Customer Reviews for Parkland Food Market
(U-Haul Neighborhood Dealer)

356 reviews

8270 144 St   Surrey, BC V3W5T5

(778) 728-0564

Office Hours

  • Mon-Sun: 7 am–9 pm

Services at this Location:

Contact Us

(778) 728-0564

8270 144 St
Surrey, BC V3W5T5

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

great guys to deal, very friendly.

Randy L 
Rating:
5.0

Customer did not leave a comment.

Wendy M 
Rating:
5.0

The staff there were very friendly and helpful!

Dennis L 
Rating:
1.0

Customer did not leave a comment.

Emanuele M 
Rating:
1.0

Customer did not leave a comment.

Prabhjot S 
Rating:
5.0

Customer did not leave a comment.

Najm C 
Rating:
4.0

Would be easier for confirming gas level if the gas was at a full load. Then when the customer wanted to return the truck they would simply fill the tank all the way. It would remove the guess work.

Derek M 
Rating:
5.0

Customer did not leave a comment.

Satpal S 
Rating:
4.0

Customer did not leave a comment.

MANDEEP S 
Rating:
5.0

Customer did not leave a comment.

PETER P 
Rating:
1.0

Customer did not leave a comment.

Gurpreet S 
Rating:
5.0

Very friendly, helpful, and efficient service, both on pickup and return.

Eric J 
Rating:
3.0

The staff displayed a lack of customer friendliness. When I was explaining my issue, they showed no interest. Additionally, I was charged extra to park my car. Overall, it was a negative experience, and I will certainly not be returning in the future.

Kamalesh J 
Rating:
1.0

They cancelled my reservation without telling me, drove from Mission to Surrey to pickup my truck at 9am and told me that they only truck they could offer was in Chilliwack and that I had to go there instead. All they could offer was a $50 bill credit. Really? That was 3hrs wasted of time, as well as them cancelling my reservation without even letting me know? What???

Monica B 
Rating:
1.0

Bad behaviour

simranjit s 
Rating:
5.0

I would like to make a suggestion to U-Haul. When customers return a rental vehicle with a lower fuel level than when they rented it, there is a charge for the difference. However, when customers return the vehicle with a higher fuel level, they do not receive a refund for the difference. I believe it would be fair and equitable to provide a refund in these cases, just as there is a charge for returning the vehicle with a lower fuel level.

Bestin M 
Rating:
5.0

Customer did not leave a comment.

Harpreet S 
Rating:
3.0

The set of people in charge of U-Haul in that location are so fraudulent. That day was my first time using U-Haul but it was a bad experience . They defrauded me in the area of gas i bought for the vehicle. Still, they completely lack empathy and their communication skill is zero Customers should be careful of these guys in case you have cause to use their services

ademola t 
Rating:
2.0

Absolute non-professional staff. They don’t know what they are doing. Awful Management!

abhijeet s 
Rating:
5.0

Here's a review: "I recently rented a truck from U-Haul and had an exceptional experience! The truck was clean, well-maintained, and easy to drive. But what really impressed me was the outstanding customer service. From the moment I made the reservation to the final drop-off, the staff was friendly, helpful, and went above and beyond to ensure a smooth move. The staff took the time to explain the features of the truck, provided valuable moving tips, and even offered additional supplies to make our move easier. The prices were competitive, and the flexibility with the rental period was appreciated. The U-Haul team made a potentially stressful experience into a breeze. I highly recommend U-Haul to anyone looking for reliable and affordable moving solutions. Special shoutout to the team at [location] for their exceptional service! Rating: 5/5 stars

Javeed A 
Rating:
5.0

Customer did not leave a comment.

MANDEEP S 
Rating:
5.0

All good

AMANDEEP S 
Rating:
5.0

Customer did not leave a comment.

daljeet s 
Rating:
1.0

I just looked on receipt and I have been charged 37$. I was told that If I return tge vehicle with 1/4 tank of gas then I will be charged -1$. I filled up to the demanded level of fuel but in the provided receipt it shows less fuel. I dont know whats hoing on but i returned the vehicle with full 1/4 fuel level. I cant pay 37$ additional. I payed 22$ for fuel you can check. I fueled up from uhaul location only. Basically I payed 37$ + 23$ for fuel and total goes to 60$. I cant pay your agent should have seen the fuel level that very time its not my problem now. I cant pay this amount. Please help me out.

Jashandeep S 
Rating:
5.0

Pleasant experince all around

Arvind P 
Rating:
4.0

To much price for km rate

Balwinder D 
Rating:
5.0

Pick up was easy and the worker we dealt with was friendly and helpful. The vehicle was clean on the inside, but the window and front was covered in dead bugs (from whoever last drove it). This was only a minor inconvenience and everything else was fine.

Daniel K 
Rating:
5.0

Customer did not leave a comment.

tammy s 
Rating:
1.0

Don't go this location, custome service is zero. go to somewhere else or main location in surrey

Akshaykumar P 
Rating:
1.0

Customer service is bad, absolutely brutal

Akshaykumar P 
Rating:
5.0

Yes should be take next customer service very good

Hardeep S 
Rating:
5.0

Customer did not leave a comment.

George L 
Rating:
5.0

Customer did not leave a comment.

Sachin G 
Rating:
5.0

Customer did not leave a comment.

Satnam B 
Rating:
4.0

Back videocámara

Maira G 
Rating:
5.0

Customer did not leave a comment.

Vinod K 
Rating:
1.0

We had to wait for an hour and change a vehicle as we were given wrong vehicle at first and it delayed in our whole plan and financial loss as well. We were also asked to pay to park our vehicle. Really disappointed

Hemantkumar P 
Rating:
3.0

The truck had dried spills and garbage all over the cabin. The back of the truck was very dirty.

Kortni T 
Rating:
5.0

Customer did not leave a comment.

ARSHDEEP S 
Rating:
5.0

Please keep the van

MARIA B 
Rating:
3.0

Checking out was stressful but checking in was easy and friendly

Sukhbir G 
Rating:
5.0

Customer did not leave a comment.

gurwinder s 
Rating:
5.0

Customer did not leave a comment.

carrie c 
Rating:
4.0

Customer did not leave a comment.

Tyler G 
Rating:
3.0

Poor customer service

Aaron W 
Rating:
1.0

I had selected location the one that was closer to my place near the temple 120th street, surrey bc. And did modifications couple of time and i did know already that due to nobody’s gonna be there at that place we have to select mobile pickup for 13th april 2023 and got my confirmation. Then on the 12th april i got a call from uhaul and i was speaking with kuldip and she told me this location is closed and found me different location which was far from me and she wanted me to confirm that but i told her that i have to think about it and I actually wanted to cancel it. But then she called me back and said that it’s only 3km more and said that we’ll cover it for you and dumb me said ok without even checking the miles difference. Once we get there we realised that its more than that because we had to go there to pick it up and drop it off there as well so its double. I did got $5 covered but I feel like that was not enough. That was really bad experience, i would have cancelled it if i knew it before and find alternates. Just dont show something online thats not available. It’s misleading your customers.

Harman B 
Rating:
3.0

If they can ask the customer whether they have done the inspection just here to grab the keys or it's in store assistance they have chosen, saves a lot of time, I had to wait a lot to get keys, as the cashier told me that they will give me the keys once that computers is free, maybe they thought that I selected in store assistance, based on what most people do, and I don't blame her, and when she checked the computer everything was already done by me before. It would have saved me a lot of time honestly, but any ways overall experience was good, as everything else after that went smooth. And there was a little bit of dust and litter inside that cargo area, I also I found a quarter coin in there too🤣. Thanks please don't blame anything on the cashier they just need improvement that's all.

Mandeep S 
Rating:
1.0

Staff not good

Ranjit S 
Rating:
1.0

To start, the location was difficult to find. There was no signage for U-Haul or “parkland food market” as they call themselves. The truck was parked in a mud patch, obviously due to that it was dirty inside!! It had very clearly not been clean. They sent me to find the truck, it was parked behind other trucks so they had to come out and move a bunch of stuff around. Horribly disorganized.

Jason F 
Rating:
2.0

Customer did not leave a comment.

JAGTAR S 
Rating:
4.0

Customer did not leave a comment.

Manuel C 
Rating:
5.0

customer service was excellent

jarret c 
Rating:
5.0

Customer did not leave a comment.

Jagdev S 
Rating:
1.0

You guys so expensive, 210$ I paid with gas it’s too much for 4 hours.

Dmytro F 
Rating:
5.0

Awesome service 😊

MEWA B 
Rating:
1.0

Employee had trouble with the payment equipment and the hooking up the trailer. The trailer needed oil on the large screw knob to attach to the ball. Upon return 3 hours later we put the trailer back where it was but we're told to move it to a tight spot. I had phoned the general number to find out which location had the trailer we needed and was told that was the only location. I was surprised because I have rented that trailer in Langley previously and where I was sent was out of my way

COLLEEN H 
Rating:
4.0

Thank you for great service

Rachel P 
Rating:
4.0

New tires. They were down to minimum wear indicator. Not good for inclement weather, truck not clean inside.

Sidney D 
Rating:
5.0

Customer did not leave a comment.

vikas g 
Rating:
5.0

The lady that helped me was very polite and helpful .

Droan D 
Rating:
3.0

Good extended night hours for pickup. Parking lot could use a bit of lighting. Would give more repeat business if they start stocking some 4x7 utility trailers.

Calvin C 
Rating:
5.0

Yard where trucks were parked was so muddy & wet could have led to accident. while in motion truck felt like had very less power not sure but could be an engine problem just making a guess as i felt like that way …. I Could be wrong but would suggest for maintenance checkup .

Mohit S 
Rating:
2.0

Trucks wheel was severely out of alignment

Mohammad S 
Rating:
1.0

Customer did not leave a comment.

harjeet s 
Rating:
3.0

They didn't tell me the km limit And said if you drop off in kelowna we will give you discount and dropping off to kelowna was an extra km They charged

gurdev d 
Rating:
1.0

Trailer was dirty and the crevices were full of construction debris and not cleaned at all. The taillight cover was also broken and not there. I told the location at the time of pick up that is was dirty and I took a picture as proof. I returned the trailer about 4 hours later and the location did not come and check or inspect anything. I explained the about the construction debris that was not cleaned before I rented the trailer. I was told no problem. I get a call the next morning asking if I was going to return the trailer. I told the guy to look in the yard and that I returned it the night before. Ohhh he said. The location then charged me a $25.00 cleaning fee and charged my credit card three times. I called the location and sent over the picture that I had taken and it took the location an entire day to get back to me and I am hoping they will have refunded me the $25.00. I had to phone my credit card company to give them the heads up. Not the greatest service and dirty trucks and trailers, you should make the staff take a refreshed course on service. I will be going to another location if I am renting again.

Andrew M 
Rating:
1.0

Customer did not leave a comment.

Onyedikachi N 
Rating:
4.0

Customer did not leave a comment.

norman m 
Rating:
1.0

The place overcharged me for the vehicle and it's a pain now to get the money back

kamalpreet s 
Rating:
1.0

Customer did not leave a comment.

JUAN S 
Rating:
1.0

I rented a 26 foot truck to move my 4 bedroom house and to my surprise…. It wasn’t available. No one returned it. The person was already late 12 hours when I rented it.. so what happened there? Also I didn’t even get a discount

Jodi L 
Rating:
3.0

Customer did not leave a comment.

Michelle B 
Rating:
5.0

Customer did not leave a comment.

Harpal S 
Rating:
2.0

Customer did not leave a comment.

Sai c 
Rating:
5.0

Customer did not leave a comment.

RONALD V 
Rating:
5.0

Customer did not leave a comment.

Keith K 
Rating:
5.0

Customer did not leave a comment.

balvir v 
Rating:
5.0

Customer did not leave a comment.

MANBIR S 
Rating:
5.0

Customer did not leave a comment.

asayed h 
Rating:
5.0

Customer did not leave a comment.

Harjinder S 
Rating:
1.0

I showed up ten minutes early and was told come back when my reservation was for. I picked up late evening and had to go get the truck from an unlit dirt lot. The truck itself was old, not even power locks, windows. The check engine light was constantly on. When I brought the truck back I was told I would have to wait 15-20 minutes if I wanted an invoice printed. I needed that evening to submit to my office to expense. I specifically asked them if I would owe anything extra based on miles which is why I needed the exact amount on an invoice. He came back from the lot and dinged me $15 for being a hair off the gas line and said that was it. I didn’t want to argue so I said let’s just go back in and I would pay it. He followed me back in and when I got to the counter he looked confused as to why I was there. He stated they would just run it on the card and email me. I questioned it but got the same response. At this point I was so agitated. That I left. About 5 minutes later I received my receipt via email and was charged almost $80 more for mileage. This was the exact question I asked multiple times. I don’t normally complain and do t expect anything from this other than to vent. I use you once or twice annually so it’s not a big loss to you but at this point would never recommend and will look at Hone Depot service going forward. I have been in sales and dependant on customer service to maintain my business my whole adult life and cannot say enough how pissed off I am. Thanks for taking the time to read this.

Bradley S 
Rating:
4.0

The only thing I didn't like was that I asked for a printed copy of the receipt upon return of the truck and the guy just told me that they emailed it to me. I told him that I received the email but I also wanted a printed copy and he became hesitant to give it to me. Either he didn't know how to print a receipt or he just did not want to do it for me. So customer service, for some, is really lacking

Ian I 
Rating:
5.0

Customer did not leave a comment.

RAMANDEEP C 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
3.0

Better directions for the office when outside at lot .

Steven T 
Rating:
5.0

Customer did not leave a comment.

Jatin M 
Rating:
5.0

Customer did not leave a comment.

vanessa l 
Rating:
3.0

Fixing the lights

Khleif A 
Rating:
5.0

Customer did not leave a comment.

ANSH S 
Rating:
5.0

Customer did not leave a comment.

Rohani B 
Rating:
5.0

Customer did not leave a comment.

GURJIT G 
Rating:
5.0

Customer did not leave a comment.

Ebsa B 
Rating:
1.0

The punjabi Guy with cap was so rude. He doesn’t know how to talk to customers. Zero communication skills. Zero customer service skills. I’m never going to use U-HAUL in future, atleast from this location.

Aniket A 
Rating:
5.0

Customer did not leave a comment.

Manoj G 
Rating:
3.0

Better customer service skills from the employees would be helpful - they seemed distracted while helping me and annoyed when I was asking questions. However, the vehicle was well-maintained and ready at the scheduled time.

Jeshurun B 
Rating:
1.0

Milage Less wages

Umair K 
Rating:
5.0

Customer did not leave a comment.

Arsh D 
Rating:
1.0

Customer did not leave a comment.

Amrinder S 
Rating:
3.0

Customer did not leave a comment.

RAJDEEP T 
Rating:
5.0

The uhall truck is so old it has no front number plate and also it has no reverse camera and no adjustable steering And other everything is ok

lakhveer s 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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