There was no Dolly in the truck and I had ordered one.Scott D.
Customer Reviews for Peak Business Services
(U-Haul Neighborhood Dealer)
Laurel, MD 20707
(At intersection of Cherry Lane 1/2 mile East of Baltimore Avenue Route 1)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 7 p. m.
- Sáb.: 9 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Geraldine R.
El cliente no dejó un comentario.JOSEPH A.
Everything went well, from pickup to dropoff.Christopher W.
El cliente no dejó un comentario.Joseph F.
The customer service was subpar, the location was very messy and unorganized. It seemed as if it were three different businesses in the same small space.DARRYL H.
El cliente no dejó un comentario.CHERYL M.
Please educate your employees about the reason for $1.29 charged for each mile. ShalomWBERNARD D.
Great service and easy check-in and out!Gary M.
Great location and serviceNekisha R.
The gentleman I picked up my Uhaul truck from was very rude and mumbled/did not speak clearly. He also took a personal phone call in the middle of the transaction and ignored me during it. The office reeked of rotten fish as well.Joseph V.
El cliente no dejó un comentario.FEMI A.
El cliente no dejó un comentario.John C.
Nothing. Everything was perfect.Janis B.
From the booking and return, the process was done in a friendly, caring, and proper manner. I was made aware of all the requirements and a didn't take more than 2-5 minutes to book and receive final receipt for the day. In addition, truck was clean and well maintained.Jean Rodolphe M.
The customer service was not great. The Uhaul was not clean and not in great condition.Jasmine G.
El cliente no dejó un comentario.Lee T.
El cliente no dejó un comentario.JOHN W.
Everyone was nice and polite and answered all my questions and check out was quickSherry J.
The customer service was very poor he made the insurance compulsory and he charged me for 2days . The worst of rental experienceSamuel A.
The owner was friendly and the rates were affordable.Carlisa P.
My truck availability was switched from one location to another only two hours prior to the pickup time. Could have been more notice.Mark H.
El cliente no dejó un comentario.sheena H.
El cliente no dejó un comentario.Nico T.
El cliente no dejó un comentario.JOHN J.
Women who use this service appreciate cleanliness. Please ensure the vehicle is clean and smells fresh. Otherwise, the experience was efficient and well managed.Angela W.
Excellent service!!JOHNSON I.
El cliente no dejó un comentario.Ken D.
The gas mileage stated it's was at 3/4 but it was a little lessIndia B.
El cliente no dejó un comentario.MARLON M.
El cliente no dejó un comentario.Aurelio P.
El cliente no dejó un comentario.Ronald P.
El cliente no dejó un comentario.KJuanji H.
Thank you so much!!Zahira G.
The service was very professional.ANGEL H.
When we walked in we were not greeted and then the man was very rude no professionalism and didn't like the services would recommend another locationALEXIS O.
I had to change my reservation twice due to changing plans. They made the changes very easy.Michael G.
The truck and the dolly that I reserved was not available so I had to get a smaller truck which caused me to make a extra trip. I traveled a total of 4 miles and was changed $10 for 2 gallons of fuel. I still haven't heard from them with a refund or a explanation!Fred R.
El cliente no dejó un comentario.Karmin J.
The overall condition of the truck was okay, but it wasn't get good cleaning.HAREGEWON K.
El cliente no dejó un comentario.THIBAUT T.
The truck cabin was utterly disgusting. Sticky stuff from being spilled. Dash dusty and grimy like it had not been cleaned in weeks. Has to go get climax wipes to wipe down myself. Returned early because I just couldn't get over how nasty the driving cabin was. Mr & Mrs. O did not speak or acknowledge me when I came to return. Showed no concern about my complaint. Said he would look out for the next person to use it. Will never use them or recommend anyone to this location.Charlene M.
Vehicle need cleaning inside the cab and the back. Engine light was showing on the dashboard.Herbert H.
El cliente no dejó un comentario.Latangela B.
I am in the customer service busy and the way i was treated as if i was bother the agent made me never want to rent from that location again. Had no personality, not even a good morning or even ask if everything was ok with the rental . I am guessing he is the owner of the locationHUGH S.
El cliente no dejó un comentario.ELNORA W.
El cliente no dejó un comentario.Andrea M.
every thing was goodLarry J S.
1) The U-Haul self-service check-in system is a nice thought, but completely unworkable in practice. It is unbelievably slow, greater than 1 hour of completely wasted time, with an excess of ID documentation requirements. The web site crashed before one could upload any image of the truck and its mileage or gas level. The local staff was more useful and helpful, and 10 times faster than this pretense of a self-service system. 2) It is nice to be able to order a truck at a defined location, but a very bad customer experience that the actual delivery location at the last moment is changed for another location an additional 10 miles away. The fact that the check-in procedure is also changed to the unworkable self-service described above instead of what was ordered does not add any positive aspect to this. 3) I ordered furniture pads and a utility dolly with the truck. Neither were delivered. 4) The two 12 volt outlets on the dashboard of the truck were not functioning, the one in the glove compartment was.Soren Bo Krohn H.
Was not happy. The tunk was still on F and the owner said it was not and charged me over $20 for gas. I did not move anythingKIM Y.
El cliente no dejó un comentario.JACQUELINE E.
El cliente no dejó un comentario.Casey M.
El cliente no dejó un comentario.Desmond D.
Staff not friendly. Had plenty of vehicles though.Jade M.
The staff was very friendly and helpful.LAWRENCE S.
Make more trucks available.Abednego D.
The customer service rep seemed aggitated and was not customer friendly or helpful. When itvwas time to go outside to the truck he gave me the key and pointed that it was outside. I was unclear and had to ask him which truck and he pointed again, I then asked how I was supposed to identify the truck, he said the number is on it in an agitated manner. The service was not friendly.Zaellishea S.
The customer service of the past is definitely gone in this country. It used to be standard practice to treat customers kindly; greet them; and generally show that you appreciate their business. The proprietor at this location has awful interpersonal skills and hospitality.Karen J.
El cliente no dejó un comentario.Debra S.
Fix the phone app to make it usable!!!!!Peter C.
I did Mobile check in and the check oil light was on in the truck. I put in an emergency roadside assistance request. Then a male staff member showed up at the location who was not respondingto my emergencyrequest. He saw I was in the truck and asked me what was wrong and I informed him about the check oil light. He told me the truck was fine to drive and that he already has service scheduled the Monday after I return the truck. Emergency roadside assistance called me an hour later while I was on the road, and they confirmed that it shouldn't be an issue. It was unnerving to drive the truck with the check oil light but luckily it was fine. However, there wasn't anything in the Mobile check in to account for anything like this.Maura F.
Great customer service! Highly Recommend! Will use again!!!LIAM A.
They have a very bad attitude and they are not welcoming .. worst u- haul everDUBUEH N.
Please stop forgetting to load the truck with other rental equipment. This is the second time in a row that I ordered a dolly and didn't receive one. Ya boys gonna blow out his back thanks to you guysZachery R.
Make sure the equipment is in good working order. The drivers mirror was broken, and the check engine light was on. The owner was rude and said I didn't bring the gas back to the correct point. I did I even took a picture. He charged me an additional $14.00. You can tell he was use to over charging. I will NEVER go there again. I will never go there again.Delores B.
Needs better customer service. African lady was lazy.Mark N.
Nice and good experience with you guys thank youILFAUT D.
El cliente no dejó un comentario.NORMAN S.
Change the website to be more specifically detailed about drop off locations instead of giving people the OPTION to put where they want to drop it off right then and thereAshley P.
prompt attention by the agent and good customer relationsDOTUN A.
Everything was done and met all expectations. Nothing more to improve upon as far as I am concerned.VICTOR I.
I did have a problem with using a debit card I think you should be able to use a debit card long as there's money on it ! It still spends the same as a Bank card.TERRI B.
El cliente no dejó un comentario.Norman S.
Customer service was very very poorFNU F.
El cliente no dejó un comentario.DAVID D.
El cliente no dejó un comentario.BREON C.
El cliente no dejó un comentario.Rosalind B.
The place has almost no signage. Dirty. Unprofessional. Doesn't look like a uhaul at all.CAPRIS S.
Well doneRAFFIC K.
Ensure moving items rented included in van/truck at time of scheduled pick upShronda M.
El cliente no dejó un comentario.Chinyere U.
El cliente no dejó un comentario.NATHAN L.
El cliente no dejó un comentario.Trung L.
Should have the customer to clean the interior before returning it for the next rental. The interior should be wipe down since we are in a pandemic. Just and fyi....REGINA F.
El cliente no dejó un comentario.EDWIN G.
The trucks was very dirty inside,BYRON W.
Dirty and raggedy trucksAutumn B.
feel not welcomed in the office.JIANGO Y.
Please make every effort to provide the requested gear, i.e dollies, furniture pads ect.Brady P.
El cliente no dejó un comentario.LYNNET A.
Keep up the good workAdejumo K.
El cliente no dejó un comentario.Mohammad M.
El cliente no dejó un comentario.NADY A.
The service was outstanding and reasonable price, it was a great experience.ARMENTA D.
El cliente no dejó un comentario.judith B.
El cliente no dejó un comentario.Rhonda S.