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Eduardo A
Customer Reviews for Pak Mail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck needed windshield washer fluid. But otherwise everything else was good.
David Wgreat experience
Phillip VGreat service!
Kim ROur experience was amazing. We had o pick up the vehicle late due to a snow storm, then drop off after hours. They were very accommodating. I would recommend to anyone. Traci
Traci WGive instruction on how the fender folds down to be able to get in and out of their car when renting a full car trailer.
Dwain BVery professional and easy to work with.
Conner HExcellent Customer Service
Stephen FI would have given a great review overall until I got phone call from who I assume was the owner after I dropped the truck off. Without even saying hello, he began accusing me of not returning equipment I didn't even rent. He told me I had handtrucks and multi dozen pads that I didn't return (I only rented one hand truck, an appliance dolly, and 1/2 dozen pads - all of which were returned with the truck -folded and cleaned.) After a minute of me running through what I had paid for and returned, he relented. Not the greatest experience. Maybe confirm what customer has what before accusing them of something.
Holly VHeadlights barely worked. Turn signals didn't work. Thankfully I used the truck during mostly daylight hours. Wouldn't want to have to drive it on unlighted streets.
Michael GGood experience, easy process, friendly and helpful staff.
Krista MThe owner was very nice and polite.
STEPHEN RMy wife and I noted the vehicle was very clean and didn’t smell bad. Good experience.
ERIC MMake sure the correct lock is on the truck so it's easier for the customer to pick up and get a sign to let people know what store is the uhaul dealer
Andrew NVery good service and and not very expensive. Abraham is very helpful!
PATRICIA CThe truck was very clean, but the steering was way off making it feel unsafe to drive.
MICHAEL ZOverall Uhaul has taken a big step back. The equipment was dirty on the outside, relatively clean on the inside, the truck drove as though it needed to have maintenance performed on it. Our reservation was changed at the last minute to a new location and we were charged for the additional miles. The original price that we were quoted was at $.59 a mile and then we were charged $.69 a mile. feel like the entire process was absolutely miserable and a total scam from beginning to end. I will to never ever ever use U-Haul again.
Erik WVery helpful employee
Charles KThe 24/7 application is a complete disaster. I had to call CS both picking up and dropping off and wait times were over 30 minutes.. will never rent from uhaul again
Matt EPerson at pakmail was fine
Eugene DEverything is great. No improvement needed.
Wilford BFantastic rental! It was easy to set up online and the pick up and drop off was quick and easy. Thank you very much!
John BThe car had trouble starting. I wanted to explain this to the person who checked me out, but the store was closed in the middle of the day. The truck only had a quarter tank of gas, not convenient.
Shirley BAbraham was helpful and nice. The van was missing a windshield wiper. It was probably stolen and is not necessarily the fault of the location.
Jason AExcellent experience - very easy to use!
TIMOTHY MMy charges doubled for no reason or not a reason explained to me.
SPENCER EVery nice
Hong TThe staff was very friendly.
Christopher LAlways helpful and courteous
Leland WVery accommodating extremely helpful.
Stansell SI have used this location numerous times. Always professional staff with well maintained equipment.
Matthew SThe owner at this location is always very helpful, friendly and professional. I will definitely return to this location in the future!
Wendi CSend receipts on time, show better instructions, don't use 24/7 thing
Rustambek SThere was no room for improvement! Everything went flawlessly. I couldn't have been happier.
KRISTIAN GNothing I can think of. It was a good experience
James NTruck's windshield was filthy, try cleaning it
Jim HGreat rental experience!
John YI am retired l asked for 19.95 a day truck but when l realized it was a bigger truck charged 29.99 l was so upset..l am also somewhat disabled and l live only off SSI so yes l was in thinking now why the key didn't fit the smaller truck only the bigger one l was tired and yes it was late in the day 4pm he closed @ 5pm ..l figured it out after l left dummy me not realizing the fees was for the next size up charge ..he had a 19.95 truck told him twice l was only moving two couches why l don't know all way around miscommunication about size of truck and l was not happy that l didn't catch what just what happened that l was charged more. I am a bit slow @ 64 years old...
bonnie mSuper friendly service and everything was smooth from check out to checking back in!
Scott BVery friendly owner!
WAYNE JAbe was friendly and helpful when completing the rental and upon return.
Chris RYou didn’t have the dolly I requested and also I reserved a 20 foot truck two months before my move date and you called me two days before telling me the only thing available was a 15 foot.
CATLIN AAbraham was very helpful, courteous and polite. He gave us the latest info on what UHaul offers and was not pushy. We appreciate his kindness and consideration of our time.
Theodore Ta 5pm Saturday drop off would have allowed me to completely finish my job...
Kimberly RFriendly and helpful. Highly recommend this place
MARK GProcess was easy. Truck was there and ready for us. Guy was nice who gave me the key.
Kimberly WThe experience was very pleasant and simple
MOHAMMED IThank you
Julie C