Equipment wasn't checked prior to delivery and there was disorganization with finding a backup option for the broken trailer
Wil W.
Customer Reviews for Parking Depot LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Interior and windows were very dirty. BTW, Ryan was excellent and the filth in the truck was not a result of his, or a recently developing condition. That truck had been neglected for a long time. Corporate culture problem???
Patrick C.This store was great. UHaul Customer Service over the phone has unfortunately been the opposite experience - not great at all.
Skyelynn L.Great place! Big, clean, friendly. Nice people. Good rates.
HAROLD T.The man that helped me was very sweet. He drove my truck and backed it up for me because I can't back up a trailer. I appreciate his help so much.
Jacki H.Helpful personnel available m
John D.Keep doing your great job.
Marc S.Everything about the whole experience was Top Shelf. My relocation went perfect.
Scott W.The guy that is over this place was great. Even after I had a bad experience with 121 Sea Island Parkway Beaufort SC. The lady there was very rude and I would never get anything from them. This guy went over and beyond to fix my experience and I will forever give him my business.
JaQuetta W.Very convenient and was able to drop off after hours
TIMOTHY P.¡Excelente ubicación!
Jeremy M.The employee was very friendly and helpful. He took care of everything and made the drop-off very fast.
Timothy M.The only problem was the oil light come on and stayed on.
Chaniyah S.Everything was great !!!
Lannie R.Awesome rental
Robert S.Better customer service and better understanding of travel and egregious rates.
Michael B.The location where I rented my uhaul was nice. But I wished someone would have called me about all the changes that were maked to my order. Tring to change the place to pick up and hour away from the one I wanted. To trying to give me a larger truck that I could not drive. All way use uhaul in the pass. Think may not next time
joanna W.When I return the truck I put gas back in $15 and I have my receipt as well. I looked at my payment and seen the I was charged an extra $11 for gas. Note that when I return the the that there were so many people up there that no one did an inspection on truck before I left the area. That is a rip off if I ever seen one.
Lakezia T.I had used this UHaul location previously. I like the service and location so much that I requested to use this as my drop off. Good service good service personnel and good location. I'll be back.
DAVE T.This location was awesome but the CS line sucks
Jacquette R.The directions to find the key for the truck were incorrect but otherwise it was a great experience
Juwan R.Very good service.
Vernon P.Very convenient and easy!
William K.Great ser5vice and information!
DAVID T.Ryan is great to work with!!
Hank Y.We did not know it at the time of pick-up because I had to go and buy an adapter for the trailer's wiring, but the trailer lights were non-functional. Turns out the wire was completely disconnected - the wires had pulled out of the crimps on a previous repair. It was not obvious to the eye so the guys at the store would not have known unless they were really, really looking hard.
JOHN D.When we picked up our rental, we were told it was at half a tank and needed to be returned the same way, the truck was actually below a quarter tank and after waiting nearly and hour to pick up our truck the we rented ahead of toke we did not have time to go back. Returning the Uhaul was difficult because there was nearly no parking.
Tristan S.Efficiently check in trailers once they are dropped off (not weeks later)
Michael M.Dropped the equipment off afterhours. The online return process was easy to navigate.
WILLIAM S.The employees at this location were amazing! So helpful and a welcoming environment, will visit again!
frank S.Charged us for gas when we refilled the tank. Interior of uhaul was not kept up
Sophia T.Very helpful, offered to upgrade my reservation. When the scheduled drop off was not available, we called and John, I think that was his name, took the info of the alternate location, looked it up to verify availability. Very good customer service.
donald H.great staff. well maintained equipment
DAVID C.Have truck clean. We had our pickup location changed last minute to a site 45 miles further away. We were VERY disappointed and upset, it put us in a bind with time to load the truck before our trip.
Gregory P.It was dropped off the same location I picked it up.
Thomas G.The vehicle I reserved was unavailable, so the I was given the next size up at the same price. A very quick and easy pickup and drop off process.
Gerard M.The trailers stabilizer arm, the one used to raise and lower the trailer into and off the hitch was not working all the time. It worked to raise into my hitch when I picked it up. I was told it has issues lowering without weight on it , which in itself is no big deal cause I only needed to unhook it from my truck while it was loaded. However , when I arrived to my destination, the raise and lower are didn't not work at all. I was unable to actually unhook it and drop it where I needed to because of this. Not the end of the world. But it should be put out of commission until repaired and another same size or bigger accommodation should be made. Or at the very least , a discount offered to move forward with the rental. My guess is that Uhaul knows that people are really in need of these trucks and trailers and are willing to take what they can get even if it's not functioning properly and this will not extend any kind of discount offers or other accommodations. But that's just my personal opinion. That being said. This is the second time I've dealt with this particular location in the last year and I've been very pleased with the service I've received from the man who runs that locations. Props to him. Thank you sir for answering all my many questions and making the whole process painless. I also want to add that this man did inquire about using a smaller trailer however, that just didn't work for me this time. Well done sir. Your a professional
Travis M.Extraordinario servicio al cliente
Tim S.The truck was absolutely nasty and dirty, very poor communication. The inside was absolutely disgusting, looks like it hasn't been cleaned in months. Super sticky looked like coffee or soda or something ALL over the place. I couldn't contact the business I got it from, because they wouldn't answer or return my calls. I called customer service to complain. I had to clean the truck myself, because I had to drive from SC to MI, it was something no one would want to be in. And the back of the truck smelt like fish/seafood.
Daniel P.Great service, manager was available for contact whenever I had a question, no matter how silly. Loved it.
Chris B.The check tire light stayed on the whole time and the floor boards were sandy, just need to be swept out some. All in all though, a good rental.
Bryan B.Will use again
Ray H. | Overall Experiencegreat customer service
Billy P. | Overall ExperienceBest price in town, great place to store a boat or RV, parking on pavement and well lit.
James H. | Overall ExperienceExcellent facility highly recommend
Gary D. | Overall ExperienceRyan was awesome. We tell everyone abour the Parking Depot. We sold our trailer that is why we left.
Brian A. | Overall Experience