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STEPHEN R
Customer Reviews for Parking Depot LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great staff and well laid out return area. Drive up and stay is waiting to check you out.
KEVIN FBilled for being a day late when we were a day early… thievery
Jeremy DVery courteous and helpful.
JEFFREY PThe vehicle rented had a "governor" which I was not informed of. Created dangerous situations with 18 wheelers.
RICHARD DExcellent Service
Jon SExcellent service, David and Ryan are the Best !!!
Michael BI had a great experience with Parking Depot, LLC, however I am very dissatisfied with my overall experience with Uhaul. My original reservation was with the Bluffton location on Oliver court. Upon arrival I was informed that my truck was not available. The employee there worked to find me an alternative. Unfortunately the alternative cost me more money due to mileage and gas consumption. The new location added approximately 60 miles to my trip, not to mention the extra time and gas. I'm not a happy customer and most likely not be using Uhaul again. I've tried calling but can't get a real person on the line, so frustrated with my experience.
LAURA PDolly seemed to be around when the company first opened-performed its duties, but was very worn. Operator did not charge us for the equipment.
DANIEL JN/C
Reginald OI made a reservation a month in advance for a hand truck a dozen furniture pads and a 26 foot supermover. Upon arrival they did not have the furniture pads or the hand truck. The 26 foot super mover was dirty with the last persons leftover food stuff in several spots and the back of the truck with some junk in it. Very noticeable junk too. This location does a horrible job at cleaning their units they have before letting other families use them. The maintenance was not done on it either as it had a very bad shake at 60 mph. I couldn't imagine going across the country doing the speed limit and not being able to control the vehicle due to not keeping the vehicles maintained. I would rate this a zero star if it was an option.
ZACHARY VThe location is fine. It's UHaul that stinks. Their online reservation system is cumbersome, slow and just doesn't work. Try to call for help? Forget about it. On hold for 30 minutes with no help and nobody called back. If there was another competitor they would be out of business.
Charles CI requested a 10 foot rental in Bluffton, got moved to Beaufort and was okay with it until they told me I was to take a 15 foot at which point I called the regional center to ask they put a note on my account that I was nervous about driving something bigger than a 10 foot but could stressfully handle a 15 foot. Then I got a text from U-Haul offering me to not only drive a 15 foot but to also drag a trailer - "NO way!." Stressed and ready to tell them no on arrival for pick-up I did not have too much time to panic that they did NOT have a 15 foot but that I had to accept a 20 foot truck or nothing at all. Not happy and drove the whole way to moving my college son in (already a stress of its own) white knuckled. Yes, I made it and it took 5 years off my life. I can safely say now that I can do it but I'd have been better off with a 15 foot despite my 10 foot request. All other times a change was made I had fair warning.
Jennifer WI would not recommend this location due to being charges a wrong dropoff fee for a local use trailer.
John OThe easiest thing you will do when you are moving. The staff was very friendly and helpful. No issues at all.
Howard AExcellent service.
ORLANDO MMan was super helpful and friendly! Unhooked my trailer, and I had a receipt in less than 5 minutes!
TIFFANY SThe truck was a little dirty, dusty, someone's old trash and the back was a little dirty, my husband swept it out. And your mileage price is a high and too many fees.
Denise HCustomer service was wonderful!
robin cGood experience
Jacob T¡Gracias!
brent jThe employee was very helpful, easy to rent and return, good location with plenty of equipment.
John WThe drop off location was outstanding! The manager that assisted me made the process very efficient.
Bruce BKeep better track of your equipment
Michael WCustomer service was top notch!! Very happy!!
Peter DI dropped off the truck and car dolly on July 4 when the store was closed but I received my receipt by email. I tried to select "not applicable" for some answers but it wouldn't let me. Why even have the option? No one was there to be helpful and I didn't go inside so I don't know if it was clean and inviting.
William KAlso very friendly and professional. He also informed us he could provide personnel to offload our goods on the next trip.
Xerxes HNada
victor bParking Depot in Beaufort was fantastic to work with during this rental. Zero complaints, 100% gratitude!
JAMES RThe gentleman who helped me was very helpful and polite. I don't think you can get any better service than that
Clay RRyan is always friendly, helpful and knowledgeable
Kevin HKnow one was there to receive the return. Had wait 30 minutes. When he returned, he told me to drop it off and disconnect myself.
Thomas SEasy drop off; great location and crew was very helpful.
Mark HInspect the equipment and clean it before renting out.
Sigmunde FTodo estuvo perfecto
jhony mNothing. Experience went the way a customer would like
Lindsay MEverything is great
Yolunda HI left more gas in the truck than what was in it when I picked it up but was still charged for gas. Thanks a lot.
Todd HTrucks need to have working ac Rent from here several times and all times ac does not work
Florian DVery easy to do. The guy working there said unhook the trailer and he would take care of the rest.
Charles NTruck was ready as promised and they are always helpful.
Dan MOnline reservation for same-day pickup is not possible => please clarify in online system!
Holger KThe facility of fine. The owner or employee was great. I ordered 40 moving blankets, but there wasn't any, and the truck had trash in it from previous renter.
Jeffery HPassenger rear tail light was inoperable. Better return inspection process. I informed the drop off location of this issue.
Alexander HGreat experience- friendly- knowledgeable- helpful. Was supposed to have a car dolly but it was missing brake lights (whole assembly) offered me a car trailer for same price right away. Great customer care.
George AThe man who checked me in says he normally works on weekends but was working this day. He was excellent. He helped me with my trailer ball and wiring, friendly and very customer oriented. I could not have asked for better service.
Thomas SGreat price for a quick transport! Nice employee at pick up. Easy online reservation.
Peter SVery helpful and knowledgeable. Thanks a bunch
Eric Sgreat friendly customer service and assistance.
Neal MArrived to pick up my reserved truck and there was no truck available to fulfill my reservation.
Gina ERyan was always helpful.
George R | Overall ExperienceOverall, it was a great facility for storage! The price could not be matched, it was clean, and secure. The only minor issue was that the space to maneuver our travel trailer was a little snug, but we managed. Otherwise, no issues.
Tyler D | Overall ExperienceWill use again
Ray H | Overall Experiencegreat customer service
Billy P | Overall ExperienceBest price in town, great place to store a boat or RV, parking on pavement and well lit.
James H | Overall ExperienceExcellent facility highly recommend
Gary D | Overall ExperienceRyan was awesome. We tell everyone abour the Parking Depot. We sold our trailer that is why we left.
Brian A | Overall Experience