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CHARLES L
Customer Reviews for Parking Depot LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The center was closed. It would have been nice to talk to a person and get a final receipt.
MARK PAll went well and customer service was excellent. As how I've learned to expect from someone that's representing U-Haul . Thank you again for another wonderful experience..
DOUGLAS DI had no idea that nice folks like this existed in beaufort definitely going back soon met all my expectations
DAVID BNada
NORMA SI didn't rent
AUBREY BNothing service was great
DONALD LThe worker that day was great! He deserves more time off with pay to go fishing.
GREGORY FVery nice gentleman welcomed us as we pulling in the driveway. He assisted in parking and unhooking the trailer. Very friendly. Thank you!!
Judy Kpickup on the app was great and the return with the operator was even easier
David SAfter hours drop off was a breeze and got confirmation receipt. Very pleased with that end of trip.
MURPHY CExcellent service!
ALAN COur experience was incredible the gentleman there was so very helpful and with so much ease and we were out the door in no time however for U-Haul the App doesn’t work that well and I would highly recommend that you do transactions at the time the business is open, just my opinion.
SHANNON TCustomer service was great
ALAN MClean the windshield and mirrors
REX FDavid was very helpful and knew the equipment hookup and safety processes well.
EDWARD VNice guy at counter
JOSEPH PI was not contacted about the change of pick up location, I was required to drive an hour out of my way to get the trailer. They changed the original pick up location and did not tell me! Poor Customer service!!!!
ROBERT BThe van wasn't exactly clean on the inside, however they worked diligently to locate a hand truck for me, and I was grateful.
DONALD MNot much to improve with my experience. There were courteous, friendly and very helpful.
Dan DI use uhaul on a regular basis. I was very disappointed with the equipment and the fact that I had mentioned to him about the fender and told him I had a 20 hr drive with it. Which took me 25 and half hours to complete due to repeat stopping because of the damage on it and fear of tire blowing. Customer service was great and road side service was amazing. I will not be using that location ever again.
GLORIA DMade reservation on the website the day before and checking out pickup and return of truck was a breeze. The front counter associate was helpful and friendly.
Charles BTrucks are old and beat. Agent at desk was very nice and helpful. Had to drive and extra 25 miles after being notified the truck I rented a week prior was not available at rental location I chose. I had to make the call to uhaul to find another location. They should have called me. Not a good look
GREGORY ZThe truck smelled like black and milds, and I paid for a dolly and furniture pads and I did not receive them. Truck was given to me practically on E
Fediani PI don't have anything against this place. I dropped the vehcile off before it opened so I wouldn't get charged a fee for brining it in late. I think UHAUL needs to look at their policy on check in that it should be when the place is open. I tried several times to do the app check in and it kept knocking me out of the app and I never was told where to park the vehicle or if I successfully did the check in. It was horrible experience pictures wouldn't download and it was slow and not user friendly. very poor.
Leonard RGentleman working at this site was very polite, helpful and professional. Made everything easy.
JORGE PTrailer was very dirty on the exterior. Mud and grime. Leaves were inside. Trailer was quite old. The guy hitched the trailer up incorrectly according g to the guy at the drop off location.
PETER OGood service
Mack SNice snd clean facility
mike bQuick and efficient checkin. Highly recommend.
Gary FNo interaction, just a quick drop off
TYLER GThe location is challenging to get a larger vehicle - like the ones being rented - in and out.
Daniel LIt would help others with moving expenses no one thinks about, like gas for the uhaul. To be given and estimate on how much a full tank takes for each truck based on current gas prices would help the customer be ready for the $145 price it takes to fill up the trucks
WILLIAM BWonderful customer service
ISABELLA MWorst experience ever with Uhaul. Truck wasn't available where I ordered from. Trailer wasn't available from selected place either. Wrong size truck ordered initially. Phone conversations with Uhaul - apparently they didn't read the chart notes. Cancellation twice. Had to get a ride to Blufton and pay extra. Driver license not returned to me at that location. Had to pick up trailer at another location. Lights went off and on and had to spend one night in a hotel because of this. Took extra time unloading because lights went off and on and workers couldn't unload at night. Uhaul customer service continually sent me the wrong contact numbers. When attempting to get help unloading through Uhaul - they had no idea that No one from Virginia or Atlanta would drive to Highlands, NC. The customer service individual said I had to pay in full up front, but could not guarantee me that he could find a work crew that would help unload. I became suspicious because I felt I might not receive a refund and I would end up paying for a crew twice. That places that would accept the truck would not take the trailer. UHaul wanted me to take the Truck and trailer to a town that was inaccessible because of hurricane Helene. The truck had not been cleaned out previous to my loading so I cleaned out glass and black Bobbie pins and other items when I cleaned the truck out. Clearly a broom had not been used. Please do not send me a note that says sorry your experience was not up to Uhaul standards. Refund me some money. This fiasco cost me time and money - hotel I did not anticipate.
PAMELA CReturn was very easy
Kenneth SPaid reservation fee for 15ft truck, then was told at pick up they only had 20ft truck, had to pay more money after he said I wouldn't have to since it was their mistake. Gentlemen could not explain charges to me regarding what I already paid vs what will be charged, and still was charged $130 after being told it was $98. Not even worth trying to get in contact with anyone to find out why I was charged extra but can only assume it was the bigger truck because I didn't go over mileage well under. Truck had a broken clockspring and turn signals stayed lit, not the safest 20ft truck in my opinion.
JANIE BI had a bad trailer tire when I showed up, they helped me switch into a new trailer.
Brian MThe person who had th the auto transport before me, did not clean, and the rental agent had known it.
CURTIS FTruck was very dirty .. the truck had more x marks on it from damage then a dart board with dart holes. I ordered a dolly and he didn't have one and didn't seem to care.
Sandy MThank you for all your help
Kelly SGreat service at comparable prices
ERIC GThe team is the best
RONALD FI will use this company again was very satisfyid with their services
JANET SNice people Equipment clean Professionally This is the best place I found
OTILIO MStaff was not helpful and made the drop off process very difficult due. Couldn't check out on my phone and they were too lazy and "overwhelmed" to check us out at the desk. Made us come back and then stated they would check us out the next day.
Nicholas BQuick and easy.
JAMES MGreat staff and well laid out return area. Drive up and stay is waiting to check you out.
KEVIN FBilled for being a day late when we were a day early… thievery
Jeremy DRyan was always helpful.
George R | Overall ExperienceOverall, it was a great facility for storage! The price could not be matched, it was clean, and secure. The only minor issue was that the space to maneuver our travel trailer was a little snug, but we managed. Otherwise, no issues.
Tyler D | Overall ExperienceWill use again
Ray H | Overall Experiencegreat customer service
Billy P | Overall ExperienceBest price in town, great place to store a boat or RV, parking on pavement and well lit.
James H | Overall ExperienceExcellent facility highly recommend
Gary D | Overall ExperienceRyan was awesome. We tell everyone abour the Parking Depot. We sold our trailer that is why we left.
Brian A | Overall Experience