Customer Reviews for Patriot Cache Storage
(U-Haul Neighborhood Dealer)

76 reviews

1310 E Business 190   Copperas Cove, TX 76522

(254) 577-4269

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 577-4269

1310 E Business 190
Copperas Cove, TX 76522

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They overcharged me

Danny Rosadomatias 
Rating:
5.0

Customer did not leave a comment.

Brian Hamil 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
5.0

Nothing, y'all did great, thank you.

RICH GAST 
Rating:
5.0

Customer did not leave a comment.

KEITH SHANK 
Rating:
5.0

Customer did not leave a comment.

Pat Roberts 
Rating:
5.0

Great service.

Joyce GARRETT 
Rating:
5.0

The Copperas Cove site cleaned up the mess created by by start point in York, Pa. on Roosevelt avenue. As such we're continuing to do business with the Copperas Cove site.

Terence Autin 
Rating:
5.0

Nothing in my opinion

Tracey Gribbin 
Rating:
5.0

Nothing, picking up and dropping off was very easy and quick. Made my move less stressful.

Melanie Brown 
Rating:
4.0

Very understanding and help find someone to help me unload my furniture.

Beverly Duncan 
Rating:
5.0

Customer did not leave a comment.

Shantice Evans 
Rating:
5.0

Customer did not leave a comment.

marsha mills 
Rating:
5.0

Nice friendly personnel

ALLEN WALLS 
Rating:
5.0

Customer did not leave a comment.

Jenifer Schultz 
Rating:
3.0

Make sure the trailer that I turn in is actually turned in

Nikolas Sherlock 
Rating:
4.0

Customer did not leave a comment.

Phillip Miller 
Rating:
5.0

This was my first time using a fuel efficient vehicle and it seemed as if the truck was governed to stay under 35. It wasn't bad because I was local but for someone going long distance, it would probably be unpleasant

LaShundra Pugh 
Rating:
1.0

I had to drive to another town to pick up the truck, which was NOT the size I reserved, so the csr credited me with so many miles to offset the miles. Those disappeared, and all of a sudden I was charged with insurance, which I had declined. NOT ACCEPTABLE!!!

LYLE N CONLEY 
Rating:
5.0

Customer did not leave a comment.

Luis Zapata 
Rating:
5.0

Lynn, the lady working at this location is AMAZING!! She was so helpful and kind, she really made this experience great!!

CHARLIE LOE 
Rating:
3.0

Customer did not leave a comment.

Dallin Ashby 
Rating:
2.0

Clerks can explain process clearer, nobody was at service desk for a couple minutes.

Todd Davis 
Rating:
5.0

Customer did not leave a comment.

Laura Riedenauer 
Rating:
5.0

Huge lot makes parking large trucks and trailers easy.

Ryan Hoffman 
Rating:
4.0

Lady at pickup location was very friendly and helpful

james arambula 
Rating:
5.0

Customer did not leave a comment.

Roberto Cruz 
Rating:
5.0

Notging it was amazing

MAYELIN C KUSIAK 
Rating:
5.0

Customer did not leave a comment.

wesley perry 
Rating:
5.0

Customer did not leave a comment.

Angeleake Wright 
Rating:
4.0

Customer did not leave a comment.

Jorge Castro 
Rating:
4.0

Is fine as it is.

Neftali Perez 
Rating:
5.0

Customer service was outstanding

Arthur Barnard 
Rating:
5.0

Very friendly staff and and knowledgeable able the area and the equipment.

Terry Hann 
Rating:
5.0

Well i got double charged by u-haul bringing my account negative called them to ask why i was double charged. They looked into realized the mistake automatically gave me a refund and told me if i got charged an overdraft fee then to send them a picture of my bank statement and they would pay that back to me as well. Best customer service ive ever delt with for an issue or any kind of call center business. 10/10 recomend uhaul and if you have an issue they fix it right away!

Mikayla Collier 
Rating:
5.0

Separate your Uhaul association with third party mover vendors such as: Pack N Go Moving Company.

Constance Charles 
Rating:
1.0

Too many problems with your computer/software system to name. Years with no problems, but this year has completely put me off your company. You need experts to come in and follow my experiences and fix everything.

Paul Dombrosky 
Rating:
2.0

She acted like I was bothering her. I was the only customer there.

Donald Barron 
Rating:
3.0

The staff were very helpful but your system was not letting me submit my drivers license. What should have been a few minute check out came to almost an hour

William Stephens 
Rating:
5.0

Truck ran and pulled 16' personal trailer great !

lee yoswick 
Rating:
5.0

Customer did not leave a comment.

Amanda Lingerfelt 
Rating:
4.0

The ladies there were excellent. They were very friendly and helpful.

Danielle Price 
Rating:
5.0

Customer did not leave a comment.

Michael Pastrano 
Rating:
1.0

I have never written such a poor review, but the injustice that these people showed must be known. Be awear of this location. They charge you for mileagle you dont even use and the mangers do not have customer service skill. Also they are not the actual Uhaul.

Shomeka Louis 
Rating:
5.0

Lynn was excellent! Extremely helpful. Honest and up front with all the fees. She schooled us on the other mom & pop storage facilities that get you in an internet discount price and then raise the storage fee 3-6 months later. Not a good deal if you happen to be deployed and you can’t be there to move your belongings to another affordable facility. We were so impressed we rented storage space on the first look. I highly recommend this facility and any other Uhaul distributor to all the soldiers at Ft. Hood. Bill Scott

William scott 
Rating:
4.0

Customer did not leave a comment.

Dyson Turner 
Rating:
3.0

The manager was rude and hang up on me on the phone when I explain to her I need a gasoline refund. The rep David who handles Copperas Cove Texas suppose to take care of the refund. When I got the uhual the gas gauge is pointing to 3/4 full; when I returned it I filled the truck to full. How can I get a credit for that gas. I need help. Please respond to me as soon as possible. My phone 804-819-0399. My name is Mary Gongora Balducci. All I want is gas credit. Thank you for your time and speedy results. Thanks again.

Mary Gongora 
Rating:
1.0

Extremely rude. Lynn the facilities mgr was screaming at me. Most unprofessional business ever!

robin martin 
Rating:
5.0

provide cushion seats for friver

Alphonzo Redmond 
Rating:
4.0

Customer did not leave a comment.

Gina Childers 
Rating:
5.0

Customer did not leave a comment.

Everett Bynum 
Rating:
4.0

Customer did not leave a comment.

jose granados 
Rating:
5.0

Top notch service from clerk. However, the Uhaul computer interface is maddening and caused us delay while clerk was wrestling with it. Don't you ever do any software training after you do an upgrade?

John Beck 
Rating:
5.0

Customer did not leave a comment.

Mary Ray 
Rating:
5.0

Customer did not leave a comment.

David Carpenter 
Rating:
5.0

You guys were great, pleasant, nice and went the extra mile to help us. Will recommened to others/friends and will definitely use you guys again.

Jeremy HEMPEL 
Rating:
5.0

Customer did not leave a comment.

Jordan Bernal 
Rating:
5.0

Got moved three times from requested pick up location, which was confusing. Especially because the email said the original location. Seems unfair I have to pay for miles if the location changes away from preferred (the change made the trip 5 miles longer). Location was great though. Lynn was very helpful.

Katherine Schnepper 
Rating:
5.0

Nothing...it was just the right size!

Pamela Crumblin 
Rating:
5.0

Customer did not leave a comment.

ARIEL CAMPBELL 
Rating:
5.0

Everything about this location was great!!!!! The two ladies in front were very awesome!

ALEXANDER ALLAN 
Rating:
5.0

Customer did not leave a comment.

Demetrick Williams 
Rating:
5.0

Customer did not leave a comment.

Erika Hubbard 
Rating:
5.0

This was the best ever experience I've had with uhaul thank you so much.

Peter McNeal 
Rating:
5.0

Customer did not leave a comment.

Hannah Lambert 
Rating:
5.0

The lady at this location was so sweet and helpful! Thank you so much!

kyra kirkland 
Rating:
5.0

Great customer service and down to earth people.

Michael Burnett 
Rating:
4.0

Customer did not leave a comment.

Jerome Copeland 
Rating:
5.0

This place was great, especially Randy

Shannon Sexton 
Rating:
5.0

Mrs. Golden was very friendly, well-informed and helpful.

Makala Schells 
Rating:
1.0

AFTER we signed the agreement for the U-Haul, we were told that the truck "doesn't always start" and might need to be jumped to start. Not acceptable. If the truck has any issues, such as an extremely old battery (which was the case with us), the location should not offer the truck to customers.

Rachelle Miller 
Rating:
5.0

Nothing at all. Everything was in order and customer friendly.

CHRISTOPHER WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Beth Decamp 
Rating:
1.0

Uhaul representative at the issuing location advised me to add miles to the one way trip, just to be safe. I did need 11 more miles than the original estimate and agreed to add the miles because she said that I would be refunded the money for the miles I did not use. When i turned in the truck I was informed that one way trips are completely paid up front and there is no refund even though I turned in my truck 1 day early and only used 298/383 miles available. I will not be using uhaul again!!!

Alan Salsbery 
Rating:
3.0

Customer did not leave a comment.

thomas yauda 
Rating:
4.0

Personnel there was helpful, but slow in working the computer for the drop-off transaction. Suggest speeding up the process. Also, wonder why I had to do a safety inspection on drop-of, but nothing shown to me on pick-up?

Pete Howard 
No reviews have been submitted for this location.

Additional Services at this Location

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