Customer Reviews for Parcel Plus Business Center
(U-Haul Neighborhood Dealer)

1,151 reviews

5905 Atlanta Hwy   Alpharetta, GA 30004

(770) 740-8528

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(770) 740-8528

5905 Atlanta Hwy
Alpharetta, GA 30004

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No issues here

ORLANDO CAMACHO MERIDA 
Rating:
5.0

Customer did not leave a comment.

Pravinkumar Kumbhar 
Rating:
5.0

Customer did not leave a comment.

Chuck Ghent 
Rating:
5.0

The dealer was very helpful, kind and considerate for our needs.

Terri McAfee 
Rating:
5.0

Customer did not leave a comment.

Mahesh Mallampati 
Rating:
1.0

Customer did not leave a comment.

ANANTHASIVAN savi 
Rating:
1.0

This guy was very disrespectful and aggressive toward me, he also used a racial slur..

DEJUAN BROWN 
Rating:
5.0

Customer did not leave a comment.

Alexander Kasatkin 
Rating:
5.0

My only issue was that the equipment dolly was not available due to a broken wheel. The gentleman gave me an extra 60 miles due to the mishap as I was unable to locate another one in the area.

LISACHRISTINE Weyher 
Rating:
5.0

Customer did not leave a comment.

srikanth kandagatla 
Rating:
5.0

Everything perfect good customer service . Regards Sam

Samuel Mendez 
Rating:
4.0

Customer did not leave a comment.

Sharath Nataraj 
Rating:
5.0

Customer did not leave a comment.

Saikumarreddy KAnkanala 
Rating:
5.0

Customer did not leave a comment.

Chad Carrick 
Rating:
5.0

Customer did not leave a comment.

SIDDHARTHA KILLE 
Rating:
5.0

Nothing they were great from start to finish

SHAWN SIMMONS 
Rating:
5.0

Customer did not leave a comment.

Parez Miguel 
Rating:
5.0

Customer did not leave a comment.

Parez Miguel 
Rating:
5.0

I walked in without reservation and Raj was able to help me with the rental in a few minutes and was on my way for taking care of my move within no time. Also liked the digital process of reporting the vehicle condition. Will recommend this location and will use it if needed again

Santhosh Dharma 
Rating:
4.0

Customer did not leave a comment.

Artur Grigoryan 
Rating:
5.0

Customer did not leave a comment.

Slone Nifong 
Rating:
5.0

Customer did not leave a comment.

Marcus Wheeler 
Rating:
5.0

The truck suspension needs repairs or replacement it bounced so much it was hard to keep in the lane.

Jay Jacks 
Rating:
5.0

Great customer service!!!

Claude ROberts 
Rating:
5.0

Nothing, this location is very organized, professional and quick with every step. My go to location for future needs. 10out of 10!

Lydia Mitchell 
Rating:
5.0

Customer did not leave a comment.

Mark Fitzpatrick 
Rating:
4.0

Adjust the rate when rental is returned early.

Mary Ann KINARD 
Rating:
4.0

Thank you man for making our truck rental a success and easy.

Norma Dye 
Rating:
4.0

Customer did not leave a comment.

NESTOR RIVERA 
Rating:
4.0

vehicle was clean but was a horrible driving experience. truck definitely needs some serious maintenance

Charlton Nipper 
Rating:
1.0

truck broke down and took hours to be repaired. no discount was given for lost time

Mike Bissell 
Rating:
5.0

Customer did not leave a comment.

Chris Callahan 
Rating:
4.0

Customer did not leave a comment.

mary shade 
Rating:
5.0

Thank you for your help attaching and detaching the trailer!! Would have taken me forever to get it in the parking space without your help

Christopher Davis 
Rating:
4.0

Customer did not leave a comment.

Loyd Allen 
Rating:
4.0

Customer did not leave a comment.

James Farris 
Rating:
5.0

Everything as good! Thank you,

Anton Gorovykh 
Rating:
5.0

Customer did not leave a comment.

Kaushik Gottumukkula 
Rating:
1.0

We rent the car trailer and when we turn it the guy said we damaged, and show my the picture of tire marks. I’m assuming someone before me did that and he tried to blame it in me because I didn’t purchase insurance.

Mohammed Habbassi 
Rating:
5.0

Customer did not leave a comment.

Richard Sweatt 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DEKROON 
Rating:
5.0

Great customer service.

JARRETT SMITH 
Rating:
3.0

Customer did not leave a comment.

Raymond Gogarty 
Rating:
4.0

Very friendly staff.

Deb Richmond 
Rating:
4.0

Customer did not leave a comment.

Eric christian 
Rating:
5.0

Customer did not leave a comment.

Christopher Jones 
Rating:
4.0

Customer did not leave a comment.

saheb usman 
Rating:
3.0

It wasn’t the location that was the problem. The app wasn’t working. The online person couldn’t help us. I spent 45 minutes of my rental period trying to get the app to work so we could get the truck. I had a good signal so that wasn’t my issue. There was also another person there having the same problems. The check in and check out times are too inconvenient with all the steps. I’d rather rent and deal with a real person than the mobile experience. I also believe I should be refunded for the period I didn’t have the truck. That would be fair.

Tara Keeler 
Rating:
5.0

Customer did not leave a comment.

Robert Skelton 
Rating:
5.0

This was an absolutely smooth and very positive experience. Raj explained everything with patience and answered all the questions that I had. The vehicle was well maintained and without any issues. I’d also recommend this location to purchase any move related supplies. Thank you Raj and U-Haul team!

Asif Rana 
Rating:
5.0

Customer did not leave a comment.

Pam Cannon 
Rating:
5.0

Customer did not leave a comment.

William Shouldice 
Rating:
5.0

Customer did not leave a comment.

Mujeeb Pulickal Abbas 
Rating:
5.0

Customer did not leave a comment.

Kylie Holsted 
Rating:
4.0

The truck had an exhaust leak that got progressively worse over the 3 days we had it. It was clean and well maintained otherwise.

William Mouritzen 
Rating:
2.0

Trash in the parking lot when I arrived and even more trash in the parking lot the day day when I turned the truck in. Truck needed service and horrible customer service at this location.

David Ayers 
Rating:
5.0

Customer did not leave a comment.

Charles Patterson 
Rating:
5.0

Customer did not leave a comment.

OLLIE STRICKLAND 
Rating:
4.0

Customer did not leave a comment.

Kenneth Harris 
Rating:
5.0

Raj is the best!

Marlon Jones 
Rating:
4.0

it would be nice to have after hour dedicated rental return location clearly marked...

Kanchana Jayasekara 
Rating:
3.0

Customer did not leave a comment.

ketan patel 
Rating:
1.0

The location doesnot have a lockbox to pick the key but have the facility to book over app. Makes no sense. When we arrive at the location the app says I have to meet the store keeper in person to get the vehicle the next day. But, my reservation was CANCELLED without any information to me. But you have my cad on file. Why would you do it? I lost money by getting the movers ready since the truck pick up was confirmed. The store keeper expects me to know these rules of U Haul. Donot expect customers to know your process. This is a very horrible experience. Never again to this center.

Mohamed Ibrahim Ahamed Noohu 
Rating:
3.0

Customer did not leave a comment.

David Hunt 
Rating:
5.0

Raj patel was great

Mazhar Shahzad 
Rating:
5.0

Customer did not leave a comment.

Brian Berfield 
Rating:
5.0

We were finished with the truck around 8:00 pm and returned it to the location. We tried using the Uhaul app and it would not open on 2 different phones. I received a text from Uhaul that Uhaul could verify the equipment the next day for a $20.00 convenience fee. I don't understand when the Uhaul app does not work how Uhaul could charge a $20.00 convenience fee. We parked the truck at the location that night and had to drive back to the location the next morning to check out. The location and service at the location is great but Uhaul needs to work on the Uhaul app.

David Ayers 
Rating:
5.0

I have rented two trailers recently. One was a round trip with the trailer and the second and most recent was a one way trip with a car carrier. In both cases the gentleman at the Alpharetta location was extremely helpful and went out of his way to insure things were safe and clean. He even helped me on the return of the one way rental of the car carrier when the location of the drop off of the rental was a bit of a nightmare. Without his help I’m not sure I would be responding to this.

John Roberts 
Rating:
5.0

the proprietor was very kind and accomodating. I will DEFINITELY take my business there in the future.

JW DICKINSON 
Rating:
5.0

Customer did not leave a comment.

Joe Baxter 
Rating:
5.0

Customer did not leave a comment.

Amy Chiasson 
Rating:
5.0

The only problem I had was that when I dropped the truck off in blairesville I wasn’t able to finish the form to drop the truck off. I took all the pictures needed and can send them via email.

AIDEN DEBRUYN 
Rating:
5.0

Thanks

basit hussain 
Rating:
5.0

Renting the truck and equipment was very easy and convenient. Store rep was accommodating and explained everything thoroughly.

Jenny Fleming 
Rating:
4.0

Customer did not leave a comment.

Jim Curran 
Rating:
3.0

it is tight entering parking lot

Kevin Norman 
Rating:
5.0

Customer did not leave a comment.

Thomas Wodtke 
Rating:
5.0

Customer did not leave a comment.

MURILO VICENTE CARVALHO FAR 
Rating:
5.0

Super nice and extremely helpful. I’m going back to this location for sure.

John Roberts 
Rating:
5.0

Great customer service

Kevin Banks 
Rating:
5.0

Customer did not leave a comment.

David Brian 
Rating:
5.0

This location is great. Owner always willing to help with advice. Stopped by to see him before going out of state to pick up the trailer (returned to him) and he checked out my hitch, lights, etc to make sure I was ready.

Wayne Mincey 
Rating:
3.0

Indian guy was super rude. I felt rushed like he just wanted me out of there. Horrible service. Will not give Indians my business in the future.

Nadia Azuero 
Rating:
5.0

Easy pick-up! Clean trailer and blankets. Efficient and friendly service.

David DiBoyan 
Rating:
5.0

Customer did not leave a comment.

jim rosenberger 
Rating:
5.0

I would HIGHLY recommend this U-Haul location. The manager could not have been more pleasant and helpful. Simple, easy and efficient all the way around. They didn't have the size I initially wanted. As it turned out, getting a slightly bigger truck was to my advantage in ease of loading and overall space to accommodate the sheer volume of stuff my offspring needed me to move :) I handled the entire apartment in one load vs. multiple. Will definitely use again.

Joseph Baxter 
Rating:
5.0

Service and vehicle were great.

TIMOTHY SATTERFIELD 
Rating:
5.0

Customer did not leave a comment.

david campbell 
Rating:
5.0

Customer did not leave a comment.

Keith Sweatland 
Rating:
3.0

Customer did not leave a comment.

ARTHUR COTE 
Rating:
5.0

Very organized and efficient location

tim tierney 
Rating:
5.0

The equipment was cleaned but the cargo roof leaked and our new furniture got wet.

DAVID AYERS 
Rating:
4.0

Customer did not leave a comment.

Ed Salley 
Rating:
5.0

Raj is great

Fran Walker 
Rating:
4.0

Customer did not leave a comment.

Marcus Wheeler 
Rating:
5.0

The cargo van smelled, was dirty, and needed an alignment. The workers was funny, and friendly.

Charles Smith 
Rating:
5.0

Customer did not leave a comment.

DINNA ECKSTEIN 
Rating:
5.0

Customer did not leave a comment.

Bruce Buchanan 
Rating:
5.0

excellent attention, very professional

RAMON LEON 
Rating:
5.0

Proprieter Raj is super helpful and efficient. Best UHaul location I have ever been to in over 35 years of renting from UHaul.

JOSEPH DEKROON 
No reviews have been submitted for this location.

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