El cliente no dejó un comentario.Chinyere U.
Customer Reviews for Peak Business Services
(Distribuidor de U-Haul del vecindario)
Laurel, MD 20707
(At intersection of Cherry Lane 1/2 mile East of Baltimore Avenue Route 1)
Services at this Location:
- Lun. - vie.: 9 a. m. - 7 p. m.
- Sáb.: 9 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.NATHAN L.
El cliente no dejó un comentario.Trung L.
Should have the customer to clean the interior before returning it for the next rental. The interior should be wipe down since we are in a pandemic. Just and fyi....REGINA F.
El cliente no dejó un comentario.EDWIN G.
The trucks was very dirty inside,BYRON W.
Dirty and raggedy trucksAutumn B.
feel not welcomed in the office.JIANGO Y.
Please make every effort to provide the requested gear, i.e dollies, furniture pads ect.Brady P.
El cliente no dejó un comentario.LYNNET A.
Keep up the good workAdejumo K.
El cliente no dejó un comentario.Mohammad M.
El cliente no dejó un comentario.NADY A.
The service was outstanding and reasonable price, it was a great experience.ARMENTA D.
El cliente no dejó un comentario.judith B.
El cliente no dejó un comentario.Rhonda S.
I appreciate the patience and thoroughness of the staff.John M.
El cliente no dejó un comentario.ISAIAH T.
The location was a post office. I understand not being super excited to work, but I was asking questions and the employees there looked at me like I had 6 heads. I asked, what I thought, was a reasonable question and the woman paused, looked at me for a few seconds and said, he will help you, whilst lazily looking at the gentleman working with her. I work in retail as well and if a customer of mine received that kind of service, they would be furious and asking for a manager instantly. Do. Better.Robert H.
staff was very disorganizedNatasha N.
El cliente no dejó un comentario.TAI K.
El cliente no dejó un comentario.Shaun J.
El cliente no dejó un comentario.DANIELLE YMANU W.
El cliente no dejó un comentario.Hawa B.
El cliente no dejó un comentario.Bradford B.
El cliente no dejó un comentario.FARRAH H.
El cliente no dejó un comentario.JANET M.
I live out of stateCliff K.
El cliente no dejó un comentario.Byron L.
El cliente no dejó un comentario.Ron M.
El cliente no dejó un comentario.SHERRY G.
El cliente no dejó un comentario.Breana A.
El cliente no dejó un comentario.Laura P.
This location was very poor when dealing with them on an issue that I noted at pick up on the pick up form. The person who called me on the phone was very rude and even when customer service called them they were unhelpful. I have rented from uhaul many times and I would not rent from this location again.Jessica T.
Pickup and return negotiation was VERY fast. I'd definitely come here again.Charles U.
El cliente no dejó un comentario.Shaylyce B.
Just keep doing what your doingAndy R.
Very good Service!!JERRY D.
I was double charge. Uhaul charge me online and the dealer charge me online. I NEED MY MONEY BACK!!!Jah-Wilson T.
El cliente no dejó un comentario.Michael Y.
Maintain your excellent service so that the next customer will be as satisfied as I was and I am. I will recommend this location to family and friends. I also plan to use this location again.Robert D.
We were attended to with despatch. In this one hour rental, everything was concluded without hitch.JUSTIN H.
El cliente no dejó un comentario.Stacy P.
El cliente no dejó un comentario.Elda B.
El cliente no dejó un comentario.John S.
I tried calling in Tuesday regarding this experience. It was the worst and I will definitely not use that location again. The gentleman in this office needs to take some customer service training. ¡Gracias!Terrance B.
This location is not corporate. The person running it out of the space also runs 5 other businesses. So when you are there he is trying to take care of more than one customer at a time. If you rent from here in the future, make sure you have a buffer of time from your pick up or dropping off, it could take a while.Ronald R.
The owner was very kind to me. Truly grateful for his help and consideration.DIDRA J.
Keep up the good work!Sandra M.
El cliente no dejó un comentario.Jeffrey B.
El cliente no dejó un comentario.Taneka A.
I was taken advantage because I'm a woman . The guy was not fare at all . I will never give my business to uhaulTanchania B.
El cliente no dejó un comentario.Sandra M.
El cliente no dejó un comentario.CORRITA N.
The owner or the person who assisted me was rude , I say â€œgood afternoon â€œ when I get there and no reply from just ask me what I want , then he told me that he close at 7 pm I get back at 6:50pm and when I try to get inside the door was locked he just make me sings from the inside saying â€œgo go ,â€ basically just make me signs to leave no like it was close just to leave , I feel that was rude again . I definitely will not recommend this location , I used you guys before and every time they were polite and helpful this gentleman here is not .xavier P.
El cliente no dejó un comentario.barbara F.
the UHaul At cloverly automotive wasted our time and money. We booked the truck online but there was no way for us to get the key. Because of them we incurred additional charges because we were not on time to pick up and drop off items. Glenda a U-Haul customer service rep was so helpful and rebooked us at the Laurel UHaul. Chanel another UHaul Report found us an open and close location. Hats off to them!We have been offered a $50 reimbursement but I would feel better if it were $75. The Laurel U-Haul - Peak Business Services was fine. No problem getting the truck.Bernard H.
Hate the, bring gas back at level you took it. It is nearly impossible to gauge. You already charge by the mile, add twenty cents and include the gas. Guy in the store was nice enough, but got argumentative when I told him the gas didn't read 1/2 tank when taking out.michael S.
While the van was relatively clean and usable, the mat that covers the storage area of the van needs to be cleaned. There was some type of sticky substance on the black mat. Just needs to be sprayed down and possibly scrubbed with soapy water. (my speculation).Donald E.
I wasn't the one to drop it off at the location so I can't rate it, however... The only issue we had was the gas gauge. Currently in dispute as the contract says it was 7/8 full upon pick up, however, my husband took a picture of the gauge and mileage that shows it was less than 3/4ths full! My brother dropped it off at 3/4 of a tank but we're being charged $53 because they are saying it was only 1/2 full. Either the truck is leaking gas, or there is a faulty gauge!! Still waiting on a call from a manager...Ivanna C.
There was garbage in the cab and old shoes in the bed of the truck. I would make sure someone goes through the vehicles to ensure they're clean before the next user.Gabrielle R.
El cliente no dejó un comentario.Domiesha R.
Quick and great service. Clean truck.Sriram D.
The van I rented didn't have any brake lights and I was pulled over by the pg. County Police and given a warning because it was a rental. I purchase bulbs to change as the location as closed and didn't want to be driving around with no brake lights.KELVIN T.
Nothing, my experience was excellent.Louis P.
I rented van at 12pm returned it at 11:57pm couple days later. Very disappointed that the rep entered the return at 12:31pm after he was done with a customer who was there for another service entirely not related to UHaul. If this is not remesied and i get the extra day refunded, I would like to request that all my information be deleted from U-Hauls database as I will never use uhaul ever again. I was just getting ready to start in corporate account because I would need a lot of rentals but I'm ready to go with Budget RentalKeith O.
El cliente no dejó un comentario.Jamison S.
The location was extremely cluttered. The man at the front was extremely rude and very turned off. It was as if he was unhappy that he had a customer. I showed up a little early for my reservation and he told me they didn't have a truck there while it was sitting outside for me and then told me there was nothing he could do and said GOODBYE to me. I just couldn't understand what was going on.Jacob S.
The truck was not clean (the cab was dirty and the cargo area had dirt and what appeared to be red mud in the rubber floor mat) and smelled strongly of cigarette smoke.Rebecca M.
To help the customers, you should CLOSE this location. The manager is so stupid he hands keys over to vehicle that WOULDN'T EVEN START. Moron.Curtis R.
El cliente no dejó un comentario.ROBERT C.
Every thing is fineWILFRED N.
El cliente no dejó un comentario.KALEAF B.
I mapped out my trip. It was 10 miles. The truck said 14. The owner was condescending and has a bad attitude. Will never rent from here again. Also did the whole gas thing. The truck doesn't have all the same hash marks as the paper does making it nearly impossible to know exactly where you have to put gas in it. Total thievery.Yasin M.
Have the owner or attendant verify mileage on vehicle before issuing receipt. The vehicle had 3868 miles and my receipt stated 3795. We drove a total of 9 miles. We brought vehicle back with 3877 on the odometer. The owner tried to charge us for 82 miles. He was told before transaction that we where going to Sam's Club to pick up mattress and box spring. We had the truck for less than an hour. Personally I think he's running a scam.GREGORY B.
A wonderful experience, highly recommended.OLUSEGUN O.
El cliente no dejó un comentario.Kareem A.
Location was a bit confusing for the first visit (even after two phone calls). They need more details and PICTURES of the FRONT of the building on the U-Haul web site to avoid confusion. The man answering the phone's English was very difficult to understand. However, when I arrived he was courteous, professional and efficient. Overall a great experience!Curtis R.
Need a better Representative worst customer service I have ever had rude and very unprofessional will not be using U-haul if this is how your business is ran.Jeremiah C.
El cliente no dejó un comentario.HNERY J.
A small Air freshener would help in the cockpit! Rear view camera is great.Davy K.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.ERIC A.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.Dayo A.
The business owner Oyemade was pleasant and quick. I would definitely rent again in futureSriram D.
I submitted with the right amount of fuel. Yet was charged 1.5 gallons of fuel more!Karthik Abinav S.
Drop off location was very confusing. The office manager refused to check the level of gas and mileage in my presence during drop off on Sunday. This morning I received a statement of bill charging my credit card that the gas was not full. In addition it was stated that the truck was returned on Monday. Both information are incorrect. I want the Monday charges REVERSED and the drop off day corrected.Kay B.
Please refund $65.51 to my account. I didn't use uhaul today. You caused overdraft in my account. Please refund immediately.RENE T.
El cliente no dejó un comentario.AZIZ M.
El cliente no dejó un comentario.Joel B.
Excellent service I recommend I made the reservation for the application and was very easy thank you very much and the price well economicTITO C.
El cliente no dejó un comentario.Kafayat A.
The truck is dirtyJorge M.
The rental agent had a blasÃ© approach to customer service. I pointed out that the truck's a/c was not cooling properly and that the truck's info system indicated it needed an oil change. The agent at first resisted the idea that the truck was not cooling properly and only relented after I insisted he compare it to another truck on the lot. He reluctantly allowed me to exchange for a better truck. He was a poor representative of U-Haul. I will not rent at this location again and I will actively steer others away from this particular location in Laurel, Maryland.Kim N.
My 24 hour rental was not prepared and I had to wait an hour for the store to open to get my keys, I was double charged, I was charged a wrong location fee for dropping the truck exactly where my contract stated.Corey P.
El cliente no dejó un comentario.Ben P.