Staff was ready, friendly, and helpful. Equipment was on sight and ready. Can’t ask for much more than that.
Anthony A
Customer Reviews for Parts Depot of Salida Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had a low tire pressure warning when I picked up truck, but the staff took care of it. Also, originally reserved a 15' truck and was notified three days before it was ro be picked up thar it was not available. Ten foot truck worked out.
Glen VThe location was 3 hrs away from where I was and the truck wasn’t even what I reserved. It was too small. The windshield wipers were broke and the gas cap didn’t lock.
morgan wJust a small thing - Remember to fill the windshield washer fluid before renting the truck.
ROBIN WThis location was so helpful and kind, just normal business versus where I picked it up and what I went through.
Christina RGreat experience. Friendly staff. Very convenient.
john wVery helpful and quick with getting the return completed.
Carl BGood family run business
Dennis HWe have used Uhaul many times and we had planned on renting again through the company in a couple week to finish relocating from Colorado to OH. However, when we picked up the truck it was parked in the back, and so wedged in the spot that it was very difficult to get into the vehicle (shouldn't it have been brought around to us in the front or at least pulled out for us to have easy access). It was also very dirty. With the stress of moving, this just added to the frustration. This is not what we expect from Uhaul so we went back in and made a verbal complaint. The assistant working didn't even care enough to get up out of the chair to come address the concern...he instructed us to just take pictures. We did take pictures and I was hoping I could attach them here. When we returned the truck at the drop off location today we told the attendant here about the poor customer service and condition of the vehicle when we picked it up. She instructed us to put a review in so we are. After this experience we are seriously considering going with a different moving company in a couple weeks because of this bad service.
Cindy MKeep more dollies in stock
Danny WThe business was closed when I dropped the truck off.
Barbara SEasy and smooth pick-up and drop-off. Location was friendly and helpful.
Rex CThe experience was great clean truck, reasonable price. Checkin on a weekend is a long drawn out process but otherwise it was great
Brenda MPlace was ok just seemed to not have any interest inservice
Charles KA bit more friendly ... maybe ask if everything went ok.
merle bNothing
kurt kMy second time using this location. They do it right.
william oUsed the uhaul app to return. Quick and easy.
Anthony AEasiest check in!
LJ MExcellent service
NANCY FI ordered a hand truck and furniture pads but neither were in the truck. The pads, in particular, were problematic. Overall, though, I’d say that this was better than previous experiences because at least the truck was there on time.
David KThe staff were very friendly and helpful!
G RJust fine!
Allyn DThey were very responsive and easy to work with. Easy after hours drop off.
Tibor LThis business is the epitome of 'we could care less!' Rented me a truck that was in bad shape. Engine light on, long crack across the windshield, and a gas cap that would just fall off about every 200 miles. They are the only game in town so I had no choice but to take it on the day. If you have any choice you might want to choose differently... The uhaul store I delivered it to said the truck should have never been on the road. Even for local hauls...let alone cross country. So you have an amateur truck driver driving a faulty vehicle. Not good.
john sDrop off was quick and easy! No problems at all.
Thomas WThe drop off area was not clean and inviting and needs signage telling people to go to Big O tire store to check in the equipment
Geoffrey WIt took over one hour to get the vehicle after hours. Horrible experience and the mobile app did not work. There was dog hair in the cab of the vehicle. Someone forgot to vacuum it out.
Warren TGreat drop off, no hassle, awesome!
Lynne GJust a drop off lot out in the country. I didn’t see a sign for my drop off directions. But glad they were there.
Tanya Cclean the truck repair the truck your app is crap there is nothing you can fix or do that will make me use U-Haul ever again the most unpleasant experience and I've used your trucks many times for many years we are through
john cGreat customer service!
Michelle SWe dropped off early when the business was closed.
KATE NWhoever used the truck before us obviously used it to move Sheetrock as the cab and the box were full of white dust! However the associate who severed us was great and professional!!!
dan tI did not talk to anyone at this location. I did the self service drop off.
William VWe rented a 10' truck and an appliance dolly. We were expecting the truck to have a ramp to allow us to move a freezer; it remains to be moved. Had we known, we would have rented the next size larger truck to get the ramp. We moved other items so it wasn't a total loss, but not the win we were hoping for, either.
Paul AN/A
Thomas SGreat, prompt service!, especially considering the cold weather. Thank you.
barbara aI was pleasantly surprised by the helpful staff. I recommend this business to everyone. Thanks!
Robert BFast and easy drop off with pleasant personnel! Highly recommend this location and they should be commended for their “customer service”. Something you don’t get very often in this strange world!
Dennis HThe process was smooth and handled with kind, professionalism. Would definitely use this location again.
Robert GThank You !
ED B