Customer Reviews for Park Merced Truck Rentals & Moving Supplies
(U-Haul Neighborhood Dealer)

74 reviews

47 Cambon Dr   San Francisco, CA 94132

(415) 255-0502

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(415) 255-0502

47 Cambon Dr
San Francisco, CA 94132

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 9 am - 4 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck was taken when admitted in hospital and when calling U-Haul unable to communicate with anybody

Jacqueline H. 
Rating:
5.0

Thank you for the excellent service! :)

Ritchie J. 
Rating:
5.0

Customer did not leave a comment.

jianwei H. 
Rating:
5.0

Customer did not leave a comment.

CATALINA R. 
Rating:
5.0

Customer did not leave a comment.

Hung N. 
Rating:
3.0

Customer did not leave a comment.

Kyaw H. 
Rating:
5.0

Customer did not leave a comment.

Wesley K. 
Rating:
5.0

I also left a 5-star review on Yelp. I've been buying supplies there and rented the van yesterday. Jaime is very helpful, professional, and friendly. Thank you for your help in my moving process.

Janice S. 
Rating:
5.0

AAA+++

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

KIYOSHI C. 
Rating:
3.0

I reserved a dolly from this location online, but according to the staff, they do not have control over the dollies you can book online and the dollies they have onsite. Why did it let me reserve a dolly online then?

Gabriel R. 
Rating:
5.0

Manager professional and punctual. I enjoyed doing business with this U-Haul site.

chang K. 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
1.0

My husband dropped off the keys around in the morning and asked if there was anything else that he should do, the guy at the counter just said that the receipt will be emailed to him after 12 noon. I called few minutes after 12noon 2x and it was a busy signal. I called again after 1pm 28 times and still busy signal.We decided to go back to sf uhaul and ask about my uhaul app showing "in use" and he told my husband that he'll do the checkout for us for free. He was very busy watching soccer. We were the only customer there. I asked for the keys so i can follow the instructions to check out on the app. That was the worst customer service. We wont be coming back in that location.

Ray G. 
Rating:
3.0

Vehicle was a little dirty on the drivers side when I rented it and had low tire pressure when I rented it which caused me to use part of my time to fill air on the tires. It would be good to have a some pressure equipment on site so staff can check vehicles before renting out their inventory.

Chris N. 
Rating:
5.0

Customer did not leave a comment.

Clifford C. 
Rating:
5.0

Customer did not leave a comment.

Giuseppe R. 
Rating:
5.0

I have to say out of every U-Haul I've ever rented in my life which is a good many this location is the best. It's small and the professionalism and warm welcoming you get it's just amazing. They're very helpful and straight to the point and always make sure that your rental needs are met in full. I would pick this location over a gigantic location any day because you really feel like you've been helped and taken care of in every way!!!! Outstanding service and outstanding professionalism in every way. Very knowledgeable and helpful!!!!! I will always come back if I ever need a U-Haul and you can guarantee that!!!!!!!

darius H. 
Rating:
5.0

Customer did not leave a comment.

PIERRE S. 
Rating:
5.0

Great job!

Andra A. 
Rating:
4.0

Customer did not leave a comment.

Andy M. 
Rating:
5.0

Customer did not leave a comment.

Becky P. 
Rating:
4.0

Customer did not leave a comment.

Airishmargareth S. 
Rating:
3.0

Customer did not leave a comment.

Kathryn B. 
Rating:
4.0

Customer did not leave a comment.

Darren M. 
Rating:
5.0

Customer did not leave a comment.

Bernard H. 
Rating:
5.0

Customer did not leave a comment.

kiyoshi C. 
Rating:
1.0

Don't charge people for days they didn't use your equipment. Look at your parking lot at least once a day and count your inventory of trucks so you know when one has been returned.

CIELEAU S. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
3.0

All in all a good experience. Truck ran well and I wish I could remember the mans name at the office. Very nice and helpful. Thank you

William A. 
Rating:
5.0

Can you please assist me? How do I pay for any Toll or Bridge crossing charges?

Ronald J. 
Rating:
4.0

Customer did not leave a comment.

aura N. 
Rating:
5.0

Just rented an appliance dolly for a few hours. I rely on U-haul. Friendly service, good equipment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Great in person service quick and professional

Roberto P. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS F. 
Rating:
2.0

The manager of this store was unprofessional and quite frankly not the smartest guy I ever met. I needed a two day rental Saturday Sunday which is during the busy time, but I also spent a lot of money - $800. That's no big deal except the guy was rude and mixed things up. I need a few more trips. Won't be using uhaul. Get rid of that guy

jeffrey R. 
Rating:
1.0

For one thing, don't give your customers a filthy van - full of used blankets, with a quarter tank of gas. For another, your app failed to take photos forcing me to use the website on my phone. Furthermore, even though I noted and documented how dirty the van was when I picked it up you guys were trying to charge ME a cleaning fee when I said it needed cleaning when I returned it!

Niccolo J. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Korene T. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

First location I went to the locks wouldn't open on the lock boxes for the keys. Your customer service was extremely rude and not helpful. Second location Cambon the guy who worked there is an all star. Great customer service. Friendly. Great employee

bennett S. 
Rating:
5.0

Customer did not leave a comment.

Deanna E. 
Rating:
5.0

Customer did not leave a comment.

Kiyoshi C. 
Rating:
1.0

The we arrived only to find that there were no regular dolly's available, only the extra wide appliance ones. Was told this is normal and we should have known better and check with the actual location rather than just rent it online. The first van I was assigned was broken (broken hand brake, stuck in neutral). Thankfully the person helping assigned a new one, but I wasted a bunch of time in the process. A thoroughly unpleasant experience, will use penske in the future.

Orsol D. 
Rating:
5.0

Customer did not leave a comment.

Alexander Y. 
Rating:
5.0

Customer did not leave a comment.

Weijun D. 
Rating:
4.0

Customer did not leave a comment.

Gustavo M. 
Rating:
5.0

Customer did not leave a comment.

Caleb T. 
Rating:
1.0

I feel like I got overcharged then when when I stopped by the next day to verify that I wouldn't be charged staff was abrupt and rude

David C. 
Rating:
4.0

The steering wheel & ignition was stuck on our rental truck. it wasn't just the locked wheel. it was a big fight getting the truck started each time, even for the large grown men on the street who had to help us unlock the wheel each time. We should not have had to go through that. we were told the service rep was not allowed to advise or help us on how the truck worked. - location was convenient, that was all.

Max W. 
Rating:
5.0

None😊

Cleto C. 
Rating:
5.0

Customer did not leave a comment.

Jinhe Y. 
Rating:
3.0

Customer did not leave a comment.

Leita C. 
Rating:
4.0

Jaime was efficient in handling my reservation and getting me on my way.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Kiyoshi C. 
Rating:
1.0

Customer did not leave a comment.

Hanan A. 
Rating:
3.0

The after hours was confusing the first time renting from this location.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

Wei O. 
Rating:
5.0

People at the location were great. Uhaul App experience was very poor. I would definitely recommend to my friends to talk to a human and not deal with the mess that is the Uhaul App. which adds extra charges to your bill.

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
1.0

Went to pick up the key in the lockbox and wrong key was inside. Called the help line and had to wait almost 2 1/2 hours to get the right key.

In H. 
Rating:
5.0

Customer did not leave a comment.

EDMUND H. 
Rating:
5.0

Customer did not leave a comment.

Gabriel P. 
Rating:
5.0

Nothing

ricardo S. 
Rating:
5.0

Customer did not leave a comment.

Kiyoshi C. 
Rating:
3.0

Our truck was super filthy in the cab and cargo area as well. Didnt look like the truck had been cleaned in a frew trips out. I use this location often when in san fran and this was the worst time out of all. Truck was disgusting.

kyle W. 
Rating:
5.0

after submitting the initial disputing pictures on the website, there is no reviewing of the sent info to further correct or amend additional issues.

Bill C. 
Rating:
5.0

I have used UHaul, actually this same location over the years, and have always been pleased. I really appreciate the people who work there, trying to match my needs with equipment and drop-off possibilities available.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Ray W. 
Rating:
5.0

Customer did not leave a comment.

Kiyoshi C. 
Rating:
5.0

truck still had garbage from previous user and dirt inside the cargo portion. but this location is great. the man at the help desk was super patient with me explaining the on line return (which turned out to be NOT a good experience)

Michelle S. 
Rating:
5.0

Tell customer where the trucks are I walked all the way to the other side of the complex checking every truck in the back and it was the last one in the front.

Michael M. 
No reviews have been submitted for this location.

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