel UHaul. Chanel another UHaul Report found us an open and close location. Hats off to them!We have been offered a $50 reimbursement but I would feel better if it were $75. The Laurel U-Haul - Peak Business Services was fine. No problem getting the truck.

Bernard H. 
Rating:
3.0

Hate the, bring gas back at level you took it. It is nearly impossible to gauge. You already charge by the mile, add twenty cents and include the gas. Guy in the store was nice enough, but got argumentative when I told him the gas didn't read 1/2 tank when taking out.

michael S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top