Customer Reviews for Panama Motors LLC
(U-Haul Neighborhood Dealer)

147 reviews

772 Veterans Pkwy   Hinesville, GA 31313

(912) 368-0323

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(912) 368-0323

772 Veterans Pkwy
Hinesville, GA 31313

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Kenneth Bulman 
Rating:
5.0

Customer did not leave a comment.

Kedian Gooden 
Rating:
5.0

Staff was super helpful.

Jesus Rodriguez 
Rating:
5.0

Nothing

samuel farmer 
Rating:
5.0

Inside of the cab was nasty and sticky. The air conditioning button was broken off and I had to use pliers to turn the knob. My driver side door didn’t close all the way.

KALIB WHALEY 
Rating:
2.0

The store was closed but it let me make the reservation still which was cool but when I got there the uhaul app an website messed up bad an nothing wanted to work to be able to get the Truck.

Chelsea Ward 
Rating:
4.0

Customer did not leave a comment.

david roberts 
Rating:
5.0

Customer did not leave a comment.

Diana Gonzalez 
Rating:
1.0

Customer did not leave a comment.

Brittany Blakeney 
Rating:
3.0

Customer did not leave a comment.

Corey Williams 
Rating:
5.0

It was very nice and smart..

KYUNGTAE JANG 
Rating:
1.0

Don’t forced the client to bring the truck back before the contract ending or one day before

Icerlia Octavius 
Rating:
1.0

Stop charging people and not telling them what's it for. Also know how to work your equipment. She couldn't get the lock off 2 trucks. Took 45 minutes.

Shakela Carter 
Rating:
4.0

Customer did not leave a comment.

Bernard Free 
Rating:
2.0

Location tried to verbally change contract over the phone with person that wasn’t even on contract

Patrcia Pereyra 
Rating:
5.0

Customer did not leave a comment.

chad vaphides 
Rating:
5.0

Owner of this location was extremely helpful when I had difficulty with the app, even though the location was technically closed for the day. I am sure that is the exception and not the rule, but it was a very nice thing to do and I was/am very appreciative.

Ryan Snyder 
Rating:
5.0

Customer did not leave a comment.

Kayla Bates 
Rating:
5.0

Customer did not leave a comment.

Craig Fitzpatrick 
Rating:
4.0

No complaints

Kevin Nay 
Rating:
5.0

Customer did not leave a comment.

Demetrius Ernest 
Rating:
4.0

Customer did not leave a comment.

Orain Kelly 
Rating:
5.0

Customer did not leave a comment.

Bernitta Paige 
Rating:
4.0

Customer did not leave a comment.

Griselda Vega 
Rating:
4.0

The rental agent was very helpful, friendly and made the process smooth. She is to be commended.

David Blanton 
Rating:
5.0

Customer did not leave a comment.

Carlos Estevez 
Rating:
1.0

Customer did not leave a comment.

Erika Sparrow 
Rating:
5.0

Customer did not leave a comment.

Joe Gygli 
Rating:
5.0

Customer did not leave a comment.

Ebony Riley 
Rating:
5.0

Have dolly available

Rebecca Keller 
Rating:
3.0

Be open when your hours say you're open.

Jerry Jackson 
Rating:
5.0

Customer did not leave a comment.

Mathew Hiyakumoto 
Rating:
4.0

Customer did not leave a comment.

Kent Rozier 
Rating:
5.0

Amazing customer service. Thank you guys

Leonel Marulanda 
Rating:
4.0

Just be patient. The attendant is very helpful. Especially if you’re having problems with mobile pick-up, they are willingly available to assist you. As long as I’m living in this area, I’ll use this location for my u-hail needs.

Leon Pearson 
Rating:
5.0

Customer did not leave a comment.

Melissa Kedrowitsch 
Rating:
5.0

Customer did not leave a comment.

Alisa Aaron 
Rating:
5.0

Customer did not leave a comment.

Troy Thomas 
Rating:
4.0

Easy drop off or pick up

RONALD ANGSTADT 
Rating:
5.0

Customer did not leave a comment.

JESSICA ORTIZ RODRIGUEZ 
Rating:
4.0

Drop off after hours

ROGERWILLIAM BUSHELL 
Rating:
5.0

Customer did not leave a comment.

DEWAYNE PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Dawson Smith 
Rating:
2.0

The u-haul was 1 hour from my location. I was given extra miles and days for the inconvenience, which is fair, but I would have preferred not to have to travel so far to pick up the uhaul. Also when the truck was opened there was about 20-30 cockroaches inside of the uhaul, which was disgusting. I had to jump and start killing them. The lady handed me a broom and I was sweeping out cockroaches of the unit, this should not be something your customer has to deal with. Additionally I took it home and bought bug bombs to kill out any hidden cockroaches. This was an additional expense that I should not have had to deal with. This also messed with my timeline as it set me back half a day, and I had contractors waiting to work on the home I was moving out of.

RODOLFO SAAVEDRA 
Rating:
5.0

Customer did not leave a comment.

Farahnaz Karimi Tabrizi 
Rating:
3.0

Customer did not leave a comment.

Daniel Russell 
Rating:
5.0

Great customer service

Patrick Murdock 
Rating:
5.0

Customer did not leave a comment.

IZA WATERMAN 
Rating:
5.0

Customer did not leave a comment.

Geoffrey karani 
Rating:
4.0

Customer did not leave a comment.

William Anderson 
Rating:
5.0

Customer did not leave a comment.

KERRII SPINDEN 
Rating:
1.0

I was charged for mileage that I didn’t use

CORTNI SEAWOOD 
Rating:
5.0

Customer did not leave a comment.

ROGER OLSEN 
Rating:
4.0

Customer did not leave a comment.

Bill Poole 
Rating:
4.0

Customer did not leave a comment.

DAWN AVERY 
Rating:
1.0

I do not know how vehicle got to this location. Vehicle was returned to Pick Up location.

Samuel Butler 
Rating:
5.0

Customer did not leave a comment.

Jerry Jemison 
Rating:
5.0

Customer did not leave a comment.

MICHAEL OBASUN 
Rating:
5.0

Customer did not leave a comment.

Denise Troup 
Rating:
3.0

Customer service was decent.

Desiree Johnson 
Rating:
5.0

Customer did not leave a comment.

Brittaney Johnson 
Rating:
3.0

Customer did not leave a comment.

FELICIA HOLLAND 
Rating:
3.0

Customer did not leave a comment.

Charles Clevenger 
Rating:
1.0

The trucks were dirty and ours reaked of smoke. The person working there did not seam to understand how to dispatch trucks and the process took over half an hour cutting into our loading time.

Daniel Doss 
Rating:
5.0

Customer did not leave a comment.

Joanne Soto-Rivera 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS LOVETTE 
Rating:
5.0

Customer did not leave a comment.

ANNIE JONES 
Rating:
5.0

Customer did not leave a comment.

Monica Alexander 
Rating:
5.0

Great job again. Thank you.

ROGER OLSEN 
Rating:
5.0

Went above and beyond to ensure I had the right equipment at the right time. Thank you.

ROGER OLSEN 
Rating:
4.0

Customer did not leave a comment.

RICKEY HUNT 
Rating:
2.0

Customer did not leave a comment.

hayleigh codden 
Rating:
5.0

The only issue I had was the vehicle had a really bad smell . We had to open the windows and crank the AC but other than that good experience

james Miller 
Rating:
4.0

The lady was very nice but informed us that we could save almost $60 by changing our drop off location (From York to Clover). We Agreed to change the drop off location Of Clover and we signed the paper work but the paper work did not reflect the new drop off location and the lady said but to take it to the new location of Clover. On our drop off day my husband was about to leave to take the truck to Clover when a gentleman called from the York location asking where the truck was and that there had been no change but it was suppose to be delivered to him. So we took the truck to the York location. We did not get refunded for the discount that we agreed upon and we got charged a late fee. But my husband was late because we were informed to take it to a different location.

Matthew Wood 
Rating:
3.0

No comment, was very helpful.

Marsha Booth 
Rating:
5.0

Not Panama Motors, but for U-Haul in general. We originally scheduled pickup from Climate Controlled Storage in Hinesville two months in advance and found out the day before pickup (by going there after no phone answer and a full voicemail box) that they were closed for a four day weekend, but somehow I was still able to reserve a time slot. I understand there’s a 24 hour pickup option but please consider making it so you can schedule pickup times and dates by the locations set hours. We could have lost a ton of money, our new house, plane tickets, you name it- if the customer service rep was unable to direct us to a new location. Otherwise the rep on the phone and the woman assisting us at Panama Motors were both extremely pleasant and easy to work with.

Charles DeLuca 
Rating:
2.0

Went to location on Friday to speak of the issues with the truck and No one available. Went again on Saturday and No one available again. I left the truck and turned in the keys. Tried to speak to someone again on Sunday no luck so called customer service..

Stacey Henderson 
Rating:
5.0

Customer did not leave a comment.

KATTY RODRIGUEZ BONILLA 
Rating:
5.0

worked with me with my tight schedule. Great job, truck was perfect.

ROGER OLSEN 
Rating:
3.0

N/A

Theresa Cole 
Rating:
3.0

Customer did not leave a comment.

Ciara Anderson 
Rating:
5.0

Customer did not leave a comment.

Matthew Henfey 
Rating:
5.0

Great Customer service

Gurtruenell Spears 
Rating:
5.0

Customer did not leave a comment.

Becky King 
Rating:
5.0

Customer did not leave a comment.

Rodricquz Epperson 
Rating:
3.0

Customer did not leave a comment.

Bogdan Angheluta 
Rating:
3.0

Customer did not leave a comment.

Chelsea Hernandez 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Marrero 
Rating:
1.0

I was charged for a truck I didn’t use due to it not having the equipment that I requested and it hat the wrong mileage set on the website

Chavis Roberson 
Rating:
5.0

I did not know my pick up location had changed and they called to let me know. They save me a bunch of time. Thanks.

Roger Olsen 
Rating:
3.0

Take proper check- out/return procedures before customer leaves to avoid mishaps

Linda Gillum 
Rating:
5.0

Excellent customer service: patiently answered my questions regarding online truck pick up process and answered the phone after-hours when I had technical difficulties. Also, able to clarify for me the processes in Spanish which is my native language.

Ricardo Toledo 
Rating:
5.0

Customer did not leave a comment.

Star Terrell 
Rating:
4.0

Customer did not leave a comment.

Madison Browning 
Rating:
3.0

Location needs more equipment. I was expecting to get a furniture dolly and a regular dolly but was informed the location did not have those items along with others.

Lester Myers 
Rating:
2.0

Changed me for another 24 hour rental when I was 30 min late and I called ahead of time, then when I tryed to call I kept getting forwarded to voicemail.

Darren Green 
Rating:
5.0

She was very nice and polite. She has very good customer service skills and explained everything I needed to know.

Laporsha Bascom 
Rating:
1.0

THEY WERE CLOSED AND YOU HAVE TO TAKE PICTURES AND UPLOAD TO UHAUL.. I'D RATHER DEAL WITH A REAL PERSON.. IF YOU DON'T HAVE A SMART PHONE IT SAYS TO RETURN WHEN THEY ARE OPEN.. I WOULD OF MISSED MY FLIGHT HOME.. JUST DO NOT LIKE DOING BUSINESS THIS WAY

Jackie Murray 
Rating:
5.0

do regular PMCS on equipment the left turn blinker was out on the trailer.

CHRISTOPHER BAR 
Rating:
3.0

Customer did not leave a comment.

Liletha Smith 
No reviews have been submitted for this location.

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