They overcharged me
Danny R
Customer Reviews for Patriot Cache Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, y'all did great, thank you.
RICH GGreat service.
Joyce GThe Copperas Cove site cleaned up the mess created by by start point in York, Pa. on Roosevelt avenue. As such we're continuing to do business with the Copperas Cove site.
Terence ANothing in my opinion
Tracey GNothing, picking up and dropping off was very easy and quick. Made my move less stressful.
Melanie BVery understanding and help find someone to help me unload my furniture.
Beverly DNice friendly personnel
ALLEN WMake sure the trailer that I turn in is actually turned in
Nikolas SThis was my first time using a fuel efficient vehicle and it seemed as if the truck was governed to stay under 35. It wasn't bad because I was local but for someone going long distance, it would probably be unpleasant
LaShundra PI had to drive to another town to pick up the truck, which was NOT the size I reserved, so the csr credited me with so many miles to offset the miles. Those disappeared, and all of a sudden I was charged with insurance, which I had declined. NOT ACCEPTABLE!!!
LYLE NLynn, the lady working at this location is AMAZING!! She was so helpful and kind, she really made this experience great!!
CHARLIE LClerks can explain process clearer, nobody was at service desk for a couple minutes.
Todd DHuge lot makes parking large trucks and trailers easy.
Ryan HLady at pickup location was very friendly and helpful
james aNotging it was amazing
MAYELIN CIs fine as it is.
Neftali PCustomer service was outstanding
Arthur BVery friendly staff and and knowledgeable able the area and the equipment.
Terry HWell i got double charged by u-haul bringing my account negative called them to ask why i was double charged. They looked into realized the mistake automatically gave me a refund and told me if i got charged an overdraft fee then to send them a picture of my bank statement and they would pay that back to me as well. Best customer service ive ever delt with for an issue or any kind of call center business. 10/10 recomend uhaul and if you have an issue they fix it right away!
Mikayla CSeparate your Uhaul association with third party mover vendors such as: Pack N Go Moving Company.
Constance CToo many problems with your computer/software system to name. Years with no problems, but this year has completely put me off your company. You need experts to come in and follow my experiences and fix everything.
Paul DShe acted like I was bothering her. I was the only customer there.
Donald BThe staff were very helpful but your system was not letting me submit my drivers license. What should have been a few minute check out came to almost an hour
William STruck ran and pulled 16' personal trailer great !
lee yThe ladies there were excellent. They were very friendly and helpful.
Danielle PI have never written such a poor review, but the injustice that these people showed must be known. Be awear of this location. They charge you for mileagle you dont even use and the mangers do not have customer service skill. Also they are not the actual Uhaul.
Shomeka LLynn was excellent! Extremely helpful. Honest and up front with all the fees. She schooled us on the other mom & pop storage facilities that get you in an internet discount price and then raise the storage fee 3-6 months later. Not a good deal if you happen to be deployed and you can’t be there to move your belongings to another affordable facility. We were so impressed we rented storage space on the first look. I highly recommend this facility and any other Uhaul distributor to all the soldiers at Ft. Hood. Bill Scott
William sThe manager was rude and hang up on me on the phone when I explain to her I need a gasoline refund. The rep David who handles Copperas Cove Texas suppose to take care of the refund. When I got the uhual the gas gauge is pointing to 3/4 full; when I returned it I filled the truck to full. How can I get a credit for that gas. I need help. Please respond to me as soon as possible. My phone 804-819-0399. My name is Mary Gongora Balducci. All I want is gas credit. Thank you for your time and speedy results. Thanks again.
Mary GExtremely rude. Lynn the facilities mgr was screaming at me. Most unprofessional business ever!
robin mprovide cushion seats for friver
Alphonzo RTop notch service from clerk. However, the Uhaul computer interface is maddening and caused us delay while clerk was wrestling with it. Don't you ever do any software training after you do an upgrade?
John BYou guys were great, pleasant, nice and went the extra mile to help us. Will recommened to others/friends and will definitely use you guys again.
Jeremy HGot moved three times from requested pick up location, which was confusing. Especially because the email said the original location. Seems unfair I have to pay for miles if the location changes away from preferred (the change made the trip 5 miles longer). Location was great though. Lynn was very helpful.
Katherine SNothing...it was just the right size!
Pamela CEverything about this location was great!!!!! The two ladies in front were very awesome!
ALEXANDER AThis was the best ever experience I've had with uhaul thank you so much.
Peter MThe lady at this location was so sweet and helpful! Thank you so much!
kyra kGreat customer service and down to earth people.
Michael BThis place was great, especially Randy
Shannon SMrs. Golden was very friendly, well-informed and helpful.
Makala SAFTER we signed the agreement for the U-Haul, we were told that the truck "doesn't always start" and might need to be jumped to start. Not acceptable. If the truck has any issues, such as an extremely old battery (which was the case with us), the location should not offer the truck to customers.
Rachelle MNothing at all. Everything was in order and customer friendly.
CHRISTOPHER WUhaul representative at the issuing location advised me to add miles to the one way trip, just to be safe. I did need 11 more miles than the original estimate and agreed to add the miles because she said that I would be refunded the money for the miles I did not use. When i turned in the truck I was informed that one way trips are completely paid up front and there is no refund even though I turned in my truck 1 day early and only used 298/383 miles available. I will not be using uhaul again!!!
Alan SPersonnel there was helpful, but slow in working the computer for the drop-off transaction. Suggest speeding up the process. Also, wonder why I had to do a safety inspection on drop-of, but nothing shown to me on pick-up?
Pete H