Customer Reviews for Parkway Service Center
(U-Haul Neighborhood Dealer)

189 reviews

1000 W Gaines St   Lawrenceburg, TN 38464
(Hwy 64)

(931) 762-9743

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(931) 762-9743

1000 W Gaines St
Lawrenceburg, TN 38464
(Hwy 64)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

tommy butler 
Rating:
3.0

No check-in. Guy yelled”just leave the key on the counter”

Randy Myers 
Rating:
5.0

Customer did not leave a comment.

Alton Lowe 
Rating:
5.0

Customer did not leave a comment.

Austin Hanson 
Rating:
5.0

Customer did not leave a comment.

John Guy 
Rating:
5.0

Great Location and friendly service

Donald Morgan 
Rating:
3.0

Customer did not leave a comment.

GUY FARNSWORTH JR 
Rating:
5.0

Customer did not leave a comment.

brandon bradbury 
Rating:
4.0

Customer did not leave a comment.

Debra Blow 
Rating:
5.0

Customer did not leave a comment.

Ben Marston 
Rating:
3.0

Once again, the smart phone uploading of images and process was not working for me. I had to return to drop off during business hours. The attendant also was not able to use the system and said he would have to take care of it later. He apologized and said this was happening a lot.

Chris Michalski 
Rating:
5.0

Customer did not leave a comment.

Lucas Gobble 
Rating:
5.0

Customer did not leave a comment.

David Thomas 
Rating:
4.0

It was ok

Fritz Moore 
Rating:
5.0

Service was great! They made sure everything was great

Walt Smith 
Rating:
5.0

Thank you

Chantal Connolly 
Rating:
3.0

Customer did not leave a comment.

Andrew Osborn 
Rating:
5.0

Customer did not leave a comment.

Jeremy Skellen 
Rating:
4.0

Very helpful and Courteous. Will use that location again

Tom Koch 
Rating:
3.0

I had reservations for a location in my town. It was triple booked so our reservation was changed without our notice. To another town and county then we were not given compensation for the extra milage. Very disasatisfied with the experience

William Starr 
Rating:
5.0

Customer did not leave a comment.

John Poland 
Rating:
5.0

Customer did not leave a comment.

Blake Smith 
Rating:
3.0

Customer did not leave a comment.

Mal Youngblood 
Rating:
5.0

very friendly and helpful.

Jimmy Jenkins 
Rating:
2.0

My truck was not at the promised location because the person who rented it earlier in the week “failed to bring it back”. Apparently keeping it several days overdue. They need to keep better records since it was a local transaction. I drove over two hours to rent the truck rather than burn up miles driving a round trip move. When a truck was located, I was sent to pick it up across town. The people there were not friendly at all and even though I had already put in all of my information he had to do it again. I wasted half of my day just trying to get a truck that I had reserved well in advance.

Richard Vaughn 
Rating:
1.0

The interior of the truck smelled like a dog and had something sticky and nasty on the seat. The air conditioner was inoperable and made a 500 mile trip in 80 degree weather miserable. …Stuck in traffic jams with no AC in the hot sun.

Stan White 
Rating:
3.0

The truck wasn't full of gas it only had 3/4 tank of gas

JOHNNY SAVAGE 
Rating:
5.0

More than one person associated with uhaul said that the website experience is sub par for such a large company. For instance, it is difficult to make changes to your online order when you actually pick up your vehicle.

Ben May 
Rating:
5.0

Customer did not leave a comment.

Allen Douglas 
Rating:
5.0

Customer did not leave a comment.

kathy mott 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CLARK 
Rating:
5.0

Customer did not leave a comment.

Susan Miles 
Rating:
3.0

Customer did not leave a comment.

julio rosado 
Rating:
4.0

retrain the box road, Columbus ga location retrain the reps when I call the 800 number . I'm sure there's plenty on my contract for all the calls I had to make, complaints and problems I had. the Lawrenceburg location was great. nice old guy running it. polite and professional.

Kurt Vollmer 
Rating:
2.0

Rented me the same truck from last year, drivers door does not close properly and the roof still leaks. I think I am done with Uhaul

Lorannda Borja 
Rating:
5.0

Customer did not leave a comment.

David Fleeman 
Rating:
5.0

Mr DeWayne was very professional and answered all my questions

Jason Kristof 
Rating:
4.0

Customer did not leave a comment.

Thomas Koebberling 
Rating:
1.0

Make sure truck is available. My 10 ft truck wasn’t available. Bad service.

JASON APPLEBY 
Rating:
4.0

Customer did not leave a comment.

Ben May 
Rating:
5.0

Customer did not leave a comment.

Elaine Wakeland 
Rating:
3.0

We used a local dealership & they decided to close on Sat without telling me. Its only by chance I called to confirm & found out I had to go pick up the truck the next morning (Friday) because he was closing at noon on Friday. I think all local dealers who decide to close be required to call UHaul renters & alert them to the change, otherwise I would have been totally out of luck with movers etc all lined up. Pls require this of your local dealters!!!!

Jon Hollabaugh 
Rating:
5.0

Customer did not leave a comment.

Christina Luna 
Rating:
5.0

Customer did not leave a comment.

Eric Pitts 
Rating:
5.0

Customer did not leave a comment.

Tim Anderson 
Rating:
5.0

Customer did not leave a comment.

Shane Byrne 
Rating:
5.0

Customer did not leave a comment.

Stephanie Pelkey 
Rating:
5.0

Wonderful experience! Great guys at pickup location. Also, the Florence AL on Chisholm hwy has an employee named Courtney I believe. She was wonderful in helping us figure out what our best solution was to our situation. She was working on Fri eve towards the end of the business day. Thanks again!

BRIAN WILKINSON 
Rating:
4.0

Customer did not leave a comment.

Andrew Mitchell 
Rating:
5.0

Customer did not leave a comment.

Daniel Henson 
Rating:
4.0

There was plenty of space to move the truck around

Danette Miller 
Rating:
5.0

Everything was in order and the gentlemen who finalized the rental and installed the auto hauler were wonderful! A+ !

Shawn Beasley 
Rating:
5.0

Parkway was great. They went above and beyond to help us get our UHAUL rental, but the UHAUL website kept crashing on them and it took them calling Uhaul to get us set up. I would definitely recommend Parkway again, but not sure about UHAUL company.

brian weaver 
Rating:
3.0

It’s not so much the locations apparently their hands are tied as far as what they get as far as equipment, it’s the experience in general. Every time I rent from U-Haul online they switch the size truck I get without contacting me and try to change the rate. When I order a certain size equipment I do so because it’s what I need and would prefer not to be put in something I don’t need for the rate I didn’t want. I would prefer to be notified that my preferred location didn’t have what I reserved and not sent to another location that didn’t have what I was looking for either.

Jerry Day 
Rating:
5.0

I wasn’t the one to drop it off

David Turk 
Rating:
1.0

Customer did not leave a comment.

Judith Clark 
Rating:
5.0

Customer did not leave a comment.

marc farber 
Rating:
5.0

Customer did not leave a comment.

KEVIN HARVILLE 
Rating:
1.0

Never us this moving company again

Bebee Katrina 
Rating:
5.0

Customer did not leave a comment.

Richard Friley 
Rating:
5.0

Customer did not leave a comment.

Derrick Truitt 
Rating:
3.0

Customer did not leave a comment.

CURTIS NEWCOMB 
Rating:
5.0

Customer did not leave a comment.

CINDY BRINDLEY 
Rating:
2.0

Customer did not leave a comment.

Christopher Baldwin 
Rating:
1.0

Have the agent walk out to the rental truck and show them where the it is parked,.But most importantly walk around the truck noting all existing damage.

Cynthia Belew 
Rating:
5.0

Customer did not leave a comment.

Brant Wilson 
Rating:
3.0

Inspect equipment before sending out and be helpful when you don't have what the customer needs.

steven shelton 
Rating:
1.0

The man told us it was only water resistant, not water proof. If that is the case, we will never rent from u-haul again. I think this wrong. After all we have no control of Mother Nature and when it will rain. We had a lot of things get wet and we never had this problem the first time we rented a u-haul truck. So we are not happy with u-haul at all..

Bruce Levi 
Rating:
3.0

Customer did not leave a comment.

Ron Freemon 
Rating:
5.0

Awesome group of people. NOT like the others in Lawrenceburg.

Roger Barnett 
Rating:
5.0

Customer did not leave a comment.

tommy willis 
Rating:
5.0

Customer did not leave a comment.

Brian Connor 
Rating:
5.0

Customer did not leave a comment.

Harold Smith 
Rating:
5.0

Super nice and helpful!

Scott Connelly 
Rating:
5.0

Customer did not leave a comment.

Michael Laird 
Rating:
5.0

Nothing

Oscar Gunn 
Rating:
5.0

Customer did not leave a comment.

Kenneth Skinner 
Rating:
5.0

Customer did not leave a comment.

Sara Allen 
Rating:
3.0

Customer did not leave a comment.

Scott Albers 
Rating:
5.0

great!!!

JERRY CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Larry DIGiovanni 
Rating:
5.0

Customer did not leave a comment.

Daniel Edwards 
Rating:
5.0

Thank you to the gentlemen who helped my family get a truck so we could get moved all in one day. Your service and kindness was most appreciated. You made our difficult day even brighter!!! Sincerely, Marianna Walls (Jeffrey Bonser's Mother)

JEFF BONSER 
Rating:
3.0

Pick up was fine except I had to go to the next town to pick up my truck because there wasn't one available in the town I needed it even though I reserved it a week in advance

Troy Azbell 
Rating:
4.0

Customer did not leave a comment.

mike hubbard 
Rating:
5.0

We just dropped it off after hours! This wa so easy!! Will use uhaul all the time!!

Scottie or Diann Faulkner 
Rating:
3.0

Customer did not leave a comment.

Carl Parrish 
Rating:
5.0

Customer did not leave a comment.

DALLAS SHUMAN 
Rating:
5.0

Customer did not leave a comment.

Robert Carden 
Rating:
3.0

Nice and friendly and a pleasure to deal with.

Thomas Motzny 
Rating:
3.0

Customer did not leave a comment.

Matthew Blair 
Rating:
4.0

Customer did not leave a comment.

David Kimbrough 
Rating:
3.0

I reserved a 14 foot truck because THAT is what I needed when I got there to pick up the truck they had "upgraded" me to a 26 foot truck for no additional costs but failed to take into consideration that a 26 foot truck would not fit in the area we need to put it so it actually cost me 3 times as much because instead of needing the truck for 1 day we had to keep it for 3 days !!!! Next time I will rent a budget truck !!!!!

David Boyd 
Rating:
4.0

Gentleman was very helpful and pleasant to deal with.

Mark Florance 
Rating:
5.0

Customer did not leave a comment.

Thomas Carmical 
Rating:
3.0

Customer did not leave a comment.

Lisa Wellington 
Rating:
3.0

Customer did not leave a comment.

barbara boyd 
Rating:
3.0

The computer system seemed to be running pretty slow. Also, I would have purchased lifting straps but they were out of them in the store.

donna copeland 
Rating:
3.0

Customer did not leave a comment.

William Roberson 
Rating:
4.0

Every thing was fine and these guys were friendly and knew what they were doing.

Thomas Motzny 
No reviews have been submitted for this location.

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