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Richard M.
Customer Reviews for Paradise Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Quick and efficient service! The paperwork was very well thought out - easy to understand what to do on my end of the contract! The person who received the truck was very friendly!
Pat C.They made the return EASY....
Volinda F.Honestly this was the best possible situation.. easy check in, clean equipment, ect.
Brandon K.Gracious
Joyce A.Technology does not always work. U-Haul needs to ensure that a paper contract goes out with all rentals. Mobile platforms are not a reliable source for communication. (Dead batteries, lose the device(s), poor cellular reception, etcetera) Otherwise the pick up location was excellent. BTW, the marijauna haulers out of that location are way down. words from the franchisee operator. Weed is only $200/lb now. So U-Haul should see a decline in this nefarious operation of the under world.
Eric D.Perfect experience
SUSAN KAY J.very awesome guy running place
dale C.Nada
Kenton Joe P.Customer service was great this is definitely a 5 star location
BRIANA J.We picked up the truck and it had between and eighth and quarter tank. It shifted hard
Wren M.nice area to drop off unit and friendly people
THOMAS C.Nice guy
Zane T.Just make sure u put enough gas in it when u drop it off
Alicia G.Everything went really smooth, from initial reservation, to pick up, to drop off. Everything was super easy. Great service.
Dwayne R.awesome experience, easy and quick, thanks
Gary B.Thank you! Fast and professional assistance!
Lory H.Good people to work with, very helpful.
GEORGE G.Pleasant people to work with…
WILLIAM T.Keep up the good work.
Charles B.customer service was great, in and out and return in no time,
James R.Nada
THOMAS P.Vehicle had a flat tire with 2 screws in it before we even left the lot, couldn't get ahold of anyone at the location we rented it from. When we did we were told they'd "make it right" for the inconvenience of sitting on the side of the road with a flat tire. In the end still charged full price. Vehicle inspections should be happening more frequently to prevent customers from being stranded as we were.
Pamela E.truck leaked rain water in rear area. People were great
Linda R.This people charged me a ridiculous $150 cleaning fee and there was NOT EVEN ANYTHING DIRTY!!!! I'm appalled!! Never will I use this location again and will let everyone know how rude and horrible they are to customers!!!! I want my $150 back!!!!! Just horrible
Jonathan N.Confirmation pick up was medford oregon. Went to location to pick up, no truck had to go 37 miles back where I came from to pick up. No notification of change. 2 hrs added to my schedule 74 additional miles added to my own vehicle. Horrible service by u-haul. Truck location fine. Never using u-haul again. With a company this big and years in service you would think logistics would be your main focus. Someone needs to be fired and replaced.
GEORGE L.Whoever spoke with me on the phone about my reservation being late needs to have a refresher on customer service.
Carla S.The tire was flat. Thank goodness I noticed out the rear view mirror the tire was bulging and the trailer seemed a tad squirrelly. We pulled over and it was completely flat. It held air to get home, which we were late due to the tire issue. The next morning it was flat again at our house. Refilled tire a second time and changed location to get it returned ASAP and closer to our location. My husband informed uhaul upon drop off. I really feel a partial refund should have been offered at drop off in Ridgefield considering the nerve wracking trip and two air fills. Whew. Staff at both locations were nice tho and everything else was good.
STEVEN H.This person was rude on the phone to me. I had explained what I was told pretty much call me a liar. I had to spend the morning fixing someone error had to leave work to show this man what box I left the keys in, pointed out to him all the mailboxes are locked box and it would have helped if he had the name of his business on the mailbox
Alva K.It took them more than an hour to check is in. They did a walk through with my husband. The messed up all my miles you took a picture of a mile away came back to check it back in I got the wrong miles and overcharged us. When I tried to show them I had a picture of the miles on my phone and that they charged me the wrong price. They didn't care all the man said was. Do you have proof that the picture was token here at the time of the rental. He would not work with us. So sad that they like to rip off people with miles they didn't use.
DANA CHRISTINE T.Great experience.
TRACY R.Very nice people, I will definitely keep doing business with them!
JAYCEEGAIL O.The new 26' truck was quite nice and unexpected.
Dennis H.The truck was very muddy inside the cab and very dusty with what looked like spilled coffee on the center console/armrest. The back of the truck was also very dirty and had spots of mud. I found a pair of work gloves that wreaked of marijuana. The back of the truck had an extremely strong marijuana smell.
MATTHEW S.Patrick is awesome, he deserves a raise.
CLIFFORD ALAN G.Great service
DAVID B.Just need more 6Ã-12 trailers. Uhall is big company only 1. 6x12 in the entire rogue valley. There should always be a surplus of that size.
PAUL J R S.Reserved car hauler, never told what size ball needed or electrical hook up. This office did not have a working printer, and did not want to use an email. Was forced to do so, but could not pull anything up in this office for review. Never again.
Yvonne C.Gentlemen that assisted me was wonderful and helpful and kind he did a great job when I rented it and when I returned it
TANIA REGINA B.They overcharged me then wouldn't give me a receipt saying his printer didn't work. I'm going to fight it. They are rude and so scandalous!
Dina H.good service
GENE I.Great service no issues
ROBERT M.There was a faint odor of cigarette smoke…to a non smoker, it was not a pleasant odor.
ROSA K.Nothing.
LINDA H.Patrick was very helpful, polite, and professional. I highly recommend this Uhaul location. Well done and thank you!!!
ROBERT P.